Westwoodmotorgroup Reviews 

214
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their remarkably helpful attitude, excellent communication, and genuine dedication to finding the right vehicle solutions for every client. Some reviewers were extremely happy with the quick response times, smooth vehicle collection processes, and overall ease of daily business dealings. Consumers also note that the entire team consistently goes above and beyond to handle urgent demands with outstanding professionalism and top-tier service. People consistently highlight the reliable support provided during unexpected road situations, making long-term partnerships and repeat hires entirely seamless. Many visitors express full satisfaction with the knowledgeable advice received during sales and rentals.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the rental and... See more

Service

Customers report widespread satisfaction and appreciation for the 5-star service they receive. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to everyone at Westwood Motor Group for helping me out at such short notice 🚘 When my car unexpectedly needed repairs, they sorted me with a hire car almost immediately, mean... See more

Company replied

Rated 5 out of 5 stars

Westwood Wigan are absolutely brilliant. They have been supplying me a large number of rental vans for the last 6 months with great service and professionalism. Our demands move so fast yet they adap... See more

Company replied

Rated 5 out of 5 stars

Couldn't recommend Westwood highly Enough! Jason and Beth go above and beyond to ensure our needs are met each and every time we hire from them. I hire multiple vans every month and wouldn't even cons... See more

Company replied

Rated 5 out of 5 stars

Great experience buying a van from Westwood motor group. Jack who facilitated the deal was great at communicating with us as well as Sam who delivered the van - both very professional and lovely peopl... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Est. in 1987, we have provided car and van rental from our site in Wigan to the rest of the U.K. We are proud members of the BVRLA, and the Official Supplier and Sponsor of Wigan Athletic. Offering some of the very best prices backed up with our price check guarantee, whatever size of fleet we can help; providing you with a fast, friendly and efficient service. Whether it's Daily Hire, our Flexible Rental or Contract Hire options, we provide a fantastic vehicle at a great price, backed up with a superior service. Receive free upgrades and additional discounts when you open a Business Account with us. Our fleet vehicles are maintained to the highest standards, which are available to purchase with full service history.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(214)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish.

Beth handled what is always an intensive on boarding experience, efficiently and with a continuously positive attitude. She was obviously well msupported by a professional team. We will be recommending Westmood to any other people on a car search.

February 1, 2025
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much Paul, I'm delighted you felt so well looked after. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Top class service from Jason

Top class service from Jason. Easy process. Highly recommended by us! Will definitely use again in the future when needed. Thanks again! Ian and Angie

January 21, 2025
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks for your review and for your kind endorsement. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Hiring a vehicle

Booking online was a little difficult had to ring the branch, Jason was very helpful and professional.
When I arrived to collect the vehicle Jason was very polite, friendly and extremely organised making the whole experience very easy.
Thank you Jason next time I need to hire a vehicle you will be my 1sr choice

January 18, 2025
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much for your reviews Richard, I'll be sure to pass on your kind praise to our Jason. Will see you next time! - Chris Melling (Managing Director)

Rated 5 out of 5 stars

A credit to your company

I've had a Renault Traffic Black Edition on contract hire with Westwood Motors for the last three years and I'm now in the process of buying her.
Unfortunately she broke down with a faulty fuel pump which fortunately has now been replaced by Renault under the warranty (although it was on back order for over a month) I'd like to recognise one member of the team at Westwood, Cathy! who has gone above and beyond for me throughout the process, even taking time out to help on her day off and whilst on annual leave, I really can't thank her enough, what an amazing lady and truly a credit to Westwood Motors,I hope whomever reads this gives Cathy the recognition she deserves.
If it wasn't for her I most likely wouldn't now be buying my van.
Many Thanks Cathy,
Howard
Director
The Kitchen Respray Group Ltd

November 21, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

I'm so grateful that you took the time and trouble to write this wonderful endorsement of our Cathy and it's been my absolute pleasure to pass on your kind words as well as some praise of my own.

I'm sorry for the issues with the fuel pump but glad that Renault were able to put that right for you.

