Avoid. Was misled alongside others on their gift certificate resolution also. Ethical business it is not. This reflects poorly on the company which it has partnered with as well, Veo.
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See what reviewers are saying
Wanted to find a UK Manufactured more environmentally friendly way of doing laundry and to stop using as much plastic as possible so tried small eco powder from Wearth....smells great, washing looks... See more
Company replied
Gorgeous bag - I use it every day and it’s lovely. Earthy, sustainable jute but very light in colour with an attached interior heavy cotton drawstring bag for purses or anything else. Very happy with... See more
I ordered a natural cream deodorant mini tin from Blushberry Botanicals, it arrived quickly and in minimal but lovely packaging. I've tried a few natural deodorants but this is my new favourite an... See more
Company details
Information provided by various external sources
Wearth is an online marketplace partnering with eco-friendly and ethical UK brands, making it easy for you to shop consciously.
Contact info
Keswick Road 50, KT23 4BH, Great Bookham, United Kingdom
- wearthlondon.com
Shop with your conscience!
Shop with your conscience!
I love what Wearth do. They bring together a collection of independent UK companies, who all do their little bit for the environment.
January 28, 2022
Unprompted review
Really impressed with the products I…
Really impressed with the products I purchased and will definitely use wearth again
January 26, 2022
Unprompted review
Love this shop
Love this shop, great eco friendly products, and good to support small businesses!
January 26, 2022
Unprompted review
Highly recommended
Love this site. They always have what I'm looking for and it's always well priced. Plus delivery is reasonable and speedy.
January 26, 2022
Unprompted review
Lovely item and great service
January 26, 2022
Unprompted review
Goods not delivered
Still not received my order after 3 weeks. The fault seems to be with the courier, but the customer service for this company is not worthy of its name. Great shame their products look good, and I was looking at getting some other items but will definitely go elsewhere now
January 24, 2022
Unprompted review
Reply from Wearth London
Hi Lynn, thank you for your feedback, I'm sorry that you haven't as yet received your order. Please can you provide your order number here so that I can look into this further? Kind regards, Ginny.
Appalling service!And still no refund
Order number 107251
Really poor service. Order placed for a travel mug on 17th December and still haven’t received it. Emailed them to query this and still no reply. No telephone number supplied to speak to a human being either. Unsatisfactory and infuriating all round!
As of today I have had no further messages form Wearth since 14 January! Where is my refund 😤
January 14, 2022
Unprompted review
Reply from Wearth London
Hi there, thank you for your feedback. We sincerely apologise that your query has not as yet been responded to and that your item has not been received. I see that my colleague is dealing with your query and emailed the brand on 12th January but he has not as yet heard back from them. We will follow up again today and I will respond to your email now and liaise with you there. I'm sorry that my colleague did not respond to your email initially. I'm afraid that we are an online only business and we do not operate a telephone service. Once again, we are very sorry for any inconvenience caused and I will be in touch by email shortly. Kind regards, Ginny, Customer Service Manager.
Sadly another online company who cannot…
Sadly another online company who cannot supply the goods they advertise. A simple pendant necklace ordered on the 14/12/21 still not been dispatched. It is fine having all the environmental credentials in the world but if you cannot supply the goods you advertise to your customers those values are worthless.
January 6, 2022
Unprompted review
Reply from Wearth London
Hi John, we are sorry to hear that you haven't received your order. Please could you kindly supply your order number here so that we can investigate this further? We sincerely apologise for any inconvenience caused and we look forward to hearing from you shortly. Kind regards, Ginny.
Excellent
Excellent service and I'm sorry i had misunderstood that you represent many Green companies.
January 6, 2022
Unprompted review
Reply from Wearth London
Hi Philip, thank you for your feedback. We are an online marketplace for 250+ UK independent brands. We do not hold any stock ourselves, as the brands all dispatch the items themselves, hence the reason for the items being shipped separately if you are ordering from multiple brands. It does state this at checkout before the order is placed and also on each product listing. It also states this here -https://www.wearthlondon.com/delivery-information/ so that you can make an informed decision before you make any purchases. Please be advised that each brand uses their own eco-friendly packaging. Kind regards, Ginny.
Happy with my purchase
Happy with my purchase - the bottle could do with a drop stopper so that it doesn't pour so fast but apart from that I am looking forward to seeing if it helps my acne as grapeseed oil is non-comedogenic, if pure, which I hope this is.
December 16, 2021
Unprompted review
I ordered some organic reusable make up…
I ordered some organic reusable make up pads. Good quality pads which I hope will last some time and dispatched quickly. Many thanks!
