The beginning of our time was difficult with Water Babies, with my lessons constantly being cancelled, but the customer service support was always there for me and helped as much as they could. Then w... See more
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Overall it is a fantastic swimming company. They are so easy to contact and are always available to help. The online portal is useful for booking days when you can’t attend. Although it’s a bit pricey... See more
Company replied
We have our lessons at Chapel Row with Suzan. She is lovely with the little babies, super gentle and always checking they’re alright. Her classes are so much fun, and our swimming lessons are the high... See more
Company replied
We’ve been swimming with waterbabies since my son was 6 weeks ago, from bonding swims with his dad from now swimming over 25m on his own with no floats, it’s been an amazing experience for all of us.... See more
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Company details
About Water Babies - Berkshire
Written by the company
Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.
Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.
Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.
With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.
Contact info
Water Babies Office, RG23 7AU, Basingstoke, Berkshire, United Kingdom
- 01256 844 926
4.3
Excellent
49 reviews
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We Love Tracy!
The beginning of our time was difficult with Water Babies, with my lessons constantly being cancelled, but the customer service support was always there for me and helped as much as they could. Then we moved to Village Hotel with Tracy and she’s incredible! I loved my weekly lessons with my baby and recommend to anyone else. The water confidence alone is well worth it, and love the safety focus. But typical, our lessons just been cancelled as I’m typing this!
July 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great sessions
Great sessions. Really well thought. Kate, the teacher is amazing! You can tell that she loves her job and she definitely loves babies.
Truly recommend water babies classes.
June 7, 2026
Reply from Water Babies - Berkshire
Thank you for your wonderful feedback! We are so pleased to hear how much you are enjoying the sessions and that your teacher is doing such a great job. We truly appreciate your recommendation!
Water Babies
Chapel Row with Suzan
We have our lessons at Chapel Row with Suzan. She is lovely with the little babies, super gentle and always checking they’re alright. Her classes are so much fun, and our swimming lessons are the highlight of our week!
June 7, 2026
Reply from Water Babies - Berkshire
We are so happy to hear that your lessons are the highlight of your week! It's wonderful to know that our instructor is gentle and attentive with the little ones, making classes fun for everyone.
Water Babies
This is an excellent swim class
This is an excellent swim class, I’d recommend to any parent. The instructors are great and caring. They teach kids to swim in a safe environment from a really young age!
June 7, 2026
Reply from Water Babies - Berkshire
We're so glad you recommend our swim classes! Our instructors love teaching kids to swim safely from a young age, is what we do best!!! Thank you
love, Water Babies
Classes are great. Frequently cancelled though
I love the actual classes and the teachers, they are brilliant. However the consistency of the classes is terrible. They are continually cancelled and then our session times are changed frequently as well. It’s frustrating. We stay with them only because they sessions when they happen are brilliant
May 24, 2026
Reply from Water Babies - Berkshire
Thank you for taking the time to share your feedback.
We're delighted to hear how much you enjoy the classes and that our teachers have made such a positive impression. It's wonderful to know that when lessons are running, they provide such a brilliant experience for you and your little one.
We do, however, understand your frustration regarding class cancellations and schedule changes, and we're sorry for any inconvenience this has caused. We always strive to maintain the highest standards across all of our lessons, and there are occasions when changes are necessary to ensure those standards are met. Most importantly, the safety and wellbeing of our babies, parents and teachers will always be our top priority. If something isn't quite right, whether that's related to staffing, pool facilities or operational requirements, we will always take the appropriate action to ensure a safe and high-quality experience for everyone.
We truly appreciate your patience and understanding, and we're grateful that you've chosen to continue your Water Babies journey with us. Your feedback is valuable and helps us continue to improve while delivering the best possible experience for our families.
Thank you again for your support, and we look forward to welcoming you back to many more brilliant lessons ahead. 💙
Great experience
We’ve had such a great experience with Water Babies and would highly recommend it. The classes are fun, well organised and have really helped build my baby’s confidence in the water.
