Paw Couture Reviews 446

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including harnesses, leads, and collars, often highlighting their beautiful designs and vibrant colors. Many appreciate the quick delivery and the lovely, thoughtful packaging of their orders. The customer service also receives frequent commendation for being helpful, responsive, and efficient in resolving issues like sizing problems or accidental orders. However, some people mentioned that certain products, particularly those with specific designs or materials, did not wash well or showed signs of wear and tear after a few uses, especially in rainy weather. A few customers also noted that the colors of some items appeared different in person compared to their online representation.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers consistently praise the quick and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick Delivery, lovely packaging. Quality of harness and size really good. Lots of nice comments walking my Poochon dog (small size ordered). On initially making an online enquiry about 'out of sto... See more

Rated 5 out of 5 stars

This week received a lovely lead and collar as a gift from my daughter for my cocker spaniel. Omg I love it, first time he has had a matching lead and collar and looks amazing. Paw couture responded... See more

Rated 5 out of 5 stars

I accidentally placed an order but I'm so pleased I did. The sailor bow and poo bag holder in picnic plaid are so pretty to look at and are really good quality. In fact I liked them so much that I've... See more

Rated 5 out of 5 stars

The quality of these is truly impressive. I purchased two sets—the Christmas-themed one my Poppie is currently sporting, and she looks stunning in it. I've also picked out the pink sparkle set as her... See more


Company details

  1. Pet Supply Store
  2. Clothing Store

Written by the company

Fashion for the fiercely dressed and dog obsessed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

446 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Kyza

My sale order was out of stock, was offered a replacement from full priced range at sale price.
Speed delivery, all items of outstanding quality.
Highly recommended.

December 29, 2023
Rated 5 out of 5 stars

Definitely recommend …

Friendly service product made very well I’ve actually bought 2 harnesses as they fit perfectly and comfortable on my dog. The accessories are great too. Would definitely recommend.

November 30, 2023
Rated 5 out of 5 stars

Lovely

Bought two harness bundles from here and quality is great and the patterns/colours are beautiful!
Encountered a small problem with sizing and Paw Couture were quick to solve this for me so was very pleased with their customer service.
The harnesses themselves seem sturdy so I hope they last well.
Would recommend.

October 30, 2023
Rated 5 out of 5 stars

Absolutely love this small business…

Absolutely love this small business company. Their customer service is amazing and Claire always goes the extra mile to keep customers happy! Fabulous designs, great quality service, fast delivery - what more can anyone ask??? Highly recommend - like Arnie - I will be back!!!!

October 30, 2023
Rated 5 out of 5 stars

An absolutely friendly company

An absolutely friendly company. They had a bit of a delay with the delivery of the harnesses, but I received a free harness as compensation! I had a small problem with the English and Dutch Post Office, but they really helped me solve the problem, even though they couldn't do anything about it happening. Super helpful and thoughtful and very friendly down to the last email! Very happy with my new harnesses!

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Good customer service

Have not received item purchased but after helpful feedback from vendor I realize it is not the vendors fault as my item is held up with Irish customs

September 26, 2023

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