Horrible experience (specifically for ASUS Store Indonesia), they do not provide any sort of support or help in choosing the product as a beginner. Then, when the customer made a mistake in order, the... See more
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My experience with ASUS has always been pleasant. I have owned two laptops: ASUS ROG and ASUS TUF. Both worked great. Never had any hardware issues. Can't complain about the online store either.... See more
Switzerland. I ordered a thing from the ASUS webshop instead of another shop because they promised faster 1-3d delivery. The website actually says "Shipping within 24h". Almost a week later, the thing... See more
One of the displayports on a new gpu I ordered from the Asus-store didn't work. I only found this out after a month, but they still fully refunded the card after I sent I back. The contact was plea... See more
Company details
Written by the company
Der ASUS Online Shop - Die besten Mainboards, Grafikkarten, Monitore, Notebooks und vieles mehr. Schneller Versand - Käuferschutz - Kompetenter Support.
Contact info
Germany
- webshop.asus.com
2.9
Average
3K reviews
Hasn’t replied to negative reviews
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Orders cancelled without refunds, 2 weeks passed.
I have three orders made this February from asus:
1) made order, paid with bank transfer, order got cancelled and after 2 weeks, still no refund - even though I contacted them multiple times
2) made order, paid with bank transfer, order got cancelled and after 2 weeks, still no refund - even though I contacted them multiple times
3) made order, paid with Paypal, order cancelled and after a week, no refund.
I would expect better from official ASUS webstore.
February 23, 2021
Unprompted review
I have the same overorder problem
I have the same overorder problem. Payment was not reverted back. Received email that payment back will be made upon next business days. Why do you not revert payments on the same business day like others do ?
Moreover - graphic card was possible for order later same day, but in my account shows no orders at all, however I have screenshotted this order available in my profile..
This is disaster..
February 21, 2021
Unprompted review
So all gpu orders 02/09 was cancelled…
So all gpu orders 02/09 was cancelled on 02/15 monday because they cant fullfill orders. money should comeback in few days said by 2nd level support, okay its friday, still no money and they dropping new cards again. I bought one card today 02/19 after 3hours its cancelled again, and nothing about money which payed for them. Worst company in my eyes, worst customer service, i will never use it again, i really hope they will give my money back. AVOID!!!!!!
February 19, 2021
Unprompted review
Absolute incompetence handling orders
Absolute incompetence handling orders. 1 WEEK after ordering order canceled apparently because they oversold. A day later order status again in fulfillment, trying to confirm which one is it, I get conflicting information from live chat and e-mail. Conclusion: Even after 1 week after getting orders they have no idea if they have enough stock in warehouse to fulfill orders that came in week prior. Support is uninformed about the clusterf*ck that is going on on the fulfillment side of things.
February 8, 2021
Unprompted review
Reply from ASUS Onlineshop
We value you as a customer, so your feedback is very important to us! We regret that you had such problems with your process and we apologize. We are already busy optimizing the ordering process to improve the shopping experience in the future.
Unfortunately, there was an overorder in your case.
Since the article is currently not available, we unfortunately cannot fulfill your order and therefore unfortunately had to cancel your order.
Of course, you will receive your payment back within the next few days.
We ask for your understanding in this extraordinary situation.
Pierre Sacher
Asus Service Team
Poor client service
Hi,
I've ordered a new monitor to have a better work set up last week (- ASUS TUF Gaming VG35VQ)
But no news since then... even if it is displayed as available to direct shipping.
In addition I've sent two message to the contact section of the webshop and still no answer... Really do not use this webshop and go on other platform (the products are great but the client service...)
PS : I am french and I saw that the review of the other french here are not so great than the german one... and frankly the answer of asus "we are german we do not understand french..." You are serious ?! At first, you have a french version of your webstore so at least have someone in your team that is able to understand it and secondly ... Google Translate ? maybe ?
February 11, 2021
Unprompted review
Reply from ASUS Onlineshop
Dear Vincent,
please provide me your Order ID via E-Mail so that our French Team could check it for you:
CCC_DE@asus.com
Pierre Sacher
Asus Service Team
Trustworthy webshop with fast deliveries
Really good webshop to order products, the products where fast at home and everything went well.They are having better offers on their webshop than in amazon or others where their products are also selling.
