Had ordered a bathroom suite that needed changing. Paul on customer service was first class and sorted everything out despite me causing some confusion! Had to ring up again and got the same level of... See more
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Steven was very helpful,polite and knowledgeable,the store was very clean and tidy,being open plan we were able to see all the items on display,which helped to make our choice of purchase much easier.... See more
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Good quality products. Bought the Old London vanity unit and sink, and 10mm shower wall panels, both excellent and cheaper than on other sites. Delivery service on time and had update notifications.... See more
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I had read some reviews of this company and was a bit worried as I’d already placed my order ! Thankfully transaction was easy and smooth . They were the only store that stocked the taps I needed a... See more
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Company details
Written by the company
Welcome to We Love Bathrooms, where passion meets expertise in creating your dream bathroom oasis! Led by an award-winning team boasting over 40 years of dedicated service to both the public and trade, We Love Bathrooms is your ultimate destination for all things bath-related. Nestled in the heart of Wigan, our expansive showroom beckons with a tantalizing array of bathroom wonders, ready to inspire your next renovation project. Can't make it to the showroom? No worries! Our superb online website brings the showroom experience right to your fingertips, allowing you to browse, dream, and plan from the comfort of your own home. And for those who prefer the convenience of quick pickups, our click-and-collect counter ensures a seamless shopping experience every time. At We Love Bathrooms, we believe that everyone deserves a bathroom they truly adore, which is why we're committed to offering top-quality products at prices that won't break the bank. Whether you're seeking sleek modern designs or timeless classics, you'll find the perfect match among our carefully curated collection. So why wait? Join the We Love Bathrooms family today and discover a world of endless possibilities for your home. Because when it comes to bathrooms, love is always in the air at We Love Bathrooms. We Love Bathrooms - Where Your Dream Bathroom Awaits!
Contact info
182 Wallgate, WN3 4AL, Wigan, United Kingdom
- 01942 311234
- sales@welove.co.uk
- welove.co.uk
3.9
Great
4K reviews
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We ordered and requested delivery 10…
We ordered and requested delivery 10 days later which was noted on our order. Out of the blue we received a text the next day after ordering at 545pm saying our order was out for delivery the next day. We were away they said they didnt know why it had been despatched and said if no one in it would be returned to them. We didnt feel happy at all about that in case ut was left so at very short notice arranged for a family member to be at our property. No phone call back to us from welove after speaking to them telling them what they had done
July 2, 2026
Reply from We Love Bathrooms
Thank you for taking the time to leave your feedback. We are very sorry for the confusion and inconvenience caused by the delivery of your order.
We completely understand your frustration. You had specifically requested delivery for a date 10 days after placing your order, so receiving a text message advising that your order was due for delivery the very next day was understandably unexpected and inconvenient, particularly as you were away from home.
Having reviewed the order, it appears that when it migrated to our main system, it was unfortunately processed as a standard delivery rather than retaining the requested delivery date. We sincerely apologise for this error.
We also appreciate that you had to make last-minute arrangements for a family member to be at your property, which was far from ideal. We understand the concern that the goods could have been left unattended, and we're sorry for the unnecessary stress this caused.
The final note on your order from the member of our team you spoke with advised that, should the delivery arrive, you were to refuse it so that our customer service team could immediately raise a replacement order for delivery on your originally requested date. We apologise if this was not communicated as clearly as it should have been and that you did not receive the follow-up call you were expecting.
Please accept our sincere apologies for the experience you had. This is not the standard of service we aim to provide, and your feedback has been noted so we can continue to improve our processes and prevent similar issues in the future.
Kind regards,
Stuart
Customer Service
Great products
Great products, great price delivered so quickly will definitely use again if I need anything else and would highly recommend
July 1, 2026
Reply from We Love Bathrooms
Thank you so much for your fantastic review! 🌟
We're thrilled to hear that you were so pleased with your experience. It's wonderful to know that you found our products to be of great quality, our prices competitive, and that your order arrived so quickly.
We work hard to offer the perfect combination of quality, value, and fast, reliable delivery, so it's fantastic to hear that we delivered on all three. We know how important it is for customers to receive their orders promptly, especially when working on home improvement projects, and we're delighted that your delivery exceeded your expectations.
