Ordered product on 22nd march received email 31st march stating that “ Order #xxxxx was canceled at your request and your payment has not yet been refunded.” I made no such request. Tried contacting t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered Maca Root Vitamin Liquid Drops, they arrived well packaged, but both products had leaked all over packaging indicating that there are issues with the seals and therefore not safe for human con... See more
I’ve ordered twice from this company. Both times they’ve cancelled the order as the products are out of stock. However, they are still showing as in stock and can be ordereed.
Recomordered tome by a friend who had amazing results using the Marine Cholesterol. Ordered online, saved money by ordering two and recieved 35% off my firdt order and free postage. They would h... See more
Company details
Written by the company
The Wellness Factory was founded in 2020 by SVC Labs - the creators of some of the best supplement brands in the UK and worldwide, including Core, Farmassis+, Balance, and Core Nutrition.
Contact info
Unit 1, Gatwick Distribution Centre, Whittle Way, RH10 9RW, Crawley, United Kingdom
- 01293 265550
- hello@wellness-factory.co.uk
- wellness-factory.co.uk
3.2
Average
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic shop
Very easy to use. So happy with the products. I will buy again for sure!
April 7, 2021
Unprompted review
Easy and efficient!
Really easy to navigate and I was able to find the exact products I needed. Will be shopping here again!
April 7, 2021
Unprompted review
Impressive selection of vegan brands
Impressive selection of vegan brands, loads of useful information and fast delivery - definitely recommend!
April 7, 2021
Unprompted review
Fabulous service and products
Fabulous service and products, I highly recommend Wellness factory.
April 6, 2021
Unprompted review
easy to navigate site
easy to navigate site , good value for money would recommend.
April 6, 2021
Unprompted review
Wide ranging product offering at…
Wide ranging product offering at significantly lower prices than some competing sites, impressed
March 26, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.