Water Babies - Surrey North & South Reviews 

68
TrustScore 4.5 out of 5

4.5

Water Babies Office, KT12 3PD Hersham, Surrey North & South, GB


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Rated 5 out of 5 stars

Water babies is amazing!! My little one has been a water babies baby since 6months, now 3y7m, we have had a few water wobbles along our journey and I cannot praise his instructor, Jackie, enough,... See more

Company replied

Rated 4 out of 5 stars

Taylor our swim instructor is excellent and amazing at persuading our little one to try things he wouldn’t do with us alone. He has made progress quickly and we are really pleased. The only reason we... See more

Company replied

Rated 5 out of 5 stars

I'm honestly so happy with our classes at Water Babies (Surrey North & South) especially with our teacher Jackie who is fantastic with the kids. She makes it such a fun class and the songs and games... See more

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Rated 5 out of 5 stars

Our littlun has been going to water babies since he was 6 weeks old, and he’s so happy and has so much fun in the water now he’s 18 months. Our class is so much fun with teacher Lucy who makes sure th... See more

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies - Surrey North & South

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, KT12 3PD, Hersham, Surrey North & South, United Kingdom

  • 01932 227 428

4.5

Excellent

TrustScore 4.5 out of 5

68 reviews

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4.5

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(68)

948 reviews in the last 12 months

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Rated 5 out of 5 stars

We are really pleased with our…

We are really pleased with our instructor and all we have learned and see the progress and confidence growing

July 12, 2026
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Reply from Water Babies - Surrey North & South

We are so delighted to hear that you are pleased with your instructor and are seeing such positive progress and growing confidence. Thank you for sharing your wonderful feedback!

Water Babies

Rated 5 out of 5 stars

Water babies is amazing!

Water babies is amazing!!
My little one has been a water babies baby since 6months, now 3y7m, we have had a few water wobbles along our journey and I cannot praise his instructor, Jackie, enough, she has been so patient with us and tried different angles and adapting things to keep the progress going! We have come through it all and can see such incredible progress and it’s all down to Jackie!!
The skills and confidence that is taught with the water babies journey is fantastic and as a nervous swimmer myself has even built my confidence as well as making sure I didn’t pass my nervousness onto my little one!
Very sadly we are coming to the end of our water babies journey, simply due to other commitments, we are going to miss it so much!

July 9, 2026
Unprompted review
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Reply from Water Babies - Surrey North & South

We are incredibly happy to hear about your wonderful journey with us and the amazing progress your little one has made! It's truly rewarding to know that our instructor's patience and adaptability made such a positive difference, especially during those "water wobbles." We are also delighted that our program helped build your confidence as a swimmer. We understand that commitments can change, and while we'll miss having you both, we cherish the time you spent with us. Thank you for sharing your heartwarming experience.

Water Babies

Rated 5 out of 5 stars

Our instructor Lucie is amazing

Our instructor Lucie is amazing. She makes you feel totally welcome and confident with the babies in the pool. She is super friendly and makes the class really enjoyable.

May 24, 2026
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Reply from Water Babies - Surrey North & South

Thank you so much for taking the time to share such a wonderful review. We are absolutely thrilled to hear that you and your little one are having such a positive experience in our lessons.

It is fantastic to read your kind words about Lucie, and I will certainly make sure to pass your compliments on to her. All our teachers undergo rigorous training and receive regular coaching, so it is always rewarding to know their welcoming and friendly approach has helped you feel so confident with your baby in the pool. The whole team really appreciates you taking the time to provide this review.

Thank you again for being part of our swimming family.

Your Water Babies team x

Rated 1 out of 5 stars

They cancelled the lessons quite often…

They cancelled the lessons quite often on the day.

May 3, 2026
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Reply from Water Babies - Surrey North & South

Thank you for bringing this matter to our attention. I am very sorry for the disruption you have experienced due to the recent cancellations at your venue.

