We Love Pets Ltd Reviews 

139
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, reliability, and genuine love for animals, often highlighting specific individuals for their exceptional care. People frequently mention the peace of mind they gain from knowing their pets are in safe, experienced hands, receiving tailored attention and support. The service is consistently described as outstanding, with many appreciating the detailed updates and accommodating approach. Many customers highlight how their pets form strong bonds with the caregivers, often looking forward to their visits and being treated like family. Reviewers consistently recommend the company, emphasizing the trustworthy and compassionate nature of the team and the high-quality care provided.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their trustworthiness, flexibility, kindness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the genuine care, attention, and love... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Here to echo Mrs A's comments about Adrian (WLP Sleaford). Very professional in his approach and immensely reliable. He's very busy because he is so good. I've been using Adrian's services for 3 y... See more

Company replied

Rated 5 out of 5 stars

Cheryl and Melia at Maidstone’s branch have been absolutely amazing with our puppy. He has a fantastic bond with Melia, I honestly think he looks forward to seeing her more than us coming home. We hav... See more

Company replied

Rated 5 out of 5 stars

We Love Pet's & Adrian has been looking after my two cats for last 5 years regularly when I go away. Fantastic service every time. Adrian is professional, friendly and great with my 2 cats, he sends... See more

Company replied

Rated 5 out of 5 stars

With regard to WLP Sleaford; Adrian has been absolutely fantastic with our two dogs. A genuine animal lover, his care and attention to detail is second to none. Immensely reliable, he never fails to... See more

Company replied


Company details

  1. Dog Walker
  2. Pet Sitter

Written by the company

We Love Pets is an award-winning pet care company and the largest of its kind in the UK, offering professional, reliable and welfare-first services that pets and their owners can trust. With over 200 branches nationwide, our locally run teams provide dog walking, pet sitting, home boarding, house sitting, puppy and elderly dog care, small animal visits, and so much more – all delivered with genuine love and care. We Love Pets is here to give you peace of mind and your pet the care they deserve – because we treat and love your pets like family.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

139 reviews

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No recent history of asking for reviews

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4.6

All reviews

(139)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

We Love Pets - Sleaford

Adrian (We Love Pets Sleaford) has been providing a 5 star service for my dog Scout for nearly 5 years. His experience, knowledge and understanding of my dog 's individual needs delivers a bespoke service which is priceless and very hard to find . I can relax knowing my dog has the best care and Scout definitely thinks of Adrian as one if the family. If you want your pet to have the same care (that you would give them) i can thoroughly recommend Adrian , excellent reliable service with real.kindness and care for the animals .

August 29, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for your wonderful review! Five years of looking after Scout has been such a privilege, and it’s lovely to hear how much Adrian’s care and understanding mean to you both. Knowing Scout sees him as part of the family is the biggest compliment. We’re so grateful for your recommendation and for trusting us with Scout all these years!

Rated 5 out of 5 stars

WLP Sleaford are amazing

Just seen the review from Harry Hawksworth and felt compelled to defend WLP (Sleaford) Adrian has walked our dogs for a number of years. He has always been polite, reliable, accommodating, compassionate and provided excellent communication. Our dogs adore him! We regularly recommend him but I know that his local reputation is excellent so I suspect that he was simply unable to accommodate new customers; this is far from misleading but a testament to his excellent service. If you are fortunate enough to secure one of his regular slots you will not regret it.

August 28, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thanks so much for taking the time to write this, it really means a lot. You’ve described Adrian perfectly – he’s always so kind, reliable and thoughtful, and of course the dogs absolutely adore him.
You’re spot on about his reputation too. He’s in such high demand that sometimes he’s fully booked, which is definitely not about being misleading, it just shows how many people trust him with their pets.
We’re so pleased you’ve had such a great experience and that your dogs are so happy with him. We’ll be sure to pass your lovely words on to Adrian – you’ll make his day!

