Waveney Windows Ltd Reviews 

77
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have used Waveney Windows many times and have just had my conservatory replaced by them. Every one of the team have been lovely and all of them worked really hard to get the job completed in ve... See more

Company replied

Rated 5 out of 5 stars

Helpful advice as to replace an old conservatory roof with a new tinted glass replacement. Gary was great with costing it up and explaining the process. Roof installed 6 weeks later. Fitters did an ex... See more

Company replied

Rated 5 out of 5 stars

We recently had Waveney Windows replace our conservatory roof for a warm roof. We are more than pleased with the result. The entire team from Mark, who made the initial visit, to John the Manager, Kei... See more

Company replied

Rated 5 out of 5 stars

We recently had our rotten porch windows replaced to new UPVC windows and we are very pleased with the work that has been completed. All staff members were very helpful and friendly. Would highly reco... See more

Company replied

Company details

Written by the company

Waveney Windows Ltd was established in 1977 and has been carrying out installations ever since. A family-owned business, we have been serving clients throughout Suffolk, Norfolk, East Anglia and parts of the UK. We genuinely take pride in the high quality of our products and the commitment of our staff, who provide excellent customer service. Get in touch to learn more about our products. In 1996 we joined the Consumer Protection Association (CPA) and became able to provide our customers additional protection in the form of an insurance-backed guarantee on all our products. The CPA is an independent and highly regarded trade body that also provides us with a quarterly report of feedback obtained directly from our customers. By constantly acting on this feedback, to date, we have maintained exemplary grades, which helped us win the CPA National Consumer Protection Award in 1999, and we will safeguard our valued reputation into the future.


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4.8

Excellent

TrustScore 5 out of 5

77 reviews

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4.8

All reviews

(77)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent window replacement

From start to finish this company were excellent - advice, measuring, survey and fitting . The window fitters were very professional and did an amazing job.
The work was completed on time and everything left clean and tidy. We could not recommend Waveney windows enough, we are really very pleased with the results and would definitely use them again.

September 18, 2025
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much for taking the time to leave us such a lovely review and 5 stars. We are so pleased that you are happy with our service. We hope to work with you again in the future. Thanks again.

Rated 5 out of 5 stars

We recently had Waveney Windows replace…

We recently had Waveney Windows replace our conservatory roof for a warm roof. We are more than pleased with the result. The entire team from Mark, who made the initial visit, to John the Manager, Keith & Harry who fitted the roof, and Josh the plasterer, made it a positive experience. We cannot praise their workmanship highly enough. They were very efficient, professional, polite and left everything clean and tidy. In today's world this makes a refreshing change. We would recommend Waveney Windows without hesitation. Mr & Mrs Cooke

August 26, 2025
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much for taking the time to leave us such a lovely review and 5 stars. We are so pleased that you are happy with our service. We hope to work with you again in the future. Thanks again.

Rated 5 out of 5 stars

very pleased with the work Waveney…

very pleased with the work Waveney Windows done for us will have them again Staff all very polite from Nigel who gave us a quote to the office staff and the two chaps that done the work which was on a very hot day Did a very good job all left tidy cleaned up

July 18, 2025
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much for taking the time to leave us such a lovely review and 5 stars. We are so pleased that you are happy with our service. We hope to work with you again in the future. Thanks again.

Rated 5 out of 5 stars

I have always found Waveney Windows…

I have always found Waveney Windows very helpful and obliging. The service is fast and the prices are extremely competitive. I would recommend them.

June 20, 2025
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much for taking the time to leave us such a lovely review and 5 stars. We are so pleased that you are happy with our service and recommending us to others. We hope to work with you again in the future.

Rated 5 out of 5 stars

Excellent from start to finish Will use…

Excellent from start to finish Will use again and recommend you to anyone

June 4, 2025
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much for taking the time to leave us your lovely review and 5 stars. It means a lot to us all here at Waveney Windows. Thank you also for recommending us to others and we look forward to working with you again in the future.

