Water Babies - Berkshire Reviews 

51
TrustScore 4.5 out of 5

4.4

Water Babies Office, RG23 7AU Basingstoke, Berkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My son has been having lessons from Tracy at the village gym in Bracknell. She is incredible. I feel very lucky to have had her for his start to swimming. It's a shame she cannot continue the classes... See more

Company replied

Rated 4 out of 5 stars

The beginning of our time was difficult with Water Babies, with my lessons constantly being cancelled, but the customer service support was always there for me and helped as much as they could. Then w... See more

Company replied

Rated 5 out of 5 stars

Tracy has been my little girls swim instructor since a newborn, she is now 6 months and loves the water! The classes are so welcoming and we look forward to them every week! Tracy is so patient and ge... See more

Company replied

Rated 5 out of 5 stars

Overall it is a fantastic swimming company. They are so easy to contact and are always available to help. The online portal is useful for booking days when you can’t attend. Although it’s a bit pricey... See more

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies - Berkshire

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, RG23 7AU, Basingstoke, Berkshire, United Kingdom

  • 01256 844 926

4.4

Excellent

TrustScore 4.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(51)

970 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total scam, better to go to your local leisure facilities

Honestly, I wouldn’t recommend Water Babies Berkshire. It feels like a bit of a scam. When you sign up, they don’t clearly tell you that you have to give a full month’s notice to cancel, and they’ll just roll you into another term without properly informing you. Even when you do give notice, they won’t confirm whether it’s been received or accepted, which is really frustrating.

They also say they offer catch-up lessons if your child misses a class due to illness, but in reality, they rarely offer anything that actually works with your schedule. It all feels very money-driven, with poor customer service and little flexibility.

If you’re thinking about signing up—be careful and make sure you get everything in writing. I’d honestly suggest looking elsewhere.

June 5, 2025
Unprompted review
Water Babies - Berkshire logo

Reply from Water Babies - Berkshire

We appreciate you taking the time to share your experience. We're sorry to hear about the issues regarding our cancellation policy, communication, and catch-up lessons. We aim to provide clear information and flexible options. Your feedback is valuable, and we'll review our processes to improve clarity and customer service.

Water Babies

Rated 5 out of 5 stars

Engaging, fun & age appropriate

Our teacher Helen is engaging, fun and caring towards all the babies. The pace of the lesson suits the babies age group perfectly, and they are always on time. We're really pleased with the progress our daughter has made so far and she has really great water confidence. We hope to continue lessons for many years!

May 12, 2025
Water Babies - Berkshire logo

Reply from Water Babies - Berkshire

Thank you so much for your wonderful words – they’ve truly made our day! We’re absolutely delighted to hear how much your daughter is enjoying the lessons and growing in confidence. It means the world to us that you feel the sessions are fun, engaging, and perfectly suited to her age. We’ll definitely be sharing your lovely feedback with Helen – she’ll be over the moon! We can’t wait to see your little one continue to flourish with us in the water for many years to come.

Rated 5 out of 5 stars

I just love water babies

I just love water babies. Our teacher Nina is amazing. We started going from 8 weeks and its been so nice to have this every week to go to. It can be quite isolating as a new mum and this has really helped me and my baby to get out of the house and enjoy an activity together. He is now super confident in the water and so am I!

March 24, 2025
Water Babies - Berkshire logo

Reply from Water Babies - Berkshire

Wow – thank you so much for this amazing review! We're absolutely delighted to hear how much you're loving Water Babies. It means the world to us that it's been such a positive experience for you and your little one. I’ll make sure Nina sees your fantastic feedback – she’s going to be over the moon! We love hearing that your baby is growing in confidence in the water, and that you’re both having such a great time together! kind Regards Water Babies

Rated 5 out of 5 stars

Fantastic, fun and relaxed experience

The instructor is fantastic, she provides a relaxed and fun space for my baby to learn this important life skill, and gives me the confidence to take my baby in the water. Highly recommended

April 7, 2025
Unprompted review
Water Babies - Berkshire logo

Reply from Water Babies - Berkshire

Thank you for such a heartwarming review! We’re absolutely thrilled that you and your baby are having a splashtastic time with us! It’s music to our ears to know that our instructor is helping you both feel confident and relaxed in the water – exactly what we aim for! I’ll be sure to pass your lovely words on to her – they’ll make her day! Can’t wait to see you both making more happy splashy memories! Kind Regards Water Babies

Rated 5 out of 5 stars

We love these leasons

Both me and my son have loved water babies the lessons are fun and involved. But it’s not just solely games I feel like he is learning important swimming skills too. We’ve been going to the lessons since he was 3 months old and he has now just turned 2. He is so so confident and happy in the water and I think these lessons are a huge part of that.