Rated 1 out of 5 stars

Misleading Website

The website for my local branch (Sleaford Lincolnshire) states that my village and several others further from Sleaford than where I live, are covered by the service. Therefore, I made an enquiry, only to be told my village is too far from Sleaford! That completely contradicts the information on the website and so it is misleading and wasting people's time trying to make contact and secure a service for your dog.

August 27, 2025
Unprompted review
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Reply from We Love Pets Ltd

We're really sorry to hear of your disappointment and can only apologise for the confusion this caused. We always try our best to deliver excellent customer care, and I’m sorry we fell short for you on this occasion.
We’ve recently had a big increase in enquiries, mainly in the Sleaford area, and at the moment we simply don’t have the availability to offer dog walks in Heckington only cat visits earlier or later in the day.
That said, we’ve taken your comments on board and are in the process of reviewing the areas we cover to make sure our website reflects this more clearly in future. Thank you.

Rated 5 out of 5 stars

Nadine walks my two goldendoodles in…

Nadine walks my two goldendoodles in new romney. She is brilliant with them both old and young. She is punctual always happy. Very helpful with advice and tips if asked. We have only been in the area 6 weeks She is a godsend. Kim and john

August 21, 2025
Unprompted review
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Reply from We Love Pets Ltd

What a lovely review and thank you so much! We’re over the moon to hear that Nadine has been such a godsend for your two Goldendoodles 🐶🐶. She’ll be absolutely chuffed to bits to read your kind words about her being punctual, cheerful and full of helpful tips. 🌟
If there’s ever anything else we can do as you settle in, just give us a shout we’re always here to help ❤️🐾

Rated 5 out of 5 stars

Brilliant people

We love pets (East coast) have been amazing from the start. We have some nervous dogs who have taken a while to build confidence and between Jake and Ryan’s expertise they have offered us a lot of support and help to help the pups settle. The rest of the team have been super patient and caring towards our pups and it is so lovely to see the video and photo updates after every visit with the team. The pups particular love Kelly from the team and are getting there with others. The team treat the pups as if they are their own dogs and I look forward to seeing the pups grow in confidence as we keep going forward with them. Jake and the team are also just at the end of a message, no matter the time, and respond promptly with advice and guidance. They are also very able to accommodate our needs when we have needed to change or add any visits for the pups.

August 14, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for your lovely words! It’s brilliant to hear how Jake, Ryan, Kelly and the East Coast team have been helping your pups come out of their shells 🐶🐾 The photo and video updates are such a fun way to keep you posted, so we’re glad you’re enjoying them too 📸
We’re excited to keep cheering your pups on as their confidence grows ❤️🐾

Rated 5 out of 5 stars

Jake and the team have always been…

Jake and the team have always been wonderful. We have used them on numerous occasions and would highly recommend, as would our chickens!

June 11, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for your kind review. We’re so glad you’ve had such great experiences with Jake and the team and we love that the chickens approve too 🐔🐾
We really appreciate the recommendation ❤️

Rated 5 out of 5 stars

Amazing house/dog sit in Yarmouth by Jake's team mate Samm

The branch for Great Yarmouth area (Jake) and his team the in absolut lifesaver when I pride dog sitter who was booked for modern half a year suddenly backed out and I stood there without anybody looking after our two fairly large dogs during one week of holiday I had planned. Luckily Sam in his Team had availability and was happy to take on these 2 x 45kg beasts lol.
I can only say that I have never been more at ease when I was away on holiday and had to leave my dogs behind. I was initially a bit annoyed because the price is fairly high with £100 per 24hrs when it's less than 7 days but I must say it was definitely worth it.
I hope there will be a discount in for us the next time ;-)
Thank you from Rocks & Luns too 🐾 ❤️

June 7, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for such a brilliant review. We’re so pleased Jake, Sam and the Great Yarmouth team were able to step in and look after your two gentle giants 🐶🐶 they sound amazing! It’s wonderful to hear you felt completely at ease while on holiday, that’s exactly what we aim for.
We really appreciate your honesty about pricing too and we’ll take the message back to the team 😊 In the meantime, Rocks and Luns were an absolute pleasure to care for, and we’d love to see them again soon 🐾❤️

