Westwoodmotorgroup Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their remarkably helpful attitude, excellent communication, and genuine dedication to finding the right vehicle solutions for every client. Some reviewers were extremely happy with the quick response times, smooth vehicle collection processes, and overall ease of daily business dealings. Consumers also note that the entire team consistently goes above and beyond to handle urgent demands with outstanding professionalism and top-tier service. People consistently highlight the reliable support provided during unexpected road situations, making long-term partnerships and repeat hires entirely seamless. Many visitors express full satisfaction with the knowledgeable advice received during sales and rentals.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the rental and... See more

Service

Customers report widespread satisfaction and appreciation for the 5-star service they receive. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to everyone at Westwood Motor Group for helping me out at such short notice 🚘 When my car unexpectedly needed repairs, they sorted me with a hire car almost immediately, mean... See more

Company replied

Rated 5 out of 5 stars

Westwood Wigan are absolutely brilliant. They have been supplying me a large number of rental vans for the last 6 months with great service and professionalism. Our demands move so fast yet they adap... See more

Company replied

Rated 5 out of 5 stars

Couldn't recommend Westwood highly Enough! Jason and Beth go above and beyond to ensure our needs are met each and every time we hire from them. I hire multiple vans every month and wouldn't even cons... See more

Company replied

Rated 5 out of 5 stars

Great experience buying a van from Westwood motor group. Jack who facilitated the deal was great at communicating with us as well as Sam who delivered the van - both very professional and lovely peopl... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Est. in 1987, we have provided car and van rental from our site in Wigan to the rest of the U.K. We are proud members of the BVRLA, and the Official Supplier and Sponsor of Wigan Athletic. Offering some of the very best prices backed up with our price check guarantee, whatever size of fleet we can help; providing you with a fast, friendly and efficient service. Whether it's Daily Hire, our Flexible Rental or Contract Hire options, we provide a fantastic vehicle at a great price, backed up with a superior service. Receive free upgrades and additional discounts when you open a Business Account with us. Our fleet vehicles are maintained to the highest standards, which are available to purchase with full service history.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(214)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Jason was absolutely amazing

Jason was absolutely amazing, I landed from Doha with what I thought a rental my mother had sorted for me. Which was not the case. Jason went above and beyond, sorted my car and insurance. I would go back again for this 5 star service. Thank you Jason.

August 6, 2026
Unprompted review
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Reply from Westwoodmotorgroup

I'm absolutely delighted that our Jason was able to earn such kind praise from you Diane. Thanks so much for taking the trouble to leave us a review.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Absolutely brilliant

Westwood Wigan are absolutely brilliant. They have been supplying me a large number of rental vans for the last 6 months with great service and professionalism. Our demands move so fast yet they adapt and fulfil each request.
I highly recommend them, don't waste time looking anywhere else

July 3, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for your kind words Jake and, of course, for your business. I'm delighted that we've been able to keep up with your needs.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Everything went very smoothly with…

Everything went very smoothly with buying my car and sorting out delivery to me would recommend this garage to anyone who after a car from them

June 25, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for the recommendation Brian, I do hope you're enjoying your new wheels.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

A huge thank you to everyone at…

A huge thank you to everyone at Westwood Motor Group for helping me out at such short notice 🚘

When my car unexpectedly needed repairs, they sorted me with a hire car almost immediately, meaning I could still get to work & carry on with my day-to-day chaos!

It’s easy to talk about great customer service, but when people step in to genuinely help when you need it most.. thats when it really stands out 👏🏽

Thanks again, Chris & the team - I really appreciate everything you’ve done ☺️

June 26, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for your kind words, I'm glad we were able to help keep you moving and hope you've enjoyed driving something different for a little while while yours is being fixed.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Fantastic car lease experience

Had a great experience leasing a car. Hassle free and super easy. Fantastic communication from all the staff throughout the process but specifically Chris and Zara! Highly recommend.

June 29, 2026
Unprompted review
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Reply from Westwoodmotorgroup

An absolute pleasure to help you get behind the wheel of your new Jaecoo. I do hope you're enjoying all those features.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Short notice low loader

Very helpful especially Tony who pulled all the stops out to get a big low loader at very short notice - very friendly efficient and sociable - highly recommended!

June 26, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Thanks for taking the trouble to give our Tony a shout out and for that endorsement.

I'm glad we were able to get you what you needed!

