Water Babies - Surrey North & South Reviews 

68
TrustScore 4.5 out of 5

4.5

Water Babies Office, KT12 3PD Hersham, Surrey North & South, GB


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Rated 5 out of 5 stars

Water babies is amazing!! My little one has been a water babies baby since 6months, now 3y7m, we have had a few water wobbles along our journey and I cannot praise his instructor, Jackie, enough,... See more

Company replied

Rated 4 out of 5 stars

Taylor our swim instructor is excellent and amazing at persuading our little one to try things he wouldn’t do with us alone. He has made progress quickly and we are really pleased. The only reason we... See more

Company replied

Rated 5 out of 5 stars

I'm honestly so happy with our classes at Water Babies (Surrey North & South) especially with our teacher Jackie who is fantastic with the kids. She makes it such a fun class and the songs and games... See more

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Rated 5 out of 5 stars

Our littlun has been going to water babies since he was 6 weeks old, and he’s so happy and has so much fun in the water now he’s 18 months. Our class is so much fun with teacher Lucy who makes sure th... See more

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies - Surrey North & South

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, KT12 3PD, Hersham, Surrey North & South, United Kingdom

  • 01932 227 428

4.5

Excellent

TrustScore 4.5 out of 5

68 reviews

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4.5

All reviews

(68)

935 reviews in the last 12 months

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Rated 5 out of 5 stars

Super lessons, fab teacher

Great swimming class and teacher is fab! Both my girls swim with waterbabies and it’s one of their favourite times of the week. Been swimming with them for over 3 years now. Learning such valuable water safety skills! Having lessons to learn to swim is expensive but so worth it. They are confident in the water and have loads of fun too.

June 12, 2025
Unprompted review
Water Babies - Surrey North & South logo

Reply from Water Babies - Surrey North & South

We're happy to hear that your girls enjoy our swimming class and that they're gaining valuable water safety skills. It's great to know they've become confident in the water while having fun with us for over three years. Thank you for your positive feedback!

Water Babies

Rated 5 out of 5 stars

Water Babies’ Underwater Shoot

We’ve attended the underwater shoot of Water Babies 2 weeks ago and I just received the photos today. All I can say is it is all worth it! My little one enjoyed the shoot itself as they have a set program to keep the babies busy while waiting for their turn. The photos all looked amazing that we cannot pick just one and had to buy the whole album for us to keep and send to our relatives back home. What a great experience and I will surely do this again in the future!

May 16, 2025
Unprompted review
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Reply from Water Babies - Surrey North & South

Thank you for sharing your wonderful experience at our photoshoot. We’re delighted to hear that your little one enjoyed the session and that you love the beautiful images captured.

We understand how special and unique the opportunity is to photograph little ones underwater, it truly is a once-in-a-lifetime moment. That’s why we are committed to creating the best possible environment for these sessions, with a professional underwater photographer and a team of specially trained staff dedicated to ensuring both safety and enjoyment throughout the experience.

We're thrilled that you love your photos, and it means a great deal to us to know we’ve helped create lasting memories for your family.

Rated 5 out of 5 stars

Choose jackie and waterbabies!

Love love waterbabies - but especially our teacher, jackie. We have been swimming with her since joe was 3 months old (now 3) and she is the best. Calm, funny, great with the kids, and joe has come on so much. He adores the water. Recommend anyone to join waterbabies - and if you get jackie, lucky you!

April 16, 2025
Unprompted review
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Reply from Water Babies - Surrey North & South

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear how much you and your little one have enjoyed your Water Babies classes and that your experience has been so positive. Jackie has absolutely loved having Joe in her classes and is incredibly proud of the fantastic progress he’s made. It's always a joy for us to see our little swimmers grow in confidence and ability through their swimming journey.

Rated 5 out of 5 stars

Instructors are amazing !

We absolutely love our lessons with Waterbabies. Our eldest started at 9 months and has just graduated, complete with her Swim England Level 3. Jackie managed to take a little girl who was afraid to get her face wet and turn her in to a canon-balling, diving and amazingly confident 10 metre swimmer !
Our youngest has Down Syndrome and the team assured us that there was no reason she couldn’t join classes too, so she began at just 5 weeks old and is absolutely thriving and maintaining pace with her peers, 3.5 years later. Jackie has been amazing with her and knows exactly how to adapt activities to best support her when needed.
We’ve had other teachers over the years when we’ve needed to swap a session and they have all been truly brilliant, but Jackie really is outstanding, an absolute asset to the team.

April 6, 2025
Unprompted review
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Reply from Water Babies - Surrey North & South

Thank you so much for your wonderful review and for sharing your family’s swimming journey with us. We're delighted to hear how much both your children have enjoyed their lessons and how much they have achieved. Jackie is thrilled to hear this feedback, and I know she has very much enjoyed her time with your little ones.

At Waterbabies, we’re committed to delivering the highest quality lessons, and it’s wonderful to hear this reflected in your experience. We also firmly believe that every child should have the opportunity to thrive in the water, and we’re so pleased to know that our inclusive approach has made a meaningful difference to your youngest daughter’s progress.

Thank you again for your lovely feedback — it means a great deal to Jackie and the whole team.

Rated 5 out of 5 stars

3 years of fantastic swimming lessons

Our daughter has been having swimming lessons with Water Babies for over 3 years. At all stages, the lessons have been full of skills content and fun. She loves the lessons each week (so do I) and we have made good friends in the classes we’ve attended. Our swimming teacher Jackie has always given 100% to make sure all the children make great progress. It’s always very clear why we’re doing what we’re doing. It’s been wonderful to see our daughter developing into a competent swimmer, but most of all she is confident and safe in the water and absolutely loves swimming. We couldn’t be more pleased!

April 8, 2025
Unprompted review
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Reply from Water Babies - Surrey North & South

Thank you so much for your kind words and for taking the time to share your positive experience with us. It really means a great deal to Jackie and the whole team to know how much you’ve valued your Water Babies lessons.

Watching our little swimmers grow into confident, capable, and safe swimmers is incredibly rewarding. Swimming is not only a vital life skill, but it also plays a key role in a child’s physical and mental development. That’s why we’re always delighted to hear how our lessons are making a meaningful difference.

Your feedback is deeply appreciated and motivates us to continue delivering the very best experience for our little swimmers.

Rated 5 out of 5 stars

Really amazing experience for both baby…

Really amazing experience for both baby and mum. The instructor was very adaptive to each baby and would modify any of the swims in case a baby was crying or if the mum wasn't comfortable (e.g. going underwater). It was just too expensive for me to continue

March 24, 2025
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Reply from Water Babies - Surrey North & South

We appreciate you taking the time to share your experience. It's wonderful to hear that you and your baby enjoyed the classes, and we will pass on your comments to your teacher. We understand that cost can be a factor, and we strive to offer high-quality programmes accessible to as many families as possible.

Rated 5 out of 5 stars

Really friendly staff who obviously…

Really friendly staff who obviously care! My son has autism and a severe learning disability which is taken into account, but it is made sure doesn't impact the other neurotypical children/parents experience. It's welcoming for all and my son is doing so well with his swimming. We've been with Water Babies for must be 4+ years now!

March 11, 2025
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Reply from Water Babies - Surrey North & South

Thank you so much for your lovely review! We are so happy to hear that you and your son have had such a positive experience with us. We are committed to creating a welcoming and inclusive environment for all children, and we are proud of our staff for their dedication to supporting children with diverse needs. Melissa and Talia send their love and are thrilled to see Leo thriving in his lessons.

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