Ordered a2g a week ago. prompt delivery, excellent service and after care. Only had it a week but notice the difference in the taste, and it’s so easy to use. Find the pitcher/jug very convenient if y... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had an issue with our water dispenser know and Doreen helped us out. Very good communication with clear, prompt replies. Although we had an issue with the product, it was a great experience getting... See more
Love the water filter! Dropped my TDS from around 400 to around 36 when measured with a TDS meter off Amazon. And that’s after the remineralization. The digital spout reads around 17. Great customer s... See more
Waterdrop and moreover Siki provided me a super extra service. Fast answer, , great solution and promise respected. The product is great and beautiful. The only advise I can say it’s to provide more i... See more
Company details
About Waterdrop
Written by the company
Waterdrop is one of the world-leading manufacturers of water filtration appliances.
The brand is dedicated to providing people around the world with the high quality products to truly purify their drinking water.
The name Waterdrop comes from the desire to deliver clean, safe, and healthy drinking water from the first sip to the last satisfying drop.
Shop Waterdrop RO systems, undersink filtration systems, water pitcher filter, refrigerator water filters and more.
Contact info
1951 S Lynx Pl, 91761, Ontario, United States
- 8883523558
- service@waterdropfilter.com
- waterdropfilter.com
4.7
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top after-sales service
Top after-sales service! Beria from support was very helpful and solved all of our issues very fast!!
This is the best Osmosis system we ever had!
Highly recommended!
August 8, 2026
Unprompted review
Great Product
Great, easy to install product that gives you piece of mind about the water we drink. They make the filters easy with subscriptions.
July 23, 2026
Had a great experience at Waterdrop
Had a great experience at Waterdrop! Sarah and Karina were both incredibly friendly, helpful, and welcoming. They made the whole experience enjoyable and provided excellent customer service. Really appreciate how attentive and kind they were. Definitely a 5-star experience — highly recommend!
August 7, 2026
Unprompted review
I’m really impressed with the Waterdrop…
I’m really impressed with the Waterdrop RO system. It works flawlessly and very easy to change the filters. Great quality machine.
July 24, 2026
5 Stars
The customer service is excellent. Easy to navigate the site in order to purchase replacement filters. Fast shipping.
July 24, 2026
I had a couple of issues with my…
I had a couple of issues with my WaterDrop RO system and I was pleased with the customer service. Doreen was very helpful and always responded in a timely manner. Thank you!
August 7, 2026
Unprompted review
Jhona A and Doreen helped us to arrange…
Jhona A and Doreen helped us to arrange spare parts so fast and made the installation peaceful. I trust Waterdrop on service and post-purchase experience.
August 7, 2026
Unprompted review
System works great
System works great. First time replacing a filter. Good service package choices with free delivery.
July 24, 2026
Great customer service
My Waterdrop was broken, I texted Waterdrop’s customer service. Got reply next 3 days amd follow up until the problem solved. Happy ending
July 23, 2026
Unprompted review
Beria was fantastic
Beria was fantastic, helped me in anyway I needed. My car was in the shop and Beria was so understanding and told me not to worry about returning the damaged part until my car was fixed! Excellent service! Thank you Beria!!!
August 6, 2026
Unprompted review
WATERDROP is a Fantastic Company!
WATERDROP is a Fantastic Company!! I have and will continue to refer them to EVERYONE looking for a RO System. I bought my unit December of 2025 and love drinking my water, making coffee, mixing this water with anything from Simple Green to Oatmeal. This filtered water tastes so much better than any tap or bottled water. I Must also make mention of the Customer Service from this company, Specifically Beria on the Customer Service Team. She has outperformed ANY person I have ever dealt with from ANY Company when I had questions, needed help or just called to question. This Company is absolutely the best. I just moved into a new home and installed a whole house Water System with Crystal Clear Water, who I found out is one of the best Sales companies around for WATERDROP also. I have a Win/Win situation with these 2 Companies and anyone looking for Under Sink Or Whole House Systems you Must consider these 2. A match made in heaven for consumers. Save yourself lots of searching, enjoy these companies!
