Bought the original, and have tried to drink it every day but it just tastes so bad, wish I'd tried a different flavour instead. Finished my month and don't think I'll buy again as it's expensive and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have only been using the super elixer for a few days and certainly feel the benefits of this product, less tired during the day better sleep , however this supplement contains vitamin B6 which is re... See more
Company replied
I purchased both the well eco evening elixir hot chocolate mix and the hydro protein elixir that you mix with water. The protein water is in the blackcurrant and pomegranate flavour and sadly has an a... See more
Company replied
Company details
Written by the company
The pioneer of ingestible wellness. WelleCo is an Australian born company, founded in 2014 by Elle Macpherson as a result of her own personal wellness journey and discoveries. Our carefully curated collection of wellness solutions is underpinned by Elle’s philosophy that, with wellness, you can live the life you’d only dreamed of living. Feeling strong and alive, capable and confident. WelleCo is committed to empowering you to own your wellness journey. Naturally.
Contact info
Australia
- welleco.co.uk
3.2
Average
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not really a review to be honest
Not really a review to be honest, but just a comment to the company. I am on here doing research before deciding whether or not to buy and one of the very first things I noticed is that you reply to all the customers with good comments and ignore the -ones. That’s a huge red flag. and poor Customer Service to say the least.
January 22, 2025
Unprompted review
Reply from WelleCo
Hi Shelley,
Thank-you for taking the time to get in touch.
We greatly appreciate your feedback in regards to our customer service.
We want to assure you that our WelleCommunity is the heart of our brand and we take pride in attending to all feedback - the good and bad.
We apologise if we have not previously responded in a timely manner, however appreciate your comments as this allows us to grow and improve.
Disappointed and red flags with their ingredients claiming to be gluten free when they are not!
I bought three of their products - super elixir that claims to be gluten free but it has gluten and I found out due to having a immediate reaction after taking it triggering a flare up / relapse that I have not had for almost two years by avoiding gluten. I am angry as I find their claim of being gluten free irresponsible, dishonest and reckless. I also bought the clarity capsules which again after finishing a whole tub - feel zero effect whatsoever. Finally the collagen is ok but there are better collagen powders out there. I would like to find out how they claim gluten free when the super elixir uses Barley as one main ingredient.
January 19, 2025
Unprompted review
Reply from WelleCo
Hi Cia,
Thank you for getting in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We sincerely appreciate you taking the time to provide us with your comments as this gives us valuable information to continue to improve.
Under the recently updated FSANZ labelling requirements, we are required to call out any ingredient containing wheat even when classified gluten free.
The wheatgrass in The Super Elixir is derived from the young leaves rather than the grain, which contains the allergenic protein and is therefore gluten free by ingredient. Every batch of The Super Elixir is also tested for gluten to ensure it’s gluten free.
I can confirm that The Super Elixir is 100% gluten free and safe for those with intolerance or coeliac disease.
If you have any further questions, please let me know.
Stay Welle,
Phoebe H
Customer Experience Specialist
Treats customers with contempt - AVOID
I tried the Super Elixir for a few months, but wasn't feeling any benefits. I had a blood test which showed that several biomarkers were unusually high - and my doctor said it was probably due to the fact that I was not absorbing the Super Elixir properly. She advised me to stop taking it. I went online to cancel my subscription, but unfortunately I saw that the payment for the next instalment had been taken out earlier that day. I tried to contact WelleCo online to say that I wanted to cancel the order, but I heard nothing and the package arrived in the post two days later. Since then I have tried to contact them again through the website and through customer services, but I have heard nothing. I find it extraordinary that a company with Elle MacPherson's name attached to it could treat its customers in this way. Firstly, by failing to warn them that the next instalment of a subscription is about to be taken from their bank account; secondly by stating that refunds are not accepted - which contravenes the statutory 14-day 'cooling off period' in the UK, under the Consumer Contract Regulations 2013; and thirdly by ignoring attempts to contact them. My advice to anyone considering buying this expensive product is to steer well clear. Hopefully this review will jolt them out of their complacency, but if not, I will be forced to take further action to get my money back.
