Bought the original, and have tried to drink it every day but it just tastes so bad, wish I'd tried a different flavour instead. Finished my month and don't think I'll buy again as it's expensive and... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have only been using the super elixer for a few days and certainly feel the benefits of this product, less tired during the day better sleep , however this supplement contains vitamin B6 which is re... See more
Company replied
I purchased both the well eco evening elixir hot chocolate mix and the hydro protein elixir that you mix with water. The protein water is in the blackcurrant and pomegranate flavour and sadly has an a... See more
Company replied
Company details
Written by the company
The pioneer of ingestible wellness. WelleCo is an Australian born company, founded in 2014 by Elle Macpherson as a result of her own personal wellness journey and discoveries. Our carefully curated collection of wellness solutions is underpinned by Elle’s philosophy that, with wellness, you can live the life you’d only dreamed of living. Feeling strong and alive, capable and confident. WelleCo is committed to empowering you to own your wellness journey. Naturally.
Contact info
Australia
- welleco.co.uk
3.2
Average
238 reviews
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This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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Love this product
February 16, 2025
Reply from WelleCo
Hi Julia,
Thank-you for taking time to get in touch and for sharing your experience with us. We are so glad to hear you are loving your loving WelleCo products.
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
Feeling great with Welle! Never without!
Since one year I’m using the Welle’s Elexirs and the Super Colagen, Could not imagine my day starting without.
February 16, 2025
Reply from WelleCo
Hi Irena,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying The Collagen Elixir and The Super Elixir!
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
Reply from WelleCo
Hi!
Thank-you for sharing your feedback with us!
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
The flavour is nice
The flavour is nice, lemon and lime, however, I haven't noticed any difference taking the supplement to my normal, well priced supplement which is disappointing. The mixture also doesn't blend well into water/juice, there are little globules of powder that don't dissolve. I won't be buying again.
February 15, 2025
Reply from WelleCo
Hi Jodie,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I am sorry to hear that you are having trouble blending The Super Elixir. We recommend stirring this with an electric whisk, or shaking well in our Hydrator Bottle for best results.
I have passed your feedback onto out Product Development Team for future consideration.
We would love to offer you a refund and alternative product if you wished. If this would work for you, please email us via customerservice@welleco.com.
Stay welle,
Phoebe
WelleCo Customer Experience Specialist.
The Super Elixr has been a daily add to…
The Super Elixr has been a daily add to my fruit smoothie every morning for 4 weeks. Physically I feel much better but amazingly I look much brighter in the face. I have rhumatoid arthritis brought on by the covid jab and currently on prescription medications. I truly feel like the elxr has helped with the inflammation and my overall wellness.
February 27, 2025
Unprompted review
Reply from WelleCo
Hi Sunny,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying The Super Elixir and feeling the well deserved benefits.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
6 months experience
Since starting the super elixir, my nails have gotten very brittle.
Since I started it because I felt tired and all sorts of symptoms, my first instinct was to continue and that it would improve in time, so I also purchased the collagen one.
My nails have gotten worse.
My periods have also gotten more painful, reminiscing some symptoms from my endo days, so I started the PMS pills.
Needless to say, 6 months in, I've spent a lot of money, I don't feel more energised at all, my periods pains have come back, my nails are so brittle, I cannot have them longer than 1mm, and my hair are nowhere near thick and healthy.
And I've certainly not lost any weight, quite the contrary, despite eating healthy food and decreasing my calorie uptake
February 26, 2025
Unprompted review
Reply from WelleCo
Hi Naomie,
Thank-you for taking the time to get in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
We understand that The Super Elixir, PMS Elixir and Collagen Elixir may not be suited for your needs and sympathise for the symptoms you have recently experienced.
Here at WelleCo, we appreciate that every individual is unique and there are a variety of factors that can influence an individual's state of health, including how supplements can impact our body. These can include hormonal balances, digestive health, stress, genetics, diet, supplement/medication regime and lifestyle factors.
We recommend consulting your Primary Healthcare Professional prior to taking our products, to discuss whether the product is suitable for you.
Every individual is unique and there are a variety of factors that can influence an individual's state of health. Your GP, Naturopath or Nutritionist may be able to provide further information based on your individual needs.
We have requested further information so we can best assist you.
Phoebe
WelleCo Customer Experience Specialist.
Allergic reaction?
I’ve been taking The Evening Elixir and unfortunately, like another reviewer here, I’ve come out in a hives-like bumpy rash under my chin and along my jawline. I love the product but it doesn’t love me!
February 26, 2025
Unprompted review
Reply from WelleCo
Hi Jude,
Thank you for getting in touch to provide us with your feedback.
I’m sorry to hear of your experience while you were taking The Evening Elixir. We understand how disappointing this can be.
Our Regulatory Team would like to ask you additional questions, to provide some further information regarding your experience and to enable us to organise a refund.
