Excellent service from start to finish. Dorian was extremely knowledgeable and made the sale easy. He took the time to clearly explain the process, ensured all my questions were answered and made t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to sell my car today and it was a seamless process. Dorian is an amazing sales person with great customer service skills. I didn't get the value I wanted but the process was really good and he di... See more
Very prompt with coming out to assess my vehicle, reasonable offer and immediate payment. They came about a week later to tow my van away just as agreed. No complaints and was a very smooth process. N... See more
It was a simple process and communication was great. Our vehicle wasn't in as good as shape as we hoped, but we were walked through the process and reasoning for our offer. I think it was a fair offer... See more
Company details
About We Buy Any Car® USA - Bedford Heights, OH
Written by the company
We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car
We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.
How It Works in 3 Steps:
- Online Valuation: Find out what your vehicle is worth in seconds.
- Book an Appointment: Pick a date and time that works for you.
- Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.
Why Choose We Buy Any Car?
We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.
- Proven Trust: Join almost 500,000 customers who have sold to us.
- Speed: Most vehicles are purchased in about 1 hour.
- Convenience: Visit one of our 124 local branches or use our mobile buying service.
Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!
We Buy Any Car Reviews
Written by the company
- Free Online Valuation
- Get an instant free online valuation for your car by visiting our website.
- Hassle-Free Experience
- Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
- Fast, Secure Payment
- We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.
We Buy Any Car Guaranteed
Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.
Contact info
5399 Bedford St, 44146, Bedford, OH, United States
- (440) 797-1098
4.7
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The entire process was smooth and…
The entire process was smooth and seamless. We appreciate the attention to detail and the responsiveness. Thank you Joe & staff!
July 4, 2026
First rate experience
I dealt with a professional that was very good and listened and I felt comfortable!
June 21, 2026
It's very helpful I
June 16, 2026
My experience with We Buy Any Car
UPDATE 5-31-2026:
WeBuyAnyCar area manager for the Bedford office reached out and rectified the situation amicably. He was polite and empathetic with how my deal was handled and as a customer that's the best customer service you can ask for!!
May 18, 2026
My experience was exactly
My experience was exactly, Max was very nice and explained everything as he went through the car, if I would do it again I would love to have Max the Man🔥
May 1, 2026
Would highly recommend
Very prompt with coming out to assess my vehicle, reasonable offer and immediate payment. They came about a week later to tow my van away just as agreed. No complaints and was a very smooth process. Nice guys to work with as well. Will use again if needed in the future. Pretty sure they are the Bedford location.
April 23, 2026
They told me that they would give me…
They told me that they would give me $1500 for my car went back a couple weeks later to sell it because I had no other car options and they offered me $1000. Said it was due to tax season. Why such a big jump? Crazy
April 16, 2026
Reply from We Buy Any Car® USA - Bedford Heights, OH
Update 5/16/2026
Hi Nate,
We wanted to circle back to your review. Despite Joe and the team's efforts to reach you by phone, text, and email over the past several weeks, we have not been able to connect with you directly to walk through your concerns and offer a satisfactory resolution.
That outcome doesn't sit well with us. We remain committed to restoring your faith in webuyanycar.com, and the door is open whenever you're ready to share more about your experience.
If you'd like to pick this up, our Customer Experience Team can be reached directly at customerfeedback@webuyanycarusa.com, and we will make sure your note gets the right attention from leadership.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Hi Nate,
Thank you for choosing webuyanycar.com and for sharing your feedback following your visits to our Bedford Heights, OH location. We're sorry to hear you came back hoping for the same offer and found that it had moved.
Our team was right that tax season has a real effect on used-car pricing. Federal and state tax refunds typically peak between mid-February and early April, and that influx of cash drives a meaningful spike in used-car demand. Buyers who have been holding off on a purchase use that money to move forward, which lifts prices across the board for several weeks. Looking at the timing, your previous visit was approximately one month ago, in mid-March — right at the height of that tax-refund-driven demand and the optimal window to sell. Once that demand cools, prices soften across the market, and they soften fastest for older vehicles with documented reconditioning needs, because the buyer pool for those vehicles narrows considerably outside peak season. Broader market conditions over the past month have only added to that softening.
That said, we understand how frustrating it is to hear two different numbers from us, even with a market explanation behind it. Our team should have walked you through this context more fully so you understood exactly why the offer had moved between visits. We're pleased we were ultimately able to make an offer that reflected current market conditions and that you were happy to accept on the day.
We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in Bedford Heights, Joe Frankine, is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com. If you'd like to share anything further, please don't hesitate to contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
An excellent experience from start to finish
Very smooth and efficient process. Joe was a consummate professional, friendly and easy to work with. We agreed on a fair price for my vehicle, and I walked away totally satisfied with the experience. Highly recommended.
