Absolutely terrible Parcels hasn’t arrived and they ignore all emails , phone calls and messages
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Ordered some pet supplies for my cats in October. Never received goods monies have been taken out of my account emailed company had no reply tried ringing company no response as no one answered phone.... See more
The service wasn't as quick as a lot of other businesses but the price was good, and as I had ordered in plenty of time there was no problem having to wait a while. The delivery company had to contac... See more
Good quality sheets, large tub makes it easy to pull them out, and the sheets are all impregnated with the disinfectant. The dog doesn't mind these as there is no strong alcohol smell. I will certainl... See more
Company details
Contact info
N9 Cardiff Bay Business Centre, Titan Road, CF24 5BS, Cardiff, United Kingdom
- 0330 043 9861
- admin@webpets.co.uk
- webpets.co.uk
2.7
Poor
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service.
November 3, 2020
Delivered the product quickly and it…
Delivered the product quickly and it was packaged well. Good website.
October 21, 2020
Very disappointed in a product that is…
Very disappointed in a product that is faulty.
I received my product 4 days ago, it was a Fisher Price Happy Shape Hedgehog musical toy.
It was for a gift for my 7 month old grandson.
At first it wouldn’t work at all so we put fresh batteries in them we started trying to get it to play music and most of the time it just keeps saying hedgehog. Very frustrating.
I’ve tried dialling the number on the bill but it just rings out for a long time and then tells me to leave a message for an individual whose name I can’t work out.
I’ve tried ringing the number on The website and that was just ringing out.
No one has called me back and I’m very disappointed and will never buy from this outfit again.
Very disappointed
Clive Leach & Diana Ross
September 29, 2020
Unprompted review
Not opened yet as present for my…
Not opened yet as present for my grandson. Looks great and I know he'll love it.
September 27, 2020
Unprompted review
Had to wait a while
The service wasn't as quick as a lot of other businesses but the price was good, and as I had ordered in plenty of time there was no problem having to wait a while. The delivery company had to contact me though as the parcel had not been addressed properly and they were unable to deliver at first, so it took a couple of extra days before it arrived. But it worked out ok in the end.
September 22, 2020
Unprompted review
Great service and product
September 18, 2020
Unprompted review
Excellent service and value for money.
September 6, 2020
Unprompted review
Excellent service
Excellent service that I would use again. Product (Crate Cover) arrived on time and exactly as advertised.
August 24, 2020
Unprompted review
Amazing
Really good! Arrived quicker than expected and cheaper then most stores such as pets at home and zooplus! Highly recommend.
August 19, 2020
Unprompted review
Quick delivery and a very good price.
August 16, 2020
Unprompted review
My order was cancelled without my…
My order was cancelled without my knowledge.
August 5, 2020
Unprompted review
Reply from webpets.co.uk
Hi Debra,
Unfortunately the colour you ordered has been discontinued by the manufacturer, we sent an email on the 31/07/20 confirming this with the offer of an alternative colour or a refund, perhaps this ended up in your spam folder or was missed. We apologise for the inconvenience.
Webpets Team
Brilliant service!!!
Fantastic customer service! Webpets dispatched my order that day and delivery arrived much quicker than I expected. Definitely will be a regular here.
July 30, 2020
Unprompted review
Excellent service!
July 24, 2020
Unprompted review
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