Weight Watchers Reviews 2,942

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,717 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their excellent support and engaging workshops, finding the guidance and resources invaluable for their journey. Many people are seeing positive results and appreciate the program's ability to teach balanced food choices and healthier options. However, some people were dissatisfied with the app, citing difficulties with navigation, logging food, and the removal of features like visible point values for individual food items. A few other people also felt that communication regarding program changes or appointments could be improved.

What people talk about most

User experience

Consumers find user experience to be ambiguous. Many reviewers appreciate the app's ease of use for tracking... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being excellent,... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise its ease of use, versatility for... See more

Product

People report ambiguous experiences with the product. Many customers praise the program, stating it helps... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the inspiring virtual... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The nutrition resources and guidance from counselors are invaluable. They made it easy to get my meds and their responsiveness is timely. The app has changed from what I was use to and I find it m... See more

Company replied

Rated 4 out of 5 stars

I like still having in-person meeting close to home. I wish WW would be fix the app inconsistencies. Sleep tracking data from my fitbit still does not transfer accurately to the WW app sleep data. Act... See more

Company replied

Rated 4 out of 5 stars

In all fairness, the team has been excellent! I have just become more familiar with the software and communicating with all of you. I am not super savvy with my computer. I'm happy to say I'm getting... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

Loving weight watchers

I've only been doing weight watchers for about a month now, but I've noticed it's easy to follow along they have amazing virtual classes and in person classes with all sorts of topics to choose from. The classes are extremely helpful. I'm doing the weight loss portion so I'm watching my points and honestly, it's super simple to follow and understand. I'm very happy to be a part of this company.

May 3, 2026
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Reply from Weight Watchers

We're happy to hear that our program is easy to follow and that you find the classes helpful! We appreciate you being a part of our company.

Rated 4 out of 5 stars

Med + has been easy to use so far I…

Med + has been easy to use so far I just sometimes feel I’m not eating what I should

May 11, 2026
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Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

Rated 1 out of 5 stars

I have had the same experience as many…

I have had the same experience as many others. I signed up and changed my mind about using weight loss medication. I asked them to cancel 12 hours after signing up and they claim I am required to pay at least $99 per months for 12 months. I was never told that prior to signing up. I have never heard of a plan that you were unable to cancel if you weren't using. They are preying on individuals' emotions and stealing their money. Opportunistic thievery.

May 4, 2026
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Reply from Weight Watchers

We apologize for any frustration regarding your membership. Please remember that by signing up, you agreed to a long-term commitment in exchange for a lower monthly rate. Per our terms and conditions, these plans may only be terminated at the conclusion of the agreed-upon period. Our pricing and commitment terms are disclosed during sign-up to ensure transparency. We must apply our policies consistently for all members and apologize for the inconvenience.

Rated 5 out of 5 stars

Med+

Everyone I have worked with in my care team has been amazing. They always contact me promptly with answers to any of my questions or concerns.

May 10, 2026
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Reply from Weight Watchers

We're happy to hear that your care team has been so amazing! It's great to know they promptly address any questions or concerns you have. Thanks for your feedback.

Rated 5 out of 5 stars

The meetings help me a lot and we have…

The meetings help me a lot and we have a great WW coach that always makes me walk away from the meeting with new knowledge of the program

May 3, 2026
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Reply from Weight Watchers

We're happy to hear that the meetings are helpful! It's great knowing our coach provides you with valuable insights about the program. Thanks for your feedback.

Rated 4 out of 5 stars

Love It - And a Suggestion for Improvement

I'm loving the All-In program, but would love to have some meal suggestions that would help me hit the protein and fiber goals, similar to the ones given to new members that focus on staying within point goals.
I love the in-person meetings, and all the new online meeting options (as far as topics).
If something could improve, it would be that there's a program option that is more "get it together, and quit lying to yourself" (haha) than "it's okay if you eat xyz, you're only human, etc." I (and probably many of us) need and want less compassion in this area and more reality, especially as someone who is on maintenance.

May 10, 2026
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Reply from Weight Watchers

We're happy you're enjoying the All-In program and meetings! Thank you for the suggestion regarding meal plans with higher protein and fiber. We appreciate your feedback about wanting a more direct approach for maintenance. We'll consider this as we develop future program options.

Rated 5 out of 5 stars

Life changing program

Life changing program! The virtual meetings have been a game changer. You can join a meeting when you have a few extra minutes. Weekly topics are very helpful but some of the virtual meeting themes are such a blessing. I am a planner and there are so many workshops that help with that. Almost every meeting I leave having written some note quoting what a coach or member said. Inspiring. I will be a member for life!

