Horrible experience (specifically for ASUS Store Indonesia), they do not provide any sort of support or help in choosing the product as a beginner. Then, when the customer made a mistake in order, the... See more
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My experience with ASUS has always been pleasant. I have owned two laptops: ASUS ROG and ASUS TUF. Both worked great. Never had any hardware issues. Can't complain about the online store either.... See more
Switzerland. I ordered a thing from the ASUS webshop instead of another shop because they promised faster 1-3d delivery. The website actually says "Shipping within 24h". Almost a week later, the thing... See more
One of the displayports on a new gpu I ordered from the Asus-store didn't work. I only found this out after a month, but they still fully refunded the card after I sent I back. The contact was plea... See more
Company details
Written by the company
Der ASUS Online Shop - Die besten Mainboards, Grafikkarten, Monitore, Notebooks und vieles mehr. Schneller Versand - Käuferschutz - Kompetenter Support.
Contact info
Germany
- webshop.asus.com
2.9
Average
3K reviews
Hasn’t replied to negative reviews
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Very fast and absolutely hassle free.
July 26, 2020
Unprompted review
Worst Customer Service EVER!!!
Within one hour i know why Asus is so annoying to so many people. The customer service chat is a kindergarten. Either they don´t understand, they don`t reply or you don`t understand them because they don`t speak your language properly. They can`t give information, don`t know or just give preset answers. What is wrong with this company? Put some of the money you use for ads into your customer service.
UPDATE: Just had a phone call after going crazy with the lame and clueless chat customer service. The man on the phone didn`t listen properly and just talked about the info he wanted to give out. I am asking: Where in your shop can i set the feature and technical stuff i want in a laptop like i5 or i7....he rants about the technical info about the processors. HELLO? Listen for god´s sake. What is wrong with Asus? Especially Germany Asus, germans don´t do such sloppy jobs why is the customer service so bad?
June 17, 2020
Unprompted review
Reply from ASUS Onlineshop
I am really sorry that you have had such an experience.
If you want you can send me an E-Mail to explain the issue a bit more in detail espcially which product you are refering to.
Please contact me via Mail: ccc_de@asus.com
Thank you for your Feedback
BR
Pierre Sacher
Asus Service Team
no possibillity to register a company…
no possibillity to register a company leading to vat deduction.
Bought Somewhere else
June 11, 2020
Unprompted review
Reply from ASUS Onlineshop
Dear Customer,
it it`s possible to setup a Company Account.
You just need to select the right Option in the dropdown.
If you need further help please contact me directly via E-Mail: ccc_de@asus.com
Best regards
Pierre Sacher
Asus Service Team
very quick and good
May 19, 2020
Unprompted review
Amazing support and shop!
April 24, 2020
Unprompted review
Fast and reliable
Fast and reliable.my order came in the day it was supposed to and overall the process was easy and newbie friendly.
April 22, 2020
Unprompted review
Totally recommend!
Totally recommend!
I believe ASUS webshop gives one of the best experiences to its customers.
April 19, 2020
Unprompted review
Overall the Webshop is really well made…
Overall the Webshop is really well made and extremely easily to find the right product what a customer would need based on different requirements
April 19, 2020
Unprompted review
I got the asus z390 h gaming…
I got the asus z390 h gaming motherboard and am very satisfied with it. ROG for life
April 18, 2020
Unprompted review
Asus is really the best
April 16, 2020
Unprompted review
Super online shop
April 14, 2020
Unprompted review
very easy to buy online with asus
very easy to buy online with asus
its my favorit to get it
what I need
and what I love
all on asus
of cause (us)
April 10, 2020
Unprompted review
They are the best
April 10, 2020
Unprompted review
This shop has fair Prices for a main…
This shop has fair Prices for a main brand shop and great offers especially for Newsletter subscribers.
April 10, 2020
Unprompted review
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