Connect Eyecare Reviews 687

It took months to fulfil our order. There was apparently an outstanding payment issue that I was unaware of. I made a phone call to find out what was happening but did not receive an informative response. There were technical issues too. I am still no wiser in regard to that. This was all complicated by the fact that my Mother suffers from moderate dementia. So she has no recollection as to what has or has not occurred. This renders, you the optician, the primary source of information which most certainly was not available. My Mother is pleased with her new glasses.

Connect Eyecare did a wonderful job looking after my mum and arranging for new glasses for her. They were kind and patient with her and kept me fully informed throughout the process. A big thank you to the team involved…

I work in a Carehome’s in Erskine and these guys come in to do residents eye care , I lost my glasses and went to connect eye care and they were so helpful and friendly , got my new glasses delivered to carehome on 19th August 2025 and was so grateful to Jennifer for delivering them , great bunch of guys up at their office in polmadie, thank you so much to Gary and the team

We had our first clinic for our Care Home Residents on the 14/08/2025.
We were blown away by the professionalism, attention to detail and quality of the service.
Our residents have been left feeling very excited and happy to receive their new glasses. They really did feel as though they had been to an actual high street optician and were blown away by the choices they were able to make. Person Centred Optician care at its very best.

A real professional approach - from first contact to final fitting of the new glasses the Connect Eyecare team make you feel that you are the only client they are dealing with.
My Aunt is 90 and the care and respect given to her by `ALISON` was first class and made the whole experience relaxed

The team at Connect Eyecare are great at what they do and this is why we continue to trust them with our eyecare.

Both myself and my wife are always impressed with the professionalism and quality of their care. I should also say there is always lots of smiles and fun every time we visits which makes us feel relaxed and comfortable.

Nothing is ever too much trouble, there’s no pressure to buy the most expensive glasses or attempts to upsell lots of add on’s. Just genuine advice and great products.

Highly recommended

Connect Eyecare have provided a first class service for my Dad, who is in a care home, from start to finish. An excellent service. Great communication with myself too. Dad is delighted with his new spectacles. I wouldn’t hesitate to recommend the service. Good price too. Thank you

Just had a phone conversation following visit by company to my husband in care home. A very pleasant professional young man. Gave me full details of the eye test they carried out and recommendation of what was required. Very helpful and understanding

Great customer service - whole process was amazing.

Mums glasses were delivered and fitted..by Sally.. frames looked lovely on mum .

Connect Eyecare have impressed me so much, from start to finish - and beyond!
It was the care home provider - where my mother resides, suffering from Alzheimer's - who introduced us to Connect Eyecare. The initial examination was organised through the care home, and despite mum not being overly cooperative they were able to identify her prescription requirements, in I understand, a very caring compassionate manner.

It was important that I was there for the fitting - to reassure mum - and living 500 miles away, it needed to be coordinated. No problem for Connect Eyecare! A date was agreed, and delivered on - no delays or cancellations, therefore no wasted journey. (You could say they put the "Connect" in Connect Eyecare too!) The lady who did the fitting was so kind and caring, she put mum at ease straight away.

A few months later (hence the "and beyond" at the start of this review) the glasses appear to have been sat on - they were certainly bent out of shape. I phoned Connect Eyecare and they arranged to get someone out to the care home within 3 days! Glasses repaired. Plus a second pair selected as backup - the purchase of which was seamless too, having all the information on file.

In a country where so many companies can let you down, it's great to see that Connect Eyecare buck the trend. Every dealing our family have had with them from sales, to support, has been smooth, efficient, and above all caring.

I would not hesitate to recommend this company, and I hope they continue to do well based on the outstanding level of service they deliver.

Very impressed, great communications with me, and incredibly quick service once I sent through the payment, my mum in a care home 400 miles away had two pairs of new glasses fitted and checked thoroughly within two days! They also checked her for any underlying conditions and are handling a referral for a follow-up with the NHS for something else.

Sarah and Ann-Marie visited our care home today to do eye tests on several of our residents. They are very efficient and professional and well liked by our residents they interact well with them making them feel comfortable.

Thanks ladies!

The service provided by Connect Eyewear has been outstanding. Scott fully explained the process and was kind and gentle with my mother. The fitting and follow up service again was excellent. Five stars is not enough.

We had a visit to the care home today from Sarah and Tanveer they were amazing with our residents.
Excellent service.
So happy that we have chosen Connect eye care to be our opticians.

Mum was very pleased with the experience. Glasses very nice on

Amazing service for mum who recently moved into a nursing home. Eye test done with great care and speedy turnaround and communications throughout. Sarah called ahead of today's visit to fit mums new specs to allow me to attend. Arrived as planned and again, caring and respectful at all times with mum. Sarah is a delight and made mum feel very at ease and is MORE than happy with her new glasses. Many thanks

The staff were lovely with the residents, made them feel at ease and comfortable and relaxed when they come to visit Oakeshott house !

Lovely girls Sarah and Tanveer. Very efficient and really good with my care home residents. Made them feel at ease.

Utterly disgusted at the so called service from this company. My mother's glasses were apparently ready by the 26th June. She is still waiting on them. After a complaint by my brother, the promised the glasses would be delivered by next day courier. She is STILL waiting. My mother is in a care home. And 1 of the very few things she has left to enjoy, is her sight/reading a card someone has sent. Sending a card. Reading a little of the paper. We, as a family , are DISGUSTED by your lack of empathy and empty promises