Rated 5 out of 5 stars

Jake looked after our boy quinn for 8…

Jake looked after our boy quinn for 8 nites whist we were on holiday...and he had the best time ever...
We had regular updates via photos and videos of all their walks and adventures..we cud easily see how much fun..and care he was given..hes a 6 month old rottie and can be a handful..but Jake handled him so well and carefully and with love..we won't hesitate to leave quinn again with Jake as our mind id at ease that he will have the best care and attention..thanks Jake x

June 24, 2025
Unprompted review
We Love Pets Ltd logo

Reply from We Love Pets Ltd

Thank you so much for your wonderful review. We’re over the moon to hear that Quinn had the best time on his holiday with Jake 🐶✨ The photo and video updates are such a fun way to share his adventures, and it’s lovely to know they helped put your mind at ease.
Quinn sounds like such a character and Jake absolutely loved looking after him 🐾❤️ We can’t wait to welcome him back again!

Rated 5 out of 5 stars

The team cared for my beautiful girl…

The team cared for my beautiful girl during her final months. They showed compassion, expertise and flexibility to provide the most outstanding care when I could not be there.

They are very reliable, flexible and committed to your pets need. I cannot recommend them highly enough.

June 26, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for sharing such a moving review. We’re truly honoured to have been able to care for your beautiful girl during her final months 🐾❤️ The team will be touched to hear your kind words about their compassion, reliability and commitment.
It means the world to know we could provide comfort and support at such an important time. Sending you lots of love from all of us 🐾

Rated 1 out of 5 stars

My experience with Lorna has been…

My experience with Lorna has been deeply upsetting and unprofessional from start to finish. When I questioned an unexpected charge, Lorna immediately disregarded previously agreed terms and imposed her own protocol, ultimately withdrawing our animal care just two weeks before our holiday—despite knowing the stress and difficulty that would cause. While I was away, she continued to send multiple emails and even contacted me via WhatsApp, a platform she had never previously used and for which she did not have my permission to reach out. Her conduct has felt targeted, inappropriate, and lacking in basic compassion or understanding. Lorna also claims I was abusive when I explain I had a panick attack after her unexpected email of full amount to be paid when only agreed the day before as normal protocol 50/50 and repeatedly said I was worried about the welfare of my dogs care as we were limited in other options. These pleas were ignored until she demanded payment for dogs walks which were two were doubled in amount as my dog was only walked twice but came to £66!

To make matters worse, she is now aggressively pursuing payment for services despite unresolved complaints—including a formal report about damage to my home caused by one of her dog walkers, who tracked mud through the house and ruined a £54 rug. Which we have video evidence willing to provide as proof, again this ignores. Rather than acknowledge or investigate this, she has ignored my emails and continued to focus solely on money, in a way that comes across as spiteful and vindictive. It is extremely concerning that someone with such little regard for fairness or client welfare is allowed to represent this company. I strongly urge the business to reconsider her position and conduct a serious review of how customer concerns are handled.
I have recieved 15 emails and three messages. Ignoring all of my reply’s have all of this investigated!

June 19, 2025
Unprompted review
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Reply from We Love Pets Ltd

Hi Catherine,
Thank you for taking the time to share further feedback. We’re very sorry once again that you feel this way about your experience.
We note that you have already left a previous review covering the same concerns, and we responded there to let you know how sorry we were that things did not meet your expectations, as well as to outline the steps taken by the team at the time.
We absolutely understand how important clear communication and reassurance are when it comes to pet care, and we regret that your experience left you feeling distressed. We also shared our head office contact details previously, and that remains open should you wish to discuss this further with us directly.
We’re sorry once more for the upset this has caused you and your family. Thank you.

Rated 5 out of 5 stars

We Love Pets Farnham

We have used We Love Pets Farnham for over 4 years for home boarding and occasional dog walking. Communication has always been great and we trust Lorna completely with our cockapoo. We particularly love all the photos we get of his adventures. We can go away and enjoy our holidays knowing he is being so well looked after. Thank you!

