Webahead Internet Reviews 

556
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently emphasize the exceptional support and guidance provided throughout the website design process, praising staff members for being patient, helpful, and fully attentive to their specific vision. People truly appreciate the clear communication and professional expertise that makes building a new online presence simple and stress-free, even for those who are not tech-savvy. Though some customers experienced initial hurdles, minor technical hitches, or unexpected transfer fees during the course of their projects. A few reviewers also noted that navigating certain complexities required extra patience before all issues were successfully resolved by the team.

What people talk about most

Website

People report positive experiences with website design, highlighting the helpful guidance and professional... See more

Staff

Consumers find staff to be exceptionally helpful, reliable, and friendly, noting that team members... See more

Customer service

Users describe positive interactions with customer service, highlighting that account managers are... See more

Service

Customers expressed great satisfaction with the reliable and professional service, highlighting the... See more

User experience

Customers consistently note positive experiences with user experience, finding the process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first call to discuss my needs to the final website. Katie was absolutely brilliant put me on the right track, gave me some solid advice about what works and what doesn’t, what looks good and... See more

Company replied

Rated 5 out of 5 stars

I honestly couldn’t recommend Alisha enough! 🩷 From start to finish, she has been absolutely amazing. She was so helpful throughout the whole process of creating my website, kept me updated every... See more

Company replied

Rated 5 out of 5 stars

Really fantastic experience having Stacey design my cleaning website. From the start Stacey was informative, polite and friendly. I was talked through all the steps and kept updated as the websit... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service from start to finish. Katie listened carefully to what I wanted and created a website with my vision completely. She was patient with my many questions and wobbles along... See more

Company replied


Company details

  1. Website Designer

Written by the company

Web Design Darlington & Durham in the North East, web designers specialising in affordable Web Design, SEO & Online Marketing from our office in Darlington.


Contact info

4.8

Excellent

TrustScore 5 out of 5

556 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(556)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

I would highly recommend Alisha

I would highly recommend Alisha. She has been patient and professional with all my frequent changes. She designed my website exactly how I wanted she listened to details and went above and beyond .

August 3, 2025
Unprompted review
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Reply from Webahead Internet

We’re delighted to hear that Alisha was able to bring your vision to life with attention to detail. She takes great pride in making sure every client feels heard and supported, and your kind words truly mean a lot.

It’s wonderful to know that your website turned out exactly how you wanted. We’re so pleased you’re happy with the result! If you ever need anything else, we’re always here to help.

Rated 5 out of 5 stars

Thanks Alisha!!

Working with Alisha has been an absolute joy! She went above and beyond to help me bring my vision for a travel community website to life. From start to finish, she supported me in every way, guiding me with her expertise, answering all of my questions, and making the entire process smooth and enjoyable. The end result is a stunning website that truly captures the heart of my community.

Alisha has not only incredible technical skills, but also the creativity and patience to really understand what I wanted. I’m so grateful for her dedication, professionalism, and kindness. If you’re looking for someone who will treat your project with care and deliver something beautiful, I can’t recommend Alisha enough!

August 20, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your kind words and thoughtful review.

We’re absolutely thrilled to hear that working with Alisha was such a positive experience for you. She’s a true gem on our team, and it means the world to know her creativity, patience, and dedication helped bring your travel community website to life in a way that truly reflects your vision.

Your appreciation for her support and professionalism is deeply valued, and we’re so glad the final result resonates with the heart of your community. We’re proud to have been part of your journey and look forward to seeing your website thrive.

If you ever need anything in the future, we’re just a message away. Thank you again for trusting us with your project.

Rated 5 out of 5 stars

Webahead Review - Future Focus

Webahead has been exactly what we needed to get our business off the ground. From day one, everything was smooth and hassle-free, and we’ve never had a single complication since. Recently, we’ve been making some improvements to our site, and Tommy has handled everything with absolute ease and professionalism. The process has been seamless, and the results speak for themselves. Couldn’t recommend them highly enough.

August 12, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your fantastic feedback. We're delighted to hear that Webahead has been the perfect fit for your business from the very beginning. It's especially great to know that Tommy has made your recent improvements smooth and stress-free, he’s a true asset to our team. We’re proud to deliver seamless service and results that speak for themselves. Your recommendation means the world to us.

