We Buy Any Car® USA - West Valley City, UT Reviews 

214
TrustScore 4.5 out of 5

4.7

2500 S. Decker Lake Boulevard, Unit 19, 84119 West Valley City, UT, US


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Rated 4 out of 5 stars

My only issue is that they charge a ~400 document fee, which is fine, but that should already be in the "sale price" they disclose when using their App. If that's not the value of the check I'm g... See more

Rated 5 out of 5 stars

Very positive experience. We submitted an online application for a quote, made an appointment and once we got there we were in and out in about an hour maybe slightly more. Anyone who has ever sold... See more

Company replied

Rated 5 out of 5 stars

Joe was cool and he helped me out. I went the the West Valley, Utah location. I was a little disappointed with all the damage my van had that I didn’t know about but that’s obviously not their problem... See more

Rated 5 out of 5 stars

James was very nice. He checked and did a thorough inspection of our car. When it was time to get the estimate of the car he kept us informed of our place in line with his system and all that took pla... See more


Company details

  1. Car Dealer

About We Buy Any Car® USA - West Valley City, UT

Written by the company

We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car

We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.

How It Works in 3 Steps:


  • Online Valuation: Find out what your vehicle is worth in seconds.
  • Book an Appointment: Pick a date and time that works for you.
  • Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.

Why Choose We Buy Any Car?

We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.

  • Proven Trust: Join almost 500,000 customers who have sold to us.
  • Speed: Most vehicles are purchased in about 1 hour.
  • Convenience: Visit one of our 124 local branches or use our mobile buying service.

Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!

We Buy Any Car Reviews

Written by the company

Free Online Valuation
Get an instant free online valuation for your car by visiting our website.
Hassle-Free Experience
Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
Fast, Secure Payment
We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.

We Buy Any Car Guaranteed

Sell Your Car Fast, Safe, Fair in Under 1 Hour

Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.

Contact info

  • 2500 S. Decker Lake Boulevard, Unit 19, 84119, West Valley City, UT, United States

  • (444) 444-4444

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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4.7

All reviews

(214)

7,195 reviews in the last 12 months

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Rated 5 out of 5 stars

Care about customer service; thorough

They quoted me $2551 on 2007 Lincoln Town Car that runs perfectly well, but doesn't look good having a few dents actually offering only $100 before contacting their analyst to quote $400 claiming they couldn't even pay $500 for then they'd only break even which was obviously dishonest corporate employee speak. The car inspection requiring 3 corporate employees using small high tech devices took way too long at an hour an a half for they came up with every little ding and flaw entering into computer which over calculated to the actual value of the car which is reasonably $3800 that I paid $4,300 last December before 2 new tires, repair, and maintenance I did. They knew I was desperate for some cash to eat the last week of the month instead of gas and insurance in the economy of 2025 where Doordash and food delivery are no longer income earning endeavors and on one's hiring a 54 year old born in the USA guy. These are fellow Americans who took advantage of me to enrich themselves gang3ed up as a group of take taking me for a confidence trickery ride telling me at one point they sell cars at auction for only a few hundred dollars above offer and then told me the dealerships they sell out of will not get very much money for the rear quarter panel dent compromises the integrity of the car. Nonsense for the frame nor gas take were effected out of it being a parking lot hit and run on me a couple months ago. They'll have that good running used car in a used car dealership for $4000 perhaps $6000, but won't be able to sell it in this market so it'll just be like thousands of other cars rotting out there not allowed to be used any longer due to corporate greed and the inflationary debt based system they've created. Why did I feel forced and coerced to sign it over for only $400 and an Uber ride? There are no individual buyers attempting to sell over a month in the classified ads which is most unusual for normally the large Salt Lake market has a buyer and seller for everything, but over half of Americans aren't thriving any longer being so broke to inflation in this 2020's market without a possible job for me. I have deep sellers remorse for that car is my lifeline to do things or perhaps survive homelessness this Winter and not be dragging the heavy weight of groceries and drinking water on buses and city streets with a bum knee while no longer a young soldier. Instead of giving this greedy corporation your car for 10% of it's actual value, a title loan would have made a better bet where you can drive and own your car unless you default by not paying a finance corporation excess usury by it's due date.

July 25, 2025
We Buy Any Car® USA - West Valley City, UT logo

Reply from We Buy Any Car® USA - West Valley City, UT

Hello, we’re sorry to hear you felt taken advantage of. That is absolutely not our intention, and our leadership team is eager to field your questions and address your concerns. We have a reputation as being the leading car buyer for customer service, transparency, and satisfaction, we never want anyone to feel forced to sell.

