Westwoodmotorgroup Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their remarkably helpful attitude, excellent communication, and genuine dedication to finding the right vehicle solutions for every client. Some reviewers were extremely happy with the quick response times, smooth vehicle collection processes, and overall ease of daily business dealings. Consumers also note that the entire team consistently goes above and beyond to handle urgent demands with outstanding professionalism and top-tier service. People consistently highlight the reliable support provided during unexpected road situations, making long-term partnerships and repeat hires entirely seamless. Many visitors express full satisfaction with the knowledgeable advice received during sales and rentals.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the rental and... See more

Service

Customers report widespread satisfaction and appreciation for the 5-star service they receive. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to everyone at Westwood Motor Group for helping me out at such short notice 🚘 When my car unexpectedly needed repairs, they sorted me with a hire car almost immediately, mean... See more

Company replied

Rated 5 out of 5 stars

Westwood Wigan are absolutely brilliant. They have been supplying me a large number of rental vans for the last 6 months with great service and professionalism. Our demands move so fast yet they adap... See more

Company replied

Rated 5 out of 5 stars

Couldn't recommend Westwood highly Enough! Jason and Beth go above and beyond to ensure our needs are met each and every time we hire from them. I hire multiple vans every month and wouldn't even cons... See more

Company replied

Rated 5 out of 5 stars

Great experience buying a van from Westwood motor group. Jack who facilitated the deal was great at communicating with us as well as Sam who delivered the van - both very professional and lovely peopl... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Est. in 1987, we have provided car and van rental from our site in Wigan to the rest of the U.K. We are proud members of the BVRLA, and the Official Supplier and Sponsor of Wigan Athletic. Offering some of the very best prices backed up with our price check guarantee, whatever size of fleet we can help; providing you with a fast, friendly and efficient service. Whether it's Daily Hire, our Flexible Rental or Contract Hire options, we provide a fantastic vehicle at a great price, backed up with a superior service. Receive free upgrades and additional discounts when you open a Business Account with us. Our fleet vehicles are maintained to the highest standards, which are available to purchase with full service history.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(214)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

This was the fourth car that I have had…

This was the fourth car that I have had from Westwood, and each time their service has been fantastic. They went out of their way to source me a car that they would not normally stock and did a great deal. A great company to deal with!

November 24, 2025
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Always a pleasure to welcome back repeat customers. Thanks for your continued trust and business. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Good old fashioned customer service

We have a number of vehicles from Westwood Motor Group and every time we have had the pleasure of dealing with them it has always been effortless, clear communication and a great “old fashioned” customer service provided.

I have recently dealt with Jack in the past two weeks and from enquiry to driving away in our desired vehicle took two days!

Jack, and all the team at Westwood are a testament to the company and always extremely helpful.

November 12, 2025
Unprompted review
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Reply from Westwoodmotorgroup

I couldn't ask for a better endorsement and thanks so much for your kind praise of our young Jack. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Fantastic service

4 brand new vans were delivered to us fully racked and sign written. We couldn't have it made any easier for us by Bethan and the team at Westwood. We have been supplied vehicles by Westwood for a while now and every time we are amazed at the efficiency and ease of the dealings.

November 4, 2025
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much Richard, it remains a pleasure to take care of your needs. I've passed on your praise to our Bethan, you've made her day! - Chris Melling (Managing Director)

Rated 5 out of 5 stars

New Van :-)

We recently purchased a 12 month old van from Westwood.
The service from Bethan was excellent and followed up with great communication. Thanks to all at Westwood.

November 3, 2025
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for your reviews, you've made Bethan's day! - Chris Melling (Managing Director)

Rated 1 out of 5 stars

I’d leave zero stars if it were an…

I’d leave zero stars if it were an option. Unbelievably rude and ignorant staff. Our presence seemed to annoy staff, when we popped in. When we asked about hiring a car the woman we were talking to pulled a face and told us they do not hire cars for short term use. Though I have in fact seen on their website that they do hire cars for short term use. She didn’t say there were none available currently, she explicitly said it was not something they did. I would not recommend using this company as I wouldn’t want anybody else to be treated so appallingly as we were. Rude, unhelpful, unprofessional and disrespectful.

October 29, 2025
Unprompted review
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Reply from Westwoodmotorgroup

To repeat my response from your similar review left elsewhere, what you've described doesn't match the way I'd like to see my business portrayed.

We do provide short term car hire, however, as with everything, this is subject to availability and without a prior booking or reservation, we were, unfortunately not able to provide a car on walk-in.

Unfortunately, with the time of your visit being peak season with supply being tighter than usual, we had no car availability for short term hire at that time.

Once again, I'm sorry if this wasn't communicated clearly or effectively.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Chris was outstanding throughout the…

Chris was outstanding throughout the process of buying my van , could not recommend any higher . 👍

October 22, 2025
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much Ade, it was a pleasure to meet you and to help you get behind the wheel of your smart new machine. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great selection of vans and excellent service…

Great selection of vans all reasonably priced . Excellent sales information and service from Cliff at Bolton. Purchase and collection all dealt with efficiently and great knowledge and advice given. Was recommended to us and have no hesitation recommending to others

September 10, 2025
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much Annie, I'm delighted Cliff looked after you so well and will pass on your kind praise. I do hope you enjoy your shiny new set of wheels. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great service.

