Paw Couture Reviews 446

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including harnesses, leads, and collars, often highlighting their beautiful designs and vibrant colors. Many appreciate the quick delivery and the lovely, thoughtful packaging of their orders. The customer service also receives frequent commendation for being helpful, responsive, and efficient in resolving issues like sizing problems or accidental orders. However, some people mentioned that certain products, particularly those with specific designs or materials, did not wash well or showed signs of wear and tear after a few uses, especially in rainy weather. A few customers also noted that the colors of some items appeared different in person compared to their online representation.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers consistently praise the quick and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick Delivery, lovely packaging. Quality of harness and size really good. Lots of nice comments walking my Poochon dog (small size ordered). On initially making an online enquiry about 'out of sto... See more

Rated 5 out of 5 stars

This week received a lovely lead and collar as a gift from my daughter for my cocker spaniel. Omg I love it, first time he has had a matching lead and collar and looks amazing. Paw couture responded... See more

Rated 5 out of 5 stars

I accidentally placed an order but I'm so pleased I did. The sailor bow and poo bag holder in picnic plaid are so pretty to look at and are really good quality. In fact I liked them so much that I've... See more

Rated 5 out of 5 stars

The quality of these is truly impressive. I purchased two sets—the Christmas-themed one my Poppie is currently sporting, and she looks stunning in it. I've also picked out the pink sparkle set as her... See more


Company details

  1. Pet Supply Store
  2. Clothing Store

Written by the company

Fashion for the fiercely dressed and dog obsessed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

446 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this fabulous business

Love this fabulous business! Always grateful for our orders and the quality of the dog harnesses and accessories are just amazing. Beautiful made and stunning designs.

March 8, 2024
Rated 5 out of 5 stars

Beautiful items

Beautiful items, well made and colourful. So nice that the clasp and loop to the harness is metal rather than plastic which a lot of other makes are.
Love the set and it looks comfortable.

March 6, 2024
Rated 5 out of 5 stars

The designs are very us.

The designs are very us, so Paw couture cought our eye at first with Adventure Bound, then love our marble set.
My dog likes wearing the harness and we feel he looks real dapper.
That is why again we chose new design in green as the black one is so lush.
We never wait long for delivery and always are pleased with our goods and the way they are wrapped up too.
Fabulous all over and we like coming back.

March 5, 2024
Rated 5 out of 5 stars

Amazing service

Amazing service! Had some trouble with the delivery and Paw Couture took care of it. Very kind.

The product is good quality and the sizes are accurate.

February 28, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible delivery service

Terrible delivery service, the partner company does not serve to deliver, they leave notifications at the door without knocking, I have been at my house and they have not even called. I'm still waiting for my shipment, they don't give me any solution

January 5, 2024
Paw Couture logo

Reply from Paw Couture

Hi Libeth, thank you for your review. I have dropped you an email to try and assist with this matter as this is an issue with USPS. We always use a tracked service for our International mail for extra piece of mind and can see from the tracking information that the parcel was attempted to be delivered and then redelivered with a notice left to reschedule shipment. If you could possibly provide the further info requested on our email and I will absolutely assist further - we're a small business who prides ourselves on end to end customer care, and want you to get your parcel as soon as possible. Thanks in advance, Claire

Rated 5 out of 5 stars

Will definitely order again

Order arrived super quick even though I ordered between Christmas and New Year and was more than happy to change the size of an item before it had been shipped when I realised I'd ordered the wrong size. Very happy with our beautiful set

December 28, 2023

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