Paw Couture Reviews 443

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including harnesses, leads, and collars, often highlighting their beautiful designs and vibrant colors. Many appreciate the quick delivery and the lovely, thoughtful packaging of their orders. The customer service also receives frequent commendation for being helpful, responsive, and efficient in resolving issues like sizing problems or accidental orders. However, some people mentioned that certain products, particularly those with specific designs or materials, did not wash well or showed signs of wear and tear after a few uses, especially in rainy weather. A few customers also noted that the colors of some items appeared different in person compared to their online representation.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers consistently praise the quick and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick Delivery, lovely packaging. Quality of harness and size really good. Lots of nice comments walking my Poochon dog (small size ordered). On initially making an online enquiry about 'out of sto... See more

Rated 5 out of 5 stars

This week received a lovely lead and collar as a gift from my daughter for my cocker spaniel. Omg I love it, first time he has had a matching lead and collar and looks amazing. Paw couture responded... See more

Rated 5 out of 5 stars

I accidentally placed an order but I'm so pleased I did. The sailor bow and poo bag holder in picnic plaid are so pretty to look at and are really good quality. In fact I liked them so much that I've... See more

Rated 5 out of 5 stars

The quality of these is truly impressive. I purchased two sets—the Christmas-themed one my Poppie is currently sporting, and she looks stunning in it. I've also picked out the pink sparkle set as her... See more


Company details

  1. Pet Supply Store
  2. Clothing Store

Written by the company

Fashion for the fiercely dressed and dog obsessed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

443 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I absolutely love paw coutures puppy…

I absolutely love paw coutures puppy products. I bought two sets of leads, harness, poo bag holders, one in xxs and one in xs for when my girl gets bigger. I asked for help with something and they were more than happy to help and offered me a few options. I am just delighted with my items and so is my puppy Phoebe.

June 2, 2025
Rated 5 out of 5 stars

The lead and harness are beautiful

The lead and harness are beautiful. Unfortunately I ordered the wrong size harness and left it too late to swap.
Delivery was quick and customer service good all questions were answered quick. Would defo order again. Just the right size!

June 2, 2025
Rated 5 out of 5 stars

Great little company

Bought matching harnesses and leads for both my dogs and the quality is excellent. The customer service is also great. I made a mistake when I placed my order and Claire was really helpful in getting this resolved.

June 2, 2025
Rated 1 out of 5 stars

Love

Love, all my items. Get so many complaints, and asked for details. Just getting a new puppy, and well had to decl her out too. Nut then had to get matching blankets.

May 27, 2025
Paw Couture logo

Reply from Paw Couture

Hi Iona, so pleased to hear that you love your items and have returned to purchase more! Unfortunately there seems to have been an error on the star rating against your lovely comments? But great to hear you've had such a positive experience with us and once again thank you for your repeat custom! Best wishes, Claire

Rated 5 out of 5 stars

Absolutely gorgeous products

Absolutely gorgeous products, beautiful designs and all the accessories to match! We have several harnesses from Paw Couture now and every single one is beautiful, we got loads of compliments when we’re out and they wash and keep so well too!

May 29, 2025
Rated 5 out of 5 stars

Great quality, would buy again.

Ordered deluxe set in red tartan. Arrived fast, beautifully packed. Our standard dachshund is 10kg, average body shape. Size M is good fit for him (both, collar and harness). Been using it now for few weeks, and it still looks great. Our boy is getting loads of compliments. Very happy with my order.

April 30, 2025
Rated 5 out of 5 stars

Beautiful lead - love it!

Beautifully packaged, I bought this lead for a friend - she says its beautiful, sturdy, was super excited to use it with her dog. Absolutely delighted with it.

April 25, 2025
Rated 5 out of 5 stars

Love their products

Love the harness, lead, poop bag and bow tie. Excellent quality, perfect fit and great customer service. Will definitely order again

May 1, 2025
Rated 5 out of 5 stars

Beautiful sets and fast dispatch!

Followed this lovely company for a few months now and just received my first order.
Purchased the 'rose gold marble' complete set and it's stunning, beautiful mix of colours and the hardwear makes it look so much more expensive than it was.
I ordered the extra-small harness and collar, both fit my girl perfectly. Looking for her next set now 💙

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, great service. My pup is 10 months old and I’ve bought a lot of harnesses, collars and leads from various different places. By far Paw Couture out ways the quality especially after washing. Cannot recommend them enough xx

February 26, 2025

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