I look forward to hearing from you,
Phoebe
WelleCo Customer Experience Specialist.
Goddess elixir made me feel worse
So bought 2 pots of the goddess elixir tablets. Have been taking them for 3 and a half weeks and have felt increasingly unwell. I am post menopausal and was on a supplement before which I actually felt had benefits. After much hype about this product I thought I would change to see if that would help more. Very dissapointed with them. They certainly don’t work for me, all the menopausal symptoms have come back including the night sweats which I have not had for at least 2 years. Brain fog back, low mood etc. I have decided today to stop taking them. Have written to them a few times on their website and no response. Surely at the price they are there should be some comeback if they don’t work ? I really do wanted these to help but for me they are making it worse. There is no way of knowing if they receive the online form as in you don’t get an email acknowledging it. I feel the customer service really lets them down. Will continue to fight for a refund and happy to send second unopened pot back. I am not saying they don’t work for some but maybe not for post menopausal as it says on their website ? So now they have sent me a message asking me for additional information but not actually asked me any additional information. They are saying if they don’t hear from me they don’t know if its a genuine review but are asking for a reference which they haven’t given me. They are saying they need to verify I am a consumer and they have my email address with the order. It’s just a token response to a negative review. If you want to take your chances then be prepared for customer services to ignore your emails and the online contact form if you have a problem.
February 22, 2025
Unprompted review
Reply from WelleCo
Thank you for getting in touch to provide us with your feedback.
I’m sorry to hear of your experience while you were taking The Goddess Elixir. We understand how disappointing this can be.
Our Regulatory Team would like to ask you additional questions, to provide some further information regarding your experience and to enable us to organise a refund.
I look forward to hearing from you,
Phoebe
WelleCo Customer Experience Specialist.
i'm very concerned as
i'm very concerned as, since i started to take my face had a reaction. I've been with a super super clean skin and a couple of hours after taking this it started to appear this kind of irritation around my cheek bones and under the chin. i'm gutted as i just got the product, i'm ok with the taste and all but now i dont know what to do with. got the night elixir too but that one i think its fine
February 16, 2025
Unprompted review
Reply from WelleCo
Hi Catarina,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I am very sorry to hear of your recent experience whilst trying The Super Elixir. The symptoms you have described sound like an allergic / adverse reaction.
The team at WelleCo take these matters very seriously and kindly ask if we can send you screening questions via email.
We would love to offer you a refund for your order. If you could share some further information with us we would love to help make further arrangements for you.
Stay welle,
Phoebe
WelleCo Customer Experience Specialist.
I was very excited to read about this…
I was very excited to read about this product and had very high hopes from it. I ordered 3 months supply as it was a cost effective way to get started. I ordered blood orange flavour. I started taking it about a week ago. First observation was the taste. I mixed it with water and I could not drink it. Not only the flavour, but the smell was awful and unpalatable. I did manage to find an acceptable solution by mixing with fresh orange and blending rather than stirring. However, a week in, I feel unwell. I feel extremely lethargic and have been unable to follow my normal activities. This is very out of character for me and I am concerned that this is having a negative impact on me as it is the only thing in my routine I have changed. I have decided to stop drinking it. I intend to return the two untouched tins to the company and hope they will do the right thing and refund me.
February 12, 2025
Unprompted review
Reply from WelleCo
Hi Angela,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I am sorry to hear that The Super Elixir is not as you expected.
We understand that wellness looks different to everyone and that this blend / flavour may not be suitable for you.
We would love to offer you a refund and alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.
Stay welle,
Phoebe
WelleCo Customer Experience Specialist.
Excellent.
Excellent.
I feel energised, alert and overall feel way better since I started taking it.
My digestive system works much better.
January 22, 2025
Reply from WelleCo
Hi there.
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been feeling the well deserved benefits of our products.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
I have been using the elixir for 18…
I have been using the elixir for 18 months/ 2 years now and it's great, I feel when I have ran out. My skin is so much better from using it, my hair is the thickest its ever been and it gives me energy.
January 21, 2025
Reply from WelleCo
Hi April,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been feeling the well deserved benefits of The Super Elixir.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
The website is user friendly & the…
The website is user friendly & the products always arrive in good time.
Also the products are high quality made from top ingredients. I am a very satisfied customer.
January 18, 2025
Reply from WelleCo
Hi Julie,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying products from our WelleCo collection! Our community is the heart of our brand.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
The Chocolate Nourishing Protein was…
The Chocolate Nourishing Protein was tasty. Better that Dukes or Lady Shakes and even the Healthy Chef. I used ice, cold water, a spoon of greek yogurt and some honey. It was delicious. Delivery did take longer than expected (6 days) for metro but it did arrive in good condition. This is my second time purchasing and I received both shipments.
February 7, 2025
Unprompted review
Reply from WelleCo
Hi Melati,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying the Nourishing Protein! We love adding this into our yoghurt to make a satisfying snack or breakfast bowl!