Rated 5 out of 5 stars

Excellent to work with!

Ryan was really good with helping explain things to me as I wasn't really sure what I was doing setting up the email address!
The whole design team were quick to respond to my messages and creating the website was easy to do. The alterations page is effortlessly easy to work with as well!
Thank you!

May 15, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your kind words! We're really glad Ryan was able to guide you through the email setup. We know it can feel a bit overwhelming at first, so it's great to hear he made it clear and simple. We're also pleased that the design process felt easy and that the alterations page worked well for you. Thanks again for choosing Webahead. We're always here if you need anything.

Rated 5 out of 5 stars

Top work

They do what it says - creates professional looking web sites. Used them to create mine and was not disappointed. Arran was super helpful and kept me updated on everything. They also have bunch of options (extras) if you would like to add some extra functionality to your web site. Top job, thanks a lot Arran and team!

August 4, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for the kind words! We're thrilled to hear you were happy with your website and the service you received. Arran and the team always aim to keep things smooth, transparent, and tailored to your needs, so it's great to know that came through. We're glad the extra functionality options were helpful, too. If you ever need anything else or want to expand your site further, we're just a message away. Thanks again for choosing us!

Rated 5 out of 5 stars

Arran has really helped us the create…

Arran has really helped us the create our website and is always available when we need help. The team is always ready to help on the phone

July 18, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your lovely feedback! We're really glad to hear that Arran and the team have been able to support you throughout your website journey. Being available and approachable is something we pride ourselves on, so it's great to know that came through. If you ever need anything else, we're just a phone call away. Thanks again for choosing us!

Rated 5 out of 5 stars

Made my website for me for my new…

Made my website for me for my new business venture. Very happy with the end result.

July 8, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your feedback! We're really pleased to hear you're happy with your new website and proud to have been part of your business venture. Wishing you every success as you grow, and remember, we're always here if you need anything.

Rated 5 out of 5 stars

Great customer experience

We have had a great experience setting up our new website with Webahead.
Tom Hunter has been extremely helpful and informative throughout the process, providing timely responses to any questions we have asked.
We are really satisfied with the service provided by Webahead so far.

July 31, 2025
Unprompted review
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Reply from Webahead Internet

Thank you for the fantastic feedback. We're so pleased to hear that your experience with Webahead has been a positive one. Tom is a valued member of our team, and it's great to know his support and responsiveness made a difference throughout your website setup. We're here whenever you need us. Thanks again for choosing Webahead.

Rated 1 out of 5 stars

Apalling Service

Website package - you will be responsible for chasing the domain transfer, Webahead will not inform you that this has not been done 'as they have thousands of customers' and do not have anything in place to track domain transfers - the helpful, friendly salesman who gives such a dazzling first impression at the start of the process, delinquishes all responsibility and involvement once you have signed up, so it seems.
The Credit Control team ferociously chase payment of invoices - it's a shame that the same level of enthusiasm cannot be applied to customer service.
Websites are templated and basic, add on pages (ie a gallery) and features are charged accordingly. I had to pay for a different domain to the one I use in order to qualify for the free design, with the promise that this design could and would be attached to my domain once it had been transferred. I have never received any instructions or training on how to make changes to the website or add pictures to my gallery. I have received no reports to track the engagement on my website. I believe there may be a dashboard but I am unsure what level of information it gives as I have not been able to access it.
SEO - no reporting or feedback is given to monitor the progress of the SEO package - I forgot I had even taken it out until the auto renew letter came through the post.
This prompted me to call and chase the domain transfer, and to cancel the SEO package as I have received no enquiries from my website, and therefore do not see any value in it.
I had two calls with very defensive members of staff who just kept telling me I'm on 'page one of Google' and that it wasn't their responsibility to chase the domain transfer.
Threats to end the call because of my 'attitude' instead of a simple apology for Webahead falling short of my apparently tall expectations came across as patronising and unnecessary. Zero accountability and an accusatory demeanor with absolutely no empathy for my situation - of course I was irate!! No attempts to understand or resolve my grievances, condescending remarks about me interrupting or talking over which we both did on the call.
I made my expectations and requirements perfectly clear when I first agreed to use Webahead, a service I engaged due to my limited knowledge and time and just wanting a nice website for client reference.
Naively, I expected Webahead to keep me updated of progress and hurdles in relation to my domain transfer, as well as give me intermittent updates on my SEO performance throughout the campaign, and adjust the search terms in line with keyword search trends accordingly. I was wrong to assume that this basic expectation would be included in the service level provided by Webahead.
Had I realised how much involvement I was expected to have, I would have stayed with the cheaper, basic service I used previously.
Extremely disappointed and frustrated that nearly 18 months after I originally engaged the services of Webahead, I do not have a website attached to my domain name.
If I want to take the website and continue to use my previous provider, I will be charged a fee to do so.
I really regret using this business and would urge anyone considering doing so to clarify exactly what is and isn't included in the money you are charged. In my opinion this is a complete waste of money.
I have now cancelled all services with this company due to the complete lack of communication, customer service and inability to proactively work with me to achieve my objectives.