Rated 5 out of 5 stars

We would just like to say how delighted…

We are delighted with our windows, roofline and cladding. Gary gave some wonderful ideas that were not provided with from other companies. Jake and Robbie were very polite and courteous; very efficient and went above and beyond.

We wouldn't hesitate to recommend you.



May 15, 2025
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much for your lovely review and 5 stars. It means a lot to us here at Waveney Windows to receive such great feedback and that you would be happy to recommend us. Thank you again and we hope to work with you again in the future.

Rated 5 out of 5 stars

Very efficient and excellent service

From start to finish it has been a very positive experience dealing with Waveney Windows! Very prompt to come and see our rotten window and plan with us what was needed. The time between this and the fitting was very acceptable. We haven’t seen the window yet but we expect it to be perfect. Thank you everyone at Waveney Windows. Cecily and Wil Lambert

May 15, 2025
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much Mr & Mrs Lambert for your lovely words and 5 star review. We are really pleased that you are happy with our service and appreciate you taking the time to leave us such a great review. It means a lot to all of us here at Waveney Windows.

Rated 5 out of 5 stars

Excellent value, excellent quality

Waveney Windows recently installed 23 windows as part of an upgrade to triple-glazed windows for a community centre in Saxmundham, Suffolk in order to reduce heating costs and external noise. From start to finish the project was professionally handled and the installation itself went without a hitch. The cost was extremely competitive and the workmanship excellent. Couldn't recommend Waveney Windows more highly.

January 31, 2025
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much Mrs Eastman for taking the time to give us such a lovely review and 5 stars. It really does mean the world to us all at Waveney Windows receiving such great feedback. We are so pleased that you are happy with our service and recommending us to others. Thank you again.

Rated 5 out of 5 stars

These people really care!

Everything about Waveney Windows -from the initial site visit and advice on options to the survey and installation was thoroughly professional. The entire team seem to understand the value of genuine customer care which so many companies these days don't.

February 10, 2025
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much Mr Blake for your 5 stars and lovely review. It really does mean a lot to us all here at Waveney Windows.

Rated 5 out of 5 stars

New doors and windows

Me and my wife recently had new doors and windows fitted and we couldn’t be happier with the service we received. Throughout each stage we were met with polite and professional staff who informed and helped us with what we wanted.

February 5, 2025
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much for your 5 star review and lovely words. We are so pleased to hear that you are happy with our service. It means a lot to us all here at Waveney Windows to receive such great feedback. Thank you again.

Rated 5 out of 5 stars

I had an awkward window to replace

I had an awkward window to replace. Waveney Windows sorted out the issue, and put in the new one.
It looks great.
This is the third time I have used this company, and would definitely recommend.

December 16, 2024
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much for taking the time to give us such a lovely review. We really appreciate your continued business and thank you for recommending us to others.

Rated 5 out of 5 stars

Installation of new windows and doors

Both Shaun and Ian worked really well installing our new windows and doors. They kept areas clean and tidy throughout, communicated and caused little disruption and worked in a friendly and professional manner. This is our second time with Weveney Windows and we would strongly recommended then.

November 15, 2024
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much Mr Askew for your lovely review and 5 stars. We really appreciate you taking the time to give us such great feedback, we will feed this back to Ian and Shaun. We are really pleased that you came back to us a second time and we hope to work with you again in the future.

Rated 5 out of 5 stars

Great people, service and support

We found the whole experience to be exceptional. From the first interaction with Gary, through to our dealings with the office staff to the actual installation. Everyone was extremely helpful, knowledgeable and professional. We were a little nervous as to what to expect from the installation process, but the two installers were polite, helpful and diligent. They were also very neat and tidy

October 22, 2024
Unprompted review
Waveney Windows Ltd logo

Reply from Waveney Windows Ltd

Thank you very much for taking the time to give us such a great review and 5 stars. We work very hard here at Waveney Windows to delivery a first class service to all our customers and it is a total team effort. It then means the world to us when we receive such wonderful feedback. Thank you again and we hope to work with you in the future.

