Watch Shop Online Reviews 163

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Wish I’d read the reviews before I placed my order. Still not received my watch and emails are not responded to. Also left voicemail on the answering machine, no response again. I have started a cla... See more

Company replied

Rated 1 out of 5 stars

Wish I'd done my homework and check you out first. I am still waiting for my purchase to be delivered, I have tried to contact them via e mail and phone and also on face book page but customer su... See more

Rated 1 out of 5 stars

The experience was really bad, the watch was definitely counterfeit and the packaging was fake as well. They refunded my amount but didnt refund the return postage. The watch had scratches under the... See more

Rated 5 out of 5 stars

Ordered a Boss watch for my boyfriend for Christmas and OMG it is gorgeous. Comes packaged beautifully and delivery was so fast - was not expecting it next day on a Saturday too (thank you!!) Don... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Men's and women's designer watches at up to 70% off RRP - FREE UK DELIVERY!


Contact info

2.0

Poor

TrustScore 2 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I ordered a Hugo boss watch and it…

I ordered a Hugo boss watch and it arrived with in a couple of days. The watch is beautiful and after reading something on Facebook about the watches being fake. I compared it to my other Hugo boss watch that I bought from a jewelers and I can honestly say its bang on and genuine. I will definitely be buying from the watch shop again soon and would highly recommend them. Because the prices are very competitive

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

Fairplay,,,OUTSTANDING SERVICE !!

Fairplay,,,, Purchased a watch from ARMANI direct a few months ago and through fault of my own broke it, ordered the same watch yesterday at 1.00 and has arrived next day before 12.00.
it was packed better than the first one I had from ARMANI and was less than half the price I had originally paid. Can't fault this service EXCELLENT I wish I had found this company earlier.
THANK YOU.👍

August 11, 2021
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Thank you for your positive review, it is much appreciated!

Rated 5 out of 5 stars

Ordered 3 Armani watches and all three…

Ordered 3 Armani watches and all three came in 3 days together. Watches look fab and look genuine. Packing boxes and certificate of authenticity. Definitely recommend as price was really competitive. Thanks watchshoponline.uk.com

August 8, 2021
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Thanks for your positive review, much appreciated!

Rated 4 out of 5 stars

Almost perfect customer experience

4.5 stars not quite 5 only because after payment the watch just turned up at my door a few days later, a little more communication around the dispatch of the watch and it would of been a 5 star experience, everything else was excellent the price the product and it's presentation.

July 20, 2021
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Thank you for your review!

We are very sorry to hear that you didn’t receive a dispatch confirmation email containing the tracking details - you should have received one automatically so this will be looked at to ensure there are no problems with the automated emails.

We are pleased that you are happy with the watch received :)

Rated 5 out of 5 stars

Excellent and courteous service

Excellent and courteous service. First item shipped was lost in the mail but replaced as soon as I notified Watch Shop of the problem or a full refund offered. Second item arrived fine and was very well packaged as a fragile item. Really good first impression on service and price so would recommend to others without hesitation. I will be using them again.

July 8, 2021
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Thank you for the positive review, much appreciated!

Rated 5 out of 5 stars

Did not have the watch I wanted in…

Did not have the watch I wanted in stock, email me straight away to let me know and then gave me 15% discount for the trouble, sent straight out and received it the very next day,a pleasure doing business with the company, will definitely be back.

June 15, 2021
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Thank you for your positive review, much appreciated!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, easy to buy, best price in the market. Very happy customer.

February 18, 2021
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

We are pleased to hear you are happy with your purchase!

Rated 5 out of 5 stars

This is my second watch from hear and…

This is my second watch from hear and both times they have been spot on the 1 bought this time they price matched it so I really rate them all i can say they worked for me and yes I would definitely recommend this company.Thank you watchshop.Roger.I would just like to add that customer services was very good in these troubled times.

January 16, 2021
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Thank you for the positive review!

Rated 5 out of 5 stars

I bought my daughter a Michael Kors…

I bought my daughter a Michael Kors watch for Christmas, it took a few weeks to arrive, due to a backlog.
Customer service were excellent, responded to my emails straight away, offered my money back at anytime.
I waited and the watch is excellent and my daughter loves it.
I would highly recommend Watch shop online!

December 26, 2020
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Thank you for the positive review, it is much appreciated!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, quick and efficient response to email enquiries. Would order from them again.

December 22, 2020
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Thanks for the positive review, it is much appreciated!

Rated 5 out of 5 stars

Amazing

I dont understand all the bad reviews for this company. I ordered a watch yesterday for half the price it is in stores and it came today wrapped perfectly with all the correct paperwork and and 100 percent genuine and brand new thank you :D

December 22, 2020
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Thank you for the positive review!