March 30, 2025
Water Babies - Berkshire logo

Reply from Water Babies - Berkshire

Oh, wow! This is such a heartwarming review! It’s absolutely wonderful to hear how much joy and confidence these lessons have brought to your little one. Watching a child grow from a tiny three-month-old to a happy, confident swimmer at two years old must be such a rewarding journey! It sounds like these lessons have created not just skills but beautiful memories for both of you. Thank you for sharing your experience—your words are sure to inspire other parents to take the plunge (literally)! Keep making those magical splashes!

Rated 5 out of 5 stars

The swimming teacher is fantastic

The swimming teacher is fantastic! Our baby loves the swimming lessons.

March 17, 2025
Water Babies - Berkshire logo

Reply from Water Babies - Berkshire

Thank you much for your amazing review! In Water Babies, we always work hard to bring the best experiences to the swimmer.

Rated 5 out of 5 stars

Great all round!

The sessions are well structured, fun and easy to follow. All communication is excellent - from admin to in-session. The facilities are clean, spacious and welcoming at Hampshire Court Hotel. Our instructor, Vicky, is amazing - patient, supportive and encouraging. Everything we ever wanted in our swimming lessons for our little one, thank you!

March 17, 2025
Water Babies - Berkshire logo

Reply from Water Babies - Berkshire

Dear Michaela, thank you so much for your fantastic review about us, in particular about our amazing teacher. We always here to deliver the best experience to all our customers.

Rated 5 out of 5 stars

My son is currently 3 and a half he has…

My son is currently 3 and a half he has joined water babies since he was 12 weeks old and he absolutely loves it. Since joining he has learned so many skills! At the very begging it was a great start for bonding and trusting each other he gained water confidence, strength, he is able to swim by himself even!
He loved his swimming teachers two in those years he only had two teachers changed and they have been working in that field for a very long time. His current teacher is Nina and she is absolutely amazing! You can tell that she loves being around children so much, always making them laugh, doing some crazy things to entertain them even me as and adults I was like WOW she is going above and beyond, huge thank you to teacher Nina for being such a great teacher in my son's life!

Company is very good in accommodating out needs change of schedule whenever needed, always finding a solutions too!
Great with responding emails and phone calls. Sorting things really quickly.
We have recently enrolled out little girl too.

The only negative thing I can think of is sometimes the pool temperature is not so great, but I guess it really depends on the location.

Great company

The only

March 11, 2025
Water Babies - Berkshire logo

Reply from Water Babies - Berkshire

Dear Justina,

Thank you so much for your wonderful review! We are absolutely delighted to hear how much your son has enjoyed his swimming journey with us since he was just 12 weeks old. Watching children grow in confidence and develop their swimming skills is exactly why we do what we do!

It’s especially heartwarming to hear your kind words about Nina—she truly is an incredible teacher, and we’ll make sure she sees your lovely feedback. Knowing that she has made such a positive impact on your son’s experience means the world to us.

We also appreciate your feedback regarding pool temperature. While we always strive to maintain the best conditions, we understand it can vary slightly depending on the location. We will certainly take this into account to ensure a more comfortable experience for all our swimmers.

We’re thrilled that you’ve recently enrolled your little girl too, and we look forward to being part of her swimming journey as well! If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.

Thank you again for your support and trust in us!
Water Babies

Rated 5 out of 5 stars

Nina is the heart of Berks Water Babies

Great classes with Nina, who is very patient, very fun and full of ideas how to make the swim classes a truly learning experience.
Water babies also takes customer feedback to heart and improves the classes for children and parents.

February 17, 2025
Water Babies - Berkshire logo

Reply from Water Babies - Berkshire

Thank you for your kind words! We are so happy to hear that you and your little one are enjoying the swim classes with Nina. We strive to create a fun and engaging learning environment :)

All the best

Water Babies

Rated 4 out of 5 stars

Swim lessons for 3 yr and 4 month old

We have been using waterbabies since 2021 when my first was 3 months. We had a number of teacher changes initially but we currently have Nina, whom has experience of 16+ years. Nina has been a consistent teacher now for us for some time and I have also just started my second with her, whom is 4 months. Nina is what makes this, she has so much experience and she uses it to adapt to each child and reassure parents. My girl can be stubborn and when she is not engaging Nina always finds a way to get her involved!! She makes the effort with each child. In the baby classes her experience reassures parents, taking time to explain skills, the value behind them and possible baby reactions. The babies or children are never forced into anything like going underwater and all lessons are fun.
The 4 stars is that the venue has been unreliable in the past with pool temperatures but this appears to have been resolved.

It really is Nina that makes these lessons, she is amazing.

February 17, 2025
Water Babies - Berkshire logo

Reply from Water Babies - Berkshire

Thank you for your kind words about Nina. We are so happy to hear that she has been such a positive influence on your family and it's fantastic to hear from our customers who have been with us for such a long time! We appreciate your feedback about the pool temperature and are glad to hear that this has been resolved.

Thank you
Water Babies

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look