We understand how disappointing it is when plans change at the last minute, especially when you and your little one are looking forward to your swim. Our priority is always the safety and wellbeing of our swimmers: we simply cannot run lessons unless the pool water readings are exactly where they need to be to ensure a safe environment for children. Because these plant issues can occasionally develop overnight, we sometimes have to make the difficult decision to cancel on the day to uphold these essential standards. If we are in a postion to give more notice, we always do.

We have applied a full refund for the missed lessons to your account. We are monitoring the situation at the venue closely and hope to return to our usual reliable schedule very soon.

Rated 5 out of 5 stars

Water Babies classes with Jackie

Since my daughter was 4 months old, she has been swimming with Jackie at Water Babies, and honestly we could not have wished for a better teacher. The lessons are extremely well prepared, structured, and perfectly tailored to the children’s age and ability. The classes help all children become both confident and safe in the water, while remaining fun and engaging for both kids and parents.

Thanks to her experience and knowledge, Jackie is able to guide the whole class towards the learning goals while still paying close attention to each individual child. My daughter has loved EVERY lesson.

May 10, 2026
Unprompted review
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Reply from Water Babies - Surrey North & South

Thank you so much for your wonderful review; it is lovely to read about your daughter's journey with us since she was so young. We really appreciate you taking the time to share such positive feedback about your experience in the pool.

We are thrilled to hear how much you both enjoy swimming with Jackie. She is indeed a fantastic teacher, and we will be sure to share your kind words with her. All of our instructors undergo rigorous training and regular coaching to ensure they can provide that balance of structured, safe learning while keeping every session fun and engaging. It is heartening to know that Jackie's expertise has helped your daughter become so confident and safe in the water.

Knowing that she has loved every single lesson is the best news we could receive. Thank you for being part of our swimming family, and we look forward to seeing you both at your next class.

Rated 5 out of 5 stars

We love water babies

We love water babies. Lucie is our instructor and lots of fun each week. She’s so enthusiastic and makes each class fun. We’ve been doing lessons since my son was 3 months old (and he’s now 20 months). Essential part of our week.

May 3, 2026
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Reply from Water Babies - Surrey North & South

Thank you so much for your lovely review; it is wonderful to hear that your son has been swimming with us since he was three months old. We really appreciate you taking the time to share how much you enjoy your weekly sessions.

We are delighted that Lucie makes each class so fun and engaging for you both. She is a fantastic member of our team, and we will make sure to pass your kind feedback along to her. All of our teachers are highly trained and receive regular coaching to ensure they bring that signature enthusiasm and expertise to every lesson.

Knowing that Water Babies has become an essential part of your week for the past seventeen months is the best compliment we could receive.

We look forward to seeing your son continue to grow in confidence in the pool.

Rated 5 out of 5 stars

We have been using Waterbabies Surrey…

We have been using Waterbabies Surrey North & South for our daughter for over 3 years. Jackie has been such a fantastic teacher over this time and been so patient with our daughter who has come on leaps and bounds from a nervous swimmer to now swimming independently and doesn’t want the lessons to end!
I would definitely recommend Jackie & Waterbabies and we will be returning with our little boy soon!

April 19, 2026
Unprompted review
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Reply from Water Babies - Surrey North & South

Thank you so much for your kind words. It is wonderful to hear about your daughter's journey over the last three years, and we are thrilled that she has grown from a nervous swimmer into such a confident, independent one.

We will be sure to share your lovely feedback with Jackie. She is a fantastic teacher, and your comments reflect the dedication and regular coaching all our instructors undergo to support every child’s progress. We can’t wait to welcome your little boy to the pool soon! - Water Babies

Rated 5 out of 5 stars

We’ve absolutely loved our experience

We’ve absolutely loved our experience with Water Babies. From the very beginning, the classes have struck the perfect balance between being fun and genuinely educational. Every activity feels purposeful, with a clear focus on building water confidence and embedding essential water safety skills from such an early age.
A huge part of what makes the classes so special is our coach, Tahlia. She has an incredible way with the little ones, calm, patient, and always encouraging. What really stands out is how she takes the time to explain the “why” behind each activity. That extra insight makes everything feel more meaningful as a parent, and it’s especially reassuring when doing things like submerging your baby underwater. It turns what could feel stressful into something you understand, trust, and even enjoy.
I really appreciate how consistently water safety is woven into every session without taking away from the fun. It gives me real confidence that my baby is not only enjoying the water, but also learning important lifesaving skills in a supportive environment.
We couldn’t recommend Water Babies and especially Tahlia more highly!

