Water Babies - Surrey North & South Reviews 

68
TrustScore 4.5 out of 5

4.5

Water Babies Office, KT12 3PD Hersham, Surrey North & South, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Water babies is amazing!! My little one has been a water babies baby since 6months, now 3y7m, we have had a few water wobbles along our journey and I cannot praise his instructor, Jackie, enough,... See more

Company replied

Rated 4 out of 5 stars

Taylor our swim instructor is excellent and amazing at persuading our little one to try things he wouldn’t do with us alone. He has made progress quickly and we are really pleased. The only reason we... See more

Company replied

Rated 5 out of 5 stars

I'm honestly so happy with our classes at Water Babies (Surrey North & South) especially with our teacher Jackie who is fantastic with the kids. She makes it such a fun class and the songs and games... See more

Company replied

Rated 5 out of 5 stars

Our littlun has been going to water babies since he was 6 weeks old, and he’s so happy and has so much fun in the water now he’s 18 months. Our class is so much fun with teacher Lucy who makes sure th... See more

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies - Surrey North & South

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, KT12 3PD, Hersham, Surrey North & South, United Kingdom

  • 01932 227 428

4.5

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(68)

933 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experiences

My son has loved his weekly water babies swimming lessons since he was 12 weeks old. Lucie at Nuffield Surbiton is absolutely fantastic. She develops a rapport with the little ones very quickly. The lessons are fun and engaging. My son made so much progress and i wish we could continue with Lucie but we had to change our days due to a change of circumstance. Hope to be back soon!

January 27, 2026
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

Thank you so much for your kind words! We are delighted to hear about the wonderful progress your son has made since he was 12 weeks old.

Our teachers pride themselves on creating a fun and engaging environment for all our little swimmers, and it is lovely to see that dedication reflected in your experience. We will be sure to pass your lovely feedback on to Lucie at Surbiton.

We are sorry to see you go for now, but we look forward to welcoming you both back to the pool in the future.

Water Babies

Rated 5 out of 5 stars

We started with Water Babies when my…

We started with Water Babies when my son was 5 months, and we recently moved to Water Babies Surrey North South and although the teachers have always been amazing, since we started with Lucie my son improved so much! She is the amazing and i feel so lucky she is my son's teacher

February 14, 2026
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're so happy to hear your son has improved so much in our lessons. Thank you for your kind words!

Water Babies

Rated 3 out of 5 stars

Katherine at Cranmore School is an…

Katherine at Cranmore School is an absolutely FANTASTIC teacher! I am so grateful to have her teaching my little baby to swim.

I am disappointed at the cleanliness of the changing rooms, toilets and around the pool area. The drains are filthy and full of hair. It is absolutely disgusting especially for young children and babies.

January 26, 2026
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

Thank you for your feedback about your teacher and how much you appreciate her. We are sorry to hear about the issues with the changing area. As this is the first we've heard of this, we will get on to the venue to get them resolved as quickly as possible.

Water Babies

Rated 5 out of 5 stars

good service

good service. friendly instructors and good value for money. great / convenient location. does the job nicely

February 2, 2026
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're really happy to hear that you found our lessons valuable and are enjoying our lessons. Thank you so much for your positive feedback!

Water Babies

Rated 4 out of 5 stars

Teacher (Lucy and previously Jackie)…

Teacher (Lucy and previously Jackie) and lessons are wonderful & communication with Water Babies is great. We love our swimming lessons and friends we’ve met via Water Babies and have been swimming since 12 weeks old (now 3 years).

The swimming pool itself at Chessington is great & the parking is convenient. Plus great for the children to visit.

The reason for not giving 5 stars is because the changing room facilities at Chessington are not a great experience at all. Appreciate this isn’t Water Babies fault, but I would only give 3 stars at best for the changing rooms. There are no dryers for wet costumes, the shower temperature varies between cold and boiling. It ends up being a race to grab a changing room (unisex) and the lockers are not large enough to store things / dont always lock, so you end up leaving things out at risk. The hairdryer is outdated and needs replacing so that it dries hair. It would be helpful if Chessington can address upgrades which would benefit all their visitors, not just Water Babies.

