Ordered product on 22nd march received email 31st march stating that “ Order #xxxxx was canceled at your request and your payment has not yet been refunded.” I made no such request. Tried contacting t... See more
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See what reviewers are saying
Ordered Maca Root Vitamin Liquid Drops, they arrived well packaged, but both products had leaked all over packaging indicating that there are issues with the seals and therefore not safe for human con... See more
I’ve ordered twice from this company. Both times they’ve cancelled the order as the products are out of stock. However, they are still showing as in stock and can be ordereed.
Recomordered tome by a friend who had amazing results using the Marine Cholesterol. Ordered online, saved money by ordering two and recieved 35% off my firdt order and free postage. They would h... See more
Company details
Written by the company
The Wellness Factory was founded in 2020 by SVC Labs - the creators of some of the best supplement brands in the UK and worldwide, including Core, Farmassis+, Balance, and Core Nutrition.
Contact info
Unit 1, Gatwick Distribution Centre, Whittle Way, RH10 9RW, Crawley, United Kingdom
- 01293 265550
- hello@wellness-factory.co.uk
- wellness-factory.co.uk
3.2
Average
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Excellent customer service
Excellent customer service
Had an issue, promptly solved in an excellent manner. Would recommend without hesitation. Also products are very good
November 18, 2021
Great product and perfect customer service
Love all the products I got and customer service is 10/10. I ordered something on pre order not knowing it would take the whole order a month to get here but after speaking to someone on the online chat I change that item for something else and got my order quicker. They made it easy for me. Also when asking for help with the creamer as I wanted to know if I can use it in smoothie rather than hot drinks someone got back to me quickly with an answer. Will definitely order from here again.
November 17, 2021
Great product at a great price.
November 10, 2021
I love the products as I have both the…
I love the products as I have both the cooling and deep heat hemp creams, excellent service
November 7, 2021
I would be purchasing it again it…
I will be purchasing it again it worked out for me!!!
October 25, 2021
Excellent choice and quality
Bought from the Wellness Factory a couple of times. Excellent choice, price and very quick delivery.
October 12, 2021
Great service very reliable Thankyou
September 27, 2021
Brilliant
I have ordered on a couple of occasions the chlorophyll drops. It’s a brilliant product with brilliant benefits for the skin. The product is tasteless when added to water which is a bonus.
My only gripe is paying for postage and packaging on products that are already pricy.
August 13, 2021
Excellent product and service
Excellent product and service! Definitely will continue doing business.
July 8, 2021
Delivery was quick and product arrived…
Delivery was quick and product arrived intact! I am yet to use all the product so I cannot comment on the result.
July 7, 2021
Reply from Wellness Factory
Hi There, I'm really sorry to hear that you haven't had a response from us. Please contact us at your earliest convince. So we can sort this out for you.
Email: hello@wellness-factory.co.uk
Phone: 01293 265550
Speedy delivery x
June 4, 2021
I will buy again!
I received my order quickly. I am very impressed with the quality of their products, I will definitely buy again.
June 2, 2021
Complaint sorted
Not happy with original delivery time, however Andy sorted out the problem
April 26, 2021
Reply from Wellness Factory
Hi There, I'm sorry to hear your order has been delayed. We are currently working on a solution to make sure delays aren't happening. We'd love the opportunity to help put this right for you. Please contact us at your earliest convenience.
Email: hello@wellness-factory.co.uk
Phone: 01293 265550
great range of products
The Wellness Factory is a really good site and I found it easy to find what I wanted from the good range on offer. Very competitive prices and good delivery. I will definitely use them again.
April 7, 2021
Unprompted review
Amazing product ranges
Amazing product ranges. Customer service is super friendly can't recommend it enough!!
April 7, 2021
Unprompted review
This is a great site
This is a great site. I've been looking for liquid vitamins and hadn't found many options, but these guys have a great selection so glad I found them. I had a query on one product too and they got back right away.
April 7, 2021
Unprompted review
Quick, easy, and sell all my fave brands
They sell loads of my favourite brands which makes it so easy to shop for multiple brands and only have to pay for 1 shipment! Website was easy to use, delivery was super quick, and I got 25% off my order so can't complain!
April 7, 2021
Unprompted review
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