March 2, 2026
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Reply from Water Babies - Surrey North & South

Thank you so much for such a thoughtful review. It is wonderful to hear that you have enjoyed the balance we strive for between a fun, engaging atmosphere and the purposeful building of water confidence.

We are especially pleased that Talia's approach has made such a positive impact on your experience. Our teachers are coached regularly to ensure they can provide that expert level of support, and it is great to know that her explanations helped you feel reassured and empowered, particularly during those important underwater milestones.

Embedding lifesaving skills and water safety from the very beginning is at the heart of what we do, so it is fantastic to hear this has given you such peace of mind. We look forward to seeing you and your little one at your next session! - Water Babies

Rated 5 out of 5 stars

Fun sessions that develop confidence

My little girl loves the sessions. the instructors are great with the children providing a safe and fun space to develop confidence in the water and intrducing age-appropriate skills

March 29, 2026
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Reply from Water Babies - Surrey North & South

Thank you so much for taking the time to share your lovely feedback. It is wonderful to hear that your little girl is enjoying her sessions and building such great confidence in the water.

We are delighted that you have found our instructors to be so supportive and skilled. All our teachers undergo an extremely thorough training process and are coached regularly to ensure they provide the best possible experience in the pool. We are committed to providing a safe environment for all our families, and our programme is designed to be available from birth with activities that are always age-appropriate for our swimmers.

We will pass on your kind words to the instructors and look forward to seeing you again soon.

Rated 3 out of 5 stars

Water babies is great for little ones, but…

Water babies is great for little ones to get used to water and learn their skills. The issue I have is with the payment and booking system if you need to cancel a class in advance which I have done ahead of schedule, you get a token to use for a future class on a different day/date. The problem is I can’t make certain dates and one that I can e.g. the weekend are always booked up so no chance to use my token. Your payment should be deducted of the 1 lesson cost for the next month as otherwise we lose £20 just for not being able to make a class. It’s not very fair.

March 29, 2026
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Reply from Water Babies - Surrey North & South

Thank you for your feedback. We are so pleased to hear that your little one is enjoying the lessons and making great progress!

Regarding your feedback on replacement classes, we appreciate that finding weekend availability for catch-up classes can sometimes be challenging. Like other swimming lesson providers, our costs remain the same even when a swimmer is absent, which means we cannot operate on a pay-as-you-go basis. The replacement tokens are provided to give as much flexibility as possible within those fixed costs.

I am glad to see that you managed to book a catch-up lesson shortly after leaving your review. We genuinely want you to be able to use your tokens, so if you are struggling to find a replacement class on the online system again in the future, please do reach out to our friendly office team. They have a great overview of the schedule and can often help spot last-minute cancellations or find a suitable class for you.

Thank you again for your review.

Rated 5 out of 5 stars

We love Water Babies

We have done Water Babies for years with our little ones and love it! Top quality swimming lessons. Jackie is amazing with both our girls. We highly recommend! 💫

April 1, 2026
Unprompted review
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Reply from Water Babies - Surrey North & South

Thank you so much for sharing such a lovely review. We are delighted to hear that you and your daughters have enjoyed swimming with us for so many years. Hearing that you consider our lessons to be top quality really does mean a lot to our whole team.

It is wonderful to know that Jackie has made such a positive impact on your children's swimming journey. We will be sure to pass your kind words on to her personally. All of our teachers undergo incredibly thorough training and receive regular coaching to ensure they can provide the best possible experience in the water.

We are so grateful for your recommendation and look forward to seeing you in the pool soon.

Rated 5 out of 5 stars

Would recommend!

Wonderful teachers who are so kind and patient with my little one !

March 23, 2026
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Reply from Water Babies - Surrey North & South

Thank you so much for your kind review. We really appreciate your feedback.

