Westpark Mortgages Reviews 60

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and dedication to going above and beyond to help them. Many highlight the exceptional service, noting how the team makes complex processes smooth and stress-free, often exceeding expectations to secure the best outcomes. People appreciate the clear communication, quick responses, and the personalized approach taken to understand individual needs and financial goals. The team's ability to provide detailed advice and support, even in challenging situations, is frequently mentioned as a key factor in their positive experiences. Reviewers often describe feeling well-cared for and confident throughout the entire process, emphasizing the seamless and efficient nature of the service provided. Many express strong recommendations and loyalty, stating they would not consider using anyone else for their mortgage needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, describing it as flawless, first-rate, and... See more

Customer service

People report positive experiences with customer service, highlighting that agents go above and beyond to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben is the best! He's sorted out my mortgage a couple of times now and on this most recent occasion he saved us from losing the house. There was a nightmare situation with the Land Registry, the solic... See more

Company replied

Rated 5 out of 5 stars

We cannot recommend Westpark Mortgages highly enough. From start to finish, the service we received was absolutely first-rate. Ben went completely above and beyond to help us throughout the entire... See more

Company replied

Rated 5 out of 5 stars

The Westpark Mortgage team are absolutely fantastic and made us feel so confident throughout the process. They kept us informed, made sure we got the best deal possible and really took time to unders... See more

Company replied

Rated 5 out of 5 stars

Zero pain in finding a new mortgage! Can't thanks the the team at Westpark Mortgages enough for the help in making this a terrific and painless transition. Constant updates on where we were in the... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At Westpark Mortgages, we put our clients first. With a firm commitment to transparency, our independence means we make recommendations best suited to your needs, not our interests. We understand how important it is that you feel confident and supported throughout the process, so we pride ourselves on making it as easy and straightforward as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service and very speedy replies

Great service and very speedy replies. Would definitely recommend

May 1, 2025
Unprompted review
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Reply from Westpark Mortgages

Thanks Anna, it was a pleasure to assist you with your move! We wish you the best of luck in your new home and cant wait to see how you put your own stamp on it.

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Ben has been very helpful and…

Ben has been very helpful and informative throughout the process. As a first-time buyer, I had a lot to cover and understand about mortgages and life insurance. I would strongly recommend using the Westpark services.

March 26, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Paolo, thank you for sharing your experience with us, it was an absolute pleasure dealing with you both and we are thrilled that you are now in your very own home! We look forward to helping you again in the very near future!

Ben Murphy
MD

Rated 5 out of 5 stars

Westpark mortgage advice

The service from start to finish with Westpark mortgages has been fantastic!
Ben is highly knowledgeable and makes things very easy to understand.
I would highly recommend Westpark mortgages for anyone who is looking for a new mortgage.

February 26, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Tom, Thanks for your lovely comments, it was a pleasure to assist you and we look forward to helping you again in the future!

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Absolutely use this company. Thanks Ben!

We recently used Westpark Mortgages for our mortgage renewal, and the experience was fantastic. Ben was incredibly clear and thorough, making the entire process easy to understand. He took the time to explain all our options, ensuring we felt confident in our decision. His helpful and professional approach made what could have been a stressful process completely seamless. We highly recommend Westpark Mortgages for anyone looking for expert mortgage advice!

February 17, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Phil, thanks for leaving such a superb review, its was a pleasure assisting you and I look forward to working with you again in the future!

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Highly recommend

Highly recommend, I reached out for advice and help with my mortgage application, which had some peculiar aspects due to my visa status. Was advised thoroughly and promptly, and comprehensively for my non-specialist background.
Really appreciated the swift, professional and agreable communication, with personalised advice, covering aspects I wouldn't have thought of.
Got a fast agreement in principle to kick my process off.

Thank you very much.

January 13, 2025
Unprompted review
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Reply from Westpark Mortgages

HI Ekaterina, thanks for your thoughtful review, it was a pleasure helping you and we look forward to catching up with you again in the near future!