July 31, 2025
Unprompted review
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Reply from Webahead Internet

Hi Annette,

Thank you for your feedback, and I’m truly sorry for the frustration and disappointment you’ve experienced.
We understand how important clear communication and proactive support are, and we regret that your experience didn’t reflect the level of service we aim to provide.

While we acknowledge the issues raised, particularly around the domain transfer and communication, I’d like to reassure you that this does not reflect how we operate as a company. We take pride in offering reliable, responsive service to all our customers, and we’re genuinely sorry that we fell short in your case.

We value all customer feedback, and yours has helped us identify areas where we can improve. I’m pleased we’ve now agreed on a resolution and will be assisting. I’ll be following up with you as agreed to ensure everything is finalised smoothly.

Thank you again for your time and for allowing us to resolve this.

Michael

Rated 5 out of 5 stars

Had a great and fun experience creating…

Had a great and fun experience creating our new website with Webahead. Arran has been super helpful all through the process and guided us along the way. We didn't go live with the website until we were 100% satisfied and any changes we needed to make along the way were processed very quick! Definitely recommend for anyone looking to have a website built and designed.

July 30, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your kind words. We're delighted to hear you had a great and fun experience working with Webahead. Arran always goes the extra mile to make sure everything runs smoothly, and it's fantastic to know you felt supported every step of the way. We believe your website should only go live when you're 100% happy, so we're glad we could make that happen for you. Thanks again for the recommendation; it means a lot.

Rated 5 out of 5 stars

Katie was Fab!

Katie did a fab job at creating/designing our new website. Any alterations needed/wanted were made with ease and we were given the drafted websites to review to make sure we were 100% happy before it went live. Took the stress away. Would recommend.

July 24, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your lovely review! We're delighted to hear that Katie made the process smooth and stress-free for you. Making sure you're 100% happy before going live is always our priority, and it's great to know the revisions were handled with ease. We appreciate the recommendation and we're here anytime you need us.

Rated 5 out of 5 stars

Thanks Katie

Thanks Katie, for sorting my website. I’m so happy with it. The service has been fantastic from start to finish. Making adjustments is made very easy & nothing seems to be too much trouble. Thanks so much!

July 21, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your kind words. We're thrilled to hear you're happy with your new website and the service you received. Katie always strives to make the process smooth and stress-free, so it's lovely to know that came through. We're always here if you need any further tweaks or support. Thanks again for choosing Webahead.

Rated 5 out of 5 stars

A reliable company which designed a sleek website

Katie Price provided amazing service. She listened to my website design and implemented this perfectly. The price was unmatched! My website now looks professional and eye catching!

July 21, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your wonderful feedback. We're thrilled to hear that Katie provided amazing service and brought your vision to life so perfectly. It's fantastic to know you're happy with the design and the unbeatable value. A professional and eye-catching website is exactly what we aim for. Thanks again for choosing Webahead, and we're here anytime you need us.

Rated 5 out of 5 stars

Julie was so helpful tailoring to…

Julie was so helpful tailoring to my needs. Contact was straight forward & I love my website.