Our instructor has been amazing, she’s so friendly, patient and encouraging, creating such a welcoming atmosphere for both babies and parents. It’s become one of our favourite activities each week and such a lovely bonding experience.
May 17, 2026
Reply from Water Babies - Berkshire
Thank you so much for your lovely review! 💙
We're thrilled to hear that you and your little one have had such a positive experience with Water Babies. Building confidence in the water while having fun is exactly what our classes are all about, so it's wonderful to know you've seen that progress in your baby.
It's especially lovely to hear your kind words about your instructor. Our teachers work hard to create a supportive, encouraging environment where both babies and parents can feel comfortable and enjoy every milestone together, and we're delighted that this has been your experience.
We're honoured to be part of such special bonding moments and are so pleased that your lessons have become one of your favourite weekly activities.
Thank you for your recommendation and for being part of our Water Babies family. We look forward to seeing you both in the pool for many more smiles, splashes, and achievements ahead! 🏊♀️✨
Fun, engaging and important skills
I’ve been attending Water Babies with my 7 month old since January. Both my baby and I thoroughly enjoy the lessons and I can already see how much benefit there is to regular exposure to water at a young age. As well as it being super fun and engaging for the babies!
We are taught my Nina, she is brilliant and always has a smile on her face. Everything is explained well and the lessons are structured and fun, I can see the progress as we move through the weeks. Joining sequences together to build up important skills.
Things like bath time are so easy and relaxing for both me and my baby. I know for a fact that’s been helped by swimming. He is not bothered by water in his face and I can tell him when to expect a rinse - so helpful!!
I look forward to our weekly lesson and I would absolutely recommend Water Babies (and have done) to anyone with little people.
May 22, 2026
Unprompted review
Reply from Water Babies - Berkshire
Thank you so much for your wonderful review! 💙
We're delighted to hear how much you and your little one are enjoying your Water Babies journey. It's fantastic that you've already noticed so many benefits, from increased confidence in the water to making bath time more relaxed and enjoyable at home.
Nina will be thrilled to hear your kind words. She is passionate about helping families build these important life skills in a fun, supportive environment, and it's lovely to know her enthusiasm and guidance are making such a positive impact.
Watching little ones develop their confidence and skills week by week is one of the most rewarding parts of what we do, and we're so pleased that both you and your baby look forward to your lessons each week.
Thank you for your recommendation and for being part of our Water Babies family. We can't wait to continue making more splash-tastic memories with you both! 🏊♂️✨
Used to be great
Swimming instructor changes regularly. Sessions becoming over crowded
April 11, 2026
Reply from Water Babies - Berkshire
Dear Sophie
Thank you for your feedback, we really appreciate you sharing your experience.
We do have a regular, dedicated teacher for your class wherever possible. However, there are occasional situations where we need to arrange cover due to personal circumstances. When this happens, we can ensure you that all substitute instructors are highly qualified and maintain the same high standards you would expect from us.
In terms of class sizes, we always operate in line with Swim England guidelines to ensure sessions remain safe and effective for everyone. That said, we understand that busier sessions can sometimes feel different, and we value you bringing this to our attention.
If you’d like to discuss your experience further, we’d be more than happy to help, and give us a call to the office!
Love, Water Babies
Susan was a great teacher and put us at…
Susan was a great teacher and put us at ease when in the pool when we first took Jude and we are only leaving to go swimming somewhere closer to home. Was sad to say bye to swimming lessons as we’ve loved getting him in the water.
March 22, 2026
Reply from Water Babies - Berkshire
Dear Suzan
Thank you for such a heartfelt message. We’re so pleased to hear that Suzan helped you feel comfortable and confident during those early sessions, that first experience in the pool can make all the difference.
While we’re sorry to see you go, we completely understand the need for something closer to home. It’s been a pleasure having you and Jude with us, and we’re really glad to hear how much you’ve enjoyed your time in the water together. We wish you both all the best with your continued swimming journey!