We always want our customers to feel confident in their decision to complete the deal, but we understand seller’s remorse. It’s plain to see the Lincoln Town Car means a great deal to you. We would be happy to reverse the deal and return the car to you. Customer satisfaction is the cornerstone of our business, and we can certainly reunite you with the vehicle.

At webuyanycar.com we keep everything transparent. We inspect and price a vehicle based on its current condition, we never take our customers or their situation into account to ensure fair pricing for everyone. All our customers are invited to join us as we inspect the vehicle so they can see what we see and ask any questions. Our vehicle buyers inspect hundreds of cars each year and are most concerned with issues that negatively impact the structural, mechanical, and safety features which are outside the scope of normal wear and tear.

Our buyer did assess for a variety of concerns including structural damage and hail damage. These items weren’t disclosed online, and we weren’t aware of them until we had an opportunity to inspect the vehicle personally. This and other damage negatively impacted what we could offer once we discovered these issues.

I have asked the Area Manager to reach out to you directly so we can offer to reverse the deal and reunite you with your vehicle. Please don’t cash the check we gave to you so we can recoup our funds. If there is anything we can do to tackle your concerns and restore your trust in our business, we want to know about that and give you the positive outcome we’re known for. We have a 5-star reputation from over 100,000 reviews across all our locations, and we want to ensure you receive that same positive outcome.

We’ll be reaching out soon, please be on the lookout for our calls and emails.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Rated 3 out of 5 stars

Trying to find the location was…

Trying to find the location was extremely difficult!

Working with Lacy was great!

Don’t go in expecting the price they quoted you online. They will drop the price for every scratch, ding, chip in the paint, or windows. They will ding you for not having a clean and vacuumed, show worthy vehicle to sale to them.

July 3, 2025
We Buy Any Car® USA - West Valley City, UT logo

Reply from We Buy Any Car® USA - West Valley City, UT

---Update----

Hi Brian,

Our leadership team has tried reaching out to you several times over the past month. We have placed many calls but can never get you on the phone to address your concerns.

Unfortunately, we have exhausted all options at our disposal and kindly ask that you return our calls or email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

--------------

Hi Brian,

Thank you for taking the time to leave feedback about your experience. We’re thrilled our buyer was able to offer great service, but sorry to hear we couldn’t meet your expectations regarding price. We take your feedback seriously and our leadership team would like to connect with you directly to address your concerns.

Our online valuation tool is great for getting an idea of what your vehicle is worth, but it’s based off the information provided to us by our customers and not a firm offer to purchase your vehicle. Condition plays an important role, and like any reputable buyer we need to confirm the vehicle’s condition before we can extend a firm offer.

We shouldn’t be worried about dings and dents, we understand a 2007 Buick approaching 200,000 miles is going to have some wear and tear. Hopefully you were invited to join us as we inspected the vehicle and we communicated clearly any reconditioning concerns the vehicle had. Our buyer noted rust on the rocker panel which most people are unaware of since it’s underneath the vehicle and not easily seen. This wasn’t disclosed during the online valuation, and we had to take it into consideration when making our final offer.

I see we worked with our pricing team to get you within a few hundred dollars of the online valuation. Hopefully you felt informed and happy to move forward with your decision to sell. We want every customer to be comfortable with their decision to finalize the sale. I have asked the Area Manager to reach out to you directly by phone so we can tackle your concerns and see what we can do to give you the 5-star positive outcome we’re known for.

Thank you again for letting us know your experience wasn’t quite up to par. We know you have many options when selling a vehicle and we truly appreciate your business. We look forward to connecting 1-on-1, please be on the lookout for our calls.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Rated 5 out of 5 stars

It's quick and convenient

We came on time, we were seen by lacy, she took us through the process and then finished up on time, communication was very clear, respectful and everything was done in a professional manner.

June 5, 2025
Rated 5 out of 5 stars

I was contacted by the Salt Lake City Area Manager who discussed their costs and concerns. Their concern for fairness changed my view to 5 stars.

I expected you to lower your offer on the vehicle but your offer was much lower than expected. After I rejected your second offer you raised it but still too low. After that you settled on an offer that was closer to the amount of your online offer and when I accepted that offer you reduced the payment over $300 for paperwork??? That was acceptable to me but seemed totally dishonest.

May 25, 2025
Rated 4 out of 5 stars

The experience was good

The experience was good. The representative was courteous, kind and prompt. The only down side was that we ended up with a lower sale amount than what we had been estimated on line. One other issue was that the directions to the office were insufficient for us to drive there so we had to call and be given instructions.

April 24, 2025

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