Thanks for your review and for your business. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Bethan The Star

Anyone working in the logistics industry or van rental industry knows that this time of year is silly season. Anyone who accepts loads more work this close to PEAK without vans is daft, Am that daft person.
Westwoods we have used on and Off for years and this year grew our relationship, however we have asked and asked again and again for them to find us more and more vans at a time when there isnt any.
They have pulled it out the bag and helped us continue our growth. Bethan is not only a massive help but would be a real asset to any company and when asked the impossible not only makes it happen but also goes further than asked all this whilst keeping her positive, happy and friendly personality at the forefront of it all.
I hope this is a working relationship we can keep on growing over years to go

November 20, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Once again James, thanks so much for taking the trouble to leave us a review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Been a customer to Westwood motor group…

Been a customer to Westwood motor group Ltd for over 10 years and I have seen the business grow and I take my hat off to Chris and the dream team💯.
I wouldn’t get my vehicles from any other place.
The staff couldn’t do enough to get me on the road and home to my family for bonfire night.
Thank you all very much, when customers become family ❤️💯👍

November 5, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much Colin, this is everything we strive to achieve and I'm grateful for people like you who've stuck with us for so long.

I do hope we can continue to reward your businesses and your loyalty for another decade to come. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Brilliant experience renting a van from…

Brilliant experience renting a van from Westwood. Check-in and check-out with Nichola and Andrew was seamless. The van itself was clean and modern. Would definitely rent from them again should the need arise.

November 4, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks Bill for taking the trouble to leave us a review and in particular for your kind praise of Nic and Andy. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, competitive price and very well maintained vehicles. Jason Bennett looked after all the details and was extremely efficient and helpful.

October 30, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much Andy for your business and for your kind words. I've taken great pleasure in passing on your praise to Jason. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Van hire

Very helpful and efficient staff , the van was perfect fro my needs , would definitely recommend, dealt with Andrew Casson who was excellent and got me on my way in no time .

October 12, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much Gary, both for your kind words and for your business. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

I would recommend Yolanda and the team…

I would recommend Yolanda and the team and Westwood motor group. I had previously rang a couple other van rental companies and I found them either very difficult to deal with, with poor customer service or extremely expensive. As this was also my first time, I was unsure about van size , weight etc which was important for the tip run. Yolanda was very professional , reassuring and very precise about everything in a good way. I also thought the price was excellent. Thank you!

September 20, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

I couldn't ask for a better review than that. I'm so happy our Yolanda was able to do such a great job helping you get behind the wheel. Thanks so much for your lovely feedback. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great service,great van,great…

Great service,great van,great price.would definately recommend.
Thanks Jason for sorting it all out.

September 14, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

I'm delighted Jason looked after you so well, thanks for your kind review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Very professional people vehicle was…

Very professional people vehicle was absolutely brilliant will use again

August 27, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much, we'll look forward to seeing you next time. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

All the staff were really helpful and…

All the staff were really helpful and the service from start to finish was excellent.

August 20, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

I'm glad you thought so. Thank you for taking the trouble to leave us a review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

It was a great service from start to…

It was a great service from start to finish .
Yolanda and her team was very thorough and the van we got was amazing and very clean clearly been looked after and we'll serviced.
Yolanda literally went the 1 extra mile thank you highly recommended.

August 2, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

I'm so pleased you're happy with your van and that Yolanda looked after you so well. Thanks for your kind review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Westwood to the rescue

Was let down by another company who were providing trucks for a competition I was running. Rang around a few local businesses and eventually spoke to westwood. They sent out the bat signal and came through in record time. Providing two top of the line ford rangers with all the liverry with a 2 day turnaround. I honestly can thank them enough, without them we were running the risk of cancelling the event. Yolanda and the team down there are a pleasure to work with, happy to stand and have a chat, a friendly bunch of people. Can't fault them. Unbelievable service. Thanks so much.

June 27, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much for al these reviews Mike! - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Went to Pick up our van we arived early…

Went to Pick up our van we arived early to miss the traffic.
Cliff made us welcome made us coffee while we waited . And was very helpful.
We wouldn't hesitate to use Westwood motor company in the future

Paul

August 2, 2024
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much Paul, I do hope everything else went well for you. - Chris Melling (Managing Director)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look