April 11, 2026
Reply from We Buy Any Car® USA - Bedford Heights, OH
Hi Ben,
Smooth from start to finish — that's the goal for every appointment. Good to hear Joe made it a comfortable experience and that you walked away satisfied.
All the best,
Jeremy, on behalf of webuyanycar.com
They made my visit friendly and…
They made my visit friendly and comfortable, was straight honest with me about the car! Great employees!
April 11, 2026
Reply from We Buy Any Car® USA - Bedford Heights, OH
Hi TJ,
We take honesty about a vehicle's condition seriously, and it's good to hear that came through in your experience at Bedford Heights.
All the best,
Jeremy, on behalf of webuyanycar.com
the young man that was working was very…
the young man that was working was very professional and honest with me wish I was able to get more but I guess he did his best
April 5, 2026
Great customer service!
Excellent service from start to finish. Dorian was extremely knowledgeable and made the sale easy. He took the time to clearly explain the process, ensured all my questions were answered and made the whole experience stress free. I would certainly recommend We Buy Any Car services to anyone looking for a hassle-free way to sell a vehicle.
April 3, 2026
Reply from We Buy Any Car® USA - Bedford Heights, OH
Hi SS,
Thank you for choosing webuyanycar.com and for the recommendation. Good to know Dorian took the time to walk you through the process and answer every question.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
The agent was at my house when…
The agent was at my house when promised, he was fair and honest.
April 4, 2026
Beware
Beware. Don’t waste your time with the process of selling your vehicle to who I call them “we steal any car. When you go online for their valuation, My car quote was around 2,600. After inspection of my vehicle which he said my car was great after he test drove it. He offered me 100.00 dollars . Yes . One hundred, I laughed myself out of the building. I thought I was being punked on camera. What a joke. They are stealing people cars and ripping them off.
March 31, 2026
Unprompted review
Reply from We Buy Any Car® USA - Bedford Heights, OH
---Update---
Hi Darrell,
A couple members of our leadership team have tried reaching out to you numerous times over the past few weeks. Unfortunately, we have been unable to get in contact with you.
We have exhausted all options and kindly ask that you return our missed calls or email us at customerfeedback@webuyanycarusa.com.
Kind Regards,
Kevin, on behalf of webuyanycar.com
---------------------
Hi Darrell,
Thank you for taking the time to share your feedback following your visit to our Bedford Heights, OH location. We take your comments very seriously and want to address your concerns directly.
First, we want to clarify that our records indicate the final offer presented to you was considerably higher than the figure described in your review. Our team escalated the valuation to maximize the offer based on the vehicle's condition, and we regret if there was any miscommunication during that process.
We also want to address your comment that our buyer said your vehicle was "great" after driving it. Our appraisal documentation tells a very different story, and we are reviewing the appointment to ensure our team communicated the findings clearly and professionally.
Our online valuation is based on the information provided by the customer. In this case, our records show that specific vehicle damage was not entered during the online valuation process. The final offer reflected the verified condition of the vehicle after a professional, in-person appraisal.
Our professional appraisal identified 17 physical and cosmetic issues that were not reflected in the online estimate, including:
• Hood rust
• Tailgate/trunk lid rust
• Rear bumper scratched
• Rocker panel rust on both sides
• Jack damage to rocker panels on both sides
• Driver side front seat damaged
• Driver side rear seat damaged
• Driver side front door scratched
• Driver side front fender scratched
• Passenger side front door scratched
• Passenger side rear door scratched
• All four alloy wheels damaged
Upper engine noise was also detected during the inspection.
Additionally, the vehicle's history report verified through Experian revealed multiple prior accidents:
• 10/7/2015 — Collision with a fixed object (tree) in Rockland County, NY (State Agency)
• 8/6/2022 — Rear impact with another vehicle in Macedonia, OH (State Agency, Police Report)
• 8/16/2022 — Accident or damage reported in Streetsboro, OH (Damage Report)
These findings have a direct impact on a vehicle's resale value and required an adjustment from the online estimate to the final offer.
We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation. Our team should have explained the nature of these findings before you had the opportunity to accept or reject our offer.
We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in Bedford Heights, OH is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com. If you'd like to share anything further, please don't hesitate to contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
Brandon was professional and helpful …
Brandon was professional and helpful and the end purchase was fair.
March 22, 2026
Honesty guy was friendly maid while…
Honesty guy was friendly maid while thing easy quick
March 17, 2026
The agent was extremely well informed…
The agent was extremely well informed did a great inspection and explained everything to me and easy to understand detail. The process was smooth.
March 13, 2026
Very smooth and easy
February 11, 2026
Great customer service
January 25, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.