It's especially rewarding to hear that you would choose We Love Bathrooms again and that you would highly recommend us to others. There really is no greater compliment, and we're incredibly grateful for your trust and support.
Thank you once again for taking the time to share your experience. We truly appreciate your kind words and look forward to helping you with any future bathroom projects!
Kind regards
Stuart
Customer Service
What made the difference today was your…
What made the difference today was your sale assistant Jonny. Helpful, parts of my order were not in stock. So he was able to find alternatives.
As being in the trade for over 40 years, very helpful.
July 3, 2026
Reply from We Love Bathrooms
Thank you so much for your fantastic review! 🌟
We're absolutely delighted to hear that Jonny made such a positive difference to your experience. We'll be sure to pass your kind comments on to him, as we know he'll really appreciate your feedback.
It's great to hear that when some of the items you wanted weren't available, Jonny was able to use his product knowledge to recommend suitable alternatives and keep your order moving. We understand how important it is to find the right solution without unnecessary delays, especially for customers working on active projects.
Knowing that you've been in the trade for over 40 years makes your comments even more appreciated. Receiving such positive feedback from someone with your level of experience is a real compliment to both Jonny and the team, and we're proud that we were able to provide the level of service you expected.
Thank you once again for choosing We Love Bathrooms and for taking the time to share your experience. We truly value your support and look forward to assisting you with many more projects in the future!
Kind regards
Stuart
Customer Service
The products were as expected however…
The products were as expected however the delivery service was unhelpful.
I am 82 and the driver was very curt when asked if he would take the goods to my front door. He refused and was indifferent to the possibility of items getting stolen when left by the roadside.
July 1, 2026
Reply from We Love Bathrooms
Thank you for taking the time to share your feedback. 🌟
We're pleased to hear that you were happy with the products you received and that they met your expectations. However, we're very sorry to learn that your delivery experience fell short of the standard we aim to provide.
We completely understand your concerns, particularly given your circumstances. We appreciate that having items left by the roadside was worrying, and we're sorry that the interaction with the delivery driver left you feeling disappointed. While our delivery partners do have specific insurance and health and safety guidelines regarding where they are able to place goods, we always expect them to communicate these politely and with consideration for our customers.
Your comments have been noted, and we'll ensure they are passed on to the delivery provider so they can review the service you received. Customer feedback is invaluable in helping us improve both our own service and that of our delivery partners.
Thank you again for bringing this to our attention and for choosing We Love Bathrooms. We genuinely appreciate your feedback and hope we'll have the opportunity to provide you with a much better overall experience in the future.
Kind regards
Stuart
Customer Service
Reply from We Love Bathrooms
Thank you so much for your kind review! 🌟
We're delighted to hear that you found the whole experience easy and straightforward. We believe that ordering your bathroom products should be simple and hassle-free, so it's wonderful to know we've delivered exactly that.
Our team works hard to make every stage of the process as smooth as possible, from browsing our website and placing an order through to delivery and customer support. It's always great to receive feedback confirming that we've made the experience quick and convenient for our customers.
Thank you again for choosing We Love Bathrooms and for taking the time to leave your review. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
kind regards
Stuart
Customer Service
Very resenable price easy buying purchases online
It's very easy buying purchases online and fast results.
July 2, 2026
Reply from We Love Bathrooms
Thank you so much for your kind review! 🌟
We're delighted to hear that you found our prices competitive and that your online shopping experience was quick and straightforward. We work hard to make purchasing from our website as easy as possible, so it's fantastic to know that you were able to find what you needed and place your order with ease.
Providing excellent value for money alongside a simple and efficient ordering process is something we pride ourselves on. Whether you're purchasing a single item or planning a complete bathroom renovation, our goal is to make every step of the process smooth and hassle-free.
We're so pleased that your experience has been a positive one so far, and we hope you're just as delighted with your products when they arrive.