December 19, 2024
Unprompted review
Reply from WelleCo
Hi Rebecca,
Thank-you for taking the time to get in touch.
We are sorry to hear of your recent experience when trying to cancel your order and reaching out to our Customer Service Team.
We send our community a reminder email prior to their upcoming subscription renewal and are sorry to hear that you did not receive this. We would love to help resolve this for you.
Can you please share your recent order number so our team can further assist you and provide you with a refund?
I look forward to hearing from you.
Stay Welle,
Phoebe H
Customer Experience Specialist
Where's the customer service for this company??!
Subscription order placed over 2 weeks ago and not a murmur of dispatch notification. Chased several times, via email and their contact form. Nothing, absolutely nothing. The products are not cheap and the non existent customer service should be better than this. Where is my order i paid good money for?!
December 30, 2024
Unprompted review
Reply from WelleCo
Hi Juliet,
Thank-you for taking the time to get in touch.
I am sorry to hear of your recent experience and would love to resolve this for you.
We aim to dispatch all orders within 24-48 hours of the order being placed. We apologise that this has not been your experience.
We would greatly appreciate if you could share your order number so our team can provide you with an update on your order and make further arrangements if necessary.
I look forward to hearing from you.
Phoebe H
Customer Experience Specialist
Taste no good
I bought the tree pack of The Super Elixir original (Pineapple and lime). It was my understanding that the taste would be more fruity, but i was very wrong. It literally taste of dried and blended greens, not in any ways nice. Im still on the first pack after 5 weeks. Its not enjoyable at all.
January 14, 2025
Unprompted review
Reply from WelleCo
Hi Rikke,
Thank-you for taking the time to get in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed and The Super Elixir isn't as you expected.
The Super Elixir is a greens powder, with Barley Grass and Wheat Grass as one of the primary ingredients within the formulation, so therefore will have an underlying earthy taste.
Whilst we have customer's who definitely drink The Super Elixir on it's own or we recommend to also put into smoothies alongside Frozen Fruit, Vegetables and the Nourishing Protein.
We would love to send you an alternative flavour for you to try. Our team have reached out to you via email with further information.
Stay Welle,
Phoebe H
Customer Experience Specialist
Excellent Product
The Evening Elixir has become my ritual night time drink that I look forward to before bed. Great tasting combined with all the ingredients I was looking for.
December 21, 2024
Reply from WelleCo
Hi Karen,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear you’re loving The Evening Elixir and that it’s become a positive part of your wellness routine. We look forward to continuing to support you on your beauty-through-wellness journey
Stay Welle,
Kate
Customer Experience Manager
I believe in the Welleco products
The information provided is thorough and comprehensive. The videos also helped convince me to try the products. My own experience is similar and I was trying to find a resolution that would help to improve my daily life and routine. Overall, my skin has improved and my sleep is much better. Hopefully, I will see more results over time.
December 18, 2024
Reply from WelleCo
Hi Suzanne,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Amazing products.
Amazing products.
I’m using the Elixir since 2018 is a game changer.
December 20, 2024
Reply from WelleCo
Hi Laura,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Delivered safely and great product to…
Delivered safely and great product to help my partner sleep better
December 20, 2024
Reply from WelleCo
Hi Annie,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Rubbish Service
Hi - I'm trying to cancel my subscription with them and have been trying for 3 months and they keep charging me. Does anyone have their contact number?
January 8, 2025
Unprompted review
Reply from WelleCo
Hi Shivani,
Thank-you for getting in touch.
I am sorry to hear you recently had trouble cancelling your subscription.
I can confirm that your subscription has now been cancelled.
Please reach out to our Customer Service Team via customerservice@welleco.com if you require any further assistance!
Stay Welle,
Phoebe H
Customer Experience Specialist
Super elixer blood orange
I bought the super elixer in blood orange, tastes great and I experience healthy benefits on my stomach. Mixes very well with water, but not with juice unfortunately. Customer service is very friendly; my discount code did not work, so I got an extra discount on my order.
January 5, 2025
Unprompted review
Reply from WelleCo
Hi Martine,
Thank you so much for taking the time share your feedback!