We appreciate your feedback in regards to our delivery time. I have passed this onto our Warehouse and Logistics Team for future consideration.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
Lack of answering email queries…
Lack of answering email queries delivery left outside in rain abandoned in front of car not even in safe place
January 20, 2025
Reply from WelleCo
Hi Elise,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
We do however, sincerely appreciate you taking the time to provide us with your comments as this gives us valuable information to continue to improve.
We never intend for our orders to be sent in a less than perfect manner and want to emphasise that this is not typical of the WelleCo customer experience.
I have reached out to you via email with the details of a replacement order to be sent to you.
We look forward to continuing to support you on your wellness journey and if you require any further assistance, we are more than happy to help.
Stay Welle.
Phoebe
WelleCo Customer Experience Specialist
Fabulous product 👌 cannot recommend…
Fabulous product 👌 cannot recommend these products highly enough !! Thank you 😊
January 20, 2025
Reply from WelleCo
Hi Phil,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying products from our WelleCo collection! Our community is the heart of our brand.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
My Morning Ritual with SUPER ELIXIR
The SUPER ELIXIR is an essential part of my Morning Ritual. After rising with lemon & green tea I have my Supergreens Elixir on an empty stomach so that the nutrients get into my system quickly. And begin working their magic as I go about my day....
I feel a little unprepared for the day without it!
January 18, 2025
Reply from WelleCo
Hi Victoria!
Thank you for sharing your feedback. We are so glad to hear you are feeling the well deserved benefits of The Super Elixir!
Stay Welle.
Phoebe
WelleCo Customer Experience Specialist.
I am trying to contact WelleCo for an undispatched product
I am trying to contact WelleCo, regarding an undispatched item. After submitting four forms, none has bothered to get back to me!
January 29, 2025
Unprompted review
Reply from WelleCo
Hi Sandra,
Thank-you for getting in touch.
We are so sorry to hear you faced delays when waiting for a response from our Customer Service Team regarding your un-dispatched order. This certainly does not meet our WelleCo standards and values and we apologise for this.
Our team have reached out to you via email, with an order update and have organised a replacement order to be sent to you.
We appreciate your patience during this time.
We look forward to continuing to support you on your wellness journey and if you require any further assistance, we are more than happy to help.
Phoebe
WelleCo Customer Experience Specialist.
My concerns were eventually resolved
Final edit:
This company has worked hard to put the situation right, and I appreciate the effort Phoebe put into working things out with me.
The only reason I didn't give the full 5 stars is that another agent was simultaneously emailing me with conflicting data, and an excuse that wasn't necessary, accurate, or solicited. Her suggested solution was nonsense, especially compared to how much Phoebe was able to help.
I'm finally ready to tell my story.
I placed an order which somehow accidentally got placed to my previous address. I messaged them immediately to fix this.
Customer service got back to me 2 days after I notified them of the situation to say there was nothing they could do as they'd just shipped my order. I ordered another month's worth of the elixir during the time I was ignored and dismissed, and then i decided to move on.
I've since noticed the customer service of other companies, where the empathy is higher, and where my partner was offered a refund or replace when she experienced a similar issue (apparently shopify was the cause).
The fact the customer service focused on sales as opposed to service was more distasteful than their mediocre product.
Elle probably got paid loads for the pics, and her ghostwriter did a good job.... but this company conned me.
EDIT: So the reply is asking for my order number, but not telling me how sending them ANOTHER email will change what I have written here.
I will send yet another email, and will report back if my experience this time is magically different.
October 10, 2024
Unprompted review
Reply from WelleCo
Hi there.
We are so sorry to hear of your recent experience with your WelleCo order. We greatly appreciate the time you have taken to share this with us and allowing us with the opportunity to improve.
So I can best assist you, do you mind sharing your order number?
Our community is the heart of our brand and this situation does not align with our core values as a brand.
I look forward to hearing from you.
Phoebe H
Customer Experience Specialist
Options for cancelling
For those having problems cancelling you can block payments via your bank or use the charge back facility on your bank card. You can also contact consumer rights in your country if the companies customer service does not reply. You do not have to settle for being ignored.
All green juices taste terrible,add other juices or make into a green smoothie. This is what i did with an alternative brand collagen drink which was pineapple flavoured. Spiriluna is a example of a strong taste, but you get used to it. I also created a smoothie with it.
I won't be ordering online now as the lack of customer care response makes the positive reviews look like AI reviews.
January 24, 2025
Unprompted review
Reply from WelleCo
Hi there.
We appreciate the time you have taken to share your feedback with us, however are sorry to hear you are disappointed.
We encourage our WelleCommunity to reach out to us via customerservice@welleco.com if they need to change, cancel or return an order. We are always happy to accomodate and do our best to assist.
If you have any specific questions or require assistance with a previous order please get in touch! Our community is the heart of our brand.
Stay Welle,
Phoebe H
Customer Experience Specialist
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