Water Babies

Rated 4 out of 5 stars

It is a difficult review because on one…

It is a difficult review because on one hand, my 2 year old really enjoys the classes and has grown water confident, but on the other hand, we have been let down so many times the last couple months. Classes get cancelled an hour or so before we are about to leave, throwing plans off and disappointing an excited child. The facilities really let it down, e.g in the last lesson my child was constantly fussing about other peoples hairs that were in the pool, getting stuck/wrapped round in her hands etc. The pool needs to be cleaned at least weekly, the amount of various colour old hair in there and on the sides is horrible. The venue also cancel last minute because of maintenance issues when the pool area should always be maintained, rather than wait for an emergency. The lessons are expensive for their tiny age group, for 30 mins and given its completely parent guided. The teachers are lovely and very engaging with the toddlers, it's just the facilities around them that lets them down sometimes. All in all still happy we do lessons, as it is a great skill.

March 23, 2026
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Reply from Water Babies - Surrey North & South

We are very happy to hear that your little one is enjoying their lessons.

We are sorry to learn about the issues you have encountered. We have spoken to the venue regarding reliability and cleanliness, and we expect to see an improvement. Furthermore, they have scheduled maintenance for May to address these matters thoroughly.

Thank you for your feedback. If you have any other concerns, please call or email us so we can address them directly.

Rated 5 out of 5 stars

Our littlun has been going to water…

Our littlun has been going to water babies since he was 6 weeks old, and he’s so happy and has so much fun in the water now he’s 18 months. Our class is so much fun with teacher Lucy who makes sure the kids also learn safety and the building blocks for future swimming. He’s not keen on the noodle but Lucy is also very good getting kids comfortable, another in our class has come on leaps and bounds since she has been taking lessons.

March 23, 2026
Unprompted review
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Reply from Water Babies - Surrey North & South

Thank you so much for your lovely review! It is wonderful to hear that your little one has been enjoying his journey with us since he was just 6 weeks old.

It's great to hear how Lucie has helped him feel so happy and safe in the water. All our teachers are trained to ensure that every child builds those vital safety skills at their own pace, and it is great to hear that her supportive approach is helping the whole class progress so well.

We will be sure to pass your lovely feedback on to Lucie. We look forward to seeing you both at your next lesson!

All the best,

Water Babies

Rated 3 out of 5 stars

About the teacher Jack she's amazing with us.

About the teacher Jack she's amazing with us. But the school is complicated. We always have the cancelled lessons on the same day because there is a problem with maintenance, the baby needs routine but this is very difficult, sometimes we had 3 followed class cancelled.

March 16, 2026
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Reply from Water Babies - Surrey North & South

Thank you for taking the time to share your feedback. We are so pleased to hear that you find Jackie such an amazing teacher. We will be sure to pass your kind words on to her.

We completely understand your frustration regarding the three cancellations we have had this year. We know how important a consistent routine is for babies, and we sincerely apologise for the disruption to your lessons.

Please be assured that we always work closely with our venues to ensure any issues are resolved as quickly as possible. We appreciate your patience and look forward to seeing you at your next scheduled lesson.

Best wishes

Water Babies

Rated 5 out of 5 stars

Water babies sunbury


We have been doing doing waterbabies for over 2 years with Jackie. She is incredible with the children. She individualises each student and recognises where they can advance to and if there is extra support needed. My 2 1/2-year-old has the confidence to get in a Pool safe safely. He is able to swim a length of a pool with just a noodle device. He can jump into the water and swim to safety. He even show soph by floating on his back. Our baby is eight months in already has no fear of water.
I recommend this to everyone who has young children there's nothing more rewarding than see their progress and knowing that they are safe in the water

March 5, 2026
Unprompted review
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Reply from Water Babies - Surrey North & South

Thank you so much for such a wonderful review! It is incredible to hear about the progress both your toddler and your eight-month-old have made during your two years with us.

We are so proud to hear that your son has developed the confidence to jump in, swim a length with a noodle, and even show off his floating skills. Our teachers all strive to provide that same level of individualised support and attention to detail, ensuring every child feels safe while advancing at their own pace.

