Ordered product on 22nd march received email 31st march stating that “ Order #xxxxx was canceled at your request and your payment has not yet been refunded.” I made no such request. Tried contacting t... See more
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See what reviewers are saying
Ordered Maca Root Vitamin Liquid Drops, they arrived well packaged, but both products had leaked all over packaging indicating that there are issues with the seals and therefore not safe for human con... See more
I’ve ordered twice from this company. Both times they’ve cancelled the order as the products are out of stock. However, they are still showing as in stock and can be ordereed.
Recomordered tome by a friend who had amazing results using the Marine Cholesterol. Ordered online, saved money by ordering two and recieved 35% off my firdt order and free postage. They would h... See more
Company details
Written by the company
The Wellness Factory was founded in 2020 by SVC Labs - the creators of some of the best supplement brands in the UK and worldwide, including Core, Farmassis+, Balance, and Core Nutrition.
Contact info
Unit 1, Gatwick Distribution Centre, Whittle Way, RH10 9RW, Crawley, United Kingdom
- 01293 265550
- hello@wellness-factory.co.uk
- wellness-factory.co.uk
3.2
Average
174 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Good value
Early days yet for a proper review, hence 4 stars but seems good value for money.
July 17, 2023
I love the balance products
May 13, 2023
Excellent company
Excellent company. Cheaper than the rest. Efficient and Speedy delivery. Free over £25
May 8, 2023
Efficient delivery
It's difficult to gauge how well the product is working as I have only just started it, but the company appear very efficient when ordering. Delivery, packaging etc. very good!
May 12, 2023
Unprompted review
Impressed by the customer care given
Impressed by the customer care given, quick despatch and friendly .
April 20, 2023
Excellent selection of products
Excellent selection of products, great value and delivery was very quick. Thank you
April 13, 2023
Unprompted review
Very prompt delivery and good product
Very prompt delivery and package was securely packed without being excessive.
Mullein drops have a pleasnt coconut taste and are easy to use and seem to have helped to ease my lingering chesty cough
April 2, 2023
Vitamin d3 & k2 spray
Vitamin d3 & k2 spray. Love this product delivery very quick and very well packaged.
March 19, 2023
great service
February 6, 2023
Fast delivery,good quality,affordable…
Fast delivery,good quality,affordable price
Definitely will buy again
January 27, 2023
I every time buying ashwaganda and…
I every time buying ashwaganda and vitamin b12 in this shop. Never let me down , best of the best
January 28, 2023
Unprompted review
Brexit is the stupidest
Great shop and stuff: but unpleasant surprise: in order to receive the good I have to pay 80% surplus in VAT, import taxes and costs, because of you idiotic leaving of the EU. does not help buying british. do you have a european site that doesn't send their goods out of UK?
January 9, 2023
Reply from Wellness Factory
Hi there, I'm really sorry to hear this. If you could drop us an email to hello@wellness-factory.co.uk our customer service team will be in contact with you right away to help resolve this for you.
Recommend by a friend who has had good results
Recomordered tome by a friend who had amazing results using the Marine Cholesterol. Ordered online, saved money by ordering two and recieved 35% off my firdt order and free postage.
They would have arrived sooner but for the postal strike.
I've only just started taking the capsules so can't comment on the results but I'm hoping they work to help my skin and nails.
December 21, 2022
Balance B12Drops
I ordered Balance Vitamin B12 drops.
Delivery was slow despite having paid for delivery, but i understand as the postal strike has held parcels up.There was no tracking information available.
The product... well the bottle is awful. A very strange opening with a sort of double collar, I will pour it into a better one from another company. I really didn't like the taste which was supposed to be berry flavour so won't be ordering this product again.
December 19, 2022
Unprompted review
I cant give a review on something I…
I cant give a review on something I haven't received. I received an email to say my order shipped but the tracking number holds no information or update from Royal Mail. Hopefully it will come soon. I have emailed customer services, as its the weekend wont get a reply just yet. However Im hoping they can help.
December 18, 2022
Quality product that works
Quality product that works, ordered and delivered efficiently
November 30, 2022
Excelent
Excelent , I am usuną some product for last year , always happy , more then happy ! Their matcha saved my life in my work , never had better tea!
November 22, 2022
Vitamin d3 + k2
Great vitamins and good price, first time ordering vitamins from wellness factory, shipping very fast, good experience thanks
November 9, 2022
Unprompted review
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