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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality, often describing them as a "game changer" for those managing dietary restrictions like diabetes or following a low-carb diet. Many people appreciate the taste and texture of the bread, wraps, and other items, finding them to be excellent substitutes for traditional bread products. The delivery service is also frequently highlighted as quick and reliable, with orders often arriving earlier than expected. However, some customers also noted that the price of the products is quite steep, with a few feeling that the quality did not always match the cost. There were occasional reports of products arriving moldy or having an unpalatable taste and rubbery texture, leading to dissatisfaction for some. Additionally, a few people expressed concerns about the presence of certain additives in the products.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the taste and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Many consumers praise the products for being tasty, filling,... See more

Price

Consumers find price to be ambiguous. Many reviewers consider the products expensive, citing examples like... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, praising the ease... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a long term customer and impressed with the quality and service. The seeded brown bread is amazing, however, just some positive criticism, I personally find the white bread products could do with... See more

Company replied

Rated 5 out of 5 stars

Whilst dieting I have 2 seeded sandwiches a day with either cheese and onion or tuna and sweetcorn fillers from local supermarkets and find them lovely filling meals which have included 300 ml of fr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love all the Heylo products from the brown nutty bread, bagels, wraps, granola and my particular favourite the cinnamon & raison bread which tastes like hot cross buns all year round! Keeps... See more

Company replied

Rated 5 out of 5 stars

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... See more

Company replied


Company details

  1. Health Food Store
  2. Bakery

Written by the company

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Contact info

4.1

Great

TrustScore 4 out of 5

204 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

My low carb "must have"!

My order was delivered quickly & it's great to have tasty, fresh bakery products that are low in carbs. A "must have" for me & I keep a supply of the white rolls in my freezer, thank you Heylo x

October 17, 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks very much for sharing.💜 We love hearing that Heylo bread is working well for you.😊

Rated 5 out of 5 stars

My 1st order was for white & seeded…

My 1st order was for white & seeded loaves to try . My honest opion was the white wasn't nice at all ,BUT ,and its a big but,the seeded is absolutely gorgeous. So much so ,that I ordered another 14 loaves straight away . Not cheap ,but nothing good is !!

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent low carb bread and bread buns, the best I’ve tasted. Great customer service and fast delivery. Would highly recommend

May 6, 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, It's great to hear that you're enjoying Heylo bread. Thanks so much for sharing!💜😊

Rated 5 out of 5 stars

Tried other low carb bread but have to…

Tried other low carb bread but have to say heylo bread and rolls are lovely, sot and tasty.5 star 🌟

October 23, 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for sharing! Lovely to hear that you're enjoying Heylo bread.💜😊

Rated 5 out of 5 stars

Good variety

I’ve these products! So much easier than making it yourself.
Great choice of products. Quick delivery. Very pleased

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

“Finding Balance: How Heylo Transformed My Health Journey”

Heylo, helped me come to terms with my T2D management, Allowing me to enjoy what I love whilst not impacting my health negatively. It was hard since I was diagnosed as an adult and had to make very hard and difficult lifestyle changes. It was made much easier to cope with Heylo products. I mean who doesn't love toast, fried chicken or even a cheeky scotch egg? Heylo products can be used in such versatile ways. From making breadcrumbs to even making pancakes. I came across Heylo in January 2023 and have not looked back since

I would say the company show
so much love and are ways open to feedback and even constructive criticism, so clearly, it's not just about money like most companies. It’s about supporting people who have had maybe diabetes from birth or those who have to change their eating habits later on in life. Or just enjoy low carbs generally. I can honestly say though its slightly more expensive than the conversational carb and sugar-loaded super supermarket breads it is money worth spending and you'll love it. A variety of products can be found, my personal fave is cinnamon and raisin.

Lastly I will say thank you Heylo for creating this lovely brand. Big love to Sian who has left and also to the lovely founder Heidi and her team for consistently making efforts to communicate with us. A company that cares, gives consistent updates, shares recipies and has created a safe space for like-minded individuals to share their recipes and creations with one another is absolutely heart warming and encouraging. The Facebook group feels like a little family. Once again, I say thank you to Heylo for your wonderful products💜💜💜.