December 9, 2021
Unprompted review
Awful
I ordered 2 goods last month, plenty if time for a birthday gift, or so I thought. I was told they would arrive separately, so waited. Nothing turned up so I emailed the company, no reply, so I went to social media and surprise surprise they got back to me. They would check with their brands and get back to me. I heard nothing, so again took to social media, this time I was told one parcel was on route and another had been delivered. When I explained that after checking my CCTV it showed the delivery man leaving with one parcel, then I obviously hadn't had it delivered. I was met with rudeness, belligerence and downright awful customer service. In the same thread they said they hadn't said it had been delivered, so I screenshot their own message and sent it back to them. Nothing. I had to drive 7 miles to ask at the sorting office as to whether they had something for me, luckily they had both packages. One of the items was damaged, so they gave me a refund, but nothing for the time and hassle spent running around trying to find my packages. Absolutely awful company to deal with, steer clear.
December 8, 2021
Unprompted review
Reply from Wearth London
Hi Ruth, thank you for your feedback. We are very sorry for the inconvenience caused and that you had to go out of your way to collect the items. We could only go by the Royal Mail tracking information which stated that 1 item was out for delivery and that the other item had been delivered. We refunded the damaged item. We have now sent you an email with a token of apology. Kind regards, Ginny.
Very Good Service
Bought a copper tongue scraper - didn't seem that expensive and didn't take long to arrive. Very happy.
December 7, 2021
Unprompted review
Beautiful Christmas Wrapping paper
I found Wearth, London by accident googling for ethical wrapping paper. I loved the designs so first time purchase of 5 sheets.
Really pleased with the quality, though there was some damage to the outside packaging on arrival, which sadly affected the paper inside with a small hole through 3 of the sheets. Not too much of an issue. Perfectly usable.
Overall very happy and would buy from them again.
December 6, 2021
Unprompted review
Reply from Wearth London
Hi Sally, thank you kindly for your 5 star feedback despite the damaged wrapping paper. We are sorry to hear this. We have sent you an email regarding the issue. Kind regards, Ginny.
Just perfect in every way
Excellent service, beautiful, lovely quality product. Love the design & made with natural, sustainable materials. Packaged very well & fast delivery. This item is a gift for our daughter who I know will be delighted with it. Thank you for your perfect, friendly, super efficient service.
December 2, 2021
Unprompted review
Not received order
I’ve put in both an order query over a week ago and send an email yet I’ve heard nothing. I ordered a few items from the store on the 16th of November and have received 3 of the 4. I know they come from Separate companies so they come at different times but it’s been a few weeks and I have heard nothing from anyone about this last item, not even a dispatch or acknowledgment. I’ve tried so hard to get in touch with anyone even messaged their Instagram and no one wants to know.
December 1, 2021
Unprompted review
Reply from Wearth London
Hi Kelsey. Thank you for your feedback. I see that initially my colleague Raissa responded to you on Instagram and also my colleague Imani emailed you on 1st December to say that she has contacted the brand regarding your order. It seems that the brand has got confused, as we recently moved to a new system with different order numbers and they weren't sure if they were to send out the order or not or whether it belonged to the old system. We sincerely apologise for this. We have instructed them to send it out now. I will also send you an email regarding this matter shortly. Kind regards, Ginny.
I have no idea about the delivery time
I have no idea about the delivery time. I've reached out and asked days ago but no one bothered to reply. I might have to cancel my order as I have a secret Santa and it might not come on time
December 1, 2021
Unprompted review
Reply from Wearth London
Hi Ana, thank you for your feedback. I'm so sorry to hear this. We have just discovered that our new contact form has been going to our spam folder, so please kindly bear with us whilst we are working through the backlog of queries. Please can you kindly provide your order number on here so that I can investigate your query? I look forward to hearing from you shortly. Kind regards, Ginny.
Good customer service
I ordered something nearly 2 weeks ago, haven’t heard anything since and tried to contact and got no response, eventually I was contacted and the matter was swiftly sorted, thanks
November 30, 2021
Unprompted review
Reply from Wearth London
Hi Will. Thank you for your feedback. We sincerely apologise that you haven't received any order confirmation or your item. Unfortunately, the brand Polu don't tend to mark their items as dispatched even when they have been, however you should have received the item by now. The information on the product listing looks to be contradictory, stating that the item is in stock and then stating 'Enter your email address to be notified when this item is back in stock'. I have issued a full refund on your order as I believe that this item must be out of stock. I have also sent you an email regarding this. I have searched for any emails to Customer Service from yourself and I am unable to find anything, which would explain why nobody has got back to you. Kind regards, Ginny.
Happy with everything except I never…
Happy with everything except I never got the 5% off my first order even though I signed up to it???
November 20, 2021
Unprompted review
Reply from Wearth London
Hi Rich, thank you for your feedback. If you could kindly contact us at hello@wearthlondon.com we will share the voucher code with you. We look forward to hearing from you shortly. Kind regards, Ginny.
Very pleased with the bamboo hairbrush
Very pleased with the bamboo hairbrush, it's just right for my thick wavy hair.
November 8, 2021
Unprompted review
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