The website was great and the products looked great However details of delivery and tracking was bad. At one point I was told that one part of the purchase had been delivered bit the parcel came thre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love my welsh charms dinner set from Welsh Connection. Great quality as always. Personal email from Ceri apologising for a kiln being down and slightly delaying the dispatch. Great service
Company replied
I have a few things from this company, my favourite is my personalised mug with my car on it. Every time I shop there, everybody always goes above and beyond. I’ve noticed that the products always go... See more
Company replied
I have multiple Welsh Connection products. Why? I love working in Wch and see first-hand the care that goes into every product we make. Every Birthday, Mother's Day, and Christmas, I get my Nan and... See more
Company replied
Company details
Information provided by various external sources
Proud to be the home of Cofrodd Ceramics. Welsh Connection provide Welsh themed ceramics and homewares.
Contact info
4.5
Excellent
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service I store and online
I have shopped in the Cardiff branch and online. I have always had great customer service.
June 7, 2025
Reply from Welsh Connection
Thank you for taking the time to leave us a review.
Lovely items and excellent customer…
Lovely items and excellent customer service!
November 5, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to leave us a review.
I purchased a couple off bits from them…
I purchased a couple off bits from them and waited for confirmation of delivery but nothing came, I contacted them and asked where my order was but still no reply from them, I then got confirmation of delivery, seems to me if I had not contacoyhem I would not got my order.
October 9, 2025
Reply from Welsh Connection
Hello Mr Blake, I will make sure that I look into the circumstances of this provide you with an update for the exact circumstances. I am disappointed that you received this service as we endeavour to retain our high customer service promise.
Very Helpful
Due to sickness the local shop was closed, but they very kindly posted my purchase out!
October 10, 2025
Reply from Welsh Connection
Thank you so much for your review.
Reply from Welsh Connection
Thank you so much for your review.
Finding exactly what I wanted and…
Finding exactly what I wanted and expeditious shipping.
September 18, 2025
Reply from Welsh Connection
Thank you so much for your review.
Great quality, Amazing staff
I have a few things from this company, my favourite is my personalised mug with my car on it. Every time I shop there, everybody always goes above and beyond. I’ve noticed that the products always go through a very thorough quality check so that you will not be disappointed. Highly recommend ❤️
October 24, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
Reply from Welsh Connection
Thank you for taking the time to review.
Beautiful shop
I have brought several items from the shop and they’re all beautiful. However, my favourite is my Welsh lady Christmas bauble! Ax
November 3, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
A gem of a shop 🫶
Excellent products and customer service. Great gifts for special occasions and treats for yourself! Knowing that you’re buying from a small business makes it even more special.
November 3, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
Fabulous family centred company with…
Fabulous family centred company with superb quality products.
August 16, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
Welsh Connection
I have multiple Welsh Connection products. Why? I love working in Wch and see first-hand the care that goes into every product we make. Every Birthday, Mother's Day, and Christmas, I get my Nan and Mum something special from one of our ranges.
Having a personalised mug made for my children, whose names are not available in other shops, adds to that special touch.
I would highly recommend WCH to all my family and friends. X ❤️
November 2, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
Great products love my tea pot and…
Great products love my tea pot and butter dish, even took a couple of the mugs to Germany as presents which they love .
Staff are friendly and can't do enough to assist
October 11, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
Lovely family business who make…
Lovely family business who make beautiful items.
November 3, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
Exceptional service and high quality…
Exceptional service and high quality product!
September 1, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
Amazing quality
I love this company so much! It’s so refreshing to see products that aren’t mass produced and a little more made for you. Welsh Connection is my go to gift company every year!
November 3, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
Excellent company and products
Excellent company and products. Highly recommend.
November 3, 2024
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
Fantastic Customer service
Fantastic Customer service! Fantastic high quality products!
October 15, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
Fantastic!
Fantastic quality, wonderful range of items & customer service is excellent! Thank you!
November 3, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
Amazing products - great quality & service
Local, beautiful crafted products with the all important Welsh connection. Designed and supported by a really helpful and passionate team of people - so glad we found Welsh Connection for a very personal present. Will definitely be coming back for more.
October 20, 2025
Unprompted review
Reply from Welsh Connection
Thank you for taking the time to review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.