We are pleased to hear that you are happy with your watch and service you received!

Rated 5 out of 5 stars

Although it took a lot longer than…

Although it took a lot longer than expected, I recieved my watch I bought for my partner on time just before Christmas. Worried that it wouldn’t come on time, I kept emailing for an update on the process and they responded immediately and effectively every time.

The product is amazing, especially for the price as well and it is delivered in the best care to make sure it comes in tact!

Would definitely buy from here again!

Please ignore reviews that say they are fake because they are NOT. I’ve worked in watch shops for years and would spot a fake watch from a mile off!! Wonderful product and service.

Thank you.

December 21, 2020
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Firstly, we are very sorry for the length of tone it took us to deliver your watch.

However, we are pleased to hear that you are happy with your watch and we thank you for the positive review even after your extended wait!

Rated 5 out of 5 stars

Fanatastic!

I ordered my partner a watch for Christmas it arrived before expected and beautifully packaged, the customer service was brilliant and I spoke to a lovely person regarding my purchase. Cannot be more pleased, the watch is beautiful and the service was fab! Thank you again!

December 18, 2020
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

We are pleased to hear that you are happy with your purchase!

Thank you for the positive review!

Rated 1 out of 5 stars

To put it simply these watches are…

To put it simply these watches are FAKE! If your going to sell replicas it’s fine but don’t falsely advertise what you are selling. I even queried this in an email which they confirmed that yes the watch is real. If your wanting to buy the legit model of the watch you want then don’t shop here!

December 14, 2020
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

We confirmed that our watches are real because they are.

You claimed to have retuned the watch but sent us the same tracking number we sent to you. Then you said you wanted a refund because the watch wast real, yet couldn't provide us with anything to actually confirm this.

Other reviewers on here who received their item seem to be happy with it.

Rated 1 out of 5 stars

Can’t trust them

They state that the watch is in stock when it isn’t. You will expect the watch to arrive & have to chase it up yourself. For them to then tell you , they don’t even have the watch.
Also you won’t get a confirmation email , even when asking them to resend it.

December 9, 2020
Watch Shop Online logo

Reply from Watch Shop Online

We are very sorry that you had a negative experience shopping with us.

Unfortunately, the watch you ordered was out of stock as per the product information page.

We probably should have also emailed to let you know but as it was displayed on the product page, we assumed you knew delivery would take longer than usual.

You also emailed to tell us the confirmation email hadn't been received - it still didn't arrive so we sent it manually as an email attachment which you did receive.

As you were not happy to wait any longer, we issued a full refund as per your request.

Rated 1 out of 5 stars

I have placed an order back in November…

I have placed an order back in November I was told on 27th Nov it will be 5-7 days still not received have emailed on twice and still no reply. Tried phoning no reply how am I meant to know what is going on??
Order number is 0022327

Can I please get an update and I may change my review!!

December 9, 2020
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Hello,

I am very sorry for the delay in getting back to you.

We are very busy at the moment and are replying to emails as soon as possible.

We have now replied to your email.

Kind regards,

Watch Shop Online.

Rated 5 out of 5 stars

This company absolutely amazing I got…

This company absolutely amazing I got fast replies back on email customer service very friendly and I received my watch and let me tell you it was beautiful very cheap for the price I would 100% recommend!

December 1, 2020
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Thank you for the positive review!

Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company.
I used this watch company as I can see they’re a small business. However, I never received a confirmation email. I’ve chased a number of times for an update on the watch as I paid special next day delivery to be told that they are expecting the watch in next week...2 weeks later still no watch! They now have the CHEEK to post the watch online for £149.99 when I paid £279 including special delivery!!!
It takes days for a reply, happy to take your money but won’t send you the watch or reply!

November 29, 2020
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

Hello,

I am sorry to hear that you had a negative experience shopping with us.

Whilst I appreciate it took us longer than expected to deliver your watch, we would appreciate it if you could update your review to reflect your whole shopping experience.

Since this review your watch has been delivered (JS466755334GB) and we also refunded the difference as the item went into sale before delivery, which you said you were happy with.

If you feel we still deserve a 1 star review, that's fair enough - but we would appreciate it if you could let customers know you did indeed receive your order.

Thank you.

Rated 5 out of 5 stars

AMAZING

Ordered a Boss watch for my boyfriend for Christmas and OMG it is gorgeous. Comes packaged beautifully and delivery was so fast - was not expecting it next day on a Saturday too (thank you!!)

Don’t be put off by website and cheap prices - I wasn’t sure at first but is very genuine and amazing service.

November 28, 2020
Unprompted review
Watch Shop Online logo

Reply from Watch Shop Online

We are pleased to hear you are happy with your purchase and service you received!

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