Wearever Australia Reviews 142

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Not sure if anyone else has been able to make contact with Wearever Australia????? I ordered in August 2024 and thank goodness only one item as the money has come out of my bank and no product receive... See more

Rated 4 out of 5 stars

'Wearever' briefs, for wherever you go. Maximum Absorbency; are absolutely wonderful, comfortable, absorbent, look and feel good; and are very reliable. Super Absorbency; are great! Maybe all, t... See more

Rated 2 out of 5 stars

I ordered three pads on this occasion hoping for a repeat of earlier successful orders, I was disappointed. On this occasion I ordered in July 2024, and it is now mid-October and still no sign of... See more

Rated 4 out of 5 stars

What a relief for my husband - he is delighted BUT I do have one concern, the elastic on the underpants is far from satisfactory and frays every wash so that I have to cut the loose bits off. Soon t... See more

Company details

  1. Aged Care

Written by the company

Dating back to 2002, we began and continue to uphold a commitment to designing washable incontinence underwear that offer leak-proof coverage for urinary incontinence. Our products use patented fabric that helps trap odor and improves comfort. Washable up to 200 times and can help you save up to $800 a year compared to using disposable diapers or pads. Available in all sizes and absorbencies.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

142 reviews

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Rated 1 out of 5 stars

Unhappy all round

Took four months for my product to arrive. Within 1 week of wearing they started getting holes where lace meets fabric. The fabric feels like really cheap plasticy nylon. I tried a competitor's brand and will never go back to Wearever now.

April 19, 2022
Rated 1 out of 5 stars

Not Happy Jan

The wrong size and colour were delivered after I was waiting for about 3 months. I could have returned them and explained what had happened but I felt that it just wasn't worth it even if I had paid out a fair bit of money for them. In theory I still think they could be a good idea.

April 12, 2022
Rated 5 out of 5 stars

Planning a trip around Australia

Planning a trip around Australia, worried about bladder problems, l ordered a variety of incontinence underwear. I tested them all on a trip around Victoria.
Some were more period type protection, and failed me when l was caught short. Others were of a bathers type fabric, and were very sweaty to wear, like sitting in wet bathers for an entire day.
The cotton Wearever ones were most comfortable, and efficient in their purpose,
- though l would go a size larger next order, as the elastic was far too restricting, particularly if in a hurry, after a long stretch of travel. I had to clip the elastic in a couple of spots, to ease dressing and undressing. Perhaps l have put on weight during isolation??
But, overall, they were a lovely comfy fit, apart from the tight elastic.
One thing l have noticed, as there is no way to tell if you have had a leakage, so to speak, if you shower in the evening, and wear the clean product for safety in bed, is preferable to showering in the morning, and wearing the same item to bed. There was leakage on the sheets in the morning.
So either way, wear a clean product to bed for best protection.
A little pricey if showering arrangements require you to wear two pair per day, but an excellent, comfortable product, practical and efficient in its use.
Another plus l have noticed, is that the wicking, or drawing off moisture from the body, has assisted greatly in reducing the crazed itching from a recurring rash symptomatic from having diabetes. This was a welcome relief, believe me! Probably due to the cooler, drier condition caused by the product, thereby reducing the conditions for a thrush attack.
I’d use them just for that benefit alone!
Now that l have almost enough for a week of wear, l plan to purchase a set for the caravan.
We keep our clothes ‘to go’ set up in the caravan wardrobes, so we can be prepared to ‘head off‘ at a moments notice, should a quiet period occur with my husbands work.
And of course, for our planned Trip Around Aus.
I had been so worried about the proposed trip, and getting caught short.
And l am so much happier now, with the protection l am wearing even when l am trying to unlock the back door, on returning from a shopping trip.
Do you think l the elastic issue is something that needs to be addressed, or should l just order a size larger?
The ones l bought do fit comfortably, the elastic is just far too tight, while the underwear itself does stretch well, as required.
If you are still awake, thank you for the product, something l really needed, and a really good product that l will recommend to friends.
Thank you.

