Westpark Mortgages Reviews 60

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and dedication, often going above and beyond to assist them. The service provided is frequently described as first-rate, with many appreciating the seamless, stress-free process and the team's ability to secure the best deals. Reviewers highlight the exceptional customer service, noting clear, efficient communication and a personalized approach that makes them feel well-supported and confident. Some people also felt that the team's friendly and empathetic nature made the entire process much less stressful, fostering trust and a sense of being in good hands.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

People report positive experiences with service, consistently describing it as first-rate, excellent, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that agents go above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben is the best! He's sorted out my mortgage a couple of times now and on this most recent occasion he saved us from losing the house. There was a nightmare situation with the Land Registry, the solic... See more

Company replied

Rated 5 out of 5 stars

We cannot recommend Westpark Mortgages highly enough. From start to finish, the service we received was absolutely first-rate. Ben went completely above and beyond to help us throughout the entire... See more

Company replied

Rated 5 out of 5 stars

The Westpark Mortgage team are absolutely fantastic and made us feel so confident throughout the process. They kept us informed, made sure we got the best deal possible and really took time to unders... See more

Company replied

Rated 5 out of 5 stars

Zero pain in finding a new mortgage! Can't thanks the the team at Westpark Mortgages enough for the help in making this a terrific and painless transition. Constant updates on where we were in the... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At Westpark Mortgages, we put our clients first. With a firm commitment to transparency, our independence means we make recommendations best suited to your needs, not our interests. We understand how important it is that you feel confident and supported throughout the process, so we pride ourselves on making it as easy and straightforward as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Ben and the team were amazing

Ben and the team were amazing, would definitely work with them again. Highly recommend

May 1, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Richard, Thanks for leaving us a great review, we are delighted that you had a great experience and we very much look forward to working with you again.

Ben Murphy
MD

Rated 5 out of 5 stars

Ben & Hayley @westpark are brilliant

Ben & Hayley @westpark are brilliant
In forest spine to Ben a few years ago as recommended by a family member, at the time a few things happened but I got back in contact this January, and Ben remembered who I was where I worked etc.
From then on I had clear concise communication with both Ben and Hayley.

I cannot fault there friendly yet professional approach to getting my mortgage across the line, even after completion there was communication,

I shall recommend to family and friends from now on and I will also use them in the future.

As you can tell I’m very happy with my west park experience. 💯

September 8, 2025
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Reply from Westpark Mortgages

Hi Ian, we are so happy that we were able to help you buy your dream house, it really is such an amazing property and we feel so grateful to have been part of the process that got you there. This is why we love what we do, working with clients like you guys make it all worth while! We look forward to assisting you again at remortgage time!!

Ben Murphy
MD

Rated 5 out of 5 stars

Hayley and Ben were brilliant- we felt…

Hayley and Ben were brilliant- we felt like we were in really good hands. Ben is so trustworthy and found us the right and best mortgage for us, and Hayley was awesome in moving it all along and getting everything in place. We barely had to do anything, it was all handled so brilliantly by them

September 1, 2025
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Reply from Westpark Mortgages

Thank you so much for your kind words! It means a great deal to us that you felt supported and in safe hands throughout the process. We always aim to make things as smooth and stress-free as possible, so knowing you barely had to lift a finger is exactly the outcome we strive for.

It was a real pleasure helping you secure the right mortgage, and we’re thrilled everything came together so seamlessly. We look forward to helping you again in the future.

Ben Murphy
MD

Rated 5 out of 5 stars

Fantastic guidance

Westpark offer such a seamless, informed, and useful service. We felt totally taken care of and well-advised throughout, and it just took away so much of the stress and worry of moving to know that we were being guided appropriately and with our best interests at heart.

September 9, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Joe and Flora, thanks for taking the time to leave is such a great review! We are so happy that we were able to help you buy your first home together and can't wait to work with you again in the future.

Ben Murphy
MD

Rated 5 out of 5 stars

Outstanding experience, highly recommend

We had an outstanding experience working with Ben & Hayley — they were professional, knowledgeable, and incredibly responsive throughout the entire process. From our first conversation, they took the time to explain every step clearly, answered all our questions with patience, and made what can often be a stressful process feel smooth and manageable. Their attention to detail and commitment to finding the best mortgage solution for our needs was exceptional. I highly recommend their services to anyone looking for a reliable and dedicated mortgage expert!

September 2, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Hallie, thanks for such an amazing review. We are so happy that we were able to help you get your first place together! We hope you make some really special memories in you new home!

Ben Murphy
MD

Rated 5 out of 5 stars

11/10 head and shoulders above the others

Westpark Mortgages made the entire process seamless. They went the extra mile to ensure we understood fully the nuances of what was being offered to us and far exceeded what we could obtain in terms of affordability and interest rates when compared to other brokers. When we had an issue arise with false reporting from the credit agencies they were able to offer advice and speak to lenders to ensure that we were able to proceed with the best offer.Prior to completion Ben monitored the interest rates closely and managed to reduce the interest on our mortgage twice without us even asking. They stayed in regular contact and were always happy to pick up the phone. 100% would recommend for their reliability, openness and ability to secure us the best mortgage on the market. I won’t hesitate to use them again when it is time for another move.