Love, Water Babies
BEST swim school ever
Overall it is a fantastic swimming company. They are so easy to contact and are always available to help. The online portal is useful for booking days when you can’t attend. Although it’s a bit pricey it is worth the money. We absolutely adore our swim Teacher , she is enthusiastic and genuinely cares about the babies, parents and swimming. My 5 month old has been going for 2 months and already is starting to remember things she’s learnt. There’s water safety tips which are so reassuring as a parent. Would highly recommend.
March 27, 2026
Unprompted review
Reply from Water Babies - Berkshire
Dear Carly,
We really appreciate you taking the time to share this, it’s fantastic to hear how positive your experience has been. Knowing your little one is already building confidence and remembering skills after just a couple of months is exactly why we do what we do.
It’s also great to hear that the flexibility of the portal and the support from our team have made things easier for you. And your kind words about your swim teacher truly mean a lot, her enthusiasm and care are exactly what we strive for across all our lessons.
Thank you again for your recommendation and for being part of our Water Babies family!
Love, Water Babies
We love our swimming lessons
We love our swimming lessons! It’s great that there is a clear feeling of progress each week, with new skills being introduced and existing ones solidified. Our instructor is always positive and cheerful and great with the babies. Lessons always start and end promptly. There have been times when the class has been very busy, and on those days it does feel like we cover less, but mostly we have been really happy with the sessions.
March 15, 2026
Reply from Water Babies - Berkshire
Dear Laura
Thank you so much for your lovely feedback! We’re really glad to hear that you’re enjoying the lessons and noticing clear progress each week, that’s exactly what we aim for. It’s great to know your instructor has made such a positive impression as well.
We appreciate your understanding on busier days and will continue to do our best to ensure every session feels valuable and engaging. Thanks again for sharing your experience it means a lot to us!
Love, Water Babies
Best swimming experience
We’ve been swimming with waterbabies since my son was 6 weeks ago, from bonding swims with his dad from now swimming over 25m on his own with no floats, it’s been an amazing experience for all of us. My son did go through the water wobbles for a month or so but from the support from the teachers and office staff he overcome this. It’s always amazing going on holiday and seeing people’s reactions watching my son swim this is at 4 years old! Thank you all
March 8, 2026
Unprompted review
Reply from Water Babies - Berkshire
We're happy to hear that your son's journey with us has been such an amazing experience for your family! It's wonderful to know that our team supported him through his water wobbles. Thank you for sharing your positive feedback!
Water Babies
My son loves his class and teacher
My son loves his class and teacher, the telephone staff are always very helpful, shout out to Pedro. Nina is an amazing class teacher in Ascot and we all love going each week.
April 14, 2025
Reply from Water Babies - Berkshire
Thank you so much for your lovely review, it truly means a lot to us.
We’re absolutely delighted to hear that your son loves his class and that you’re enjoying your time each week in Ascot. Feedback like this is incredibly encouraging for our whole team. Our office staff work continuously behind the scenes to maintain the high standards we set for ourselves, so your kind words will mean a great deal to them!
And of course, we couldn’t agree more about Nina. She is a fantastic teacher, and we’re so proud to have her as part of our team.
Thank you again for taking the time to share your experience, we really appreciate your support. Love, Water Babies
Over 5 weeks only received 2 lessons
Over 5 weeks only received 2 lessons. They kept cancelling even after moving venues. We terminated and gone elsewhere
February 15, 2026
Unprompted review
Reply from Water Babies - Berkshire
Thank you for your feedback.
We’re truly sorry for the frustration this situation caused. Our main priority is always to keep our swimmers safe and to deliver lessons in an environment that meets our high standards. If pool conditions are not fully in line with those standards, we have to make the difficult decision to cancel sessions rather than compromise on safety or quality.
While cancellations are never ideal, they are sometimes necessary to ensure the wellbeing of everyone involved. Since July 2024, this pool has been one of the most reliable venues we operate from, with no cancellations during that period.