Thank you again for choosing We Love Bathrooms and for taking the time to leave your feedback. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
Selling baths that aren’t comparable either UK pipes
I bought a bath from WLB via eBay. Turns out it has European pipes/waste etc . No mention was made of this in the listing, no adaptor included. The appropriate sized parts were not to be found on any uk site, meaning the bath couldn’t be fitted. I tried on numerous occasions to contact by phone, eventually I got through only to be told that they wouldn’t speak to customers that bought through eBay on the phone. I messaged many times, had to wait for a response which was always polite but completely unhelpful. They asked their supplier for advice and the supplier said they didn’t realise it didn’t have British standard pipes. In the end they said they would collect the bath, which is pretty hopeless as we just wanted an adaptor, but had to agree. That was three weeks ago, no response to my messages asking when they’ll collect. I paid £700 for the bath, 42 years of plumbing experience couldn’t find a reliable, insurance valid solution. THEY ARE STILL SELLING THE BATH! Hopeless, awful company, a total rip off. AVOID, there are so many bathroom companies out there, go to one with integrity and customer service.
June 2, 2026
Unprompted review
Reply from We Love Bathrooms
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about your experience and appreciate the frustration this situation has caused.
Having reviewed your comments, we would like to investigate this further as the issue you have described is highly unusual and not something that has been reported to us previously. We sell a significant number of baths across our product portfolio, and if there were a production or compatibility issue of this nature, we are confident it would have been highlighted by other customers long before now.
As your purchase was made through our eBay store, we have requested your order reference via Trustpilot so that we can locate the order and investigate the matter fully with our eBay team and the manufacturer. Without these details, we are unfortunately unable to review the history of your case or establish exactly what has occurred.
We are sorry if you were disappointed with the communication you received. eBay orders are managed through the eBay messaging system to ensure there is a complete record of all correspondence, which is why our team directed communication through that channel.
We would genuinely like the opportunity to investigate your concerns properly and understand what has happened. If you could provide your order details in response to our Trustpilot request, we will review the matter with both our eBay team and the supplier and come back to you with our findings.
Kind regards,
Stuart
Customer service
Fantastic service from sales team
July 2, 2026
Reply from We Love Bathrooms
Thank you so much for your fantastic review! 🌟
We're delighted to hear that you received such great service from our sales team. Providing friendly, knowledgeable, and professional support is something we take great pride in, so it's wonderful to know that your experience was such a positive one.
Our sales team is always happy to help, whether it's answering questions, offering product advice, or helping customers find the perfect products for their bathroom project. It's great to hear that their service made a lasting impression.
We'll be sure to pass your kind comments on to the team, as they'll be thrilled to know their efforts are appreciated.
Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
Great choice, decent price.
On the site, I found a great choice of items at all price levels. It was easy to make my choice of goods, and drop them in the basket. Great for making changes as you go along, too.
Payment is made secure and simple.
Communication regarding the status of the order was clear, and delivery was excellent.
June 27, 2026
Reply from We Love Bathrooms
Thank you so much for your fantastic review! 🌟
We're delighted to hear that you enjoyed your shopping experience with us from start to finish. It's wonderful to know that you found a great selection of products across a range of price points, making it easy to find exactly what you were looking for.
We're especially pleased that you found our website straightforward to use. We've designed it to make browsing, comparing products, and updating your basket as simple as possible, so it's great to hear that this made your purchasing experience smooth and convenient.
It's also fantastic to know that you found the checkout process secure and easy to complete. We understand how important it is for customers to feel confident when placing an order online, so we're glad this met your expectations.
We're equally pleased that our communication kept you well informed throughout your order and that your delivery experience was excellent. Keeping our customers updated every step of the way is something we strive for, and it's great to know this contributed to such a positive overall experience.
Thank you again for taking the time to leave such a thoughtful review and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
Reply from We Love Bathrooms
Thank you so much for your kind review! 🌟
We're delighted to hear that you found our staff to be polite and helpful. Providing friendly, approachable, and knowledgeable customer service is something we take great pride in, so it's wonderful to know that our team made your experience a positive one.
Whether it's answering questions, offering product advice, or helping with an order, our goal is always to ensure every customer feels supported and valued. Feedback like yours means a great deal to us and lets our team know that their hard work is appreciated.
Thank you again for choosing We Love Bathrooms and for taking the time to leave your review. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
Reply from We Love Bathrooms
Thank you so much for your kind review! 🌟
We're delighted to hear that you found our prices competitive and the ordering process quick and easy. We believe that shopping for your bathroom should be simple, convenient, and offer great value, so it's fantastic to know that your experience reflected exactly that.
