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Rated 1 out of 5 stars

Avoid. Was misled alongside others on their gift certificate resolution also. Ethical business it is not. This reflects poorly on the company which it has partnered with as well, Veo.

Rated 5 out of 5 stars

Wanted to find a UK Manufactured more environmentally friendly way of doing laundry and to stop using as much plastic as possible so tried small eco powder from Wearth....smells great, washing looks... See more

Company replied

Rated 5 out of 5 stars

Gorgeous bag - I use it every day and it’s lovely. Earthy, sustainable jute but very light in colour with an attached interior heavy cotton drawstring bag for purses or anything else. Very happy with... See more

Rated 5 out of 5 stars

I ordered a natural cream deodorant mini tin from Blushberry Botanicals, it arrived quickly and in minimal but lovely packaging. I've tried a few natural deodorants but this is my new favourite an... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Wearth is an online marketplace partnering with eco-friendly and ethical UK brands, making it easy for you to shop consciously.


Contact info

3.6

Average

TrustScore 3.5 out of 5

372 reviews

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Rated 5 out of 5 stars

Wearth London

Wearth London . I’m thrilled with my experience shopping with you a world of earth friendly products. A wealth of knowledge in teaching us on the best items for a better way of living & helping the planet . Easy ordering items always delivered on time & as described

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing website!!!

I love this website. I have been finding it really difficult to find sustainable and ethical products from the uk but this website solved my problem. Everyone should check it out. I just can’t put into words how much I love it.

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

Simple & efficient.

Simple & efficient.
Easy to order from a great selection. Delivered immediately and without fuss.
Nice to support local businesses. I will order again many times.
Keep up the good (and healthy) work!

November 5, 2021
Unprompted review
Rated 1 out of 5 stars

Don’t use them! Really disappointed with the company…

Really disappointed with the company and customer experience after placing my first order (99243) with the company on 21st October. Big part of the items is zero waste and they have not arrived yet, it seems they haven’t even been dispatched yet. Some other items have not arrived yet either.
Items which arrived last week: I had an issue with a box of storage jars I ordered - one arrived shuttered to pieces. I requested a refund or replacement last Thursday; got a response from a customer service, in fact so far they have asked me 2 or 3 times which jar and how many of them are broken (even though I provided this information in the original request form) but haven’t resolved the situ. Will not shop with them again and only hope that the rest of my order will arrive eventually, hopefully before Christmas. Given that the most of items which haven’t arrived yet is food, I wish the company would cancel the order so that I could purchase them from my regular supplier (the whole foods) who delivers within 2-3 days, always on time and are quick to resolve any issues.

November 3, 2021
Unprompted review
Wearth London logo

Reply from Wearth London

Hi Tatiana, thank you for your feedback, we are sorry to hear that the issue with the damaged storage jar has not yet been resolved. We are sorry that you were asked to confirm how many were jars broken when you had already informed us of this. I can see that my colleague is corresponding with the brand Fresh Thinking Co regarding this and they had asked for a photo of the damage (which is usually required) and he had informed them that you were unable to send one and he's waiting to hear back from them regarding the replacement. I have asked him to follow up with the brand again today. I have also contacted Pantry regarding your food items, we are so sorry to hear that you haven't received these. I will respond to you in an email regarding this when I've heard back from them. Thank you for your patience and understanding. Kind regards, Ginny, Wearth London Customer Services.

Rated 5 out of 5 stars

Simply Amazing

I started looking for somewhere to shop ethically when I moved to the UK 12 months ago and came across Wearth London and has been using them ever since. I have bought everything from toiletries to cleaning equipment to skin care products. My best find through here was Ksoni but there are a number of other that are just as amazing and I keep going back for majority of the things I need around the house.

I loved them so much I even invested when in them and bought a very little amount of stock because I see Wearth London being a big part of the UK in the next 10 years.

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

I'll never go back to my old brand!

Amazing site, fantastic product! I picked up the Brushd. replacement brush heads and I'll never go back to the original brand. These fit and work perfectly, in fact, the head is a smidge smaller which makes it easier for back teeth. They are so much less expensive and with a freepost mailback for recycling system, there is no downside.

October 14, 2021
Unprompted review
Rated 1 out of 5 stars

Don’t bother

Placed order. Paid £2.75 postage. Was told goods had been despatched but they had not! Heard absolutely nothing for 2 weeks. Emailed to complain. No offer of refund of postage etc. Finally received goods after a very long wait. Poor service and no communication.

September 25, 2021
Unprompted review
Wearth London logo

Reply from Wearth London

Hi Alison, thank you for your feedback regarding the length of time your order took to reach you.

I can see that you placed your order on the evening of 25 August and that the items state '5-7 working days delivery time' on the product listing page under the 'Delivery Information & Packaging' dropdown - https://www.wearthlondon.com/cobalt-blue-glass-bottles

I can see that the brand dispatched your order on Saturday 28th August, 2 working days after you placed the order, which is a perfectly acceptable turnaround time for the brand.

There was a bank holiday on Monday, 30th August, so really the items should have reached you by Monday 6th September latest (7 working days), however I can see from the Royal Mail tracking information that the items were delivered on Friday 10th September (I have sent an email to you containing the tracking information).

We sincerely apologise for the delivery delay. I believe that the combination of the bank holiday and the fact that Royal Mail are still short staffed in some areas due to staff having to self isolate, may well have been responsible for this 4 day delay. I have included a credit voucher in my email as a token of apology for this delay.

Once again, we sincerely apologise for any inconvenience caused.

Kind regards

Ginny

Rated 5 out of 5 stars

Wanted to find a environmentally credible laundry powder that works

Wanted to find a UK Manufactured more environmentally friendly way of doing laundry and to stop using as much plastic as possible so tried small eco powder from Wearth....smells great, washing looks fantastic and really cost effective. Will be back for 10 kg big refill. Its a great product, service, good for the planet and packaged in plastic-free cotton stitched brown paper bag. Perfect.

September 14, 2021
Unprompted review
Wearth London logo

Reply from Wearth London

Hi Ron, thank you for your 5 star review, which is greatly appreciated. We are glad to hear that you are happy with your purchase. We look forward to your custom again soon. Kind regards, Wearth London.

Rated 3 out of 5 stars

Great quality items but poor delivery experience

The items on the website are absolutley incredible and such great quality they can't be faulted. I would love to give a 5* but unfortunately every time I have ordered there have been delivery issues where the item doesn't arrive and has to be resent which is a shame as it takes up a lot of my time chasing where the item is and organising redelivery. Otherwise fantastic!

**Hi Ginny, I have already had email communication with another team member and it has been resolved. this is my review since its been resolved. Thank you
*** Order numbers are 76657 & 91985

September 13, 2021
Unprompted review
Wearth London logo

Reply from Wearth London

Hi Dee, thank you for your 3 star review. We are sorry to hear that you have experienced delivery issues. Thanks so much for getting back to me. Please could you kindly provide order numbers anyway if at all possible, as I would like to look into whether this is occurring with the same delivery service and same brand each time or whether a delivery service is experiencing some kind of issue with the address. We are very sorry for any inconvenience caused and we look forward to hearing from you soon. Kind regards, Ginny.

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