We will be sure to pass your lovely feedback on to Jackie, who will be delighted to hear how much your family values her classes. Thank you for recommending us so highly to other parents!

Rated 5 out of 5 stars

Best of the Rest

Lucie is fantastic and brings to life the water babies classes. Our daughter really did not like the water to begin with but after 3 weeks she is flourishing. We could not recommend water babies and Lucie enough. THANK YOU..!

March 2, 2026
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Reply from Water Babies - Surrey North & South

Thank you so much for your wonderful review! We are absolutely delighted to hear that your daughter is now flourishing in the pool after such a short space of time.

It is heartening to know that Lucie’s energy has helped bring our classes to life for you. Our teachers are all trained to ensure that even the most hesitant little swimmers feel safe and supported, so it is lovely to see that dedication reflected in your daughter’s growing confidence.

We will be sure to pass your kind words and thanks on to Lucie. Thank you for recommending us so highly!

Water Babies

Rated 5 out of 5 stars

Teacher Lucie is amazing!

My son started Water Babies at 3 months old and he now almost 3. We have had the luxury to attend teacher Lucie’s class for a few months now and she is the best teacher we ever had!! She is truly amazing, always so supportive and creates engaging and fun sessions for the children! Her energy is incredible! My son has progressed so much with her, we are so grateful! Thank you so much Lucie!

March 7, 2026
Unprompted review
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Reply from Water Babies - Surrey North & South

Thank you so much for your wonderful review! It is fantastic to hear that your son has been swimming with us since he was just 3 months old and is now nearly 3.

We are delighted that you have enjoyed your time in our classes. Our teachers strive to bring this same high level of energy and support to every session, so it is lovely to see that dedication reflected in your son's impressive progress.

We will be sure to pass your kind words on to Lucie, who will be thrilled to know how much you value her engaging approach. Thank you for being part of the Water Babies family!

Rated 5 out of 5 stars

Great baby swimming class

We've had a great experience with Water Babies - easy to get started, and the team is really responsive and helpful. Special mention to Lucie at Nuffield Surbiton, who is the very best. My son has had lessons with her since he was 5 months old, and I think he loves her even more than he loves me! Her classes are so fun, she makes everyone feel very safe and supported, and the progress even little babies make with her has been so impressive to see. We're only leaving because my mat leave is ending - hoping to be back in the pool very soon, it's genuinely the highlight of my son's week.

March 3, 2026
Unprompted review
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Reply from Water Babies - Surrey North & South

Thank you so much for your wonderful review! We are delighted to hear that our team made getting started so easy and that our classes have been the highlight of your son’s week since he was 5 months old.

It is particularly lovely to hear your feedback regarding Lucie at Nuffield Surbiton. We take great pride in our teachers' ability to make everyone feel safe and supported, and we will be sure to pass your kind words on to her. She will be thrilled to know how much your son has enjoyed his time in the pool and the impressive progress he has made.

We understand that returning to work after maternity leave is a big transition, but we would love to welcome you both back whenever you are ready.

Water Babies

Rated 5 out of 5 stars

Great classes

My daughter has swam with water babies from 3 months to 4.5 years. 1st with Jackie until she was a toddler, and then with Lucie. Our classes have always been the highlight of our week. She is a strong, confident swimmer and I definitely put this down to the fun lessons that have built her skills and confidence over the years in the water. The teachers really engage with the children and build a strong relationship with them so they have the confidence to do new things and enjoy them.

February 28, 2026
Unprompted review
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Reply from Water Babies - Surrey North & South

Thank you so much for this wonderful review! It is lovely to hear that your daughter has been swimming with us from 3 months old all the way to 4.5 years.

We are so proud to have played a part in building her confidence and skills in the water. Our teachers strive to create those strong, engaging relationships that help our little swimmers thrive, so it is lovely to hear that our classes were a highlight of your week.

We will be sure to pass your kind words on to both Jackie and Lucie. Thank you for being part of the Water Babies family for so many years!

Best wishes,

Water Babies

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