We work hard to keep our prices competitive while offering a wide range of quality products, ensuring our customers get excellent value without compromising on quality. It's also great to hear that you found placing your order straightforward, as we've designed our website to make browsing and purchasing as easy and hassle-free as possible.
Thank you again for choosing We Love Bathrooms and for taking the time to leave your feedback. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
Very quick efficient service.
July 1, 2026
Reply from We Love Bathrooms
Thank you so much for your wonderful review! 🌟
We're delighted to hear that you were pleased with the quick and efficient service you received. We know how important it is for our customers to receive prompt, reliable service, especially when working on bathroom renovations or home improvement projects, so it's fantastic to know we met your expectations.
Our team works hard to ensure that every order is processed smoothly and efficiently, while providing the highest level of customer care from start to finish. Feedback like yours lets us know that we're delivering the experience we strive for every day.
Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
Good choice of bathroom goods.
July 1, 2026
Reply from We Love Bathrooms
Thank you so much for your kind review! 🌟
We're delighted to hear that you were pleased with the range of bathroom products we have to offer. We work hard to provide a wide selection of quality products, whether you're looking for a complete bathroom suite, tiles, furniture, showers, taps, or accessories, so it's wonderful to know that you found plenty of choice.
Our aim is to cater for every style, budget, and project, making it easy for our customers to find exactly what they need all in one place. We regularly update and expand our product range to ensure we continue offering the latest designs alongside trusted favourites.
Thank you again for taking the time to share your feedback and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
Answer to previous comment
I now understand the confusion. However, the courier Arrow XL need to have a system whereby the customer can reply to their messages. It states do not reply to this message. I therefore take back my negative comments as you have explained very well all the confusion. You actually operate a very good service.
July 1, 2026
Reply from We Love Bathrooms
Thank you for taking the time to leave your review.
We are sorry to hear that you were disappointed with your experience.
Having reviewed your order, we can see that the original shower tray was booked for delivery with Arrow XL. Upon checking with the courier, they have advised that they received a response to their delivery booking request stating that the goods were no longer required, and as a result they began the process of returning the tray back to us. At that stage, we had not received any communication from yourself requesting that the order be cancelled or returned.
When you later contacted us to advise that you had not received the delivery, we raised a replacement order immediately to avoid any further delay whilst the courier investigated what had happened to the original shipment.
Following this, you contacted us again to advise that the replacement tray had the waste outlet in the wrong position. The replacement had simply been raised as an identical replacement for the product you originally ordered. Once we advised that we could supply an alternative tray with the waste positioned as you required, you decided not to proceed as there was a price difference and instead requested that the order be cancelled.
We appreciate that this was a frustrating experience and apologise for the inconvenience caused. We continually review feedback relating to our delivery partners to help improve the service we provide.
Kind regards,
Stuart
Customer Services
EXCELLENT COMPANY THAT STEPPED UP AND…
EXCELLENT COMPANY THAT STEPPED UP AND DELIVERED IN OUR HOUR OF NEED . COULD NOT RECOMMEND HIGHLY ENOUGH
June 18, 2026
Reply from We Love Bathrooms
Thank you so much for your incredible review! 🌟
We're absolutely delighted to hear that we were able to step up and help when you needed us most. We understand that bathroom projects don't always go to plan, and when time is critical, receiving the right products and support can make all the difference.
It's fantastic to know that we were able to deliver when it mattered and provide the level of service you were looking for. Our team always strives to go the extra mile for our customers, so hearing that we were there in your hour of need is incredibly rewarding.
Your recommendation means the world to us. Knowing that you would recommend We Love Bathrooms so highly is one of the greatest compliments we could receive, and we'll be sure to share your kind words with the team.
Thank you once again for choosing We Love Bathrooms and for taking the time to leave such wonderful feedback. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Great communication very helpful all…
Great communication very helpful all round satisfied with staff members
July 1, 2026
Reply from We Love Bathrooms
Thank you so much for your wonderful review! 🌟
We're delighted to hear that you were pleased with the communication and support you received from our team. Keeping our customers informed and providing helpful, friendly service throughout the entire process is something we take great pride in, so it's fantastic to know that this made your experience a positive one.
It's especially rewarding to hear that you were satisfied with our staff members. Our team is dedicated to offering knowledgeable advice, prompt assistance, and excellent customer care, and feedback like yours lets us know we're achieving exactly what we set out to do.