April 11, 2022
Rated 1 out of 5 stars

False advertising and bad customer service

Dreadful customer service
falsely advertised product socks sold as one size fits all socks arrived clearly marked on the packaging size 9-11 I am size 7 after 1 email requesting proof sent photo now no contact Aaron never reply’s seems to be always busy and is always going to call back never does

April 9, 2022
Unprompted review
Rated 1 out of 5 stars

I bought my pants and they are too…

I bought my pants and they are too small you tell me that I cannot change or get a refund, so I am stuck with something I cannot wear. I haven’t even tried them ,going to Consumer Affairs,to see where I stand I am out of pocket over $150 can’t afford it as I am a pensioner.

April 2, 2022
Wearever Australia logo

Reply from Wearever Australia

Hi Narelle, we're sorry to hear you weren't happy. But I have been informed that our Customer Service team has been in touch and helped you with your exchange. Please let me know if you need any further assistance.

Rated 1 out of 5 stars

Very poor customer service

Purchase was OK but extremely difficult to make contact for enquiries, follow up and exchanges. Took a month to reply to emailed enquiry and they still have not replied to request for exchange. Such a shame their admin and sales are so poor as the product is excellent but I will not be wasting my time again.

April 2, 2022
Wearever Australia logo

Reply from Wearever Australia

Hi Pauline, I am so sorry you have had a bad experience reaching us. We're always here to help for any concerns please call 1300 108 489 we also have a 24/7 live chat on our website.

Rated 1 out of 5 stars

I purchased a couple of pairs of pants…

I purchased a couple of pairs of pants for my mum who had a mini stroke. It took over 2 months for the pants to arrive. I contacted your company by phone many times with no answer & no return calls.
I totally understand that during Covid you had issues receiving your products. But do not sell products you do not have or can not source.
I will not be purchasing any products from your company again.

February 20, 2022
Wearever Australia logo

Reply from Wearever Australia

HI Yvonne, I am very sorry to hear this. We are always here to help please call us on 1300 108 489 or use our 24/7 Live Chat to reach out to our Customer Service team. We have currently restocked all items if you have not received your order please let us know and we will follow it up for you.

Rated 1 out of 5 stars

The last two emails we sent were…

The last two emails we sent were ignored. Customer service is very bad.

February 19, 2022
Wearever Australia logo

Reply from Wearever Australia

Hi, I am very sorry our Customer Service team can be reached on 1300 108 489 or through our 24/7 Live Chat on our website. Please send us your details and we will arrange for someone to contact you.

Rated 5 out of 5 stars

Easy access

Easy access, wonderful product and received very quickly. Thankyou for your brilliant service/

February 14, 2022
Rated 1 out of 5 stars

Didn’t like the

I’m sorry but I did not like these ...I think the size was to big to start with..I washed them and they took days to dry because of the padding..which was very uncomfortable...so I did some alterations...took out the padding and made the pants smaller...so now I wear them as ordinary underwear...

February 13, 2022
Wearever Australia logo

Reply from Wearever Australia

I am so sorry to hear you're not happy with our product. What style did you purchase and we may be able to recommend an alternative product that could be more suitable.

Rated 4 out of 5 stars

Incontinence panties.

The panties were lovely. My only problem is that I need them for just that little leak (urine) I just found that the padding below was a little too wide and long for what I intended to use them for. Otherwise, lovely product. If I still had my period I would thoroughly recommend them. All the best and thank you

February 13, 2022
Rated 5 out of 5 stars

Very glad I found these

Very glad I found these they are extremely comfortable and do the job they are meant to do without being bulky.Will certainly be buying more.Highly recommend 👌

January 22, 2022
Rated 2 out of 5 stars

I find these uncomfortable to wear

I find these uncomfortable to wear. When I have bladder leakage it comes through to my outer garment

December 28, 2021
Wearever Australia logo

Reply from Wearever Australia

I am so sorry to hear that. Would like one of our Customer Service team member organise a call to discuss product selection?

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