Connect Eyecare Reviews 687

Wonderful service from Connect eyecare. The team was kind, patient, and professional with our elderly residents. They made everyone feel comfortable and provided excellent eye care. Highly recommended!

Staff were very friendly and professional and made our residents feel relaxed and comfortable.

Company kept in touch throughout my dads who has dimentia eye test. Friendly professional service and prices on par with other optician but you get extra care and attention ie visits to care home, personal fitting and engraving to identify dad’s glasses.

⭐️⭐️⭐️⭐️⭐️
Had my eye test today and honestly such a good experience. The staff were so friendly and made me feel really comfortable. Everything was explained in a way that was easy to understand and I didn’t feel rushed at all. Would definitely recommend if you’re needing an optician!

Great service given to my mother who is in a care home. I was also kept up to date throughout the process. Excellent service, thanks.

Great experience as always, the staff are lovely and have a kind, caring approach with our residents within the care home. Connect Eyecare is professional at all times with a warm, friendly manner.

Sarah and Jenna were beyond helpful today and very patient and understanding. They both explained everything they were doing and took their time when examining and checking over everything. Excellent service. I would recommend connect eyecare.

Sarah & Jenna were so very professional and helpful in every way possible they both put our residents at ease and explained everything to staff as well

Connect Eye Care was very organised and delivers a service that closely mirrors the experience of a traditional optician clinic. Sarah and her team demonstrates excellent communication skills and compassionate approach and engaging well with residents living with dementia.

When connect eyecare visits our care home, they are always so friendly and helpful and make all of our residents feel at ease. Excellent service and highly recommended

The man that delivered glasses could have been less rushed and nicer

Gary Wilson's customer service was outstanding as regards dealing with a problem with my mother's new glasses which were unsuitable for her. Thanks to Gary after my intervention Gary kindly arranged for my mother to keep her current expensive frames and put new lenses into
them. This was carried out in a timely
manner and Gary arranged for my mother's glasses to be collected via Courier who safely delivered my mother's glasses to
their care. The after service was
outstanding from Gary and my mother was
able to keep the beautiful glasses that both
myself and my partner bought my mother
which hold sentimental value.

What a great service, lovely team -
5 Stars without a doubt.
I had my eye test last week, I was well looked after by Anne Marie and Sarah, made to feel relaxed and comfortable during the eye test and they were very helpful in assisting me to pick out my new specs!
Then very quickly, just a few days later my new specs are ready for use; thanks to Jenni, keeping me updated and arranging swift delivery of my new glasses!
Fantastic service from start to finish!

We had an amazing experience, sarah and Jenna were very patient with our residents and extremely helpful, everyone felt happy with their experience today, I definitely 100% recommend! very friendly and chatty!

Connect Eyecare always offer a first class service. The team are always patient, kind and very understanding of the specific needs of our residents. They always make sure the residents feel comfortable throughout. We are truly grateful for the excellent service and would highly recommend.

Great. Communication and service from Connect Eye Care. The staff are all very helpful, friendly and professional, making customers/residents feel comfortable and reassured during the eye test/glasses fitting process.
They also offer a repair service too, responding quickly to a request for repair.

Had a visit from Sarah at connect eye care
She fixed our residents glasses and returned them promptly
Great service
She even tightened my own glasses that were falling off my face

The residents enjoy going for the eye tests due to the fact the eye pod makes it feel like they are visiting the opticians. The service the staff provide is caring and they take the time to know the residents and are very supportive towards our own staff, the after care is excellent and any breakages are dealt with in a timely manner. We are glad we changed service provider.

We have been using Connect Eyecare for some time. We always find them to be professional and friendly. They are all well organized and give us plenty notice when we are due an Eye Clinic. The pop up shop provides the feeling of attending an outside optician for our residents.

We’ve had a great experience working with Connect Eyecare. Their mobile eyePOD is a fantastic setup, clean, well-equipped, and designed to provide a “high street optician” feel right within the care home. Their team takes the time to get to know our residents individually, which helps put everyone at ease during their assessments.
They’ve worked in excellent collaboration with our staff, particularly during the most recent clinic held in July, and were highly organised and respectful in their approach. Communication with the team has been excellent, they’re always responsive to any queries or requests, often getting back to us within the same day. We’ve also appreciated their quick turnaround when it comes to repairs on more than one occasion, they’ve come out promptly to fix residents’ glasses when called.
Their service is person-centred, professional, and a valuable support to our ongoing care for residents' eye health.
Whitefield Lodge Care Home