Absolutely terrible Parcels hasn’t arrived and they ignore all emails , phone calls and messages
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See what reviewers are saying
Ordered some pet supplies for my cats in October. Never received goods monies have been taken out of my account emailed company had no reply tried ringing company no response as no one answered phone.... See more
The service wasn't as quick as a lot of other businesses but the price was good, and as I had ordered in plenty of time there was no problem having to wait a while. The delivery company had to contac... See more
Good quality sheets, large tub makes it easy to pull them out, and the sheets are all impregnated with the disinfectant. The dog doesn't mind these as there is no strong alcohol smell. I will certainl... See more
Company details
Contact info
N9 Cardiff Bay Business Centre, Titan Road, CF24 5BS, Cardiff, United Kingdom
- 0330 043 9861
- admin@webpets.co.uk
- webpets.co.uk
2.7
Poor
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a cat flap
I ordered a cat flap, just what I wanted and arrived in 48 hours.
February 17, 2021
Excellent
Quick delivery, my items where great value, had to return 1 item had no problems returning
February 14, 2021
Excellent service from ordering the…
Excellent service from ordering the product until delivery. Very happy customer.
February 14, 2021
First time ordering from webpets very…
First time ordering from webpets very happy with my purchase and super quick delivery will definitely buy from them again!
February 7, 2021
Ordered at 2.30pm package arrived same…
Ordered at 2.30pm package arrived same day great service speedy delivery
Item was exactly what I wanted
February 3, 2021
Item never arrived
Item never arrived, very slow to respond to emails. When I tried to get the item resent they claim to have missed my email and now no longer in stock.
It's been over a month since I placed the initial order and will be getting a refund.
January 22, 2021
Unprompted review
I never got item
January 20, 2021
Not received item
January 14, 2021
Never received item
Never received item, emailed and no response until I phoned a week later.
December 26, 2020
Really well priced and very quick…
Really well priced and very quick delivery.first choice for my fish food
December 8, 2020
Yakers dog chewy
Best price I found online and speedy delivery. Happy to recommend Webpets
December 7, 2020
Arrived very quickly and well packed…
Arrived very quickly and well packed .... dogs love these yakers chews !
December 5, 2020
Harry Potter dolls
I bought these 2 dolls for Grand daughter. They are for Christmas, they look very good in their boxes. I couldn't find authentic Harry and Hermoine dolls anywhere else. Brilliant !
December 2, 2020
The item arrived quickly
The item arrived quickly. It was bought as a gift for my daughter's dog. She has used it and is pleased with it. Thank you.
November 16, 2020
My order arrived very quickly
My order arrived very quickly. Thanks for your great service.
November 3, 2020
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