Rated 1 out of 5 stars

Halesworth branch

Halesworth branch
Absolutely awful
I went in and asked about windows and doors and was completely dismissed out of hand. There is no showroom just a few windows in a corridor and the man was phenomenally rude,

September 23, 2024
Unprompted review
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Reply from Waveney Windows Ltd

We are very sorry for the experience you had during your recent visit. This is certainly not the level of service we aim to provide and understand how frustrating it must have felt to feel dismissed. In regards to our showroom, we regret that it did not meet your expectations. We have four showrooms in the surrounding area with a variety of products on display at each site. If you are open to it, we would love the opportunity to make things right and discuss how better we can assist you with your window and door requirements. Please contact Kelly in our Customer Service Department on Tel: 01986 874241 or Email: info@waveney-windows.co.uk.

Rated 5 out of 5 stars

Very helpful company

Very helpful company. Workmanship is very good. We had new windows and doors for the whole house. Very pleased with the end result. We have also just gone through Waveney Windows to source a garage door. The company were very helpful and got the work done quickly.

September 6, 2024
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much for your lovely review and 5 stars. We are so pleased you are happy with our work and it means a lot to us all at Waveney Windows to receive such great feedback. Thank you for coming back to us for a second time.

Rated 5 out of 5 stars

Repair of front door

Had a new front door fitted in September 23 and as expected due to weather, it has slightly dropped a couple of times causing the lock to become stiff. Waveney windows have been excellent. On both occasions, they have managed to get an engineer to us on the day of original phone call, and fixed and done expertly quickly. Very impressed with this company

September 4, 2024
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much Tracey for taking the time to leave us such a lovely review and 5 stars. We work hard at Waveney Windows to deliver excellent customer service to our customers so it means a lot to us all when we receive such great feedback. Thank you again.

Rated 5 out of 5 stars

Excellent project

Excellent project. We have had a patio canopy installed next to an existing structure. The fitters were very efficient and knowledgeable. Worked with the constraints with ease and really neat and quality finish. Very pleased with the result. Would highly recommend this company.

August 27, 2024
Unprompted review
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Reply from Waveney Windows Ltd

Thank you for your 5 star rating and lovely review Mrs turner. We are very pleased to hear you are happy with your new Canopy and our services. We will pass your kind words on to our team and from everyone at Waveney Windows a very big Thank you! 😊

Rated 5 out of 5 stars

Excellent customer service

I contacted Waveney Windows about a problem I was having with my up and over garage door. Despite the fact the door was fitted by them over 5 years ago they agreed to send an engineer round to check out the situation. The guy that arrived (in the allocated time slot) couldn’t have been more helpful and attentive. He checked everything out, answered my questions, explained what he was going to and then carried out the work. Absolutely brilliant from start to finish! I would recommend Waveney Windows to anyone in the area - Thank you

August 21, 2024
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much Mr Bagshaw for your lovely words and 5 stars. We really appreciate you taking the time to leave us such a great review and that you would recommend Waveney Windows to others. It means a lot to us all.

Rated 5 out of 5 stars

Great experience from start to finish

Thirteen years after Waveney Windows installed new windows and doors, I had them back to fit some more. The service was excellent then, and was excellent this time round too. I couldn’t be more pleased with my latest Waveney Windows and doors!

August 12, 2024
Unprompted review
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Reply from Waveney Windows Ltd

Thank you very much Graham for your lovely review and 5 stars. It means a lot to us all at Waveney Windows to receive such great feedback. Thank you for your continued business and we hope to work with you again in the future.

Rated 5 out of 5 stars

Front and back doors fitted

Just had new front door and back french doors fitted. Very pleased with the quality and expert fitting. Friendly team from ordering to installation. Would thoroughly reccomend.

July 31, 2024
Unprompted review
Waveney Windows Ltd logo

Reply from Waveney Windows Ltd

Thank you very much for your 5 star review. We really appreciate you taking the time to give us such lovely feedback. It means a lot to all of us at Waveney Windows. We hope to work with you again in the future.

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