Westminster City Council Reviews 65

Ringing council tax. Phone lines open at 8am. Answering machine message say they are closed and open at 8am. UK Government finished. 8.14 am line not open.

The rubbish is meant to be collected on Friday mornings in our street and very regularly my bin is not emptied on that day. I have contacted the relevant section at the Council multiple times and this has not improved things. In addition it took me about 18 months to get hold of the small Council-provided food recycle bin, with whoever I spoke with on the phone always saying they were going to deliver it for it to not materialise, although they did finally produce it. The people one speaks to on the phone, or communicates with by email, are consistently nice but seemingly they or the system are utterly ineffective. They should refund part of the council tax if they are unable to offer a basic rubbish collection service or provide a place within walking distance to drop off the rubbish oneself.

I would give them zero review point if I could. The most incompetent council ever put in a management pack on 14th of January they said it would take 10 days it’s coming up to a month now I have phoned for five times no joy, incompetent workers incompetent council. Worst council ever.

We know our rights and you are testing us. Whilst we have written directly to you as the landlord after exhausting many options including the poor quality managing agents you've selected, you have been negligent and not responded within the 10 days you should have to critical issues relating to uncommunicated service charges and breaches of your contract by letting us suffer each year without hot water in winter and up to 7 weeks at a time and ongoing.
You create heightened anxiety and stress for people and their families affecting our health and safety by being such an unprofessional, poor landlord.

In the name of PCN, it is a rip-off. The appeal system is useless.

i was placed in a hotel in Russel Square on Southampton Row, ;part of Clermont Group , in breach of policy and harassed, bullied, verbally abused, intiimidated by male staff but not only by men and staff and for exposing they ended booking and refused to release my property and witheld my possessions illegally , housing refused to communicate on the matter for over a week .

Can l ask you to review your repairs policy? £708.00 rent per month new bedroom infested with flying ants 🐜 and ants.
There is a hole in the wall outside obvisiously eroded due structural wear and tear. New chester drawers costing £165.00, let alone the cost of bedding and new mattress £218.00 all replaced due the recent damp and
mould. If someone can kindly let me know ASAP when the hole in the wall will be repaired that will great! If the siuation is left to het worse or l am going to be ignored while you continue to take £708.00 per month rent. I will need to seek legal advice, and in the meantime pray the flying ants and ants don't get the chance to destroy my new furniture. Let me know if you prefer me to leave you alone and just share this with a solicitor or/ and media, or both with pictures of the hole form outside.
The surveyor has already attend the property so we don't need to repeat the exercise!!! Move forward, move on and get the issue sorted. Let me know as Landlords that you are not interested or haven't bothered to move forward with this issue.

Nothing's working at Westminster City Council, and there's no innovation and no progress.

Disgusting city management, fines for the sake of fines. Parking disabled notice was posted on where you could not find and tickets issued immediately after midnight. Are you short of money? Come and grab it. Shame on you!

I have been trying to renew my residence parking permit for over 1 month via their website. After 4 attempts I called "Lucy" on the helpdesk who told me that this was due to faulty software and wait a week for the defective software to be fixed.

I have now made 9 attempts to renew my parking permit, over 5 weeks, and spoken to their helpdesk 3 times ("Lucy"; "Richard"; "Matthew"). Each time I have had to wait a considerable time before the call is actually answered and been told this is a problem with the software that would be fixed within a week. But it never is.

I have also requested an escalation and a callback. But nobody called me back.

My existing parking permit has now expired and (surprise, surprise) the website isn't working and nobody answers the phone on the helpdesk.

Unbelievable! Are Westminster Council capable of renewing a parking permit, or is that too complicated for them??

Since when has it been ok for a council to force you into staying in a home when you have been given enough time to vacate and the landlord has now gone and got a court eviction and then to top it all off they now say to stay until bailiffs remove you?? Westminster council no wonder why landlords don’t want applicants on benefits if this is the extremely poor advice you give your citizens! Makes me feel sorry for the landlord as he is being nice, calm and polite yet the council are in a “can’t be assed” mindset!

Westminster Council do diddly squat to help us, i’ve been experiencing antisocial behaviour from my neighbour for 20 years.
The smell is repulsive, The police have been round previously and broken in thinking that she was dead inside because the smell was so bad, Can you just imagine how bad that smell must’ve been?
The problem is the housing association does nothing and the council. It’s Catch22 the only way out is committing suicide.
I now have a terrible back condition slipped disk, I have to be removed from this property and relocated, but still the council are doing nothing regarding this issue too.
Am I living poverty , Most extremely!
People take for granted opening their windows , To get fresh air! I can’t open my windows for the stink comes up my stairs into My Home so much more. I live at the top so I get a lot of everyone smells, My other neighbours are professional and decent people, Clean and well-behaved! This antisocial behaviour isn’t just from the Smell. She’s also behaved very badly in this property over the years.. I’ve lived in this home for 30 years and experience antisocial behaviour from her for 20.
I really don’t believe this will stop unless I am my life because this council will do nothing!!!!
The truth is, she’s causing this Smell to get attention purposely, When the police went into her home, they noticed all her clothes were in plastic bags with zips airtight!
It’s plain to see she’s doing this purposely to cause discomfort and it’s her own way of shouting out for help? so why aren’t you helping her Westminster Council from her antisocial behaviour? She’s causing misery to everybody around her!

