Watsons Property Group Limited Reviews 

849
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and always willing to take the extra time to answer any customer questions thoroughly. People also deeply appreciate the remarkably quick turnaround times, smooth booking processes, and clear, comprehensive property surveys provided by the wonderful team. However, some reviewers were not happy with the communication, noting painfully slow responses, unhelpful attitudes, and difficulties when trying to resolve unexpected issues. A few customers also experienced frustrating problems with inaccurate property valuations, billing errors, or missed structural details in their final official documents.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, prompt report... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick and efficient... See more

Staff

Customers had positive experiences with staff, describing them as helpful, knowledgeable, and professional... See more

User experience

People report positive experiences with user_experience, highlighting thorough, efficient, and detailed... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as extremely helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We commissioned a Level 3 survey and later a few follow up reports from Watsons and were extremely happy with all the results. All our reports were completed very quickly. They were clear, thorough, a... See more

Company replied

Rated 5 out of 5 stars

I would recommend Watsons. I spoke to Joseph who was really helpful in advising what level survey would be best for the property we were buying & he didnt just adv the most expensive one which... See more

Company replied

Rated 5 out of 5 stars

Found this company through the RICS site, we received an online quote and once we went ahead we were updated at each stage along the way. They were quick to sort a survey with the vendor and we go... See more

Company replied

Rated 5 out of 5 stars

We had Tess Thomas to do our survey. Tess confirmed the appointment the day before, Ms Thomas was on time and brought all relevant equipment for the visit. She explained the process clearly prior to... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Surveyor

Written by the company

If you’re considering purchasing a new property, at Watsons we always recommend commissioning your own independent home survey, which will provide you with a clear understanding of the property’s condition. By having a professional inspection completed, you’re essentially avoiding any additional costs, stress and hassle further down the line, as the survey can help you avoid surprise additional costs for repairs. We are experts in all aspects of property ownership and tenancy in both the residential and commercial markets. Offering you a wide range of surveys and a competitive valuation on your property. We are Chartered Surveyors (Residential & Commercial), Estate Agents (Sales & Lettings), and Property Management Agents. We also offer Building Services We work with a vast range of different clients from individuals through to large organisations to provide tailored property solutions. Established in 1890, we have developed a loyal client base which spans both the private and public sectors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

849 reviews

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Asks customers to review

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Replied to 93% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(849)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service

Easy to book. Was always kept informed with what was happening so great communication. Had the report 2 days after the survey was carried out. Super fast experience and would definitely recommend.

February 12, 2026
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Reply from Watsons Property Group Limited

Great feedback, many thanks for posting! We really appreciate your comments!

Rated 5 out of 5 stars

Very quick service

Very quick service - received the report within 12 days of booking. Report was very easy to understand and helpful and the surveyor offered to speak to me if I required any further explanation.

February 18, 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback, Simon. We appreciate you taking the time to post.

Rated 5 out of 5 stars

Speedy and thorough report

Great communication, booked survey really quickly and report back within days.
Thank you

February 5, 2026
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Reply from Watsons Property Group Limited

Thank you, Madison. We really appreciate your feedback.

Rated 5 out of 5 stars

The team was very helpful and quick…

The team was very helpful and quick with the process. The report was very in depth and it only took 2 days for the surveyor to give it to us! The report was well presented and easy to understand 👍🏽

February 5, 2026
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Reply from Watsons Property Group Limited

Great feedback, thank you Sabina. We really appreciate your comments.

Rated 5 out of 5 stars

Helpful & informative report

Very through report which gave me a lot of information useful when considering buying an older property. Written in clear English and I liked the indications as to which areas carried risk and needed urgent attention.

February 10, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback, Elizabeth. We really appreciate your comments.

Rated 5 out of 5 stars

Excellent service

Previous positive reviews and competitive cost of survey led me to chose this company. I received a telephone call shortly after the survey was completed. It was very helpful as the surveyor provided a brief summary for me. I received the report a few days later. I’m happy to recommend this company.

February 10, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your comments, Jackie. We appreciate your feedback and glad you had such a positive experience with us.

Rated 5 out of 5 stars

Highly recommend

Friendly, professional service. Highly recommended

February 3, 2026
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Reply from Watsons Property Group Limited

Thank you, Mark. We appreciate your recommendation!

