Westwoodmotorgroup Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their remarkably helpful attitude, excellent communication, and genuine dedication to finding the right vehicle solutions for every client. Some reviewers were extremely happy with the quick response times, smooth vehicle collection processes, and overall ease of daily business dealings. Consumers also note that the entire team consistently goes above and beyond to handle urgent demands with outstanding professionalism and top-tier service. People consistently highlight the reliable support provided during unexpected road situations, making long-term partnerships and repeat hires entirely seamless. Many visitors express full satisfaction with the knowledgeable advice received during sales and rentals.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the rental and... See more

Service

Customers report widespread satisfaction and appreciation for the 5-star service they receive. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to everyone at Westwood Motor Group for helping me out at such short notice 🚘 When my car unexpectedly needed repairs, they sorted me with a hire car almost immediately, mean... See more

Company replied

Rated 5 out of 5 stars

Westwood Wigan are absolutely brilliant. They have been supplying me a large number of rental vans for the last 6 months with great service and professionalism. Our demands move so fast yet they adap... See more

Company replied

Rated 5 out of 5 stars

Couldn't recommend Westwood highly Enough! Jason and Beth go above and beyond to ensure our needs are met each and every time we hire from them. I hire multiple vans every month and wouldn't even cons... See more

Company replied

Rated 5 out of 5 stars

Great experience buying a van from Westwood motor group. Jack who facilitated the deal was great at communicating with us as well as Sam who delivered the van - both very professional and lovely peopl... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Est. in 1987, we have provided car and van rental from our site in Wigan to the rest of the U.K. We are proud members of the BVRLA, and the Official Supplier and Sponsor of Wigan Athletic. Offering some of the very best prices backed up with our price check guarantee, whatever size of fleet we can help; providing you with a fast, friendly and efficient service. Whether it's Daily Hire, our Flexible Rental or Contract Hire options, we provide a fantastic vehicle at a great price, backed up with a superior service. Receive free upgrades and additional discounts when you open a Business Account with us. Our fleet vehicles are maintained to the highest standards, which are available to purchase with full service history.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(214)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service!

Recently purchased 2 vehicles from Westwood in Bolton and from the very first conversation, all the way to collection, the service was fabulous.
Cliff was a pleasure to deal with, keeping us informed all the way through the purchase including organising the livery of our company logo on the 2 vehicles.
I've also previously used the Wigan branch for short term hire and can't recommend them enough.
Great company to deal with.

May 8, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much Joanne, I'm delighted that Cliff's done such a good job looking after you, I'll make a point of passing on your praise to him. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Bethan was fantastic throughout my…

Bethan was fantastic throughout my purchase of a new truck. From sending over the initial photos, ensuring me and my mrs were well looked after when we came to view it, completing all the paperwork promptly and making the collection day perfect.
Bethan dealt with my endless questions in a polite and knowledgeable manner.
When the time comes to upgrade again, Westwood vans will be first on my list to contact.

April 30, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks again for your business and for taking the time and trouble to leave us reviews. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Top notch

Dealt with Cliff. Could not do enough for you. Very happy with the service and the vehicle.

April 25, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

I'm delighted to hear that, thankyou for taking the trouble to leave those kind words. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

My enquiry was tentative but once I…

My enquiry was tentative but once I spoke with Beth in sales I was sure I was at the right place, her knowledge and attention to detail convinced me, I was not disappointed, I am delighted with my car and I certainly would recommend Beth and Westwood.
Excellent Service !

April 25, 2024
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for that glowing endorsement, I've passed it on to our Beth and you've made her day. I wish you many happy miles in your new car. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Just purchased a Renault van from…

Just purchased a Renault van from Westwood motor group and would like to thank Bethany as she was brilliant through the whole purchasing process.

April 19, 2024
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for your kind review, I do hope you're enjoying your new van. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Seemless short term van hire.

Seemless short term van hire.
Bethan was so helpful and provided all information we needed and answered a couple of queries straightaway - one even on her day off as she picked a voicemail up - above & beyond.

April 18, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

What a great thing to find out about, I'll be sure to thank Bethan personally for being such a great asset to the company. Thanks so much for taking the trouble to share your experience. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent service every time

Excellent service every time. Vehicles always immaculate and Jason goes out of his way to accommodate last minute requests. (Booking on behalf of a local school). Thanks!

April 9, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks once again for your kind review and for your business. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent service and vehicles

Excellent service and vehicles. Yolanda’s service is superb and always goes above and beyond. Have been a customer for a year and will continue!

April 10, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Welcome back and thanks so much for your continued business and for taking the trouble to leave us a review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Arrived to collect a vehicle but due to…

Arrived to collect a vehicle but due to vehicle not starting, I was allocated another vehicle, larger than requested and at no extra cost. Super customer service and fantastic service provided across the whole business. Many thanks Westwood for all your help, it is very much appreciated.

April 9, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

I'm so glad my team did such a great job of looking after you, thank's so much for taking the trouble to write up your experience. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

I have used Cliff at Westwood for my…

I have used Cliff at Westwood for my last 2 van purchases and have always been pleased with the service provided

April 5, 2024
Unprompted review
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Reply from Westwoodmotorgroup

I'm delighted to hear that Denise, thanks so much for taking the trouble to leave us a review and, of course for your business. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Amazing

From the first enquiry to collecting the vehicle the service was amazing. Yolanda was very knowledgeable and professional. I wouldn’t hesitate to recommend Westwood

April 5, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thankyou so much for those kind words, I'll be sure to pass on your praise to our Yolanda, it'll make her day. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with as per usual your only as good as your staff and there all great, I deal with Jason a lot and he’s fantastic

April 3, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Team Westwood are an absolute credit to themselves and to the company, thanks so much for your kind review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great service

Jason is always happy to help with a smile and is responsive to any issues that arise. A pleasure to deal with.

April 2, 2024
Unprompted review
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Reply from Westwoodmotorgroup

I'm blessed to have such great ambassadors for Westwood on my team, thanks for sharing those kind words Rebecca. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent service and really helpful…

Excellent service and really helpful team. Jason was great and loved the flexibility to arrange keeping the van for an extra day.
Thank you

March 28, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks Chris, I'm so pleased Jason looked after you so well. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Quick and easy and easy to do business…

Quick and easy and easy to do business with. Andrew and his colleagues make check out and return very simple and speedy process

March 22, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

We certainly aim to please! Thanks so much for your kind praise. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Yolanda was very helpful and…

Yolanda was very helpful and professional.

March 4, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks for that Steve, I've passed on your kind praise to Yolanda, you've made her day. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Thank you Bethan for everything

Thank you Bethan for everything.
Great price and quick delivery.
Will definitely be calling on Bethan for future fleet vehicles.

February 23, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

What a fantastic review, thanks so much for heaping such lovely praise on our Bethan, I'll be sure to pass it on. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great service from start to end

Yolanda was extremely helpful getting our new vans organised for collection.
Excellent customer service from start to finish, would highly recommend Yolanda and the team at Westwood

March 1, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Once again, thanks so much Nicole for your kind reviews. - Chris Melling (Managing Director)

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