Money taken in November still not refunded after 6 months

Traveling to London - The Westminister area is a great place to be in a very vibrant, politics is the name of the game to the rhythms of the parties - this 2nd May 2024 we need a new Leader for our UK - let us face the music and dance with a new number 10 leadership - Heather Butcher and Vernon Butcher making a difference to our UK

Jumping over hoops to get a Residents Permit continued. Same address and car for decades.
Disgraceful.

Pitiful.

Zero points. The one star was the lowest ranking available. In a nutshell as leaseholder you are held over a barrel. The customer service people are friendly but not helpful. Basically an out of office with the words: we are sorry for the delay unfortunately your issue remains unresolved’ wld be more productive and cheaper to us the tax payer or service charge payer.

I have gone thru various complaint procedures with them, being awarded with various compensation amounts, always peanuts but they confirm they have not ‘lived up to standards’ probably understatement of the year.

Having been a ‘customer’ for over 15 years - it’s a generally accepted concept that they are useless. But for structural and political reasons they remain there.

Get rid of the lot, aka city west homes.

Unfortunately I don’t see this happening if labour get in late 2024, but maybe another disaster might prompt a revamp of this shambolic organisation.

Westminster have a policy not to communicate in writing with tenants/residents which I found when addressing a letter to a council member which took six months for a reply and that was through a third party. However I am still awaiting a reply to a letter again sent to a councillor concerning tenants "repair charter" which they promised to implement in their "Fairer Westminster" charter which is just window dressing. Council tenants are seen as an irritant to WCC and they don't care as long as their staff have a "woke" life balance and stress free job - council tenants are bottom the list.

I am writing this review to share my deeply frustrating and disheartening experience with Westminster City Council regarding my homeless application. It is with great disappointment that I must address the unacceptable treatment I have endured throughout this process, which has left me feeling marginalized and unsupported.

First and foremost, it is crucial to highlight the issue of racism that I encountered during my interactions with Westminster City Council. The manner in which my application was handled demonstrated clear instances of racial bias, which should not be tolerated within any public organization. It is disheartening to witness such discriminatory practices persist within our society, particularly in an institution that should be committed to equality and fairness.

In addition to the racial discrimination I faced, I must emphasize the council's lack of consideration for my mental health. As someone who has been grappling with mental health challenges, I expected to receive the appropriate level of understanding and support from Westminster City Council. Unfortunately, this was not the case. Their inconsiderate approach towards my mental well-being only exacerbated the difficulties I was already facing.

Moreover, the council's failure to respond in a timely manner further compounded my frustrations. It took an astounding nine months for them to assess the medical form that I had submitted back in December 2022. Such a lengthy delay not only hindered my ability to secure suitable housing but also demonstrated a blatant disregard for the urgency of my situation. This lack of efficiency and accountability reflects poorly on Westminster City Council's commitment to serving the needs of its residents.

Furthermore, I provided comprehensive evidence from both my psychologist and GP to support my case, only to have it disregarded during the assessment process. This blatant oversight raises serious concerns about the council's commitment to impartiality and fair decision-making. By dismissing crucial evidence, Westminster City Council has failed to fulfill its responsibilities and has perpetuated a system that is inherently unjust.

It is disheartening and deeply frustrating to witness a public organization, such as Westminster City Council, treat individuals in such a deplorable manner. The experiences I have shared today highlight the urgent need for reform and accountability within the council's practices. It is my hope that by shedding light on these issues, we can inspire change and ensure that no one else has to endure similar treatment.

I urge the council to reflect upon its actions, acknowledge the areas where it has fallen short, and take immediate steps to rectify the injustices I have experienced. I implore community members, advocates, and public officials to join me in demanding transparency, fairness, and equality from Westminster City Council.

Together, we can foster a society that is inclusive, compassionate, and supportive of all its members.

The Westminster Parking website is shockingly bad. It has been "upgraded" this year and now, when purchasing trade permits, you have to first buy an evoucher and then claim said voucher from your account. The first time this happened I had no idea and thought I'd paid for the parking but turns out I had only bought a voucher and because it hadn't been allocated we got a parking ticket. So in other words, I paid for parking but still got fined. How is that ok? I appealed as this was a genuine mistake and you could clearly see the voucher on our account but no joy. We have to pay the fine - £65 if paid now £130 if we leave it. Honestly, I think they make this as difficult as possible just so that customers make mistakes and they can generate more income. By the way the one star is for the customer support team who also think the website is rubbish and are incredibly helpful and patient.