February 2, 2026
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We are really pleased to hear that you love our lessons at Chessington. We appreciate your feedback about the changing facilities. We'll pass this on to the pool management, as we want everyone to have a great experience. Thank you for your review.

Water Babies

Rated 4 out of 5 stars

Teacher excellent

Instructor amazing, really helps build your confidence in the water with your baby.
However I do find it frustrating that If you miss a session it’s very difficult to rebook a lesson due to availability and you can’t add on missed lessons to the end of your membership.

January 26, 2026
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We’re glad to hear that you enjoyed the class and the instructor.

We do offer free replacement classes if you are unable to attend a lesson you have already paid for, provided you are still a member. As with all classes, these are subject to availability.

If you are having difficulty finding a suitable replacement class via the online portal, please contact the office. They may be able to advise if any additional options have become available very recently.

Water Babies

Rated 5 out of 5 stars

Lucie is the absolute best!!

My son has been swimming with Lucie since he was 13 weeks old. He absolutely loves swimming and has progressed such a long way in such a short time. Hes always smiling at Lucie and she brings such fun to the session. She is so professional and her energy makes the sessions go so quickly and smoothly. She is a wonderful teacher, I couldnt imagine having anyone else to teach my son.

January 17, 2026
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We are so happy to hear that your son loves swimming and has progressed so well! It's wonderful to know he enjoys his sessions and that his teacher brings such fun and professionalism to the class. Thank you for your positive feedback!

Water Babies

Rated 5 out of 5 stars

Lucy is a great teacher

Lucy is a great teacher, we love our swimming lessons

January 19, 2026
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're glad you love your swimming lessons. We appreciate your positive feedback; thank you for sharing your experience with us.

Water Babies

Rated 5 out of 5 stars

My son has been swimming with the…

My son has been swimming with the amazing Jackie in Sunbury since he was 3 months old (now 1) and loves every lesson. We have unfortunately had to move classes but as soon as we can and use Jackie again we will be back.
It’s great for baby water confidence and we bring some stuff home like bath times so he now loves the bath.

It’s also a great parent baby bonding time. All a plus!

January 20, 2026
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're so happy your son enjoyed his swimming lessons and gained water confidence with us. It's wonderful to hear about the positive impact on bath times and the parent-baby bonding experience. We appreciate your kind words and look forward to welcoming you back when you can rejoin us!

Water Babies

Rated 5 out of 5 stars

We’ve had a fantastic experience with…

We’ve had a fantastic experience with Water Babies, thanks especially to Jackie. She is an excellent teacher who made every lesson fun, engaging, and well-structured while teaching the basics of swimming and essential water safety. Jackie has a wonderful way with young children, and all the pupils thoroughly enjoyed her lessons. My daughter looked forward to every session, and we saw a real boost in her confidence in the water. I wouldn’t hesitate to recommend Water Babies and Jackie to other parents.

December 7, 2025
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're happy to hear that your child's swimming lessons were a fantastic experience! We appreciate your positive feedback regarding the engaging and well-structured lessons, and the boost in your daughter's confidence. We're glad she looked forward to each session.

Water Babies

Rated 5 out of 5 stars

Jackie is the best!

Started going to water babies when my baby was 12 weeks old and she had loved it from the beginning. Jackie had been such a fun person to work with, she adapts the exercises to every child and parent. Definitely excited for every lesson ❤️

January 14, 2026
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're so happy to hear that your baby has loved our lessons since she was 12 weeks old! It's great to know you appreciate the personalized approach. We look forward to seeing you both at future lessons!

Water Babies

Rated 5 out of 5 stars

Favourite baby/toddler class

I'm honestly so happy with our classes at Water Babies (Surrey North & South) especially with our teacher Jackie who is fantastic with the kids. She makes it such a fun class and the songs and games we
play are fantastic. My son has quickly learnt water confidence, swimming techniques and safety in the water. He has progressed so quickly and is nearly independently swimming at 2! Our favourite baby/toddler class by far!

January 14, 2026
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're so happy to hear that you and your son are enjoying our classes! It's wonderful to know that the lessons are fun and that your son is gaining water confidence and skills. Thank you for sharing your positive experience with us!