June 11, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for your kind words ❤️ It means the world to us that you've trusted We Love Pets Farnham for over four years – and that Lorna has made such a positive impression! We’re thrilled to hear you feel confident leaving your cockapoo in our care and love receiving his adventure updates 📸
We’ll make sure Lorna sees this – she’ll be so pleased. We really do have the best job getting to care for lovely dogs like yours 🐕
Thanks again for your continued support! 🐾

Rated 5 out of 5 stars

AMAZING TEAM - Professional, kind, flexible

We have used WeLovePets for over 5 years and could not recommend them enough. We have used all services from Cat visits to Dog home boarding, Dog sitting and Dog walks and honestly have been beyond happy with the support the team give us. From last minute requests to helping with longer overseas trips with the Army - no ask is ever too much. We have had three very needs Weimaraners and they all have come with their own specific needs and personalities and the team (everyone in the team) have kept them happy, safe, health and well cuddled and exercised throughout. Our Cat beans is a fussy man and now seems to love the WeLovePets visits more than us - which is a testament to how good and caring the team are. We recommend them to everyone we know for both their support and care with our pets but also their excellent prices which are well worth it - we would be lost without them!

June 11, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for this incredible review ❤️ It’s been an absolute pleasure to support you and your pets over the last five years. From your wonderful Weimaraners to the very distinguished Mr Beans, we’ve loved getting to know each of their unique personalities and making sure they’re happy, safe and very well cuddled!
It means the world to know you feel supported and confident in our care.
Thank you again for your kind words and continued trust. We’re so lucky to have lovely customers like you! 🐾🐾

Rated 5 out of 5 stars

10000% recommend

10000% recommend! We have used welovepets for a while now and have always been accommodating, helpful and friendly. Not to mention I feel at ease knowing our 2 dogs and Cat are being cared for by a fantastic team with profession and reliable staff. I wouldn’t want to go anywhere else for our pet care

June 11, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for the amazing recommendation! ❤️ It means everything to us to know you feel at ease leaving your two dogs and your cat in our care 🐶🐶🐱 Our team works so hard to make sure every pet feels safe, happy and loved, and it’s lovely to hear that comes across.
We really appreciate your kind words about our team being professional, reliable and friendly – we wouldn’t want you to go anywhere else either!
Thanks again for trusting us with your precious pets.

Rated 5 out of 5 stars

Recommended both as a customer and as a WLP dog boarder

I have been a dog boarder as well as a customer for We Love Pets Farnham since 2020. It is a pleasure to be part of their team - they are always super responsive and supportive to me as a boarder. I have also been a customer of theirs for one of my own dogs and I recommend them to anyone who asks. Having inside knowledge of the efforts they go to to meet standards and prioritise a good experience for pets in their care is all the reassurance I need. Communication with owners during a stay is a priority and having been through a home inspection myself, I know the standards they work to. They really love the animals in their care .. as well as their own!

June 11, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for this wonderful review Maria. We’re incredibly lucky to have you as both a trusted boarder and a valued customer 🐾 Your kind words mean a great deal, especially coming from someone who sees the care and standards we work to from both sides.
It’s so important to us that our boarders feel supported and that pet owners feel completely reassured – and we’re delighted to hear that’s been your experience. Your mention of our communication and inspection process really highlights the care we take to ensure every pet has a happy, safe and loving stay 🐶
Thank you for being part of the We Love Pets family – we really do love what we do, and it’s a joy to work alongside people who share that passion ❤️🐾

Rated 5 out of 5 stars

Just amazing!

I have been using Lorna , Jo snd the team for a few years now . I couldn’t be happier. My pets are the world to me and as such a will only have exceptional care for them. This I get. My dog loves to board with Lorna it’s like her own holiday and home away from home. The care and attention she is given is amazing. I also use the cat care service and my very elderly cats are visited twice a day with all their particular needs catered for.
I cannot recommend We Love Pets highly enough. Such a weight off my mind when I am away to know my furry friends are in safe hands.

