It was a great shopping experience, the staff members are very professional. Shop stocks an extensive range of garden, pet and other products. Thank you!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The shipment arrival time kept postponed, but can be clearly tracked by the parcel number. The staff delivering the product is really friendly.
Company replied
Ordered in the morning, got a message that same afternoon to say it was ready for pickup.
Company replied
Easy to use when selecting online and picking up from the shop
Company replied
Company details
Written by the company
Onze webwinkel en 150+ Welkoop winkels hebben alles in huis wat je nodig hebt op het gebied van tuin, dier en kleding. ✔ Breed assortiment ✔ Deskundig advies ✔ Service die nét wat verder gaat.
Welkoop is uitgeroepen tot de beste winkelketen Tuin & Dier 2021
Vakkundig advies & goede producten
Welkoop is uitgeroepen tot de beste winkelketen in drie categorieën voor Tuin & Dier. Iedere dag werken wij er hard aan om onze klanten van vakkundig advies te voorzien en producten aan te raden die passen bij hun dier en tuin.
Contact info
Laan van de stier 60, 7324CV , Apeldoorn, Netherlands
- 088-2324800
- klantenservice@welkoop.nl
- welkoop.nl
4.4
Excellent
21K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered 10 days ago but I am still…
I ordered 10 days ago but I am still waiting for delivery.
October 2, 2025
Reply from Welkoop
Thank you for your review. We apologize that your order has not yet been delivered.
Our system indicates that there has been an issue.
I will look into this matter and will contact you via email as soon as I have more information.
Kind regards,
Suzanne
Reply from Welkoop
Thank you for sharing your experience, John!
Kinds regards,
Suzanne
My cats don't like it
My cats would rather be hungry than eat this food. Even when mixed with chicken, they don't like it...
August 14, 2025
Reply from Welkoop
Good morning,
Thank you for sharing your experience with us. We’re really sorry to hear that your cats don’t enjoy this food, even when mixed with chicken. Every cat has its own preferences, and it can be frustrating when a product doesn’t work out as hoped.
If you’d like, you can return the product to the store where you purchased it, so we can find a suitable solution together.
Greetings, Sabrina
Reply from Welkoop
Fijn om te horen dat het team je goed heeft geholpen.
We staan altijd klaar om te assisteren.
Great to hear the team was helpful.
We’re always here to assist you.
Best regards, Maud.
Always excellent help and advice.
July 2, 2025
Reply from Welkoop
Thanks so much for your review! I'm really glad to hear you had a good experience.
Kind regards, Suzanne
Prima product en service.
June 19, 2025
Reply from Welkoop
Beste Andy,
Fijn dat je tevreden bent met jouw product en de service van Welkoop! Bedankt voor je goede review.
Groetjes, Sabrina
Reply from Welkoop
Fijn om te horen dat het online kiezen en ophalen in de winkel zo makkelijk verliep. Dank je wel voor je review.
Nice to hear that selecting online and picking up in the shop was so easy. Thanks for your review.
Groet,
Maud
Reply from Welkoop
Thank you for your review!
We're glad to hear that you appreciate our quick and professional service. We look forward to assisting you again soon!
Groet,
Bart
I didn't get my product after online order.
I recently made a purchase online but have not yet received the product. After placing the order, I received an email stating that I would be notified when the product is ready for pickup. However, I have not received any further updates since then.
March 31, 2025
Reply from Welkoop
Thanks for sharing your experience. How annoying that you were not informed about the status of your order. I'm going to send the update to you again.
Regards,
Suzanne
Delivery day exactly acording plan
Delivery day exactly acording plan, good quality without any problems
February 13, 2025
Reply from Welkoop
Thank you for your review, Martina! I'm glad to hear that the delivery went exactly as planned and that you're happy with the quality. We're always here to help!
Best regards,
Bart
No attempt to deliver the package only…
No attempt to deliver the package only showing up at postnl app as taken to pickup location at the other side of the city, impossible to get to without a car.
Would think it has to do with how delivery is set up between Welkoop and Postnl
October 22, 2024
Reply from Welkoop
Hi Tina,
How annoying that your order was not delivered to your home. If there is anything else I can do for you, please send an email to klantenservice@welkoop.nl.
Greetings,
Laura
Quick and professional
Very quick and professional. Staff at the shop is very helpful and friendly. Everything was ready for pick up in few hours.
August 28, 2024
Reply from Welkoop
Hi Anna,
That's very nice to hear! Thank you for your compliment.
Greetings,
Laura
Works great
June 16, 2024
Reply from Welkoop
Thanks for the great review! Great to hear that you are happy with Welkoop.
Greetings, Sabrina
Reply from Welkoop
Hello Evelyn,
Thank you for your positive feedback!
Greetings,
Diederik
Was helemaalgoed
May 6, 2024
Reply from Welkoop
Hallo Tineke,
Dankjewel voor dit mooie compliment, deze steken wij graag in onze zak :-)
Groetjes,
Diederik
Excellent
It was a great shopping experience, the staff members are very professional. Shop stocks an extensive range of garden, pet and other products. Thank you!
January 31, 2024
Reply from Welkoop
Hi Artur,
How nice to read that you had such a pleasant experience in our store. Thank you for your positive feedback.
Best regards,
Laura
Duck food
Ordered in the morning, got a message that same afternoon to say it was ready for pickup.
December 31, 2023
Reply from Welkoop
Good afternoon,
How nice that you were able to pick up your order so quickly! Thank you for this five star review!
Greetings,
Tom
Reply from Welkoop
Beste Marc,
Bedankt voor jouw review. Ik ga het doorgeven zodat het in het vervolg verbeterd kan worden.
Groeten,
Pavan
𝗔 𝗹𝗼𝘁 𝗼𝗳 𝗼𝗽𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗰𝗵𝗼𝗼𝘀𝗲 𝗳𝗿𝗼𝗺.
𝗚𝗼𝗼𝗱 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗮𝗻𝗱 𝗹𝗼𝘁𝘀 𝗼𝗳 𝗼𝗽𝘁𝗶𝗼𝗻𝘀! 𝗘𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 𝘄𝗲𝗻𝘁 𝘄𝗲𝗹𝗹. 😊
January 27, 2023
Reply from Welkoop
Hi Miyuki,
Thank you for your 5 star review. I am happy to hear that everything went well.
Kind regards,
Pavan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.