Rated 5 out of 5 stars

Would Recommend

Fast turnaround. Comprehensive report and friendly customer service when spoken to over the phone.

Would recommend.

February 10, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback. We really appreciate your recommendation too!

Rated 5 out of 5 stars

Fantastic experience

Watsons are both professional and experienced, and this showed in the report and the follow-up phone call we had with them (asking more specific detail). Excellent value as well - far cheaper than alternatives. Overall, fantastic.

February 6, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback, Drew. We really appreciate your comments!

Rated 5 out of 5 stars

We highly recommend…

We highly recommend Dave Watson Survey!
We had a very detailed report from them, which was very thorough in description of each area. The only thing I would say is there could have been more photos to go alongside some breakdowns. But overall, we were very pleased and happy for all the detailed breakdowns provided.

January 14, 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback Kye. We will ensure this feedback is passed onto Dave directly! Much appreciated.

Rated 5 out of 5 stars

Homebuyers 3 Survey

Excellent communication. Homebuyers 3 survey organised and booked in only a couple of days. Kept in the loop the entire time. Survey booked for a Friday with report downloaded by the following Tuesday morning. The report itself was extremely detailed. 99 pages in total. The report covered our main concerns thoroughly, including the roof. As it happened the surveyor advised a new roof covering was required as a matter of urgency , which has lead to ongoing conversations with the seller about moving forward, or not. Traffic
Light process also used in all parts of the report making easier to focus on priority issues. Would definitely use them again.

February 3, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your detailed feedback, Steve. We really appreciate the 5 Stars!

Rated 5 out of 5 stars

Thank You!

Thank you to Watsons Group for organizing my Level 2 Home Survey. They were quick and efficient, they surveyed the property we were buying in the morning then we had our report that same day in the evening. Thank you again.

January 8, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post, Kiana. We really appreciate your feedback.

Rated 5 out of 5 stars

Fast and efficient surveyors

Watsons were quick to respond when I made my initial enquiry and worked with the agent I was buying through to arrange a time to do the survey. Following the visit I received a call from Peter who talked through the report with me and answered any questions I had. Peter in particular was very knowledgable and helpful, and the follow up paperwork arrive the next day.

I was very happy with the service from start to finish and would happily recommend Watsons to anyone looking for quality surveyor.

January 20, 2026
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Reply from Watsons Property Group Limited

Thank you for the recommendation, Sarah. Much appreciated. Thanks for posting!

Rated 5 out of 5 stars

Used them for the second time

Used them for the second time.
Very good survey
Thought was a bit expensive but on par I guess got this area.

January 27, 2026
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Reply from Watsons Property Group Limited

Thank you, John. We really appreciate your feedback!

Rated 5 out of 5 stars

great company

Called on a Thursday and had an appointment the very next day. Fantastic and friendly service. Very helpful. James that came was professional and very friendly. Great guy. Thank you for the fantastic interaction.

January 26, 2026
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Reply from Watsons Property Group Limited

Great feedback, thank you Johan. Much appreciated :)

Rated 1 out of 5 stars

Shocking review and service

Shocking review and service, Massivley undervalued our property against all current market in the area, and valued it based on property in completley different areas, the Surveyor came in saying he was dealing with a complaint of a low valuation which should of been a warning sign to us. We had it valued by others since and done our own research and watched the area pricing along with 3 estate agents valuations and we have now got the price we were expecting and not to mention i am in the industry myself as a Surveyor! Warning and Avoid at all costs, they are also refusing to refund despite self assessment of there work and they still think the value they gave is right but yet as more properties have come up locally with higher rates for smaller properties,not detached they are semi's same aged, build and area properties? the mind boggles. We are now Taking this up with RICS and legal Team to take this further, for reference 160k less actual as for there reply below it’s rubbish and we are taking this as it is very very wrong stop the excuses and admit you got it wrong !!

November 24, 2025
Unprompted review
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Reply from Watsons Property Group Limited

Thank you for your feedback. We have reviewed this matter in full and have already provided you with a detailed written response addressing the points raised. The valuation was completed in accordance with RICS standards, using appropriate comparable evidence available at the time, and we remain satisfied that the service provided was compliant and reasonable. Should you wish to pursue the issue, you may do so via our formal Complaints Procedure, details of which have already been provided.

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