Wish I’d read the reviews before I placed my order. Still not received my watch and emails are not responded to. Also left voicemail on the answering machine, no response again. I have started a cla... See more
Company replied
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See what reviewers are saying
Wish I'd done my homework and check you out first. I am still waiting for my purchase to be delivered, I have tried to contact them via e mail and phone and also on face book page but customer su... See more
The experience was really bad, the watch was definitely counterfeit and the packaging was fake as well. They refunded my amount but didnt refund the return postage. The watch had scratches under the... See more
Ordered a Boss watch for my boyfriend for Christmas and OMG it is gorgeous. Comes packaged beautifully and delivery was so fast - was not expecting it next day on a Saturday too (thank you!!) Don... See more
Company replied
Company details
Information provided by various external sources
Men's and women's designer watches at up to 70% off RRP - FREE UK DELIVERY!
Contact info
United Kingdom
- watchshoponline.uk.com
2.0
Poor
163 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No issues
No issues, order came within 2 days, i emailed to see if my order went through and got a quick reply, really happy with the watch, cheaper than any other site
November 23, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for your positive review, much appreciated!
Brilliant products
Brilliant products, the watch i ordered came beautifully boxed and the service was fast and easy to do .Would definitely use this company again .
November 22, 2020
Reply from Watch Shop Online
Thank you for the positive review - we are pleased you are happy with your watch!
Good quality
Good quality , arrived within 48 hours and would recommend.
November 22, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review and recommendation!
I have only received 1 watch and I…
I have only received 1 watch and I ordered 2. I have been in contact with the company twice and I have not heard anything back as yet.
November 21, 2020
Unprompted review
Reply from Watch Shop Online
Hello,
I am sorry to hear that you have only received 1 watch.
We have actually replied to both of your emails, one on 14/11/2020 and one on 20/11/2020.
Can you please check your junk mail if you haven’t received the emails in your inbox.
This is what the email yesterday said:
“ Hello,
We are very sorry that only 1 of your watches were received - it seems that an error was made during packing.
We do have this model on order and is due to arrive in stock next week.
If you are not able to wait until next week we can either issue a refund for the item, or we can exchange it for a different model.
We are very sorry for the inconvenience.
Kind regards,
Watch Shop Online. ”
Reply from Watch Shop Online
Thank you for the positive review!
Amazing customer service.My father love…
Amazing customer service.My father love the watch and the quality is just amazing.Thank you again to help me find perfect watch and thank you for all answered emails.
November 20, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review!
We are happy to hear that your father loves his watch :)
Fantastic
I’ve ordered twice from watch shop online and really happy with my orders , they arrived within 2 days , both watches came in lovely boxes with certificates of authenticity.
November 20, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review, much appreciated!
Pleased with the service.
On initial ordering the watch was out of stock. E-mailed for an estimated delivery date as the watch is a birthday present & required by a certain date. I was advised the watch would be back in stock & delivered in time as required. The watch arrived as promised & I’m very pleased with the service I received.
November 20, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review!
We are pleased that you are happy with your watch and the service received :)
Excellent
Excellent service, product and packing. Arrived within few days. Definately use again.
November 20, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review and we are pleased you are happy with your watch!
Great website
Great website! Easy to use an watch arrived within 2-3 days! Great communication from the company too!
November 20, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review!
Was as described and can right on time…
Was as described and can right on time well recommended
November 20, 2020
Reply from Watch Shop Online
Thank you for the positive review!
Great product and fast delivery
This product is of high quality and it came in 3 days. Customer service was great, they answered my queries in less than a day and they were very helpful.
November 20, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review and we are please you are happy with your watch and service received!
Good Service lovely watch
Ordered Saturday afternoon and delivered Monday morning, goodness what service. Well packaged so no damage. Entirely happy with the watch which had been reduced in price too, thank you
October 26, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review - we are pleased you are happy with it!
Great service ordered Thursday arrived…
Great service ordered Thursday arrived Saturday morning! Will defiently be using again
October 17, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review!
Very happy
Great price, great communication, product arrived in 2 days. Can't say more than that, great overall service.
October 16, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review, much appreciated!
Great service and fast delivery
Great service and fast delivery, lovely watch at a great price
October 15, 2020
Reply from Watch Shop Online
Thank you for the positive review, we are pleased to hear that you’re happy with your purchase!
Very quick and very affordable price
October 15, 2020
Reply from Watch Shop Online
Thank you for the positive review, much appreciated!
The only place I'll buy watches from.
Amazing prices, really good customer service via email. Paid for a watch on Tuesday arrived at my door Thursday morning. I couldnt reccomend this company enough. 100% I will be purchasing again. Great company.
October 14, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review, much appreciated!
I am extremely happy with my purchase.
I am extremely happy with my purchase, great value for money and quickly delivered. A very enjoyable and easy customer experience.
October 8, 2020
Reply from Watch Shop Online
Thank you for the positive review, we are pleased to hear that you’re happy with your purchase!
Reply from Watch Shop Online
Thank you for the positive review, much appreciated!
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