This is a person review for Helen Boyman from the Property Management Team at the Fleet Office. Helen has always provided an outstanding service with kindness and patience, as well as a high level of... See more
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For my recent house purchase Waterfords Estate Agents in Fleet provided a great service from start to finish. They were proactive, professional and nothing was too much trouble. My particular thanks g... See more
Great service and value for money from Waterfords. Our house sale fell through and Henry had another 7 potential buyers lined up on the next Saturday. Then 2 offers followed one of which was £20k over... See more
Company replied
I would just like to thank Terry & Darren for selling my property in record time! Amazing! Unfortunately a previous agent let me down with my sale & in order to secure my onward purchase I needed a... See more
Company details
Written by the company
When it comes to moving home, you deserve the best estate agent. We have been successfully pairing property and people since 1995. Trust really matters to us as an independent estate agent. We pride ourselves on providing good old-fashioned customer service as well as the latest tools in marketing and technology to provide you with the best experience. Our commitment to our customers means that we have a 5* Trustpilot rating from over 1000 happy homeowners, buyers, landlords and tenants.
Contact info
Waterfords Customer Services, 90 Park Street, GU15 3NY, Camberley, United Kingdom
- 01252 786062
- headoffice@waterfords.co.uk
- waterfords.co.uk
4.7
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I had great experience with Sandra
I had a great experience with Sandra from the Camberley branch. Excellent communication and very helpful throughout the process. Previous experiences with estate agents have always been a nightmare, this was nothing like that.
I’d definitely recommend Waterfords and will certainly be using them in the future.
Marietta
June 30, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Great experience
Great experience. Sandra krol has been very cooperative and amazing. Highly recommend
June 30, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Excellent service
Excellent service, Harry & James persistently drove our sale over the line, absorbed our times of frustration gracefully, and did a very attentive & professional job achieving full asking price . Would happily recommend and would genuinely not go elsewhere for our next sale or purchase. Thank you both.
June 30, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Yateley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Nick Ross came out to view our house…
Nick Ross came out to view our house and advise on selling and the current valuation. He has lived in Camberley all his life so knows the area very well and appreciated our location.
Very helpful, polite and professional.
Roland
June 29, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
I have been dealing with Waterfords on…
I have been dealing with Waterfords on my parents behalf to sell their property. We have had a few ups and downs but Oliver Manning has been so helpful and I have been able to leave him to things and everything gets sorted without having to chase.
Great work
June 28, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Great service
Great service. Sandra has been amazing throughout. Would highly recommend.
June 28, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Mixed up communication to find rental property....!
I used the Fleet, Hants office to try and find rental properties in the Fleet area. Had a viewing in Fleet on 14th June for a rental flat. I took time off work and cancelled a meeting in order to make the viewing at 3.45pm.
The gentleman who met me from Waterfords was friendly and knowledgable. I loved the flat as soon as I got home I made an offer to rent. Only to be told that there was already an offer for the flat. Naturally I was disappointed and the gentleman I spoke to told me they were happy to submit my offer, I wondered why? So submitted my offer.
Heard nothing then called the Fleet office the next day and they gave me no further no updates on the flat. Ten minutes after I ended the call they called me back to tell me that my offer had been declined and the Landlord had gone with the original first offer.
After speaking to Sam who manages the Lettings department at the Fleet office, he did give me context to what actually happened. He clarified there was a mix up in communication and the Landlord was particularly slow in responding to offers on the flat in question. He did apologise and appreciated the feedback that I gave Waterfords, so am happy to change this review to reflect this
June 27, 2022
Unprompted review
Reply from Waterfords Estate Agents
I’m sorry to hear you are not happy with your experience, please contact Sam Charlton, our Lettings Director on lettings@waterfords.co.uk who will be more than happy to discuss and help you with this matter.
Kind Regards,
Brendan Cox,
Managing Director
Excellent professional service from the…
Excellent professional service from the entire crew since the beginning - ably led by Sandra. She has kept us informed of the viewings progress continuously and if not Sandra her team member Olly has been there right behind her.
June 27, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Oliver was extremely helpful and…
Oliver was extremely helpful and professional with arranging our viewing, so helpful during the viewing and helped us secure a great property. Thank you Oliver for all your help!
June 27, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Thanks to Oliver for securing our first…
Thanks to Oliver for securing our first property. We had been searching since January 2022 and had been let down badly by another estate agent in securing a property we were interested in. Having explained our previous experience to Oliver he made sure we were handled in the best way possible. He was highly communicative and supportive throughout and we can't wait to move in.
June 25, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Thank you to Oliver Manning of…
Thank you to Oliver Manning of Waterfords in Camberley. He secured our first property for us. He was very professional and had clearly done his research before showing us around. Thank you Oliver!
June 25, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Excellent customer service from Sandra…
Excellent customer service from Sandra Koi at Waterfords Camberley - she has been a pleasure to deal with and I highly recommend Waterfords for both sales and lettings.
June 25, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Easy process and helpful staff
It was a very easy process thanks to our letting consultant josh.
June 24, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Lettings team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
We would like to personally thank…
We would like to personally thank Oliver for his professionalism and overall handling of our house sale. We very much appreciate the whole process from start to finish. Super fast sale. No Hassle & stress free exactly what everyone needs. Once again thank you Oliver.
June 24, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Thank you Waterfords for taking care of…
Thank you Waterfords for taking care of my son this week during his work experience especially Oliver Manning who was very cheerful and enthusiastic towards my son and has influenced him to have a career as an Estate agent when he is older.
June 24, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
I met Oliver at the address of our…
I met Oliver at the address of our house we wanted to buy . He presented himself as truly professional and knowledgeable. His manners have been impeccable and for my self and my wife that is most important because first impressions count. He has thus far gone over and above helping us to secure our property. He’s a credit to your team. Kind regards Phil & Gail Williams
June 24, 2022
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Good service with regular updates.
Good service with regular updates from Sandra Krol.
June 24, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Special mention for Oliver Manning.
Great customer service, always willing to help and full of advice. Special mention to Oliver Manning who assisted in our move. He had no issue in allowing us and family to see the property on multiple occasions. Would definitely recommend Waterfords moving forwards.
June 24, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Waterford’s
I don’t tend to write reviews however since the turn over has been seemless, I felt the need to thank Waterfords estate agents and thank Josh mills specifically for making sure as a tenant im being sent relevant emails and paperwork and are kept up to date with the progress of our application. Communication was good.
June 24, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Lettings & Property Management team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Just wanted to say a massive thank you…
Just wanted to say a massive thank you to Oliver Manning who gave me valuation for Insurance purposes. He was smart and professional and got the price spot on, we will be in touch if we ever move!
June 24, 2022
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
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