We’re thrilled to hear about your positive experience with WelleCo and our Customer Service Team. We are excited to continue supporting you on your beauty-through-wellness journey.
If you require any further assistance, please let us know.
Stay Welle,
Kate
Customer Experience Manager
I am writing to express my concerns…
I am writing to express my concerns regarding a recent order I placed with your company. I purchased a powder product from Welle, and simultaneously ordered the same powder from another company same product.Upon receiving both products, I noticed several discrepancies that have led to my dissatisfaction and doubts about the quality and authenticity of your product.
Firstly, the powder from Welle differs in color compared to the one from the other company. This variation raises questions about the consistency and quality control of your products. Additionally, the bottle you sent to me with the powder, its leaking.
These issues have caused me to question the reliability and trustworthiness of Welle as a supplier. I am now hesitant to place future orders and am concerned about the safety and efficacy of the product I received.
I kindly request an explanation for the differences in product appearance and the leaking bottle. Furthermore, I would appreciate information on the measures Welle takes to ensure product quality and consistency. Your prompt response will assist me in deciding whether to continue purchasing from your company.
January 1, 2025
Unprompted review
Reply from WelleCo
Hi Alina,
Thank you for getting in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do however, sincerely appreciate you taking the time to provide us with your comments as this gives us valuable information to continue to improve.
Every batch of WelleCo product undergoes a stringent quality testing regime, to ensure each batch complies with global regulatory standards, including the FDA and World Health Organisation (WHO) recommendations and requirements.
We would greatly appreciate if you could share the batch number of both products with us so our Quality Control Team can further investigate.
We would love to send you a replacement order, if you could share your original order number, our team can certainly arrange this!
I look forward to hearing from you.
Stay Welle,
Phoebe H
Customer Experience Specialist
Reply from WelleCo
Hi Maria,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Reply from WelleCo
Hi Caroline,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Wrong flavour sent and didn’t skip the…
Wrong flavour sent and didn’t skip the order
December 14, 2024
Reply from WelleCo
Hi Veronika.
We are so sorry to hear of your recent experience when receiving your order.
We would love to resolve this for you and would like to arrange for the correct flavour to be sent to you.
Our team have reached out to you via email with further clarification and information in regards to your subscription account.
Stay Welle,
Phoebe H
Customer Experience Specialist
Good quality product
So far I’ve tried a few of the WelleCo products and I have found all of them good quality. My favourite is the Super Elixir, in particular I have noticed my energy levels improve and less brain fog in the morning. I would recommend.
December 20, 2024
Reply from WelleCo
Hi Shelley,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Feeling good!
I’ve been taking the collagen, super elixir and evening elixir for a few months now and all I can say is that this is the first Christmas in about 4 years that I haven’t got sick the moment I wound down from work!
December 15, 2024
Reply from WelleCo
Hi Rachel,
Thank you so much for taking the time to share this great feedback!
We’re thrilled that the products have made such a positive impact on your health and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Great product that tastes good!!
I definitely feel the difference taking this, I was sceptic at first but I have more energy and my skin is much brighter.
December 14, 2024
Reply from WelleCo
Hi Sarah,
Thank you so much for taking the time to share this great feedback with us!
We’re thrilled that our product has made a difference in your life, and we’re excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Simply love the Super Elixir!
Easy ordering on the App. Have seen an increase in energy levels since starting the Super Elixir daily, such a difference! Thank you!
December 13, 2024
Reply from WelleCo
Hi Allison,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Sadly over priced
Sadly over priced, no benefits over many months of use. Sorry Elle, not living up to the standards you endorsed.
December 27, 2024
Unprompted review
Reply from WelleCo
Hi Sasha,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I am very sorry to hear that The Super Elixir is not as you expected.
We understand that our price point may seem high, the cost reflects the premium ingredients we have carefully picked to create The Super Elixir.
We understand that wellness looks different to everyone and that this blend may not be suitable for you.
We would love to offer you an alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.
Stay welle,
Phoebe
WelleCo Customer Experience Specialist.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.