Had ordered a bathroom suite that needed changing. Paul on customer service was first class and sorted everything out despite me causing some confusion! Had to ring up again and got the same level of... See more
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Review summary
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Steven was very helpful,polite and knowledgeable,the store was very clean and tidy,being open plan we were able to see all the items on display,which helped to make our choice of purchase much easier.... See more
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Good quality products. Bought the Old London vanity unit and sink, and 10mm shower wall panels, both excellent and cheaper than on other sites. Delivery service on time and had update notifications.... See more
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I had read some reviews of this company and was a bit worried as I’d already placed my order ! Thankfully transaction was easy and smooth . They were the only store that stocked the taps I needed a... See more
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Company details
Written by the company
Welcome to We Love Bathrooms, where passion meets expertise in creating your dream bathroom oasis! Led by an award-winning team boasting over 40 years of dedicated service to both the public and trade, We Love Bathrooms is your ultimate destination for all things bath-related. Nestled in the heart of Wigan, our expansive showroom beckons with a tantalizing array of bathroom wonders, ready to inspire your next renovation project. Can't make it to the showroom? No worries! Our superb online website brings the showroom experience right to your fingertips, allowing you to browse, dream, and plan from the comfort of your own home. And for those who prefer the convenience of quick pickups, our click-and-collect counter ensures a seamless shopping experience every time. At We Love Bathrooms, we believe that everyone deserves a bathroom they truly adore, which is why we're committed to offering top-quality products at prices that won't break the bank. Whether you're seeking sleek modern designs or timeless classics, you'll find the perfect match among our carefully curated collection. So why wait? Join the We Love Bathrooms family today and discover a world of endless possibilities for your home. Because when it comes to bathrooms, love is always in the air at We Love Bathrooms. We Love Bathrooms - Where Your Dream Bathroom Awaits!
Contact info
182 Wallgate, WN3 4AL, Wigan, United Kingdom
- 01942 311234
- sales@welove.co.uk
- welove.co.uk
3.9
Great
4K reviews
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Reply from We Love Bathrooms
Thank you for your fantastic review!
We're delighted to hear that you found our service helpful and that your delivery driver made such a positive impression. We know that receiving large bathroom items can sometimes be challenging, so it's great to hear that the delivery was handled in a pleasant and professional manner.
Your kind comments will be passed on to both our customer service and delivery teams, who will be pleased to know their efforts have been appreciated.
Thank you once again for choosing We Love Bathrooms. We hope you enjoy your new bathroom products, and we look forward to assisting you again in the future.
Kind regards,
Stuart
Customer Services
We Love Bathrooms
Order a shower tray and enclosure
Order a shower tray and enclosure, the enclosure was delivered but shower tray wasn’t on so has to wait for it to be delivered again. When it did turn up it was damaged. Had to wait few days for it to be delivered again as it was a weekend but item never arrived on delivery date. Had to ring them up again to arrange another date for delivery. On this date I had a email to say it had failed to be delivered as they sent it to billing address rather than the delivery address. I was then on phone holding for 2 hours only to be told it was after 12 so it could not be delivered the next day and I’m still waiting for item. Very poor service. Would be nice if they could give me discount as this is holding up the job I’m on as I’m unable to proceed further with works until I get the shower tray fitted
June 24, 2026
Reply from We Love Bathrooms
Thank you for taking the time to leave your review.
Firstly, please accept our sincere apologies for the experience you have had. We fully appreciate how frustrating this must have been, particularly as the delays impacted the progress of your installation.
Unfortunately, the original shower tray arrived damaged in transit, which necessitated a replacement being arranged. Regrettably, when the replacement order was raised, the delivery address details did not migrate across correctly, resulting in the goods being sent to the billing address rather than the intended delivery address. We apologise for this error and the additional inconvenience it caused.
Having reviewed your order, I can now see that the replacement shower tray has been successfully delivered.
We understand that this was far from the level of service we aim to provide and are sorry for the disruption and time spent resolving the issue. Your feedback is appreciated and will be used to help improve our processes going forward.
Thank you for your patience, and we hope you are now able to complete your project without any further issues.