Great service.
Jack sorted everything out and the vehicle was ready when he it would be.
We will be buying more from Westwood.

July 4, 2025
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much Paul, I'm delighted young Jack looked after you so well and look forward to seeing you again next time. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Westwood Motors A⭐

Great service especially Bethan who went far beyond what was requested by us. the vans were delivered earlier than expected so a great service all round.

June 23, 2025
Unprompted review
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Reply from Westwoodmotorgroup

I'm delighted to read that Andrew. Thanks so much for your kind words, I'm glad our Bethan looked after you so well, I'll pass on your praise, as well as adding some of my own! - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Friendly staff and superb communication…

Friendly staff and superb communication throughout the process. Yolanda and Andrew in particular where very helpful.

April 14, 2025
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much Stephen, I've passed on your kind praise to the team - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Absolute top notch customer service..

Absolute top notch customer service..
Just started a flexi hire contract. And got the treatment of buying a custom built rolls Royce..fantastic service refreshing personal touch..
Absolute pleasure to deal with .every member of the team had great attitude and extremely helpful..
To name a few I dealt with personally
Laura
Yolander
Bethan
Kerion.
Thankyou all so much
Extremely highly recommended

March 19, 2025
Unprompted review
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Reply from Westwoodmotorgroup

What a phenomenal endorsement Shaun, thanks so much for your wonderful review! - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Fabulous service from Yolanda and team Westwood

Fabulous service from Yolanda and the team at Westwood. My new OMODA 5 NOBLE is first class to drive and to look at. Huge selection of cars and availability. A huge recommend from me. Despite me living in the south, some 4 hours away, Westwood are now my first choice car and van hire, lease and purchase go to company.

Superb - TEAM WESTWOOD.

Best wishes
Brad

March 19, 2025
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

I'm happy if you're happy Bradley, great choice on the Omoda too, it really is a phenomenal car! Thanks so much for your kind praise. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Repairs to my Renault traffic

The senior mechanic at Westwood is kieron , what this guy doesn't know about repairs and service to any vehicle is not worth knowing.
They are amazing 👏 you know when you get you vehicle back it's like brand new!! Fabulous people 👏 ❤️

March 6, 2025
Unprompted review
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Reply from Westwoodmotorgroup

Thanks Andy for for your kind words and in particular for giving our Kieron some much deserved recognition, it's been my pleasure to pass on your praise. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great van to move house

Great van to move house, staff (Nichola) responded to my enquiries in a very prompt, friendly and professional manner. The whole process was straightforward.

March 11, 2025
Unprompted review
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Reply from Westwoodmotorgroup

Glad to hear it Robert, thanks for your review and for your business. I wish you every happiness in your new home - Chris Melling (Managing Director)

Rated 5 out of 5 stars

A professional service all round

From the initial enquiry to collecting my new van, Yolanda at the wigan branch has been fantastic. She went out of her way to find the right vehicle for myself after a LOT of back and too with emails. I had shopped around to find the best deal that suited my business needs and Westwood beat the others hands down. A friendly, professional service all round. Thanks Yolanda for all your hard work.

March 3, 2025
Unprompted review
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Reply from Westwoodmotorgroup

What a great review, thanks so much for your kind praise and for your business. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with, Nothing was too much trouble. Answered all question quickly and thoroughly. would recommend this company to hire vehicles. Yolanda was amazing and her customer service is forst class. Thanks :-)

February 27, 2025
Unprompted review
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Reply from Westwoodmotorgroup

You're very kind Darren, thanks for taking the time to leave us a review. Chris Melling (Managing Director)

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff. We bought of a sales lady called Bethan, showed us a range of vans suitable for our work needs. Always on hand when needed. Super stuff.

February 26, 2025
Unprompted review
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Reply from Westwoodmotorgroup

That's great to hear, thanks so much for your review. Chris Melling (Managing Director)

Rated 5 out of 5 stars

Pick up truck purchase

Bethan looked after me from first call to me buying the truck. Test drove several vehicles and nothing was too much trouble. Great price, great truck top service!

February 1, 2025
Unprompted review
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Reply from Westwoodmotorgroup

Great to hear Phil, I'm delighted that you're so happy with your new truck. Thanks so much for your kind praise. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great friendly service

Great friendly service, Jason covered everything and the van was ideal!
Would recommend

February 1, 2025
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

That's great to hear Arthur, thanks so much for your review. - Chris Melling (Managing Director)

Rated 4 out of 5 stars

Service Department

We have a couple of vehicles on long term lease , The service department are always very helpful and always try to accommodate getting the vans serviced in the appropriate area and time for our engineers.
Cathy & Kieron are a little dream team :)

February 3, 2025
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

I know how much Cathy and Kieron will appreciate your kind words, as do I. Thanks so much for taking the trouble to give our 'Dream Team' a mention. - Chris Melling (Managing Director)

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