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Friendly, efficient, and high quality service

The service from Westpark Mortgages was fantastic. Everything was done in a timely manner and was a very friendly and down to earth service. I’m very grateful to Ben for all the time he spent supporting me, and I have learned a significant amount from him. I felt supported throughout and that Ben had my best interests at heart all the way. Thank you! I highly recommend this team 🙂

October 1, 2024
Unprompted review
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Reply from Westpark Mortgages

HI Katie, thanks for taking the time to leave such a nice review, we are so happy that you have now settled into your new home and the search is now over!! We look forward to catching up again in the near future!

Ben Murphy
Westpark Mortgages

Rated 5 out of 5 stars

Very supportive and knowledgeable.

Very supportive and knowledgeable.
Ben and Hayley were great, they help me find the right mortgage at the right price.
Buying is very stressful so having them making the process easier and reassured me. As I was buying on my own.
I’m glad I choose Ben to be my mortgage advisor and would highly recommend them I wouldn’t hesitate to use them in the future.

January 17, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Emma, thanks for taking the time to leave such a lovely review! It was a pleasure to help you again and we are so pleased you found such a great new home! We look forward to working with you again in the future!

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Brilliant company

Brilliant service! Really friendly and helpful. Ben really knows his stuff, explained everything well and was always on hand to answer any questions. Would highly recommend! Thank you Ben & Hayley

January 10, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Donna, thanks for leaving such a nice review, we really enjoyed working with Liam and yourself and are stoked that you have moved into such an amazing new home!! We look forward to working with you again in the future.

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Great service!

Great service!
We have used Ben before and he was great then so we reached out to get some advice this time. He has been patient and extremely helpful, we will definitely be using them in the future.
Many thanks Ben!

December 10, 2024
Unprompted review
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Reply from Westpark Mortgages

Hi Sarah, thanks for leaving such a nice review! Always a pleasure to have a chat and discuss your options!
We look forward to helping you again in the near future!

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Much easier than past remortgages with other companies

I thought we were going to have a lot of trouble remortgaging as we're both self-employed and the market being what it is - but Ben made it really easy. Having remortgaged with other companies, I know what a headache it normally is, but there was none of that with Westpark Mortgages. Even when there was some administration nightmare about the name of our house on documents, it was Ben who handled sorting it out (something that would definitely have fallen to us with the company we've used in the past). I will definitely be returning to Westpark Mortgages when this deal expires!

November 4, 2024
Unprompted review
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Reply from Westpark Mortgages

Hi Susi, thanks for leaving such a lovely review, we really enjoyed working with you and look forward to assisting you again in the future!!

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Ben was great to deal with

Ben was great to deal with, he got us the best deal and everything went very smoothly. I would recommend Westpark to anyone looking for mortgage services.

September 2, 2024
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Reply from Westpark Mortgages

Hi Tom, thanks for taking the time to leave a great review for us, it was fantastic to be able to help you and Tara again! We look forward to working with you again soon.

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Great advice and prompt response

Great advice and prompt response. Easy to deal with and happy with deal

December 2, 2024
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Reply from Westpark Mortgages

Hi Kat, thanks for your great review and kind words, we have really enjoyed working with you again and look forward to assisting you in the future.

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Always reliable!

Excellent advice and tireless work from Ben to find us a deal.

July 5, 2024
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Reply from Westpark Mortgages

Hi Steve, thanks for the 5 star review, its been great working with you and we look forward to supporting you again in the future.

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Remortgage - fantastic support

What a brilliant company! Ben was so knowledgeable and helpful throughout our whole remortgage process. He explained everything so clearly and with great patience! When there was an issue with the solicitor, he quickly resolved it to ensure we were not overcharged. Communication was faultless throughout the process. We have dealt with various mortgage advisors in the past but will only use West Park Mortgages from now on! Can't recommend them enough.

October 31, 2024
Unprompted review
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Reply from Westpark Mortgages

Hi Emma, thanks for your kind words and lovely review, it was a pleasure working with yourself and John. We look forward to working with you again in the near future!

