I really love the dark tanning lotion, however it seems to be out of stock everywhere! Has the company closed down? I'm desperate to restock, I don't use any other tan!
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Ordered - didn’t receive, wrote a review, wrote a complaint. Nothing. No refund and no order… TERRIBLE I sent two emails. So the complaint tracking process, is just as “efficient” as t... See more
Company replied
Beyond exceptional! Having seen the result of using Way to Beauty Tanning Mousse on my sister I ordered the bundle. It arrived the following day! Fabulous! I received all the product needed for an all... See more
Company replied
We have used White to Brown products, now "Way to Beauty" for over 6 years. In this time, we have found the products superb and by far the best available. As a professional salon, we can buy any of th... See more
Company replied
Company details
Written by the company
UK Beauty Brand specialising in Professional and Retail tanning products with 15 years experience in the industry. Salon tested and trusted. Vegan and Cruelty Free.
Contact info
Unit 6/7 Grange Park, Trench Road, Mallusk, Newtownabbey, BT36 4LA, Belfast, United Kingdom
- 02890831734
- sales@wtbbeauty.com
- waytobeauty.com
Item not received no update status or…
This is untrue please can you email me my tracking detail? I haven’t received not even confirmation of the item I purchased.
September 25, 2023
Unprompted review
Reply from Way to Beauty
** Update: We have contacted you via email to provide further information and to help resolve the matter. The information we have provided in this response is true and correct. We have provided supporting evidence of this via email** Hello Linda, we can see that you received an order confirmation email on Monday, September 25th at 10:02 am. Your shipping confirmation email was sent the same day at 11:21 am. Parcelforce collected your item the following day. According to your tracking information, Parcelforce attempted to deliver your item on September 28th at 2:22 pm, but it was returned to the depot. This is most likely because nobody was home, and the delivery requires a signature since it is a high-value item. It appears that Parcelforce is preparing to attempt delivery to you again today. They may have left a note about a failed delivery attempt at your address, so it would be best to check if they have. We were not contacted or made aware of any concerns prior to seeing this review. We would have been happy to help if we had been reached out to before this. We will reach out to you via email in addition to this response to help with any further queries you may have.
Reply from Way to Beauty
Hi Gillian! Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We can’t wait to welcome you back for another positive shopping experience with us - Way to Beauty Team x
Reply from Way to Beauty
Hi June. Thank you for leaving us a 5-star review. We can't wait for you to shop with us again. Way to Beauty Team x
Reply from Way to Beauty
Hi Nicola. Thank you so much for taking the time to leave us a 5-star rating – it's much appreciated! We can’t wait to welcome you back for another positive experience with us - Way to Beauty Team x
Absolutely love the bronzer.
Absolutely love the bronzer.. Quick delivery and was delivered in a gift box, wrapped in tissue paper with some chocolate and a free gift which was a lovely surprise. I’ll definitely be ordering from you again thank you😊
September 4, 2023
Unprompted review
Reply from Way to Beauty
Hi Amy! Thank you for leaving us a 5-Star review. We're so delighted to hear you loved the bronzer and the free gift! We can't wait for you to have another positive experience with us again. Way to Beauty Team x
Great products at excellent price
Great products at excellent price! Few issues with delivery but sorted quickly by customer service. Would def use again. Thanks!
August 4, 2023
Reply from Way to Beauty
Hi Jennifer!
Thank you for your 5-Star review! We are so pleased you had a positive experience with our service and products.
We hope you shop with us again. WTB Team x
Excellent service
July 30, 2023
Reply from Way to Beauty
Thank you for your 5-Star review! We are so pleased you had a positive experience with us.
We hope you shop with us again. WTB Team x
Excellent delivery time
Excellent delivery time
Everything was packed well
Costumer service was very kind they helped with every question!❤️🫶
July 31, 2023
Reply from Way to Beauty
Hi May!
Thank you for your 5-Star review! We are so pleased you had a positive experience with our service and products.
