Ordered product on 22nd march received email 31st march stating that “ Order #xxxxx was canceled at your request and your payment has not yet been refunded.” I made no such request. Tried contacting t... See more
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Ordered Maca Root Vitamin Liquid Drops, they arrived well packaged, but both products had leaked all over packaging indicating that there are issues with the seals and therefore not safe for human con... See more
I’ve ordered twice from this company. Both times they’ve cancelled the order as the products are out of stock. However, they are still showing as in stock and can be ordereed.
Recomordered tome by a friend who had amazing results using the Marine Cholesterol. Ordered online, saved money by ordering two and recieved 35% off my firdt order and free postage. They would h... See more
Company details
Written by the company
The Wellness Factory was founded in 2020 by SVC Labs - the creators of some of the best supplement brands in the UK and worldwide, including Core, Farmassis+, Balance, and Core Nutrition.
Contact info
Unit 1, Gatwick Distribution Centre, Whittle Way, RH10 9RW, Crawley, United Kingdom
- 01293 265550
- hello@wellness-factory.co.uk
- wellness-factory.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Ordered on 7th September and got an…
Ordered on 7th September and got an email saying 48hrs delivery but still no delivery and the tracker just says we will update when we deliver so im disappointed as this was my first oder with this company 😞
Highly recommend
Started using Wellness Factory when Amazon stopped doing the item I use on repeat. I found it cheaper here even with postage. Good service and speedy postage
Took around 5-6 days to get the parcel
Took around 5-6 days to get the parcel, which isn't too bad considering my location. However I don't know what's the the situation with those fake royal mail tracking numbers. Everyone knows that royal mail tracking numbers are starting with 2 letters and also ending with 2 letters.
Order arrived good product
Excellent service
Excellent service. Will definitely be ordering again soon. Quick delivery & kept me informed when to expect my order. The vitamins themselves are so good. Highly recommend.
Super fast great product
Excellent overall
Excellent overall, look forward to using them again if their prices stay so competitive! 👍
I still have not received the products…
I still have not received the products I ordered on 11th march, I will update my review when products are delivered
Excellent product
Excellent product. I love the discount vouchers I received and look forward to purchasing from them again
Absolutely loving the liquid…
Absolutely loving the liquid chlorophyll! It’s a magic potion for healthy life❤️
Everything was perfect
Everything was perfect. From the delivery to the packaging and to the product it self.
I have only ordered once from this…
I have only ordered once from this company, and I am so far impressed with their service. The period between ordering to dispatch was very quick & I received an update email very promptly. All of which I appreciated ( as many other companies do not send any emails whatsoever ) I would not hesitate at all to place any future orders with them. overall very satisfied. However I am deducting one star, as they only offer one method of shipping presently ( If I'm honest it was the reason I delayed placing my order ) If they expanded on this I would definitely consider ordering more often. I personally would prefer a courier option rather than just standard mail.
Been waiting over a week for my order
Been waiting over a week for my order, and still no delivery.

Reply from Wellness Factory
Balance Algae Based Omega3 Vegan Drops
Balance Algae Based Omega3 Vegan Drops: The order arrived promptly. On paper the product has the best £/active ingredient ratio I could find. Tastes OK and easy to dose.
I love your products but my shipment…
I love your products but my shipment still has not arrived!
Next day = Next week (good customer service though)
Paid for next day delivery around £7 with dpd, and it arrived 6 days later. They did refund me the postage so not a complete disaster but was annoying to have to wait 6 days for something I wanted next day.
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