December 7, 2025
Unprompted review
Try shipping the product in two…
Try shipping the product in two separate reinforced boxes. The one heavy box arrived with some large dents… filter canisters looked fine, but the metal housing that holds the canisters had one corner flange bent about 30 degrees. I straightened it, re-painted the stressed metal portion, good as new. I hope filter system works once it is installed in the next few weeks.
July 30, 2026
Unprompted review
Reply from Waterdrop
Dear Customer,
We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can be, and we want you to know that your feelings are completely valid—this is never the kind of experience we strive to provide for our valued customers.
We greatly appreciate you taking the time out of your busy schedule to share your honest feedback with us. Your insights are incredibly valuable to us, as they help us identify areas for improvement and grow as a brand. We sincerely hope you will give us a chance to make things right and rectify the issues you have faced.
To help us review your case quickly and efficiently, could you please send the detailed information of the problems you encountered, along with your order number, to our dedicated service email: service@waterdropfilter.com? This will allow our team to fully understand your situation, investigate the matter thoroughly, and ensure we address every concern you have.
Please rest assured that once we receive your email, we will prioritize your case immediately. Our team will work diligently to review the issues and provide you with a solution that is fair, satisfactory, and tailored to your needs—we are committed to making this right for you.
Thank you again for your patience, understanding, and for giving us the opportunity to improve. We value your trust and hope to have the chance to restore your confidence in our brand.
Kind regards,
Mia Lauren
Tel:1-888-352-3558
Email:service@waterdropfilter.com
Customer Service Rep
Support followed up on my problem and nothing …
Support followed up on my problem and when I responded asking for resolution they did not get back to me. Buying a Waterdrop RO system has been a nightmare. I’ve had to spend several hundred dollars extra to replace filters that should not have been defective and water drop has been ridiculous.
July 23, 2026
Reply from Waterdrop
Dear Customer,
We sincerely apologize for the unpleasant experience you have had with our product and service.
We fully understand how frustrating this situation must be for you, and we take full responsibility for the inconvenience and trouble we have caused. We truly appreciate you taking the time to share your feedback and for giving us the opportunity to correct this issue for you. Customer satisfaction is always our top priority, and we are determined to make this right.
Our team will contact you immediately through the email address service@waterdropfilter.com to follow up on your case in detail, and we will provide you with a proper and satisfying solution as soon as possible.
Thank you again for your patience and understanding.
Kind regards,
Mia Lauren
Tel:1-888-352-3558
Email:service@waterdropfilter.com
Customer Service Rep
We enjoy our Waterdrop RO filtration…
We enjoy our Waterdrop RO filtration system very much. Ordering new filters was simple enough. Customer service was excellent, kind and helpful.
July 23, 2026
Great Tasting Water
Easy to install (though did need a Basin Wrench) and water tastes great!
July 22, 2026
I believe any issue could have been…
I believe any issue could have been resolved more efficiently over the phone or via a video call, which would have minimized the extensive back-and-forth emails. It took me almost a MONTH to get my unit replaced.
July 20, 2026
Reply from Waterdrop
Dear Customer,
We sincerely apologize for the unpleasant experience you have had with our product and service.
We fully understand how frustrating this situation must be for you, and we take full responsibility for the inconvenience and trouble we have caused. We truly appreciate you taking the time to share your feedback and for giving us the opportunity to correct this issue for you. Customer satisfaction is always our top priority, and we are determined to make this right.
Our team will contact you immediately through the email address service@waterdropfilter.com to follow up on your case in detail, and we will provide you with a proper and satisfying solution as soon as possible.
Thank you again for your patience and understanding.
Kind regards,
Mia Lauren
Tel:1-888-352-3558
Email:service@waterdropfilter.com
Customer Service Rep
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