July 19, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your kind words. We're so glad to hear that Julie was able to tailor everything to your needs and make the process smooth and straightforward. It’s fantastic that you love your new website. Thanks again for choosing Webahead, and we’re always here if you need anything.

Rated 5 out of 5 stars

Brilliant Guidance and Service ...

Brilliant guidance and service from start to finish. My business is now backed up by a clean and profession website. Perfect!

July 1, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your kind words. We're thrilled to hear that you had a brilliant experience from start to finish. It's fantastic to know your new website reflects your business so professionally. That’s exactly what we aim for. We're always here if you need anything in the future.

Rated 5 out of 5 stars

Thank you to Demi

Thank you to Demi! Has done an absolutely amazing job creating my website! Brilliant service, very professional. So happy with the end result, exactly what I wanted!

July 14, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your lovely feedback! We're so glad to hear that Demi did an amazing job bringing your website to life. It’s fantastic that the service felt professional and smooth from start to finish and even better that the final result was exactly what you wanted. We're always here if you need anything in the future. Thanks again for choosing Webahead.

Rated 5 out of 5 stars

I had very good communication with one…

I had very good communication with Julie. She talked me through every step diligently. My website was done exactly as I asked 👌🏻 extremely pleased!

July 14, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your lovely feedback. We're thrilled to hear that Julie provided clear and diligent support throughout the process. It’s fantastic that your website turned out exactly as you envisioned, that’s always our goal! We’re so pleased you’re extremely happy with the result, and we’re here if you ever need anything else.

Rated 5 out of 5 stars

Alisha

I found my experience really helpful. Alisha guided me through everything and also offered other services to help out the website.

July 15, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your feedback. We're really glad to hear that Alisha was able to guide you through the process and offer helpful extras to support your website. Making things clear and tailored to your needs is what we aim for, so it’s great to know your experience was a positive one. We're always here if you need anything further. Thanks again for choosing Webahead.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Service and Results!

⭐️⭐️⭐️⭐️⭐️ Outstanding Service and Results!

Working with Ryan on our new website has been nothing short of exceptional. From the very first conversation, it was clear that he not only had the technical expertise, but also a genuine passion for creating websites that look amazing and actually work for your business.

Ryan took the time to understand exactly what we needed—our brand, our goals, and our vision—and then brought it all to life better than we could have imagined. His communication throughout the project was flawless: timely updates, clear explanations, and always open to feedback (though honestly, he nailed most things on the first go!).

Above all, Ryan is a true professional. Reliable, talented, detail-oriented, and genuinely easy to work with. If you’re looking for someone who will treat your project with care and deliver outstanding results, I can’t recommend Ryan highly enough.

Thank you, Ryan—our new website has exceeded all expectations!

July 1, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your incredible feedback! We're absolutely delighted to hear that working with Ryan was such a positive experience. His dedication to understanding your brand and goals, combined with his technical skill and attention to detail, truly sets him apart. It’s fantastic to know your new website not only looks amazing but also works perfectly for your business. We’re excited to continue supporting you as your site grows. Thanks again for trusting Ryan and the Webahead team.

Rated 5 out of 5 stars

Professional, Clear and Right on Time

I’d love to leave a heartfelt thank you to the team at Webahead, with a special shout out to Alisha and Beth for their incredible collaboration in bringing my website to life.

They made sure everything was professional, on brand, clear, and delivered in perfect time for my launch. I truly felt I received a personalised service and real value for money.

Alisha, in particular, has been an absolute credit to the team — always on hand to answer any enquiries and offer reassurance whenever I needed it.

I'm really impressed and grateful. Thank you!

Postpartum Home Help 🏡

July 3, 2025
Unprompted review
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Reply from Webahead Internet

Thank you so much for your kind and thoughtful words. We're absolutely delighted to hear that your experience with Webahead and especially with Alisha and Beth was so positive. It’s wonderful to know that the website was delivered professionally, on-brand, and right on time for your launch. Alisha’s dedication to clear communication and personalised support truly shines, and we’re so proud to have her on the team. We’re thrilled that you’re happy with the result and grateful to have been part of your journey with Postpartum Home Help. Thank you again for trusting us!

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