We truly appreciate you taking the time to share your experience, and we're so pleased that everything met your expectations.
Thank you again for choosing We Love Bathrooms. We greatly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Fabulous Service...
June 30, 2026
Reply from We Love Bathrooms
Thank you so much for your wonderful review! 🌟
We're absolutely delighted to hear that you had a fabulous experience with us. Although your review is short, it says so much, and we're thrilled that our service left such a positive impression.
Our team works hard every day to provide friendly, reliable, and efficient service, ensuring that every customer has a smooth and enjoyable experience from ordering through to delivery and after-sales support. Knowing that we've achieved that for you is incredibly rewarding.
Your kind words and support mean a great deal to everyone here at We Love Bathrooms, and we're grateful that you took the time to share your experience.
Thank you once again for choosing We Love Bathrooms. We truly appreciate your custom and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
Can’t fault their customer service
Can’t fault their customer service,
Many issues with Nuie branded products which WeLove have tried to resolve quickly. I’d happily recommend WeLove, but not Nuie products
June 8, 2026
Reply from We Love Bathrooms
Thank you for taking the time to leave your review. 🌟
We're delighted to hear that you couldn't fault our customer service, even though you experienced issues with some of the products. Whilst we're sorry that the Nuie items did not meet your expectations, we're pleased that our team was able to respond quickly and do everything possible to help resolve the situation.
We know how frustrating product issues can be, so our priority is always to support our customers and find a solution as efficiently as possible. It's wonderful to know that our efforts made a positive impression, despite the circumstances.
Your recommendation of We Love Bathrooms means a great deal to us, and we genuinely appreciate your recognition of the service our team provided. Feedback like yours motivates us to continue delivering the high standard of customer care that we pride ourselves on.
Thank you again for your honest feedback and for choosing We Love Bathrooms. We truly appreciate your support and hope to have the opportunity to assist you again with future projects.
Kind regards
Stuart
Customer Service
Great prices and products
Great prices and products. We’ve just ordered so we’ll see when everything arrives? So far absolutely brilliant value 👍
June 28, 2026
Reply from We Love Bathrooms
Thank you so much for your fantastic review! 🌟
We're delighted to hear that you found our products and prices to be such great value. We work hard to offer a wide range of quality bathroom products at competitive prices, so it's wonderful to know that this stood out to you.
It's great to hear that you've just placed your order, and we're thrilled that your experience so far has been such a positive one. We hope you'll be just as pleased when everything arrives, and we're confident you'll be happy with both the quality of your products and the service you receive.
Our team is committed to ensuring that every order is processed smoothly and delivered as quickly as possible, and if you do have any questions along the way, we're always here to help.
Thank you again for choosing We Love Bathrooms and for taking the time to share your feedback. We truly appreciate your support and hope your order exceeds your expectations. We look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer services
10 out of 10 for service and products
8ve bought several items from this company including floor tiles for my bathroom and hallway 45cm sq tiles brent gris which are stunning. Great customer service with help working out how many i need. Great products and even got help unloading the pallet from the delivery van. Perfect service and will definately be using this company again. 10 out of 10
June 27, 2026
Reply from We Love Bathrooms
Thank you so much for your amazing review! 🌟
We're absolutely delighted to hear that you've had such a positive experience with us and that you've chosen We Love Bathrooms for several purchases. It's fantastic to know that you're so pleased with your Brent Gris 45cm floor tiles and that they've made such a great addition to both your bathroom and hallway.
We're also really pleased that our team could help you calculate the correct number of tiles for your project. We know that getting quantities right can be tricky, so we're always happy to assist and help make the process as straightforward as possible.
It's wonderful to hear that you were impressed with the quality of our products and that even your delivery experience exceeded expectations. We're glad the driver was able to help unload the pallet, as we know those little touches can make a big difference when receiving larger orders.
Receiving comments like yours about our products, customer service, and delivery is exactly what we strive for every day. Your 10 out of 10 rating and your intention to shop with us again truly mean a great deal to the whole team.
Thank you once again for your fantastic feedback and for your continued support. We look forward to helping you with your next project and hope you enjoy your beautiful new tiles for many years to come!
Kind regards
Stuart
Customer Service
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