We hope you shop with us again. WTB Team x
Reply from Way to Beauty
Thank you for your 5-Star review! We are so pleased you had a positive experience with our service and products.
We hope you shop with us again. WTB Team x
Quick and reliable service xx
July 28, 2023
Reply from Way to Beauty
Thank you for your 5-Star review! We are so pleased you had a positive experience with our service and products.
We hope you shop with us again. WTB Team x
Excellent service
July 26, 2023
Reply from Way to Beauty
Hi Faye! Thank you for your review. We appreciate it. WTB Team x
I ordered the ALLURE Xena tanning…
I ordered the ALLURE Xena tanning machine. Price was cheaper than other sites. Fast delivery and I have used the machine around 20 times already.
Happy so far. Would recommend
July 17, 2023
Reply from Way to Beauty
Hi Kelly! Thank you for your review. We're so glad to hear you are happy with your product. We hope you shop with us again soon! WTB Team x
Reply from Way to Beauty
Thank you for your 5-Star review! We are so pleased you had a positive experience with our service and products.
We hope you shop with us again. WTB Team x
Promt delivery was much appreciated
June 26, 2023
Reply from Way to Beauty
Hi Rossana,
Thank you for your 5-Star review! We are so pleased you had a positive experience with our service and products.
We hope you shop with us again. WTB Team x
Great service
Great experience ordering for the 26th time, quick delivery, great customer service, lovely product
June 22, 2023
Reply from Way to Beauty
Hi Anne,
Thank you for your 5-Star review! We are so pleased you had a positive experience with our service and products.
We hope you purchase with us again. WTB Team x
A Quick and easy experience
June 21, 2023
Reply from Way to Beauty
Hi Brigitte,
Thank you for your 5-Star review! We are so pleased you had a positive experience with our service and products.
We hope you purchase with us again. WTB Team x
Bed Head regenerizing shampoo and conditioner
Great product, excellent service, packaging and posting. It was a pleasure to shop with such an efficient company. Thank you.
June 26, 2023
Unprompted review
Reply from Way to Beauty
Hi Susan,
Thank you for your 5-Star review! We are so pleased you had a positive experience with our service and products.
We hope you purchase with us again. WTB Team x
Beyond exceptional!
Beyond exceptional! Having seen the result of using Way to Beauty Tanning Mousse on my sister I ordered the bundle. It arrived the following day! Fabulous! I received all the product needed for an all over tan including face. I was asked if I had been abroad. This is easily the very best and most natural looking tanning product on the market.
May 27, 2023
Unprompted review
Reply from Way to Beauty
Hi Catherine,
Thank you for your 5-Star review! We always aim to provide a quick and efficient service and we're delighted we could deliver on this for you.
We hope you continue to enjoy using your Way to Beauty products! :)
Thank you - WTB Team x
Good customer service
First package waited while for only to have arrived damaged and leaked but cannot fault how quick they sent out replacement - I did ask them to package well and put “fragile” on packaging and that was Royal Mail that were responsible for damage - Royal Mail have gone downhill anyway but I really appreciate Way to beauty : their customer service as was efficient
12% tan is much to orange now compared to last name brand - I would chose again for their human contact and customer service tho
April 20, 2023
Reply from Way to Beauty
Hi,
Thank you for your feedback. We always endeavor for customers to have a 5-Star experience with Way to Beauty and we're really sorry that issues with the courier resulted in a damaged parcel. We're glad you felt our response to this issue was quick and satisfactory. In regard to our 12.5% Pro Spray Tan Solution, we can assure you it remains the same formula as before it just has a different name.
We hope you continue to shop with Way to Beauty! Your feedback and custom is more than appreciated! Thanks - WTB Team x
Genuine great products beautiful…
Genuine great products beautiful packaging fast delivery good price thanks
April 17, 2023
Reply from Way to Beauty
Hi Michelle,
Thank you for your 5-Star review! We are so pleased you had a positive experience with our service and products.
We hope your purchase with us again :) WTB Team x
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