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Lost service book

I recently had the pleasure of dealing with Cathy Pendlebury at Westwood motor group
Somehow my service history book had been lost and Cathy sorted it out straight away
I would like to say she was absolutely fantastic she couldn’t have been more helpful if she tried,
Such a lovely, friendly person and amazing service
Well done Cathy & Westwood what great customer service ⭐️⭐️⭐️⭐️⭐️

June 24, 2026
Unprompted review
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Reply from Westwoodmotorgroup

I'm so glad our Cathy was able to help you out there, thanks so much for your kind words, which I've had the pleasure of passing on.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Really easy and simple process

Really easy and simple process. Straight forward communication. Bethan Hurst handle my needs efficiently and very professional. Happy customer will definitely recommend.

April 20, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Glad to hear it Matthew, thanks so much for taking the trouble to leave us a review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Customer service focused

Jack, Beth and Sam have been incredible to deal with. I don’t tend to leave reviews straight away, and having dealt with Westwood Motor Group over the past couple of years, I can honestly say they are not a company that engages in high-pressure sales or upselling.

The team has always been professional, helpful, and genuinely focused on finding the right solution rather than making a quick sale. Their customer service has been consistently excellent, and it’s refreshing to deal with a business that values long-term relationships with its customers.

I would have no hesitation in recommending Westwood Motor Group to anyone looking for a trustworthy and reliable dealership.

May 31, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Thank you Daniel for such a lovely review and for your ongoing business. It's given me great pleasure to pass on your praise to my team.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great experience buying a van from…

Great experience buying a van from Westwood motor group. Jack who facilitated the deal was great at communicating with us as well as Sam who delivered the van - both very professional and lovely people!! Highly recommend this company. We absolutely love our new VW transporter!!

May 28, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Thanks again for leaving us such a kind review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Brilliant Customer Service

As a company we hire vehicles from Westwood Motors on a regular basis and the service is always 1st class. Yesterday I had an incident which was dealt with very professionally and promptly by Nicola and her colleague and our driver was back on the road within approx. 2 hrs.' which was invaluable to us. Well done to all the team and I would recommend Westwood to other companies

May 6, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much Jimmy for your kind praise, it's been a pleasure to pass on your feedback to our Nic' - you've made her day.

I very much appreciate your business and I'm glad we were able to smooth out the bumps with the incident and get you moving again.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Sammy

Couldn’t be happier either Westwood and Sammy. I locked the keys in the back compartment of the rental van and within less than 2 hours Sammy had come out and opened the van for me, coming out of his way when he didn’t need too. Appreciate it

April 14, 2026
Unprompted review
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Reply from Westwoodmotorgroup

I'm delighted our Sammy was able to get you back into the van and get you moving again. I'll be sure to give him a pat on the back for going above and beyond too. Thanks so much for letting me know.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Westwood van .

Jack was great from start to finish, showing me round the van and telling me about all the extras it had,very professional and organised, the van was ready for me on the day we arranged, excellent.

March 31, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Thanks for taking the trouble to let me know what a great job our Jack is doing, I'll be sure to pass on your praise. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

All staff very helpfull

All staff very helpfull, had loads of vans off them over the years with zero problems.
Strongly recommend

March 12, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Always a pleasure to welcome you back Mick. Thanks for your kind review and for your continued business. - Chris Melling (Managing Director)

Rated 4 out of 5 stars

Good service, improvement for after sale communiction

Helpful when buying a vehicle! The after service communication wasn't great but got there in the end thanks to Tony

February 6, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Thanks for your patience and constructive feedback, I'm glad we were able to sort things out for you, apologies for it having taken a bit longer than we'd like.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Superb Customer Service

Superb Customer Service. Bethan was extremely helpful arranging an urgent Car Hire. Excellent Vehicle and Price. Will definitely recommend and would not hesitate to use again.

February 3, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Very kind of you to say so. Thanks for your review and for your business. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

My experience at this company Westwood…

My experience at this company Westwood motors (Wigan branch) was fantastic from the first initial call with the reception to meeting the sales team, Jack was brilliant he had all the answers and nothing was to much great people great service thank you…

January 27, 2026
Unprompted review
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Reply from Westwoodmotorgroup

That's great to hear, I'd delighted young Jack looked after you so well. Thanks for your kind review.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Couldn't recommend Westwood highly…

Couldn't recommend Westwood highly Enough! Jason and Beth go above and beyond to ensure our needs are met each and every time we hire from them. I hire multiple vans every month and wouldn't even consider going anywhere else but Westwood. Their vans are very well maintained and a dream to drive too!

January 28, 2026
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for your kind praise Greg and for not only taking the trouble to leave us a review but for posting it on multiple platforms. Greatly appreciated and you've made Beth and Jason's day.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent friendly service from first…

Excellent friendly service from first visit to collection. Met all our needs and a great team to deal with - thanks

January 6, 2026
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

That's great to hear, thanks so much for your kind review Natalie. - Chris Melling (Managing Director)

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