We understand how disappointing disruptions can be and we respect your decision to continue elsewhere. We genuinely wish you and your swimmer all the very best moving forward. Love, Water Babies
AMAZINGGGGGGG!!!!
We started Water Babies swimming lessons for our son when he was 4months old, and it has honestly been such an amazing experience. From the very first session with Water Babies, we felt welcomed, supported, and completely at ease.
The classes are so thoughtfully structured, making learning fun while gently building confidence in the water. It’s been incredible to watch our son grow more comfortable each week — from splashing happily to developing real water skills. His confidence has blossomed, and seeing his excitement every lesson is priceless.
A huge part of this positive experience has been our instructor, Suzan. She has been absolutely phenomenal. Her patience, warmth, and enthusiasm make every class enjoyable and reassuring. She takes the time to support each child individually and always encourages them with such positivity. Suzan creates such a calm and happy environment, which makes a world of difference for both babies and parents.
We couldn’t be happier with our experience so far and would highly recommend Water Babies to any parent considering swimming lessons for their little one. It’s been such a special journey already, and we’re so grateful to be part of it.
February 8, 2026
Reply from Water Babies - Berkshire
Thank you so much for this AMAZING feedback!
We’re absolutely delighted to hear how positive your experience with Water Babies has been. It means the world to us to know that you’ve felt welcomed, supported, and at ease from those very first sessions, that’s exactly what we strive for.
It’s wonderful to hear how your fantastic little swimmer’s confidence has blossomed week by week! Watching our Water Babies grow from happy splashers into confident, skilled swimmers is such a special journey, and we’re so pleased to be part of yours.
We’ll be sure to pass your kind words on to Suzan, she truly is phenomenal, and she’ll be over the moon to hear how much of a difference she’s made to your experience.
Thank you again for your recommendation and for being such a valued part of our Water Babies family. We can’t wait to see your superstar swimmer continue to thrive in the pool!
Love, Water Babies
Instructors are brilliant the pool is just too cold
Emily is absolutely amazing, we feel so comfortable with her and we do the lesson at a steady pace the only thing that could be worked on is the temp of the pool it’s too cold.
December 21, 2025
Reply from Water Babies - Berkshire
We're happy to hear that you feel so comfortable and are progressing well. We appreciate your feedback regarding the pool temperature and will look into it.
Water Babies
Can’t recommend highly enough!
We have absolutely loved our little boys introduction to swimming with Water Babies, Tracy has been incredible at ensuring that he is comfortable and progressing during every lesson. I would definitely recommend this company to anyone looking to get their little ones swimming competent.
December 14, 2025
Reply from Water Babies - Berkshire
We're happy to hear that your little boy's introduction to swimming has been so positive! It's great to know he's comfortable and progressing. Thank you for recommending us!
Water Babies
Nina is an amazing teacher
Nina is an amazing teacher, she makes the classes so engaging and fun, and she empowers the parents to feel confident in the water with their babies.
November 30, 2025
Reply from Water Babies - Berkshire
We're happy to hear that the classes were engaging and fun! It's great to know that parents felt empowered in the water with their babies. Thank you for your positive feedback.
Water Babies
Pedro is an amazing teacher
Pedro is an amazing teacher, so much fun and incredibly supportive! Our daughter always leaves his lessons happy.
December 7, 2025
Reply from Water Babies - Berkshire
We're happy to hear that our lessons are so enjoyable and supportive! It's wonderful knowing your daughter leaves feeling happy. Thank you for sharing!
Water Babies
Both of my girls love their swimming…
Both of my girls love their swimming lessons! Nina is a fabulous teacher, really engaging and makes the sessions fun.
December 7, 2025
Reply from Water Babies - Berkshire
We're happy to hear that your girls love their swimming lessons! It's great to know the sessions are fun and engaging. Thank you for your feedback.
Water Babies
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