Wellness Factory Reviews 

174
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Ordered product on 22nd march received email 31st march stating that “ Order #xxxxx was canceled at your request and your payment has not yet been refunded.” I made no such request. Tried contacting t... See more

Rated 4 out of 5 stars

Ordered Maca Root Vitamin Liquid Drops, they arrived well packaged, but both products had leaked all over packaging indicating that there are issues with the seals and therefore not safe for human con... See more

Rated 1 out of 5 stars

I’ve ordered twice from this company. Both times they’ve cancelled the order as the products are out of stock. However, they are still showing as in stock and can be ordereed.

Rated 5 out of 5 stars

Recomordered tome by a friend who had amazing results using the Marine Cholesterol. Ordered online, saved money by ordering two and recieved 35% off my firdt order and free postage. They would h... See more

Company details

  1. Vitamin and Supplements Store

Written by the company

The Wellness Factory was founded in 2020 by SVC Labs - the creators of some of the best supplement brands in the UK and worldwide, including Core, Farmassis+, Balance, and Core Nutrition.


Contact info

3.2

Average

TrustScore 3 out of 5

174 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.2

All reviews

(174)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Started using Wellness Factory when Amazon stopped doing the item I use on repeat. I found it cheaper here even with postage. Good service and speedy postage

August 6, 2022
Rated 3 out of 5 stars

Took around 5-6 days to get the parcel

Took around 5-6 days to get the parcel, which isn't too bad considering my location. However I don't know what's the the situation with those fake royal mail tracking numbers. Everyone knows that royal mail tracking numbers are starting with 2 letters and also ending with 2 letters.

July 17, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service. Will definitely be ordering again soon. Quick delivery & kept me informed when to expect my order. The vitamins themselves are so good. Highly recommend.

May 15, 2022
Rated 4 out of 5 stars

I have only ordered once from this…

I have only ordered once from this company, and I am so far impressed with their service. The period between ordering to dispatch was very quick & I received an update email very promptly. All of which I appreciated ( as many other companies do not send any emails whatsoever ) I would not hesitate at all to place any future orders with them. overall very satisfied. However I am deducting one star, as they only offer one method of shipping presently ( If I'm honest it was the reason I delayed placing my order ) If they expanded on this I would definitely consider ordering more often. I personally would prefer a courier option rather than just standard mail.

February 23, 2022
Rated 1 out of 5 stars

Been waiting over a week for my order

Been waiting over a week for my order, and still no delivery.

January 11, 2022
Wellness Factory logo

Reply from Wellness Factory

Hi there, I'm really sorry to hear that your order hasn't reached you yet. Our customer service team will be in contact with you right away to help resolve this for you.

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