recently the offer price of a number of books has made trading worthwhile. The free Evri return service seems very effective. the time taken to examine, inform of the result, and credit payment to... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from We Buy Books
Great customer service and seamless process - would recommend service to others 😊👍

Reply from We Buy Books
Webuybooks are very good at accepting nearly all the books I send.
Not all ways the top prices, but generally a quick payment system.

Reply from We Buy Books
Being able to instantly value books and build a box for sale was very helpful. We were paid the amount agreed promptly. It's a really helpful service. I would have given 5 stars but for 3 things. 1. Many of my books, purchased as new paperbacks, were only valued at 20p. I removed these from the basket and donated them. 2. It is more difficult to value books without a barcode, I hope they find a way of overcoming this. 3. The Evri delivery hub we were directed to do not print labels like the one we were sent and we had to take the parcel home, sort the label out and then take it back for sending. Maybe the labels can be changed so all Evri places can print them? Small things to improve, but overall a good service and we will be using it again.

Reply from We Buy Books
A straightforward service. Books into box and post office picked up and a couple of days later the money was in my bank.
Great

Reply from We Buy Books
One star is too many!! Sent a few boxes and received the payment I expected with no problems. Then I sent a larger consignment including some more high value books (one quite rare). Lo and behold, some of the books they’d agreed to buy and I had definitely packed were apparently ‘missing’ and others were ‘damaged’ and I would not receive the amount they’d initially quoted. All the books I’d ever sent were in very good or excellent condition and it could hardly be a coincidence that it was the higher value books that were ‘damaged’ and the rare one that was ‘missing’. This is blatant out and out criminality; I’d go so far as to say theft. They pay out on your first consignments to get you hooked and then start coming up with excuses not to. What a great business model, rare books for free! And just bear in mind they will refuse to prove the ‘damage’ to you or even return what is YOUR property (they told me these books would be pulped. As if!!) and as for proving that a book I know I included is somehow ‘missing’…how do you do that? Well done on whoever came up with this scam at We Steal Books. I no longer buy their books from any online platform and be aware they sell under different names. They need investigating by Trading Standards at the very least. Be warned.
We send them books, cds and dvds where they offer a reasonable price. However, the number of items they accept is reducing as is the amount paid.
We use Royal Mail to collect our parcels and this works very well. The parcels arrive quickly and we are paid promptly.

Reply from We Buy Books
Used we buy books for years without issues but recently had most of the offers rejected after sending for reasons that they wouldn't provide evidence for it happened about 5 times in a row and when I tried to give feedback rather than a bad review was treated in a really patronising manner
Really easy process from start to end, great way to reuse books you had lying around and a bit of extra income always helps

Reply from We Buy Books
The whole process from beginning to end was quick and easy to manage. My payment arrived in my account very quickly so I am very pleased with WeBuyBooks, & will use again. Thanks

Reply from We Buy Books
I sent off a lot of books that were literally scanned and packed straight away into boxes. The amount of books from each box they claim to have “not received” is ridiculous. It’s basically robbery. I have used other book selling sites and not had this issue.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.