Kind regards,
Stuart
Customer Services
We Love Bathrooms
avoid- you'll pay more for repairs
The delivery partner they use does not bring the items to the door - they bring them to the boundary of the property, leaving me to carry heavy items by myself (I am disabled). Delivery took forever and the items were all sent out at different times. Having installed a mixer tap, the valve burst, flooding the bathroom and leaking through the floor, damaging the roof below. Customer service while trying to get this item refunded/returned has been abysmal. Took them over a week to even acknowledge the email, and even then only after I phoned them to chase it up, which held up our bathroom installation. took another fortnight to get to a stage of a partial refund, refunding only the valve but not the kit that it came with that is functionally useless without the valve. Not to mention that as soon as you put an item in your basket they will harass you by email constantly until you purchase something. still trying to get them to refund the whole kit, not happy with the service at all and have a lot of damage to repair on the back of their faulty products (which they said they will not take any responsibility for). Avoid at all costs, pay a little bit more somewhere else.
June 25, 2026
Unprompted review
Reply from We Love Bathrooms
Thank you for taking the time to leave your review.
We are sorry to hear that you have been disappointed with your experience.
With regard to the delivery, we do clearly advise that our deliveries are kerbside. Whilst our delivery partners will always make every effort to get goods as close to the front door as is safely possible, factors such as steep inclines, gravel or pebble driveways, steps and other access restrictions can prevent this. For this reason, we also recommend that customers have an additional person available to assist with moving larger or heavier items once delivered.
In relation to the mixer tap, we appreciate the inconvenience caused. Following your report, a refund was issued for the faulty valve. We can see there are other components from the kit that you chose to retain. If you no longer wish to keep these items, you are welcome to request a return by completing our returns form at:
https://welove.co.uk/pages/return-order-item
We are sorry that our response time did not meet your expectations. While we always aim to respond as quickly as possible, there are occasions where demand can lead to delays, and we apologise that this impacted your bathroom installation.
Thank you again for your feedback. We are sorry that your experience did not reflect the level of service we strive to provide and appreciate you bringing your concerns to our attention.
Kind regards,
Stuart
Customer Services
We Love Bathrooms
Sara was very helpful and efficiently…
Sara was very helpful and efficiently and quickly helped with my order.
June 25, 2026
Reply from We Love Bathrooms
Thank you so much for your lovely feedback! 🌟
We're delighted to hear that Sara was able to assist you with your order and that she provided such helpful, efficient, and speedy service.
Our team is committed to making the ordering process as smooth and straightforward as possible, so it's wonderful to know that Sara was able to quickly understand your requirements and provide the support you needed. Delivering friendly, knowledgeable, and efficient customer service is something we take great pride in, and feedback like yours is always appreciated.
We'll be sure to pass your kind comments on to Sara, as we know she will be thrilled to hear that her efforts made such a positive difference to your experience.
Thank you again for taking the time to leave your review and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
Reply from We Love Bathrooms
Thank you so much for your review! 🌟
We're delighted to hear that you're pleased with our products. We work hard to offer a wide range of high-quality bathroom products that combine style, durability, and value, so it's wonderful to know that we've met your expectations.
Whether you're undertaking a full bathroom renovation or simply updating a few key features, our goal is to provide products that customers can feel confident in and enjoy for years to come. Feedback like yours reassures us that we're delivering on that promise.
Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and hope to help you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
Reply from We Love Bathrooms
Thank you so much for your kind review! 🌟
We're delighted to hear that you were pleased with both the quality of our products and the customer service you received. We believe that providing excellent products is only part of the experience, and that friendly, knowledgeable support is just as important.
Our team works hard to ensure that customers receive helpful advice and assistance whenever it's needed, whether that's before placing an order, during the delivery process, or after purchase. It's wonderful to know that our customer service team was able to help and contribute to a positive experience.
We're equally pleased that you found the quality of the products met your expectations. We carefully select our range to offer customers a combination of quality, style, and value, so feedback like yours is always greatly appreciated.
Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
The first thing you should know is Great prices
The first thing you should know is that the prices are very good and the ordering process was quick and easy looking forward to renewing our bathroom and can’t thank WE LOVE enough
June 24, 2026
Reply from We Love Bathrooms
Thank you for your wonderful review.
We are delighted to hear that you found our prices competitive and that the ordering process was quick and straightforward. We work hard to make finding and purchasing bathroom products as easy as possible, so it's great to know that this was reflected in your experience.
Thank you for choosing We Love Bathrooms for your renovation project. We appreciate your kind comments and are thrilled that we could help you get started on transforming your bathroom.
We hope everything goes smoothly with your installation and that you are delighted with the finished result. Should you need any assistance along the way, our team will be more than happy to help.
Thank you again for your custom and for taking the time to leave such positive feedback.
Kind regards,
Stuart
Customer Services
they cant run a business
they cant run a business, do not communicate delivery slots - they are lost in space. surprising that his company is able to trade at all. totally incompetent.