February 1, 2024
Unprompted review
Heylo logo

Reply from Heylo

Thank you very much for your lovely review. We really appreciate your support, and it makes our day to hear that Heylo bread is working so well for you. Happy toasting! 💜😊💜 Love from, The Heylo Team

Rated 5 out of 5 stars

Best low carb white bread

Best low carb white bread. Also love the cinnamon and raisin loaf, the pizza bases and my favourite, the granola (I bought the honeycomb granola). I have been impressed with all the products I have bought so far. I jokingly asked if they really are low carb as they are so good. I was pinky promised that they are. Highly recommend!!!

October 15, 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for your fab review. We really appreciate your support, and it's great to hear that you're enjoying Heylo breads and granola. 💜😊💜 Love from, The Heylo Team

Rated 5 out of 5 stars

the best low carb experience

I've just started using the heylo products recently they are absolutely the best low carb products I've tasted and I love them all, my favourite are the bagels and fruit bread, I won't go anywhere else now to get my low carb bread.

October 14, 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks very much for sharing - we really appreciate your support! And it's great to hear that you're enjoying Heylo breads. 💜😊💜 Love from, The Heylo Team

Rated 5 out of 5 stars

Keto/low carb bread that's delicious?

Keto/low carb bread that's delicious?! Yes please. I found Heylo through a keto UK Reddit page and I honestly am so grateful to find them. All their goodies are delicious, and whilst they are slightly pricer than in-store, it's a premium product that you just can't fault spending a bit more for. The rolls are so soft and squishy even after freezing and all their products taste amazing!! Cannot fault and the team is so friendly.

October 21, 2024
Unprompted review
Rated 4 out of 5 stars

A great option on a low carb diet

When you are cutting your carbs bread is one if the first items to go. So Heylo is a godsend to help you keep on track.
The texture of the products can be something to get used to, but the ability to have toast or a lovely sandwich on a low carb diet is not to be underestimated.
Our favourite products? White Sliced or the seeded rolls for a sandwich, bagels for toast (only need half with scrambled eggs as extremely filling).

October 21, 2024
Unprompted review
Rated 4 out of 5 stars

Heylo products

Mainly positive feedback about most of the products.

The seeded bread is better toasted than the white - which is far too thin. I haven't been successful cooking the pizza bases, but that's probably an issue my end rather than the product. The white sub rolls have too much of a yeasty smell, which I'm not keen on.

I definitely did not like the jam (I think it's no longer available on the Heylo site, though it is for sale through other online outlets). It was pretty tasteless. Neither did I like the Olina's Bakehouse Seeded Snackers, caramelised onion flavour. However, their Olina crackers and flatbreads are nice. The granolas are also lovely, though expensive - too expensive to use as a daily cereal. I sprinkle on fruit and greek yoghurt which enhances the taste, and makes the product last longer.

Overall, if you can afford the products and you're following a low carb diet, Heylo is a good choice.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products. They're really tasty and delivered straight to your door. What more could you ask for?

October 16, 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, It's great to hear that you're enjoying Heylo breads. Thanks so much for sharing.💜😊💜 Love from, The Heylo Team

Rated 5 out of 5 stars

My everyday go to bread replacement!

I am type 2 diabetic who has lost nearly 50kg over the past two years and Heylo is one of the main reason why. Each month, I buy subs, rolls, pizza bases and granola, it's all wonderful! I missed bread so much and this is now my everyday go to. Pizza bases can be cat like Pitta as well, my favourite for gyros!

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

We just love all the products Heylo…

We just love all the products Heylo supply. Super easy website to order from. They sent me the new pizza bases for free and they were Devine!! Best pizza I’ve had in years

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

I just love this bread

I just love this bread, not feeling guilty having a bacon sandwich. Just love everything about it

October 15, 2024
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for sharing. We really appreciate your support, and it's great to hear that you're enjoying guilt-free sandwiches! 💜😊💜 Love from, The Heylo Team

Rated 5 out of 5 stars

What can I say?

What can I say: best keto friendly products I have tried and I've tried a lot available on market products. My favourite? Hard to choose because so far what I have ordered is a "little heaven" for me....ordered twice already and getting ready to place my third and not last order....Well done Heylo!!! You make me 😊 happy for sure!!!!

October 10, 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for your lovely review. We really appreciate your support, and we're thrilled to hear that Heylo breads are making you happy! 💜😊💜 Love from, The Heylo Team

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