May 3, 2026
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Reply from Weight Watchers

We're happy to hear that the virtual meetings and workshops have been a game changer for you! It's great to know that the weekly topics and meeting themes are helpful and inspiring. We appreciate your feedback.

Rated 5 out of 5 stars

The app is wonderful and easy to…

The app is wonderful and easy to understand. The meetings are so important- full of information and new ideas!

May 3, 2026
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Reply from Weight Watchers

We're so happy to hear that you find the app easy to understand and that the meetings are full of important information and new ideas. Thanks for the feedback!

Rated 5 out of 5 stars

Roadmap

Easy, straightforward application. Options are put forth fairly clearly. Some areas could use improvements; for example, I had a regular membership but wanted to try to start Med+. I had to pay for the Med+ membership before I met with a clinician, not being sure if I was eligible for medication. As of now, I am not sure if I will automatically go back to my regular membership when I stop taking the medication. I assume I will be contacted via email, but not sure. Another issue, I had to follow up to get the medication. Last example, I don’t know how many medical and nutritional appointments I will need, so at what point should I follow up? It would be helpful to have a clearer roadmap from the beginning. Thank you.

May 3, 2026
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Reply from Weight Watchers

We appreciate your feedback and are glad the application was straightforward. We understand your concerns regarding the Med+ membership, clarity on membership changes, medication follow-ups, and guidance on appointment frequency. We will review these areas to improve clarity and provide a better roadmap for our members. Thank you.

Rated 1 out of 5 stars

I feel lost

I feel lost, and the program is not working for me. To many options, not sure.

May 10, 2026
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Reply from Weight Watchers

We're sorry to hear you're feeling lost and the program isn't working for you. We value your feedback and will review the options.

Rated 5 out of 5 stars

Working with the team of Med Plus

Working with the team of Med plus has been a highly supportive experience. They promptly answer questions and are positive, professional, and knowledgeable about weight loss strategies. I trust them and feel comfortable enough to contact them when necessary. Combined with all features within the app, I feel I am getting total support within the program. I am totally satisfied with my Weight Watchers experience.

May 3, 2026
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Reply from Weight Watchers

We're happy to hear that you find the team supportive and that they promptly answer your questions. It's great you feel comfortable contacting them and are satisfied with the program's total support and your experience.

Rated 1 out of 5 stars

The app keeps logging me out and I have…

The app keeps logging me out and I have to start all over again entering my weight, height, etc. also the app is too busy. There are a lot of places to click just to do simple things like enter data to find the points for something or search. Less is more

May 9, 2026
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Reply from Weight Watchers

We appreciate you sharing this. We're sorry you have to re-enter your information and that the app feels too busy. We will review the data entry and search processes to improve the app's usability.

Rated 3 out of 5 stars

My experience

Still trying to navigate the site after the changes.

Still MISSING the in-person meetings. They ALL were taken from our state (Vermont) three years ago.

I was one of the WW leaders who lost her job with that move. And, as a former leader who still is in touch with dozens of former members, I have heard many disgruntled reviews. They still MISS their in-person connections and support that they received from meetings.

May 10, 2026
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Reply from Weight Watchers

We appreciate your feedback regarding the site changes and the absence of in-person meetings in Vermont. We recognize the value of those connections and the support they provided. We'll share your comments with our team as we explore ways to improve our members' experiences.

Rated 3 out of 5 stars

I didn't like that I was only able to…

I didn't like that I was only able to communicate via messaging- phone calls are not used.

May 3, 2026
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Reply from Weight Watchers

We appreciate your feedback and regret that our messaging-only communication was not ideal for you. We will consider offering phone support.

Rated 4 out of 5 stars

Science backed

Science backed
Community support
App can use some improving - while their were advances in app it was at expense of foregoing what was differentiator for WW
I am on menopause program and now I cannot see my points total per meal only per type of food… which is contrary to the value proposition or differentiator of WW from other programs

May 10, 2026
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Reply from Weight Watchers

We appreciate your feedback. We're glad you value our community and science-backed approach. We apologize that the app updates have impacted your experience with the menopause program, specifically the meal point tracking. We'll share this with our team for consideration.

Rated 5 out of 5 stars

I would like more support for GLP…

I would like more support for GLP medicines and foods to eat. I get medicine from my own doctor

May 3, 2026
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Reply from Weight Watchers

We appreciate your feedback and will consider more support for GLP medicines and food options. Thank you for taking the time to share.

Rated 4 out of 5 stars

I love almost everything about it.

I love everything about it, except the app, should never have changed it.
I like the virtuals, the food receipe's, the work outs.

May 10, 2026
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Reply from Weight Watchers

We appreciate your feedback! We're glad you enjoy the virtual meetings, recipes, and workouts. We'll consider your thoughts on the app's changes.

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