June 24, 2026
Unprompted review
Reply from We Love Bathrooms
Thank you for your review.
We are very sorry to read of your experience and apologise for the frustration caused.
We take comments regarding delivery and communication very seriously, which is why we have already requested your order details via Trustpilot so that we can fully investigate what has occurred. Unfortunately, without being able to identify your order, it is difficult for us to review the circumstances surrounding your delivery.
We would welcome the opportunity to look into this matter further and understand where things have gone wrong. If you would prefer, you can also contact us directly at feedback@welove.co.uk with your order number and details of the issues experienced.
Once we receive this information, a member of the team will investigate and respond accordingly.
Kind regards,
Stuart
Customer Services
Great service
Really pleased with the bathroom suite we purchased for a renovation project. There was an issue with one item arriving damaged and Stuart resolved it very quickly and professionally. Wouldn't hesitate to use again and recommend.
May 26, 2026
Reply from We Love Bathrooms
Thank you so much for your fantastic review! 🌟
We're delighted to hear that you're pleased with the bathroom suite you purchased for your renovation project and that it met your expectations.
Whilst we're sorry that one of the items arrived damaged, we're very pleased to hear that Stuart was able to resolve the issue quickly and professionally for you. We understand how important it is to keep renovation projects moving, and our team always aims to put things right as efficiently as possible when unexpected issues arise.
A special thank you for mentioning Stuart. He'll be delighted to hear your kind words, and we'll be sure to pass on your feedback. Providing prompt, professional, and helpful customer service is something we take great pride in, so it's wonderful to know that his assistance made a positive difference to your experience.
We're especially grateful for your recommendation and for your confidence in using us again in the future. There’s no greater compliment than a customer who is happy to return and recommend us to others.
Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and wish you all the best with your completed renovation project!
Kind regards
Stuart
Customer Service
Fantastic products and brilliant…
Fantastic products and brilliant customer service. Jude was so helpful and went out of her way to get everything I needed.
June 24, 2026
Reply from We Love Bathrooms
Thank you so much for your amazing review! 🌟
We're absolutely delighted to hear that you were pleased with both our products and the customer service you received. Providing high-quality products alongside exceptional customer support is exactly what we strive for, so it's wonderful to know that we delivered on both.
A special thank you for mentioning Jude. She will be thrilled to hear your kind words! Jude is a valued member of our team who always goes the extra mile to help customers, and it's fantastic to know that her dedication and willingness to assist made such a positive difference to your experience.
We're delighted that she was able to help you find everything you needed and ensure the process was as smooth and straightforward as possible. Customer satisfaction is incredibly important to us, and feedback like yours is a great reflection of the level of service we aim to provide every day.
Thank you again for taking the time to share your experience and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
Really helpful
Really helpful, when rearranging a missed delivery. Great customer service and very polite call handler.
June 24, 2026
Reply from We Love Bathrooms
Thank you so much for your kind review! 🌟
We're delighted to hear that our team was able to help when you needed to rearrange a missed delivery and that the process was handled smoothly for you.
We understand that missed deliveries can sometimes be frustrating, so we always aim to make rearranging them as quick and hassle-free as possible. It's wonderful to know that our customer service team was able to assist efficiently and provide the support you needed.
We're especially pleased to hear your comments about the call handler being polite and helpful. Providing friendly, professional customer service is something we take great pride in, and feedback like yours is always appreciated by the team.
Thank you again for taking the time to share your experience and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again in the future!
Kind regards
Stuart
Customer Service
I wasnt asked for the discount code at…
I wasnt asked for the discount code at checkout and lost 10% off my order.
June 23, 2026
Reply from We Love Bathrooms
Thank you for your feedback.
I’m sorry to hear there was some confusion regarding the discount code at checkout. To reassure you, our system automatically applies the best available discounts and promotional pricing wherever applicable, so customers do not miss out on offers.
Having reviewed your order, I can confirm that the best available prices were applied at the time of purchase and you have not missed out on any additional discount. The pricing you received was the lowest available to you for the products ordered.
We do appreciate your comments and understand why this may have caused concern. Thank you for choosing We Love Bathrooms, and we hope you enjoy your purchase.
Kind regards
Stuart
Customer Service
So easy to look at website and locate…
So easy to look at website and locate what we wanted. Ordered easily
June 23, 2026
Reply from We Love Bathrooms
Thank you so much for your lovely review! 🌟
We're delighted to hear that you found our website easy to use and that you were able to quickly locate exactly what you were looking for. We know that when planning a bathroom project, being able to browse products easily and find the right items without hassle makes a huge difference.