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Ben has been fantastic

Ben has been fantastic, helped me over a few years up to when I was able to get a mortgage then helped me though the process. Would thoroughly recommend.

December 4, 2024
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Reply from Westpark Mortgages

Hi Mike, thanks for the 5 star review and kind words, we were so happy we could help you with your move to your amazing new home!! We look forward to working with you again soon.

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Ben & Hayley were really helpful

Ben & Hayley were really helpful. Great communication, very easy to deal with and excellent overall service. Thank you!

November 3, 2024
Unprompted review
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Reply from Westpark Mortgages

Hi Scott, thanks so much for taking the time to leave us a great review, we look forward to helping you again in the future!

Ben Murphy
Managing Director

Rated 5 out of 5 stars

First Time Buyers!

We were absolutely clueless first time buyers. Ben was brilliant! He was incredibly patient with us and all the questions we had. Throughout the whole process Ben was incredibly efficient, we didn’t have to chase him on anything; his communication was timely, professional and extremely down to earth and friendly. He gave us sound advice when we were unsure, and used his experience to ensure we didn’t hit any issues. We are incredibly happy with every aspect and will definitely be using Ben and Westpark Mortgages again. THANK YOU, Ben & Hayley!!

November 15, 2024
Unprompted review
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Reply from Westpark Mortgages

Hi Richard, thanks to you and Scott for such a lovely review. It was a pleasure helping you both buy your first home together!! Hayley and I look forward to working with you both again in the future.

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Five Star Service!

We cannot recommend Westpark Mortgages highly enough! From start to finish, Ben and Hayley made the entire mortgage process feel seamless and stress-free. As first-time buyers we were initially overwhelmed, but Ben’s expertise, patience, and clear communication put us at ease from day one.

Every step of the way, Ben was there to answer our questions and explain everything in detail, ensuring we fully understood our options. Ben went above and beyond to find the best mortgage solution tailored to our needs, and the professionalism and dedication truly set Westpark Mortgages apart. We always felt prioritised and well-supported, making what could have been a daunting experience into a positive one.

Thank you Ben for helping us achieve our dream of homeownership! We would wholeheartedly recommend Westpark Mortgages to anyone in need of a knowledgeable, reliable, and genuinely caring mortgage broker.

November 6, 2024
Unprompted review
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Reply from Westpark Mortgages

What an amazing review, thankyou so much Katherine. It was an absolute pleasure working with yourself and James and we are delighted you are now in your first home together! We look forward to assisting you again in the future!

Ben Murphy
Managing Director

Rated 5 out of 5 stars

Ben was completely brilliant

Ben was completely brilliant. Efficient, kind, thoughtful and very generous with his time and advice. I would encourage anyone to contact him if they need mortgage or life insurance guidance. His help has been invaluable to our family.

June 28, 2024
Unprompted review
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Reply from Westpark Mortgages

Thankyou so much for your lovely review Ros, it was an absolute pleasure to assist you and Joe in buying your first home! We look forward to helping you again in the future!!

Ben Murphy
Managing Director

Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. I cannot fault anything! From my initial enquiry, the communication has been 100% spot on. My first enquiry was dealt with by Hayley, who could not do enough to assist me with my many many questions and concerns. Hayley put me at ease from the onset and I immediately could relax as I felt well looked after and knew this is the company for me. Hayley was friendly, professional and an absolute delight to chat too. I then had a meeting via Teams with Ben, who again was welcoming and friendly and answered all of my question without any jargon. Ben gave me multiple options that suited my needs, which in turn just shows how much he listened to my initial conversation and didn’t try and ply with with a product that was not suitable. I would definitely recommend Westparkmortgages 100% and I will be using them again in the future. Many thanks to a wonderful company.

November 4, 2024
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Reply from Westpark Mortgages

Hi Maxine, thanks for leaving our first Trustpilot review!! And what a lovely thoughtful review too! I am delighted that you had such a great experience and we look forward to helping you again in the future!

Ben Murphy
Managing Director

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