September 2, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Hugo, it was a pleasure assisting you with buying your first home. We are so happy that you are finally in and can now start making the place your own!

Thanks so much for the lovely review, we look forward to working with you again in the future!!

Ben Murphy
MD

Rated 5 out of 5 stars

This is the second time we have used…

This is the second time we have used Ben and his team to remortgage. they made the process of smooth from start to finish - would definitely recommend.

August 1, 2025
Unprompted review
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Reply from Westpark Mortgages

HI Jess and Julian, thanks for your lovely review of your experience with Westpark Mortgages!

Its always a pleasure working with you and we look forward to helping you again in the near future.

Thanks as always for your support!

Ben Murphy
MD

Rated 5 out of 5 stars

Fantastic Job!

My partner and I have used Ben’s services several times now and just recently for our latest move. His knowledge, expertise and professionalism is second to none and we can’t thank him and his team enough for their determination and passion, for all things mortgages!
Darren and David

August 5, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Darren and David, thanks for sharing your experiences with us. As always, it was a pleasure to work with you both. We are delighted we could help you buy what can only be described as a dream home, we hope you will make many happy memories in your new adventure! Until the next time!!

Ben Murphy
MD

Rated 5 out of 5 stars

Thankyou Westpark

I've been with Ben for quite a few years now, dealing with my both home and investment property remortgages and long may it continue. The service from Ben and Hayley is second to none. Thankyou once again.

August 1, 2025
Unprompted review
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Reply from Westpark Mortgages

HI Mark, thanks so much for leaving us a great review! It has been an absolute pleasure working with you over the years and we look forward to helping you again soon.

Ben Murphy
MD

Rated 5 out of 5 stars

Reliable and responsive, every time

Ben has been my mortgage advisor for several years now, across multiple properties and mortgages, and I couldn’t be happier with Westpark's service. Ben is always incredibly responsive and goes out of his way to provide the best advice tailored to my situation. His expertise in finding the best mortgage deals has made a huge difference for me. On top of that, Ben and Hayley are friendly and empathetic, making the whole process much less stressful. They have delivered every single time, and I wouldn’t hesitate to recommend them to anyone looking for a reliable mortgage broker.

July 1, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Rachael, It’s been an absolute pleasure working with you over the years, and we’re genuinely grateful for your continued trust in Westpark Mortgages. Helping you navigate each property and mortgage journey has been incredibly rewarding—and knowing we’ve made a difference means the world to us.

Hayley and I always aim to make the process as smooth and stress-free as possible, so it’s lovely to hear that’s come through.

Thanks again for the glowing recommendation it really does mean a lot.

Ben Murphy
MD

Rated 5 out of 5 stars

Zero pain in finding a new mortgage

Zero pain in finding a new mortgage!

Can't thanks the the team at Westpark Mortgages enough for the help in making this a terrific and painless transition. Constant updates on where we were in the application process and realistic timelines. Would strongly recommend them for your next mortgage.

June 19, 2025
Unprompted review
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Reply from Westpark Mortgages

Thanks for your kind words!! As your review has been made anonymously I can't thank you by name but it sounds like we had a great time working with you.

All the best and until next time!

Ben Muphy
MD

Rated 5 out of 5 stars

Repeat business!

Ben worked on my initial first time buyer mortgage and I was thoroughly impressed by how smooth and stress-free he made the entire process. So when it was time to remortgage, going back to Ben was an easy decision.
Ben and Hayley make an excellent team—they bring a wealth of knowledge, really take the time to understand your needs, and go the extra mile to find the best mortgage deal for you. I can’t recommend them highly enough!

July 15, 2025
Unprompted review
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Reply from Westpark Mortgages

HI Lee, thanks for taking the time to write such a thoughtful and brilliant review for us, it was an absolute pleasure to work with you again! We very much look forward to helping you again in the near future.

Ben Murphy
MD

Rated 5 out of 5 stars

Amazing! Highly recommended 👍

Westpark Mortgages have just been incredible at every step of the process and I couldn’t recommend them more highly. Their communication and clarity was great and they’ve always been readily available to chat to on the phone whenever we needed anything explaining. This was exactly the personal service that we wanted - not being diverted to a faceless call centre or being bounced about to different people that we had no relationship with. They also got us the best deal available and ensured that they locked in any lower rate that came onto the market which saved us money in the end. Couldn’t recommend them more highly, they took all of the stress out of renewing our mortgage and they’re also very lovely and personable which is something that isn’t always the case with financial businesses. Thank you!