June 1, 2025
Unprompted review
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Reply from We Love Pets Ltd

Oh wow, thank you so much for this lovely review Lesley!
It honestly means so much to all of us, especially Lorna, Jo and the team, to know how happy you are and how well cared for your furry gang feels. We know how important it is to have total peace of mind when you’re away. It sounds like your dog has fully made herself at home with Lorna, and we love that it feels like her own little holiday! 💕
Caring for your elderly cats is a real honour too. We’re so glad they’re getting the TLC they deserve with all their little routines looked after.
Thanks again for your kind words and ongoing trust. We're always here whenever you need us! 🐾

Rated 5 out of 5 stars

I have had dealings with WeLovePets for…

I have had dealings with WeLovePets for the past 2 years, having chosen this company for their exceptionally high standard of excellence in their staff training, customer care and, of course the complete care and attention to the animals placed in their care.

May 24, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for your kind words!
It’s been an absolute pleasure having you with us over the past two years. We’re so proud of our team and the care they give, so it really means a lot to hear that our training, customer service and animal care have made such a positive impression.
Thank you again for choosing us and for your continued trust. We're always here for you and your furry family! ❤️

Rated 5 out of 5 stars

Being a dog walker in Hook and Odiham…

Being a dog walker in Hook and Odiham for We love Pets is a rewarding experience. All the animals are treated as our own. I love them all.
Lorna and Jo are very professional making sure the pets needs and safety are number one while also making sure their team are 100% happy too.
I have been a walker/pet carer for their team now for over 3 years and I can honestly say they are the best. They go above and beyond in all aspects.
Best thing I ever did was joining such a caring team

June 11, 2025
Unprompted review
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Reply from We Love Pets Ltd

What a lovely message, thank you so much!

We’re so lucky to have you as part of the team in Hook and Odiham. The love and care you give to every pet really shines through, and we know how much our customers appreciate it too. It’s wonderful to hear that you feel so supported by Lorna and Jo, and that working with us has been such a positive experience.
We honestly couldn’t ask for a better team member. Thank you for everything you do! 🐾

Rated 5 out of 5 stars

Happy customer.

I have been a customer of WLP for over a year now, and have been very happy with their professional approach in looking after my doggies. I am always confident that my dogs are in safe hands and are being well looked after. I highly rate this company and would definitely recommend.

June 11, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for taking the time to leave such a lovely review!
We’re so pleased to hear that you’ve been happy with the care your doggies have received. It means the world to us that you feel confident leaving them in our hands, and knowing they’re safe, happy and well looked after is exactly what we aim for.
Thanks again for your kind words and recommendation. We really do appreciate your continued support!

Rated 5 out of 5 stars

My cat poppy was looked after while we…

My cat poppy was looked after while we went on holiday very happy with service will definitely be using again when we go on our next holiday

May 30, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thanks so much for your lovely review! We're so pleased to hear that Poppy was well looked after while you were away – it’s always such a privilege to care for your pets while you enjoy a well-earned break.
We can’t wait to see her again next time you go on holiday! 🐾

Rated 1 out of 5 stars

Refusal based on breed stereotypes!

Refusing to look after a dog based on size and breed without any insight to the dog itself! Advertise on your website that you only look after cat sizes dogs and hate any big breeds based on outdated stereotypes! Disgusting behaviour, which actually makes me wonder how they would in fact treat your beloved pet while you are away. Avoid at all costs!

May 28, 2025
Unprompted review
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Reply from We Love Pets Ltd

Thank you for sharing your feedback. We’re really sorry to hear you were left feeling this way and completely understand how upsetting it can be when things don’t go as expected.
We always assess each enquiry carefully and do our best to accommodate as many pets as we safely and legally can. There are a few situations where, due to insurance and licensing regulations, we may not be able to offer care – especially where certain breeds or types are concerned, but we always try to handle those conversations with care and understanding.
We’ve reached out to you directly as we’d really like the chance to learn more about your experience and see if there’s anything we can do to help.
Thanks again for getting in touch – we hope to hear from you soon.

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