Water Babies

Rated 5 out of 5 stars

Kids and us love going to Water…

Our kids and us love going to Water Babies in Surrey North South. The teachers are really nice and especially Lucy brings years of experience and best practice with a smile.

When we knew in advance we couldn't attend, water babies were flexible with replacement classes making sure we can still get value for money.

Our kids are now really confident in water and we are very happy to see them grow. It is a weekly activity we all look forward to.

January 3, 2026
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're glad you and your kids love our classes! It's wonderful to hear that the little ones are growing confident in the water. We appreciate your kind words about our team's experience and flexibility. Thank you for sharing your positive experience!

Water Babies

Rated 5 out of 5 stars

Excellent lessons and a wonderful instructor

We have been using Water Babies Surrey since our little one was very young, and the whole experience has been excellent. Jackie, the instructor, is friendly and knowledgeable, and she ensures the lessons are always appropriate for the children’s abilities. When we experienced some confidence issues, Jackie provided clear guidance and helpful tips to address them. She is also very good at recognising each child’s individual level and allowing them to develop at their own pace. Overall, it has been a fantastic experience for both parents and children.

December 14, 2025
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're happy to hear that your little one's experience has been excellent with us. It's great to know that the guidance and tips provided were helpful in addressing the confidence issues you experienced. We appreciate your positive feedback.

Water Babies

Rated 5 out of 5 stars

Lucie is amazing!

Lucie has been teaching both of my son's (4 & 1) for over a year now and is an amazing teacher!
They both love her lessons and swimming as a result.
My eldest is now completely confident swimming lengths of the pool and swimming underwater. 
This is entirely due to Lucie being able to spot what each of the children individually need to help them develop and helping them in a way that keeps it fun.
Even when they're being silly 4 year olds!

December 20, 2025
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're happy to hear that your children love their swimming lessons! It's great to know that our teaching methods have helped your eldest gain confidence in the water. We appreciate your positive feedback and are glad the children find the lessons fun!

Water Babies

Rated 5 out of 5 stars

Lucie is amazing!

My son Blake has been going to Waterbabies for over a year now and one of the main reasons we come back is because of Lucie, our teacher. She’s amazing - she makes it so much for the kids & I can’t believe how confident my son is in the water (& he’s only two!). Swimming is an essential skill and I’m pleased that he is already happy to go under water and has learnt some early safety skills like holding onto the edge. We look forward to our lessons every week!

December 20, 2025
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're happy to hear that your son has gained confidence in the water! It's wonderful to know how much he enjoys his lessons and that his teacher has made such a positive impact. We appreciate you sharing your experience.

Water Babies

Rated 5 out of 5 stars

Lucie is a great instructor

We just had a great session today in Twickenham. Lucie was a great instructor. Our daughter was all smiles and absolutely loved the splashing around. Lucie made the session fun and engaging and was super friendly. Would definitely recommend.

December 19, 2025
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're happy to hear that your daughter enjoyed splashing around in Twickenham! It's great to know the session was fun and engaging. We appreciate your recommendation and positive feedback.

Water Babies

Rated 5 out of 5 stars

Water confident baby to tot

Started Waterbabies when my son Ellis was 3 months old. He’s now 14months and loves being in the water. Our teacher Lucie is amazing, she’s patient, engaging and really shows a lot of interest and support in the child’s learning. Lucie is a fantastic teacher, I’ve used Waterbabies in the past with my daughter and wish we had Lucie then. She makes the lessons fun but also very informative explaining what skills the child is learning. Thank you Lucie for making this time with my child so memorable and fun :)

December 16, 2025
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're happy to hear that your son enjoys being in the water! It's wonderful to know that the lessons are both fun and informative, and that you find the teaching style patient and engaging. We appreciate your positive feedback.

Water Babies

Rated 5 out of 5 stars

Lucie is an amazing teacher

Lucie is an amazing teacher. My baby girl wasn’t sure about swimming to start with but has come such a long way and is liking it more and more and it’s helping me feels a lot more confident with her in the water too. It’s one of my favourite things we do together.

December 16, 2025
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're so happy to hear that your baby girl is gaining confidence in the water! It's wonderful that you both are enjoying your time together during the lessons. Thank you for sharing your positive experience.

Water Babies

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look