Water World Pet & Aquatic Centre Reviews 

179
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Purchased 2 replacement lights for my water feature which were difficult to find with the correct plug. Items were delivered promptly and well packaged. Delighted with service and will certainly use... See more

Rated 5 out of 5 stars

First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery. Email received a couple of weeks later asking me to confirm if a suggested delivery date wo... See more

Rated 5 out of 5 stars

The staff were so knowledgeable & helpful.. both on the phone & in person. After purchasing a water pump from them, we needed a flow adjuster. They advised on the phone & dispatched immediately. Unfor... See more

Rated 5 out of 5 stars

Called in to get some pond plants and decided to try the Big Bear cooked breakfast, so glad I did, the food was piping hot with fresh igredients, absolutely gorgeous, Staff are really attentive and th... See more

Company details

  1. Aquatic Centre
  2. also in
  3. Pet Store

Written by the company

Water World is one of the UK’s leading aquatic and pet retailers, proudly serving customers since 1965. From aquariums and pond equipment to fish food, dog toys, and small animal care, we’re passionate about helping every customer create a happy, healthy environment for their pets. We combine decades of hands-on expertise with exceptional customer service, fast delivery, and quality products from trusted brands. Whether you’re a beginner setting up your first aquarium or a seasoned hobbyist, our friendly team is always here to offer advice and support. Shop with confidence at www.waterworlddirect.com — with free 60-day returns, next working day delivery on orders placed before 1 pm, and a team that truly cares about your pets and your pond.


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(179)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. There was a part missing in our tank but they sent a replacement part out immediately and with no issue at all. Great customer service. Recommend all the way.

January 9, 2023
Rated 5 out of 5 stars

Watertight Service

Great communication in relation to the delivery. Product well and sensibly packaged, to arrive unscathed. The tank and associated pumps/filters etc. were spot on as well. Very happy to report faultless, 5 star service. Thank you.

January 21, 2023
Rated 5 out of 5 stars

Water World are excellent

Water World are excellent! Fish tank arrived on time and on a pallet. Fully protected in perfect condition. Price was competitive too.

October 18, 2022
Rated 5 out of 5 stars

Fish Tank Order

First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery.
Email received a couple of weeks later asking me to confirm if a suggested delivery date would be okay.
Was then able to track the delivery which went without a hitch, driver brought the pallet to my front door and then waited patiently while I checked the condition of the tank etc.

August 2, 2022
Unprompted review
Rated 1 out of 5 stars

Going down hill

Ive used waterworld for a number of years. the bloke thats usually there is very knowledgeable and helpful. recently the fish are not as healthy as Ive always thought. lately ive been in and found the service poor and disrespectful. The lady today began her phone call to tell them her friend needed to speak to her. She was not helpful in any way and couldnt be bothered to finish her phone call before speaking to me. She didnt even take the time to discuss any options with me. (Even the option of ordering it in for me) I was left feeling uncertain of where I could go.

August 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Ordered a water feature, it arrived the next day with free delivery and updates from the beginning.

July 4, 2022
Rated 5 out of 5 stars

Water World most competitive online price

Water World offered the best price when I was looking for my Fluval 158 litre aquarium.
After placing my order they contacted me by email to check the delivery date was suitable for me. My order arrived on time and I’ve had no problems at all. Thank you Water World.

January 20, 2022

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