Watson Woodhouse Solicitors Reviews 

365
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers had a great experience with this company. People frequently praise the knowledgeable staff for their exceptional professionalism, friendly attitude, and thorough guidance throughout property purchases and legal processes. Consumers often mention that transactions are handled smoothly and efficiently, with many noting quick turnarounds that make otherwise stressful situations much easier to manage. Some reviewers were not happy with the communication, explicitly mentioning shocking response times, poor updates, and a complete lack of proper follow-ups. A few other people also felt let down by unexpected administrative delays, unresolved complaints, and frustrating issues regarding service availability during their cases.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, praising their professionalism, efficiency, and dedication... See more

Service

Customers consistently note positive experiences with service, highlighting a professional, friendly, and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised staff for going above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a very stressful time for me selling and moving house when just getting over illness.Richard kept in touch and constantly gave me reassurance and explained anything I was unsure about.I felt... See more

Company replied

Rated 5 out of 5 stars

We used Watson Woodhouse for the sale of our home and purchase of our new bungalow. We would like to thank Katie Gibson, Jackie Howard and Livvie-Mae Pruden for all their help and support during this... See more

Company replied

Rated 5 out of 5 stars

Watson Woodhouse looked after the sale of one house and the purchase of another. It was an excellent service. Alisha Stevenson made what is normally a stressful situation bearable with her profession... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Richard and the team at Watson Woodhouse. Your professionalism, knowledge and positive attitude made all the difference and ensured my house sale completed. You guided me through... See more

Company replied


Company details

  1. Criminal Justice Attorney
  2. also in
  3. Civil Law Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Personal Injury Attorney
  7. Real Estate Attorney

Written by the company

Watson Woodhouse Solicitors specialise in “LEGAL AID” areas of law with particular emphasis on helping vulnerable clients in ; Criminal Defence Civil Claims and Complaints Housing Law Family Law Mental Health Law We also have a specialist Conveyancing Department and Employment Law, although this is private work; commercially paid and not legal aided. OUR AIM: is to be the leading law firm in the North East delivering “Justice for the people”. We provide legal support to people who are in receipt of a low income, benefits or are considered to be vulnerable. We do this by listening, understanding the personal impact on you and your family, and advising on the best outcomes for your legal problems. We really are changing lives through integrity and trust. To ensure we’re accessible to those in greatest need, you’ll find us on your local high street, not fancy industrial parks or office buildings, we have 9 local offices across Middlesbrough, Redcar, Stockton-on-Tees, Darlington, Northallerton and Harrogate.


Contact info

4.2

Great

TrustScore 4 out of 5

365 reviews

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4.2

All reviews

(365)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Private Prosecution

For over 15 month, my partner and I were on the receiving end of stalking and harassment incidents. A lack of effort from the police meant we had no other option than to contact Bethean with the aim of securing a private prosecution. Bethean McCall has been more than helpful when we lost all faith with the police. More than happy with the service provided and Watson Woodhouse will be my go-to law firm for any future recommendations or needs.

June 15, 2021
Unprompted review
Rated 5 out of 5 stars

Bethean McCall - Civil case

Bethean McCall took on my case when I lost faith in the police to help me with a genuine case and I have had nothing but great service from Bethean who did more for me than what the police force did. I can’t recommend Bethean enough for everything that she has done for me. Great solicitor and a lovely person!

June 14, 2021
Unprompted review
Rated 5 out of 5 stars

I was represented by Michelle turner…

I was represented by Michelle turner and I couldn’t ask for a better solicitor she was helpful from start to finish and worked her socks off to get me the best possible outcome , I could not speak more highly of or recommend a better solicitor

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

Property Sale

I have used Mr Richard Rutter on a couple of house sales over the last few years and he has provided excellent service and guidance. I will continue to use Watson Woodhouse in future and have found them to be very informative, helpful and professional. Highly recommended.

May 6, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The Stockton team involved in our sale provided and excellent professional service.
The sale was conducted efficiently and we were kept fully updated with the progress being made, all the required documents were sent and processed quickly.
Every member of the team we spoke to were very polite, knowledgeable and helpful. We would recommend the conveyancing team at Watson Woodhouse Solicitors without hesitation

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Dedicated team at WW

Richard Rutter and Gail Smith have been excellent throughout. Watson Woodhouse are the solicitors I would recommend for any conveyancing work.

April 1, 2021
Unprompted review
Rated 5 out of 5 stars

First class customer care!

We have recently completed our 3rd house completion with Watson Woodhouse Geoff, Katie, Lorna and the team went above and beyond our expectations. We can't recommend them enough and we wouldn't use another solicitor from now on. Thank you

March 31, 2021
Unprompted review
Rated 1 out of 5 stars

I’ve never dealt with a ruder bunch of…

I’ve never dealt with a ruder bunch of people in my life at both Middlesbrough and Stockton branch, I’m currently in the middle of a house move and I’ve spoken to my solicitor twice this full time who when I did speak to her was actually very helpful and thorough but whenever I ask to speak to her I get told she is too busy etc. Asking for an update is like you’ve just punched them in the face the way you get spoken too so blunt, rude and abrupt and everything is like a chore for them to do when it is simply there job!! When I asked if a search was back I got told ‘dunno but you’ll know about it if it is cos we will email you’ so unprofessional for what would of taken two minutes to check our file to see if the search was back. I’ve not ever had a phone call or email from them first it has been me chasing them from day one which you should not have to do with the amount of money they’re getting paid to deal with your house move for you. Would not recommend unless you want to be spoken to like a piece of muck and do there job for them. Useless!

March 29, 2021
Unprompted review
Rated 1 out of 5 stars

Absolute abysmal company

Id of given NO STARS. Absolute abysmal company. The rudest receptionist who practically shouts at you down the phone and is very rude, when all you want to know is why they are not following up on my move. Sheer rudeness at its best. Unprofessional and unless you want to wait five months to complete on a property move I'd avoid them like the plague. Total shambles..refused to print off pages of a document sent to them.(which was needed by them to complete my daughters house purchase) .wanted the other party to print and send in the post. Laziness and unprofessionalism at its utter best. AVOID AVOID if you want to complete a purchase within 5 months.Utter disgrace. Land searches only take up to 2 weeks at the moment as I've enquired with several other solicitors. No excuses ..... -((((

February 19, 2021
Unprompted review
Rated 1 out of 5 stars

Conveyancing nightmare

We are in the process of buying a house and Watson Woodhouse are acting for the sellers. They have consistently failed to deal promptly with queries. In particular they took 7 weeks before dealing with an issue that is critical to the house purchase. As a direct result of this we are now in rented accomodation having sold our previous house and incurring storage and additional removal costs. Although they are not acting for us we are suffering from their apparent incompetence. We do not recommend this company.

February 16, 2021
Unprompted review
Watson Woodhouse Solicitors logo

Reply from Watson Woodhouse Solicitors

We are sorry that you have not achieved an outcome within your desired timeframe. There are many parties involved with a conveyancing chain, and solicitor's responses are impacted by the timing of many parties personal circumstances along this chain. Your solicitor is legally bound to have a formal complaints procedure to resolve any concerns you may have with your process.

Rated 5 out of 5 stars

Top team

Our recent house sale was during Covid lockdown. Watson Woodhouse conveyancing team were supportive and efficient, giving reliable advice when we needed it.
Highly recommended.

February 12, 2021
Unprompted review

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