February 8, 2021
Reply from ASUS Onlineshop
vielen lieben dank für Ihr positives Feedback.
Pierre Sacher
Asus Service Team
Reply from ASUS Onlineshop
vielen lieben dank für Ihr positives Feedback.
Pierre Sacher
Asus Service Team
Reply from ASUS Onlineshop
vielen lieben dank für Ihr positives Feedback.
Pierre Sacher
Asus Service Team
Wrong product was sent
Wrong product was sent. Had to contact support 3x times in one week until the exchange process starts. I am afraid to lose the current cashback promotion, since until now I didn't received the correct product (10 days after the order been confirmed). Hope to receive the correct product in time. At least the delivery was free and kindly fast (thanks DHL)
January 27, 2021
Reply from ASUS Onlineshop
Dear Customer,
please contact me directly with your Order ID Starting with 5xxxx or 6xxxx so that I could check the Case for you in detail:
CCC_DE@asus.com
Pierre Sacher
Asus Service Team
Best Service
i love the products from asus.. i bought some pc party and they were so good i only recommend them
January 25, 2021
Unprompted review
Reply from ASUS Onlineshop
vielen lieben dank für Ihr positives Feedback.
Pierre Sacher
Asus Service Team
Awesome experience shopping online with…
Awesome experience shopping online with Asus. order was processed and sent quickly
January 21, 2021
Reply from ASUS Onlineshop
vielen lieben dank für Ihr positives Feedback.
Pierre Sacher
Asus Service Team
Nice!
The graphics card is impecable and works quite well. Recommended! The service in general was quite fast and satisfactory as well.
January 21, 2021
Reply from ASUS Onlineshop
vielen lieben dank für Ihr positives Feedback.
Pierre Sacher
Asus Service Team
Reply from ASUS Onlineshop
vielen lieben dank für Ihr positives Feedback.
Pierre Sacher
Asus Service Team
For years am a fan of Asus Products
For years am a fan of Asus Products. The online shop offers a wide range if products, aswell as fast shipping and high quality costumer service.
January 19, 2021
Unprompted review
Reply from ASUS Onlineshop
thank you very much for your positiv Feedback.
Pierre Sacher
Asus Service Team
Great shopping experience
Here you get a large selection of products and great quality. All in all, everything went well.
January 18, 2021
Unprompted review
Reply from ASUS Onlineshop
Dear Vera,
thank you for your feedback.
I am happy that you have had a good experience with out Online Shop.
Pierre Sacher
Asus Service Team
Great shop
The asus online shop has a lot of products and detailed descriptions of the items are available in the shop.
The website is very good structured and ordering was easy. Delivery was very quick as well.
January 11, 2021
Unprompted review
Reply from ASUS Onlineshop
Dear Alexandra,
thank you for your positive Feedback.
I am happy that you are fine with your oder and shipping times.
Pierre Sacher
Asus Service Team
Super
I ordered several times in Asus Onlineshop. The products came very quick and the service was very good. If I need technical stuff First of all I Look in Asus Onlineshop. Thanks!
January 5, 2021
Unprompted review
Reply from ASUS Onlineshop
thank you for your positive Feedback.
Pierre Sacher
Asus Service Team
Great products and a wide selection
Great products and a wide selection! I've ordered here several times and I've always been satisfied! The delivery was always fast and the service was good!
December 28, 2020
Unprompted review
Reply from ASUS Onlineshop
Thank you for your positive Feedback.
Pierre Sacher
Asus Service Team
Reply from ASUS Onlineshop
Dear Peter,
thank you for your Feedback.
Pierre Sacher
Asus Service Team
Es hat alles super funktioniert!
December 10, 2020
Reply from ASUS Onlineshop
Hallo Herr Zurowietz,
danke für Ihr positives Feedback.
Ich wünsche Ihnen weiterhin viel Spaß mit Ihrem Asus Produkt.
Pierre Sacher
Asus Service Team
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