Our team works hard to ensure that our website is clear, user-friendly, and packed with the information customers need, so it's fantastic to know that your shopping experience was smooth from start to finish. We're also pleased to hear that the ordering process was simple and straightforward.
Making it easy for customers to find, compare, and purchase products with confidence is one of our main goals, and feedback like yours lets us know we're achieving that.
Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
Great service again
June 22, 2026
Reply from We Love Bathrooms
Thank you so much for your continued support and for taking the time to leave another review! 🌟
We're delighted to hear that you've received great service again. There’s no better compliment than a returning customer who continues to have positive experiences with us, and we're thrilled that we've been able to maintain the high standards you've come to expect.
Our team works hard to provide excellent customer service, quality products, competitive prices, and reliable delivery every time, so it's wonderful to know that we've delivered another great experience for you.
We truly value your loyalty and trust in We Love Bathrooms, and we're grateful that you continue to choose us for your bathroom projects. Feedback like yours means a great deal to the whole team and motivates us to keep providing the best service possible.
Thank you again for your kind words and ongoing support. We look forward to helping you again in the future!
Kind regards
Stuart
Customer service
Bathroom installer by trade
Bathroom installer by trade. Ordered a shower tray screen and toilet with next day delivery. Which was just shy of £40. The tray didn't turn up on the same delivery.. No mention of this on email. This was on a Friday so I didn't get it till Monday. Put me behind on the job. Having known I could have ordered from else where. Needs better communication.
Also never known a toilet not come with a seat? what's thats all about. Didn't realise till putting it together.
June 18, 2026
Reply from We Love Bathrooms
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations, particularly given the impact the delayed delivery had on your installation schedule.
We completely understand your frustration. As a bathroom installer, timing is critical, and we appreciate that not receiving all items together on the Friday caused inconvenience and delayed your project until the shower tray arrived on Monday. We apologise for the lack of communication regarding the split delivery and agree that better visibility of this would have been helpful in allowing you to plan accordingly.
With regard to the toilet seat, we appreciate why this came as a surprise. However, it is becoming increasingly common within the industry for toilets to be supplied without a seat, as many manufacturers now offer multiple seat styles and upgrade options to suit different customer preferences. The product description for the toilet ordered does advise that the seat is not included, but we appreciate that this detail can sometimes be overlooked when placing an order.
We are genuinely sorry that these issues detracted from your experience with us. Your comments regarding communication have been noted, as we are always looking at ways to improve the information provided to our customers throughout the ordering and delivery process.
Thank you for taking the time to share your feedback. We do appreciate your business and hope we have the opportunity to serve you again in the future under better circumstances.
Kind regards,
Stuart
Customer service
Great Service...
Great Service. Product in stock and scheduled for delivery when I need it at no extra cost...
June 22, 2026
Reply from We Love Bathrooms
We're so pleased to hear you had a great experience with us! Ensuring products are in stock and delivered conveniently is our priority.
kind regards
Stuart
Customer Service
Right through the whole experience we…
Right through the whole experience we love bathrooms have been brilliant not a email unanswered not. Problem unsolved got what I ordered absolutely delighted
June 22, 2026
Reply from We Love Bathrooms
Thank you for your wonderful feedback! We're so pleased to hear that your entire experience was brilliant, and that we met your expectations with your order. We appreciate your kind words!
Kind regards
Stuart
Customer Service
Excellent experience
June 21, 2026
Reply from We Love Bathrooms
Thank you for your review.
We are so glad that your experience with us was excellent - that is what we strive to achieve for every customer.
Kind regards
Stuart
Customer Service
Reply from We Love Bathrooms
We are so glad you found our service helpful. We appreciate your kind words!
Kind regards
Stuart
Customer Services
Excellent service.
April 10, 2026
Reply from We Love Bathrooms
Thank you so much for your kind review! 🌟
We're delighted to hear that you received excellent service. Providing a positive experience for our customers is at the heart of everything we do, so it's always wonderful to receive feedback like yours.
Whether it's helping customers choose the right products, answering questions, processing orders, or providing support when needed, our team works hard to ensure every interaction is friendly, professional, and efficient. Knowing that we delivered the level of service you expected is incredibly rewarding.
Your feedback means a great deal to us and motivates the whole team to continue providing the high standards of customer care that we pride ourselves on.
Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!
Kind regards
Stuart
Customer Service
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