July 20, 2025
Unprompted review
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Reply from Westpark Mortgages

Massive thanks for your incredibly thoughtful review—honestly, it made our day! Working with you is always an absolute pleasure (some might even say it's dangerously enjoyable). We’re already counting down to our next adventure together!

Until next time,

Ben Murphy
MD

Rated 5 out of 5 stars

5 star

We have worked with Ben for many years as our mortgage advisor and he will be our advisor for life! We recently had the pleasure of working with Ben and Hayley at Westpark Mortgages again, and I can honestly say that the experience was fantastic from start to finish. Ben is incredibly knowledgeable, approachable, and genuinely dedicated to helping his clients secure the best mortgage deals.

From our first meeting, Ben took the time to understand our goals and tailored his advice to suit my unique situation. He explained complex mortgage concepts in a clear and simple way, making the entire process smooth and stress-free. What really stood out was his attention to detail and proactive communication—Ben kept me updated every step of the way, and I never felt like I was left in the dark.

Thanks to their hard work and expert advice, we were able to secure a mortgage that perfectly fits our needs, and I truly feel confident moving forward. If you're looking for a professional, reliable, and friendly mortgage broker, I highly recommend Ben at Westpark Mortgages. He goes above and beyond, and his commitment to his clients is truly remarkable!

July 5, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Nick and Kirstie, thanks for what can only be described an an awesome review. its been our pleasure to work with you over the years and we very much look forward to many more!

Thanks for being amazing clients!

Ben Murphy
MD

Rated 5 out of 5 stars

Amazing service

I couldn't rate Ben and Hayley highly enough - they were consistently very very responsive, friendly and approachable and really made the stressful experience of first time buying so much more manageable. There were times when I was getting intense time pressures from the estate agents and they were always on hand to give detailed advice at short notice in these very stressful, pressurised moments. For the support I got from them I think the cost was an absolute bargain. Certainly as a first time buyer I would have really struggled to navigate the process without them. I really felt they went above and beyond and would absolutely use them again. Big thanks Ben and Hayley :)

June 28, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Em, thank you for writing such a thoughtful and lovely review. Both myself and Hayley loved working with you and were delighted when you got the keys to your first home recently. Your determination and hard work paid off in the end though. We look forward to working with you again soon!

Ben Murphy
MD

Rated 5 out of 5 stars

Great!

We’ve been using Ben & Hayley to support us with mortgage advice for the last 8 years. Ben has always been supportive, efficient and relentless in ensuring we’re on the best rate to suit our changing life circumstances.

Will always recommend!

July 15, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Rowan and Andy, thanks so much for your lovely words, has it really been 8 years? Always a pleasure to work with you both and looking forward to the next time!

Ben Murphy
MD

Rated 5 out of 5 stars

Brilliant service all round.

I recently used Westpark and couldn’t be happier with the experience. From start to finish, the team were professional, friendly, and incredibly efficient. They made what can often feel like a stressful and complicated process so much easier to navigate, always taking the time to explain things clearly and answer any questions I had.

Communication was excellent throughout, and I always felt in safe hands. Thanks to their hard work and expertise, everything went smoothly and on time. I’d highly recommend them to anyone looking for reliable, knowledgeable and genuinely supportive mortgage advice. Brilliant service all round.

July 15, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Daniel, thank you for sharing your experience with us.

I am delighted that we were able to assist you again with your remortgage and look forward to working with you again in the future!

Ben Murphy
MD

Rated 5 out of 5 stars

Don't go anywhere else!

This is probably our 5th or 6th time working with Ben and Hayley and the team at Westpark.
Impartial advice as always and presented with all the options to make an informed choice on next steps with things.
Westpark will forever be our go-to crew for mortgages.
Don't go anywhere else! <3

June 1, 2025
Unprompted review
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Reply from Westpark Mortgages

Thanks so much for your lovely words and support over the last 10 years or so. Legendary clients who have become more like friends. Always an absolute pleasure to assist you and we cant wait to work with you both again in the future!

Ben Murphy
MD

Rated 5 out of 5 stars

I highly recommend Ben and co

I highly recommend Ben and co - they have organised a mortgage that I would never have come across without their help. I will use them again if I need to and will be happy to pass their name on to anyone who needs a professional and friendly service.

April 3, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Claire, thanks for such a lovely review, its always an absolute pleasure working with you! We hope you are enjoying living in your new home and we very much look forward to helping you again in the future.

Ben Murphy
MD

Rated 5 out of 5 stars

Fantastic service!

We had a fantastic experience with Westpark Mortgages! Ben was very knowledgeable, friendly and professional and made what was a complicated process much easier to navigate, explaining all of our options to us clearly which helped us make an informed decision. We really appreciate the great communication from both Ben and Hayley who were happy to answer any questions, especially as we were first time buyers. We would highly recommend this service!

May 17, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Liam, thanks for such a lovely review!! We are so happy that you have finally found and moved into your dream home. We look forward to helping you again in the future.

Ben Murphy
Managing Director

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